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Reviews of Embassy Suites Newark Airport

3.5 out of 5
Embassy Suites Newark Airport
95 International Boulevard, Elizabeth, NJ

Reviews

8.0

Very good

Rating 10 - Excellent. 502 out of 1006 reviews" "
Rating 8 - Good. 219 out of 1006 reviews" "
Rating 6 - Okay. 107 out of 1006 reviews" "
Rating 4 - Poor. 74 out of 1006 reviews" "
Rating 2 - Terrible. 104 out of 1006 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was under renovation, this was not noted while booking. Everything was closed up. No linen for one of the beds.
Stayed 1 night in Apr 2024
Response from dh on 26 Apr 2024
The construction was posted on the web-site also Expedia had information.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find parking some nights. But considering they are going thru an upgrade I thought it looked pretty good during the remodel
Stayed 7 nights in Apr 2024
Response from dh on 26 Apr 2024
thank you for filling out our survey we appreciate your kind words

2/10 Terrible

Shiloh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The ac was not working in my room
Stayed 3 nights in Apr 2024
Response from dh on 26 Apr 2024
sorry for any inconvenience we may have cause you

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to everything. The mall is amazing.
Stayed 1 night in Apr 2024
Response from dh on 26 Apr 2024
Thank you for taking the time out of your busy schedule to fill out our survey.

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. No concerns.
Stayed 3 nights in Apr 2024
Response from dh on 26 Apr 2024
Thank you for taking the time out of our busy schedule to fill out our survey

2/10 Terrible

Shaquana

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Construction during my staff. None of the amenities were available
Stayed 2 nights in Apr 2024
Response from dh on 19 Apr 2024
Thank you for taking the time out of your busy schedule we fill out our survey we appreciate your feed back.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with easy access to major highways, shopping, and eating.
Stayed 4 nights in Apr 2024
Response from dh on 19 Apr 2024
Thank you for taking the time out of your busy schedule we fill out our survey we appreciate your feed back.

10/10 Excellent

Milena

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Checked in 4/12 @ 9pm. The front desk girl was SO nice and friendly. Hotel is under renovation but nothing was an inconvenience
Stayed 1 night in Apr 2024
Response from dh on 19 Apr 2024
Thank you for filling out our survey we appreciate your kind scores.

8/10 Good

Ricky

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from dh on 19 Apr 2024
Thank you for taking the time out of your busy schedule we fill out our survey we appreciate your feed back.

2/10 Terrible

Melanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under renovations nothing to do food was horrible rooms were a mess the couches were pelling off showers weren't working properly.
Stayed 2 nights in Apr 2024
Response from d on 10 Apr 2024
Thank you for sharing we are under construction so that we can better serve our guest. The construction was posted on the website and with Expedia.

2/10 Terrible

Lataryna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
but construction on the pool and fitness center was in process. The whole hotel needs to be under construction. The rooms are soo outdated. The chairs in the room was peeling and the sofa was stained. I thought my last experience was bad but this stay was horrible. The furniture was old and dirty. The shower was broken and half fixed. Breakfast was the worst. I never been to an Embassy hotel with lack of food choices. I wasn't informed at check in you had to request turn down service so we had to request wash cloths and towels. The restaurant was closed early both nights so we had to order out. If the Hilton's knew this hotel looked like this it would be shut down ASAP.
Stayed 2 nights in Apr 2024
Response from d on 10 Apr 2024
Thank you for filling out our survey

10/10 Excellent

Elijah

Stayed 1 night in Apr 2024

2/10 Terrible

Carol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is major construction in the lobby and the fitness center is closed. Debris is everywhere. The hotel should not be allowed to remain open while major construction renders it unsafe. Also, room was filthy and an impolite lady at the desk said it could not be cleaned unless we gave 24 hour notice, which was impossible because we were not there the day before.
Stayed 1 night in Apr 2024
Response from d on 8 Apr 2024
Thank you for filling out our survey construction was posted on our web-site. also Expedia was notify

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel always been one of the best stays me and my family come to and im so happy to know the pool will be finally opening my kids are extremely excited even though its under renovations for the better 😊
Stayed 1 night in Apr 2024
Response from d on 8 Apr 2024
Thank you for filling out our survey we posted the construction information on our web-site. When you booked with Expedia they should have informed you on the construction.

6/10 Okay

Quantabia

Travelled with family and small children
Liked: Cleanliness
I wasnt Notified of the work being done iinside and the pool was not available
Stayed 3 nights in Apr 2024
Response from d on 8 Apr 2024
Expedia was notified of the construction also, it was posted on our web-site

8/10 Good

Kabia

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!

2/10 Terrible

Rashonda

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool and fitness center was closed due to renovations but exp día failed to disclose this information at the time of booking.
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
We apologize for the inconvenience this may have caused you. We appreciate your feedback and always look for ways to improve. We hope you stay with us again sometime in future and give us another opportunity to serve you!

8/10 Good

Adham

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room is clean. the renovation was going on. Housekeeping didn't clean my room for 2 nights
Stayed 2 nights in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!

4/10 Poor

Hinali

Disliked: Cleanliness, staff & service, property conditions & facilities
Property didn’t have hot water running, also staff was too busy to clean room upon request and when asked about new towels. room service was not available.
Stayed 2 nights in Mar 2024
Response from Kevin on 4 Apr 2024
We apologize for the inconvenience this may have caused you. We appreciate your feedback and always look for way to improve. We hope you stay with us again sometime in future and give us another opportunity to serve you!

