Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location.

We are glad that everything went well during your stay. Thank you for your review.

Thank you Debra for your positive and honest review.

Thank you for your review!

Hello Stephen, Thank you for choosing the Lucerne hotel. I deeply apologize for issues with A/C and will look into this further and to improve. We hope you come stay with us again.

Hello Clare, Thank you for choosing the Lucerne hotel. Would have liked to know why a 3. We hope you do come tray us again and could make sure you have a better experience.

Hello Mr. Bruce, We thank you for choosing the Lucerne hotel in you recent trip to New York. We certainly appreciate your feedback and comments. Truly delighted you enjoyed and came across great service through our direct but would like to know more details on what went wrong with the other front desk staff. We hope you come stay with us again and show you a better experience.

Good Afternoon Brian, I want to thank you for choosing the Lucerne hotel. I deeply apologize for any inconveniences but certainly would have like to know more details on why you were disappointed or where we fell short of an expectation of our services. We hope you continue to choose the Lucerne and we can make it up to you.

Hello Lynn, We thank you for choosing the Lucerne hotel. We are truly delighted you enjoyed your stay and do appreciate the feedback and comments. We look forward to welcoming you back.

Hello Zh, Thank you for choosing the Lucerne hotel. We appreciate your feedback and look forward to welcoming you back.

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding the hotel and our friendly and helpful staff.We are sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the smell of smoke in your rooms and in the hallways, as well as the sound isolation, are valuable to us, and we will certainly take them into consideration as we strive to improve our facilities for our guests’ comfort.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that reflects the high standards we aim to achieve.

Hello Julian and thank you for your kind words!We're glad that you enjoyed your stay with us as well as our neighboring restaurant!We look forward to welcoming you back!Best,The Lucerne

Thank you for your review. We can see that there is room for improvement. Please let us know how we can make it better. We will appreciate your suggestions.

Good afternoon Ellen,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location and our friendly and helpful staff.We are sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the hot water issue, as well as the sound isolation, are valuable to us, and we will certainly take them into consideration as we strive to improve our facilities for our guests’ comfort.Additionally, we sincerely apologize for any inconvenience caused by the behavior of our Front Desk Agent at check in. Rest assured, we will address this matter internally to ensure that our guests receive the exceptional service they deserve.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that reflects the high standards we aim to achieve.At your service,Eduardo Hernandez

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location and our friendly and helpful staff.

Thank you for your review!

Hello Missy, Thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay with us and look forward to welcoming you back.

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location and our friendly and helpful staff.

Good afternoon ssinpei,Thank you for taking the time to share your feedback with us. We are sorry to hear that certain aspects of your stay did not meet your expectations. If there is a way for you to share where the outcome was we will appreciate it. We will address this matter internally to ensure that our guests receive the exceptional service they deserve.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that reflects the high standards we aim to achieve.

Hello Mr. Eliot, We're delighted you enjoyed your stay with us. Thank you for choosing The Lucerne Hotel and we look forward to welcoming you back in the future.

Good afternoon Sallie, Very happy to hear you enjoyed your stay with us and the hotels location was convenient. We sincerely apologizes for any inconvenience during your stay and we hope to make it up to you in the future.

Hello Sondra,We thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay with us and appreciate the feedback. We look forward to welcoming you back.

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location and our friendly and helpful staff.

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location and our friendly and helpful staff.

Hello Huseyin, Thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay with us and look forward to welcoming you back.

Thank you for taking the time to share your feedback with us. We truly appreciate your comment regarding the condition of the bathroom, we will certainly take it into consideration as we strive to improve our facilities for our guests’ comfort.

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel. We are sorry to hear that certain aspects of your stay did not meet your expectations. Your comments regarding the elevator malfunction are valuable to us, and we will certainly take them into consideration as we strive to improve our facilities for our guests’ comfort.

Hello David, Thank you for choosing the Lucerne hotel. We appreciate your feedback and comments. Great to read that our location was ideal during your stay and had a great experience. We look forward to welcoming you back.

Hello Ellen, Thank you for choosing the Lucerne hotel. Great to read about your enjoyable stay with us. Thank you for comment on our staff and look forward to welcoming you back.

Hello Jack, We thank you for choosing the Lucerne hotel. We appreciate your feedback and comments. Sorry for inconveniences with radiator and for next time please feel free to contact the desk so we can assist. We will look to improve and hope you stay with us again.

Hello Jude and thank you for your response!We're glad you enjoyed your stay and we hope to see you again soon! Best,The Lucerne

Thank you for staying with us! Best,The Lucerne

Hello Jane,Thank you for choosing the Lucerne hotel. We thank you for your feedback and praised comments. We would be thrilled to welcome you back to the Lucerne.

Hello Dawn and thank you for the feedback!We're glad you enjoyed your stay with us and we hope to see you again on your future travels!Best,The Lucerne

Hello Samantha and thank you for staying with us! Best,The Lucerne

Hello Robert, We thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay. We certainly appreciate your feedback and comments. We would be thrilled to welcome you back to the Lucerne.

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location and our friendly and helpful staff.

Hello Paul, Thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay with us. We appreciate the feedback and look forward to welcoming you back.

Thank you for taking the time to share your feedback with us. We truly appreciate your kind words regarding our hotel’s prime location and our friendly and helpful staff.

Good Afternoon Tatiana, Thank you for choosing the Lucerne hotel. We appreciate the feedback and comments. We look forward to welcoming you back.

Hello Kecia, We thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay with us. We certainly appreciate your feedback and comments. We look forward to welcoming you back.

Good Evening Mr. Clayton, We thank you for choosing the Lucerne hotel. We appreciate your feedback and comments. We do have engineering on hand if any issues with equipment in room, next time please feel free to call us. Unfortunately we had to do a repair on elevators that was on avoidable but we look to improve in this situations. We would be thrilled to welcome you back to the Lucerne.

Hello Sophia, We thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay with us and appreciate the feedback. We look forward to welcoming you back.

Thank you for your response, Robert! We're glad you enjoyed the stay with us and we hope to see you again in your future travels! Best,The Lucerne

Hello Miriam and thank you for your response! We're glad you had a great stay with us and we hope to see you again soon! Best,The Lucerne

Hello Dayna,We thank you for choosing the Lucerne hotel. We are delighted you enjoyed your stay with us. We look forward to welcoming you back to the Lucerne.

Thank you for your review! It will be shared with all of our coworkers. Thank you!

Thank you for your review! It will be shared with all of our coworkers. Thank you!

Thank you for taking the time to share your feedback with us.