All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 235 out of 380 reviews" "
10 - Excellent
235
Rating 8 - Good. 74 out of 380 reviews" "
8 - Good
74
Rating 6 - Okay. 33 out of 380 reviews" "
6 - Okay
33
Rating 4 - Poor. 19 out of 380 reviews" "
4 - Poor
19
Rating 2 - Terrible. 19 out of 380 reviews" "
2 - Terrible
19
9.2/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Dolores, North Brunswick
Travelled with group
21 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Roof top was closed to a private event without notice. All were made to stay restricted to the bar area. We had to make last minute plans.
My room was changed from a booked two queen beds to a king and a pull out once I got to check in. I was able to get the hotel staff to get my room back even after telling me there were no more rooms.
Will not book here again.
Dolores
Stayed 1 night in May 2024
Response from Ioana S. on 28 May 2024
We are so sorry that you were not able to visit ALTO due to the private event. We always make efforts to communicate such closure so our guests can plan accordingly. Thank you for your feedback and we hope you visit us in the future.
6/10 Okay
Freinet, Hempstead
Travelled with family and small children, Business traveller
18 May 2024
Liked: Cleanliness
Disliked: Amenities
Parking problem , Breackfast
Freinet
Stayed 1 night in May 2024
Response from Ioana S. on 28 May 2024
Thank you for letting us know you experienced problems with the parking and during breakfast. Feel free to reach out to us directly to assist furher.
8/10 Good
donald
16 May 2024
Liked: Cleanliness, staff & service
donald
Stayed 1 night in May 2024
Response from Ioana S. on 28 May 2024
Thank you for sharing your feedback, we hope you visit us again soon.
10/10 Excellent
Matt
14 May 2024
Matt
Stayed 1 night in May 2024
Response from Ioana S. on 28 May 2024
We are glad you enjoyed your visit to the MC Hotel and we hope to welcome you back soon.
Stayed for a quick overnight for a show at the Wellmont Theater. Easy parking and a short walk to the theater and restaurants.
Melissa
Stayed 1 night in Mar 2024
Response from Ioana S. on 2 Apr 2024
We are glad you chose to stay at The MC Hotel when visiting Montclair. We hope to see you again in the near future.
8/10 Good
Anthony
24 Mar 2024
Anthony
Stayed 2 nights in Mar 2024
Response from Ioana S. on 18 Apr 2024
Thank you for choosing the MC Hotel when visiting Montclair.
2/10 Terrible
Mustafaa
Travelled with partner
19 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities were clean & valet was clutch. We were unfortunately woken up THREE times throughout the night from fire alarms & had to be evacuated to the lobby. That wasn’t fun at all.
Mustafaa
Stayed 1 night in Mar 2024
Response from Ioana S. on 2 Apr 2024
Thank you for visiting us at The MC Hotel. We always hope that during their travels, all our guests experience a relaxing and peaceful stay. As we realize this was not your experience during your stay and we apologize for this, we would like to assure you that we have closely looked at, evaluated, and addressed the fire alarm situation. We hope you give us another chance and you visit us again in the future.
All some location great staff, housekeeping need some improvements. Yet I will be booking an another trip with in the next couple of months.
Shelby
Stayed 3 nights in Mar 2024
Response from Ioana S. on 14 Mar 2024
Great to see you enjoyed your stay at the MC Hotel and thank you for letting us know about the cleanliness deficiencies in your room. We hope to see you soon.
10/10 Excellent
Natasha, Clinton
22 Feb 2024
Natasha
Stayed 1 night in Feb 2024
Response from Ioana S. on 2 Apr 2024
Thank you for choosing the MC Hotel while visiting Montclair. We are glad you enjoyed your stay and we hope we have an opportunity to welcome you again.