2/10 Terrible

Melody

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The staff particularly night shift is rude and not at all familiar with good customer service skills. I will be reporting to corporate!
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
We apologize for the inconvenience this may have caused you. We appreciate your feedback and always look for way to improve. We hope you stay with us again sometime in future and give us another opportunity to serve you!

10/10 Excellent

Jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value especially convenient to Newark International Airport. Free shuttle. Free breakfast!
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Loved it
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!

2/10 Terrible

Kevin

Stayed 3 nights in Mar 2024
Response from d on 8 Apr 2024
Thank you for filling out our survey sorry we did not meet your expectations

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from dh on 12 Mar 2024
Thank you for filling out our survey we appreciate your kind words

10/10 Excellent

Patricia

Travelled with partner
Quiet hotel close to airport.
Stayed 1 night in Mar 2024
Response from dh on 4 Mar 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Indiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience will definitely visit again thank you
Stayed 2 nights in Feb 2024
Response from dh on 1 Mar 2024
Thank you for filling out our survey we appreciate your scores

2/10 Terrible

Akeem

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from dh on 1 Mar 2024
Thank you for filling out our survey sorry we not meet your expections

4/10 Poor

Donald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty. Looked like there was a party there the night before and wasn’t cleaned well. The website never said the pool would be closed as well as the fitness center. One of the reasons we chose this hotel. There was no coffee at breakfast and food was limited. Probably the last time I will stay at an embassy suite and will not let the teams I oversee stay there. Very sad and disappointing.
Stayed 1 night in Feb 2024
Response from dh on 26 Feb 2024
Please accept our apology for the inconvenience caused to you. It's on our web-site that we are under construction and the pool is closed. Our front desk is open 24 hours if there were a problem you could inform the front desk so that we could make it right.

10/10 Excellent

Michel, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Shopping and dining nearby. Large suite that would easily accommodate 4 guests. Great breakfast.
Stayed 1 night in Feb 2024
Response from dh on 26 Feb 2024
Thank you so much for your kind scores.

8/10 Good

Carina, West Bloomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Do not have bacon for breakfast.
Stayed 1 night in Feb 2024
Response from dh on 26 Feb 2024
yes PORK bacon

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. My daughter had a great time on her birthday sleepover with her friends. Thanks so much.
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

6/10 Okay

Tanmay, Hayward

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Paid parking is not a nice options and biggest downside.
Stayed 1 night in Feb 2024
Response from Kevin on 15 Feb 2024
Thank you for choosing to stay with us! We apologize if our service was not up to your standards and we do appreciate the feedback! We will take your comments into consideration as we work to provide great service in the near future! Thank you!

4/10 Poor

Daniel

Stayed 1 night in Feb 2024
Response from Kevin C on 21 Mar 2024
We sincerely apologize for any issues you had during your stay with. Know we work each day to give the best service possible and i do apologize that this was not the case during your stay. I hope you give us another opportunity to make it right and show you just how great our service can be!

8/10 Good

Bobby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean easy access to the airport
Stayed 1 night in Feb 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Dinner was amazing!!!!!
Stayed 2 nights in Feb 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

8/10 Good

Flavia, cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property
Stayed 2 nights in Feb 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

8/10 Good

Michelle

Travelled with family
Liked: Amenities
Nice size rooms. Nice happy hour/ breakfast.
Stayed 1 night in Feb 2024
Response from Kevin on 15 Feb 2024
We are pleased to hear you had a great stay with us! We thank you for taking your time in answering our survey and hope to see you again sometime in the near future!

2/10 Terrible

Claudio

Travelled with family and small children, Business traveller
Disliked: Amenities
Ryan, an excellent person, very attentive, but the hotel management was terrible. 1) Rent 1 event room 2) Rent rooms for 5 people The people at the reception are very rude, I paid to sleep 5 people and they only gave me two beds and they don't want to give you a discount for renting the event hall and what did bother me is that the hotel added charges for parking on the bill. the guests of the event and when parking was free when leaving the event, they robbed me and made me see my company as if it were a scam
Stayed 2 nights in Jan 2024
Response from Kevin on 15 Feb 2024
Thank you for choosing to stay with us! We apologize if our service was not up to your standards and we do appreciate the feedback! We will take your comments into consideration as we work to provide great service in the near future! Thank you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Celia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
This is an airport hotel so area is cold looking and it's winter time. Perfect for a one night stay.
Stayed 1 night in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Davionah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Jo Ann

Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.

10/10 Excellent

Daniel

Travelled with partner
Liked: Property conditions & facilities
Clean well make maintained hotel. Room spotless and homey.
Stayed 1 night in Jan 2024
Response from Kevin on 15 Feb 2024
Thank you for choosing to stay with us! We appreciate you taking the time to answer our survey and hope to see you again sometime in the near future!

8/10 Good

javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to EWR and shopping. Spacious rooms.
Stayed 1 night in Jan 2024
Response from Kevin on 15 Feb 2024
Thank you for choosing to stay with us! We apologize if our service was not up to your standards and we do appreciate the feedback! We will take your comments into consideration as we work to provide great service in the near future! Thank you!

10/10 Excellent

Latrice

Liked: Cleanliness, staff & service
It was water coming out the wall in the bathroom. I was only there for one night so I didn’t complain. Other then that great
Stayed 1 night in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores. I will have Maintenace check it out

10/10 Excellent

Hafeezah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.