2/10 Terrible
Carly
Travelled with family
18 Feb 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not the best for what we paid for
Customer service was less than expected. The front desk was rude and too busy to answer questions regardless of geographical location (your not Manhattan). The upstairs bar mangers were trying to push us out repeatedly telling us that we were closed out and had to leave when the bar still had our card and we didn't sign out check.
Bartenders were great but management and front desk were terrible.
Carly
Stayed 1 night in Feb 2024
Response from Ioana S. on 19 Feb 2024
Thank you for providing us with your feedback regarding the service experience at the MC Hotel. Rest assured your concerns were shared with the team to prevent this from happening in the future. We hope you visit us again.
Property is beautiful rooms are clean. Restaurant food and service are both terrible.
wynne
Stayed 1 night in Feb 2024
Response from Ioana S. on 19 Feb 2024
Thank you for staying with us and we appreciate the feedback. We are so sorry to hear that you did not enjoy our restaurant. We hope you give us another chance in the future.
8/10 Good
dean
Business traveller
9 Feb 2024
Liked: Property conditions & facilities
Rooms were great
dean
Stayed 2 nights in Feb 2024
Response from Ioana S. on 13 Feb 2024
We are happy to see you enjoyed the rooms at the MC Hotel. We hope to welcome you back soon.
good location. Housekeeping has no idea what they are doing. One day they left us only decaf coffee capsules in the room and forgot to replace the cup. No place to hang towels in bathroom. Bathroom dark. Uncomfortable lumpy pillows.
Verified traveller
Stayed 3 nights in Feb 2024
Response from Ioana S. on 13 Feb 2024
Thank you for the feedback and we apologize that we did not meet your expectations. Rest assured we are addressing the deficiencies you are mentioning to prevent them from happening in the future. We hope you give us another opportunity.
The property and room were super clean. We are locals so we knew what to expect as far as parking etc. We went to the roof top bar and it was definitely a vibe. I just wish they had more food options. Everyone was friendly. The hotel is a bit pricey but we really enjoyed our stay and can’t wait to go back in the spring/summer.
CLAUDINE
Stayed 1 night in Jan 2024
Response from Ioana S. on 1 Feb 2024
Thank you for visiting us! We are glad that you enjoyed your stay and that you were able to visit ALTO Rooftop. We hope to welcome you back soon.
We had a lovely stay. The room was immaculately clean. Near a grocery store, convenience shops, lovely restaurants, theater. Perfect to stay in walking distance of a lot. Train station on walnut street is very close to hop on and head to penn station in NYC. It was perfect.
Ashley
Stayed 2 nights in Jan 2024
Response from Ioana S. on 22 Jan 2024
Thank you very much for sharing your experience with us. We are happy to see that you have enjoyed not only The MC Hotel but also the local area. Visit us again.
10/10 Excellent
Antoine
3 Jan 2024
Antoine
Stayed 4 nights in Dec 2023
Response from Ioana S. on 25 Jan 2024
We are glad we have met your expectations during your visit. Thank you for sharing and we hope we have an opportunity to welcome you back to the MC Hotel in the near future.
I went to the MC as a long time resident to support the establishment and set up a few meetings etc. When I went in I presented my I'd and my card. The first time they scanned my card they said it was declined which I knew was impossible. I checked my app it showed the deduction in complete detail. They then told me " We have the customer call the bank for a verification code" I was puzzled but I complied I called my banker and she was confused as well. Eventually it was cleared up only after the front desk charged my card five times. I was also told there was a pin pad that always gave that kind of trouble. Smh. Disappointed in how I was treated but not surprised unfortunately.
Stacey
Stayed 1 night in Dec 2023
Response from Ioana S. on 2 Jan 2024
Thank you for staying and for sharing your feedback. We are so sorry that you experienced this inconvenience upon arrival. If anything is pending and any additional assistance is needed please do not hesitate to contact us directly at the hotel. We will be happy to assist.
8/10 Good
Nurys, CHICAGO
17 Dec 2023
Nurys
Stayed 1 night in Dec 2023
Response from IoanaS. on 2 Jan 2024
Thank you for sharing your feedback and for choosing the MC Hotel when visiting Montclair. Hope to see you return soon.
Thank you for bringing the cleanliness of your room to our attention. We appreciate the feedback and we are happy to see you enjoyed your stay overall.
Thank you for sharing your feedback! We hope we see you return to Montclair and The MC Hotel.
6/10 Okay
May-Britt
Travelled with family
17 Oct 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Something was missing in the line of hospitality: there was no ice machine in the whole building. Told to get some from the bar. What if the bar was closed?
On check-in invited to get complimentary coffee in the morning. Come morning told "we don't do that anymore."
Long-term street repairs going on outside drop off entrance. Staff did not advise guests. My daughter had difficulty finding a way in!
Just felt that no one really cared about our stay.
May-Britt
Stayed 2 nights in Oct 2023
Response from Ioana S. on 20 Oct 2023
Thank you for staying with us at The MC Hotel and we appreciate your feedback. We are so sorry to hear that there may have been a miscommunication about complimentary coffee in the lobby and ice machines. We can deliver ice to your room at any time upon request, and we recently placed Nespresso coffee makers in all of our guest rooms. Thank you for bringing this to our attention and we hope you give us another chance.
10/10 Excellent
Thressa Brown
8 Oct 2023
Very clean, convenient location
Only dislike…cost of 2 oz bag of chips $5.33 (over-priced)
Thressa Brown
Stayed 1 night in Oct 2023
Response from Ioana S. on 11 Oct 2023
We are glad you had a great stay with us at The MC Hotel and thank you for the pricing feedback. Hope we see you again soon.
4/10 Poor
Colleen
Travelled with family
2 Oct 2023
I was contacted by the property to say they couldn't fulfill my reservation of a double queen room and offered an upgrade to a superior king room. What i got was a tiny room with a king size bed and a roll away coat.Not an upgrade at all. There was nothing special or elegant about the facilities. I did see or experience anything that justified the cost Id say 3.5 star hotel.
Colleen
Stayed 1 night in Sep 2023
Response from Ioana S. on 2 Oct 2023
Thank you for choosing the MC Hotel and we are so sorry to see that your room selection was not honored. We are taking the necessary steps to avoid this from happening in the future. We hope to see you again.
Good area. Room was nice with good view. Staff was good. Could have done without the barking dog next door.
Dale
Stayed 5 nights in Aug 2023
Response from Ioana S. on 12 Sept 2023
Thank you for visiting us. We are so sorry that your visit was disturbed but happy to see you were satisfied overall with our friendly staff and the nice view from your room. Hope to see you again.
Bartenders were very good - friendly and good service. Great views of NYC skyline. Great location with great restaurants and cafes in walking distance. Only downside is parking garage - still under construction with only available parking on the roof. A short walk but valet is available.
MELINDA
Stayed 2 nights in Aug 2023
Response from Ioana S. on 29 Aug 2023
Thank you for your feedback! We are so sorry that you found parking inconvenient, but glad to see you had a great time staying with us and enjoying ALTO service and the NYC view. Visit us again.
10/10 Excellent
Wilfredo, Essex
26 Aug 2023
Liked: Property conditions & facilities
Wilfredo
Stayed 1 night in Aug 2023
Response from Ioana S. on 29 Aug 2023
Thank you for staying with us at the MC Hotel and we are glad you had an enjoyable visit.
10/10 Excellent
Ann
25 Aug 2023
Ann
Stayed 2 nights in Aug 2023
Response from Ioana S. on 6 Nov 2023
Great to see you enjoyed your visit at the MC Hotel. We hope to welcome you back soon.
10/10 Excellent
Andrea
21 Aug 2023
Andrea
Stayed 1 night in Aug 2023
Response from Ioana S. on 12 Sept 2023
Thank you for visiting the MC Hotel and we are glad you enjoyed your stay with us.