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Reviews of The Beekman, A Thompson Hotel, by Hyatt

5 out of 5
The Beekman, A Thompson Hotel, by Hyatt
123 Nassau Street, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 714 out of 967 reviews" "
Rating 8 - Good. 171 out of 967 reviews" "
Rating 6 - Okay. 52 out of 967 reviews" "
Rating 4 - Poor. 17 out of 967 reviews" "
Rating 2 - Terrible. 13 out of 967 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Beekman was great. The best part is the on site dining options. The Bar Room is stunning and has a great vibe. Be sure to make reservations if you are visiting in the evening on weekends. The bell staff are especially friendly. The only complaint would be that there is no self serve water in the lobby and twice during our stay the coffee was empty (no in room coffee available). Also, turn down service was only offered for part of our stay.
Stayed 3 nights in Apr 2024
Response from Regards, Liz on 1 May 2024
Thank you for your feedback. We are delighted to hear that you enjoyed your stay. We will mention the coffee and turndown service issue to the managers. Thank you for alerting us.

10/10 Excellent

Erin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Regards, Liz on 30 Apr 2024
Thank you for your review. We hope to welcome you back to The Beekman soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards, Liz on 29 Apr 2024
Thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Evelyn

Travelled with partner
The vibe, architecture, services, and amenities are all lovely. Staff is warm and friendly, and the food and drinks at Le Gratin were excellent. If you’re looking for a taste of luxury without paying what you’d pay for a room at The Plaza or The Ritz, I’d definitely recommend The Beekman.
Stayed 1 night in Apr 2024
Response from Regards, Liz on 15 Apr 2024
Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to The Beekman.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards, Liz on 16 Apr 2024
Thank you for your kind review. We are delighted to hear that you enjoyed you stay and hope to welcom you back soon.

10/10 Excellent

Graham, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Regards, Liz on 9 Apr 2024
Thank you for your kind review. We hope to see you soon.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Regards, Liz on 8 Apr 2024
Thank you for your feedback. We hope to see you again soon at The Beekman.

10/10 Excellent

Kristen

Stayed 4 nights in Mar 2024
Response from Regards, Liz on 23 Apr 2024
Thank you for providing a review. We hope to see you soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Regards, Liz on 2 Apr 2024
Thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the Beekman quite frequently and love the location and walkability, as well as, the hotel itself. This stay I had an issue with my room on the first day (not the quietest of rooms and I am a very light sleeper). I responded to an Expedia - "How was check-in" with a not too friendly response and within approximately 10 minutes I had someone from the Beekman ringing me to resolve the issue. Karina - Assistant Front Office Manager "talked me off my ledge" (was having a bad day after very little sleep) and fixed everything with such grace and understanding....she was AWESOME...!!! So on top of the great bar, great location and walkability, the real reason I keep coming back to the Beekman is the people.....Staff like Karina turned what could have been a disastrous stay/week in a phenomenal one. Thank you.
Stayed 3 nights in Mar 2024
Response from R on 1 Apr 2024
We are delighted to hear Karina was able to turn your experience around. We value your patronage and hope to continue welcoming you to the Beekman. Please accept our sincerest apologies for any inconvenience this may have caused. We look forward to seeing you again soon.

10/10 Excellent

Violette

Liked: Cleanliness, staff & service, property conditions & facilities
Now one of my favorite hotels! Adored my whole experience!
Stayed 1 night in Mar 2024
Response from Regards, Liz on 1 Apr 2024
Thank you for your kind review. We hope to see you again very soon.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Regards, Liz on 26 Mar 2024
Thank you for your feedback. We hope to welcome you back soon!

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely upscale hotel
Stayed 2 nights in Mar 2024
Response from Regards, Liz on 25 Mar 2024
Thank you for your review. We hope you will visit us again soon.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a delightful stay!
Stayed 2 nights in Mar 2024
Response from Matt on 20 Mar 2024
Dear Sara,Thank you for your review.I am delighted to hear you had such a wonderful stay.We look forward to welcoming you back soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, accommodating front desk, everyone was friendly and courteous. The housekeeping staff was amazing! We had an extremely enjoyable dinner in The Bar at Temple Court. We look forward to staying here again.
Stayed 2 nights in Mar 2024
Response from Regards, Liz on 20 Mar 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay. We hope to have the opportunity to welcome you again to the Beekman.

10/10 Excellent

Siwu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Regards, Liz on 25 Feb 2024
Thank you for your feedback. We hope to welcome you back soon.

10/10 Excellent

Amy

Stayed 4 nights in Feb 2024
Response from Matthew Meizinger on 20 Mar 2024
Dear Amy,Thank you for your 5 Star review.We look forward to welcoming you back to The Beekman very soon.

8/10 Good

Valeriia

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Regards, Liz on 25 Feb 2024
Thank you for your review. We hope to welcome you back soon.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Regards, Liz on 20 Feb 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Historic classy and gorgeous hotel. Definitely stay again! And the bar and lounge is awesome place!
Stayed 1 night in Feb 2024
Response from Regards, Liz on 20 Feb 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Anh

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Regards, Liz on 20 Feb 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Arun, Pennington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel in a great quiet part of the city.
Stayed 1 night in Feb 2024
Response from Regards, Liz on 20 Feb 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Jessie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for my sister's 40th birthday celebration. The staff were all excellent, Daniel who checked us in at the front desk was also from Nebraska!
Stayed 1 night in Feb 2024
Response from Matt on 15 Feb 2024
Dear Jessie,Thank you for your review.I am so happy to hear you had such a wonderful stay to celebrate your sisters birthday. I will certainly share your review with Dan, we are so lucky to have him on our team.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, room was great. The immediate surrounding area of Nassau street is a little run down. We had a 3rd floor room. The surprise was you could actually hear the subway below the building. We had a room facing Nassau St. so thinking a more interior room might not hear the trains below.
Stayed 1 night in Feb 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear James,Thank you for your review.I'm so sorry to hear we did not exceed your expectations during your stay. Would be happy to notate any future reservations you have with us for quiet room request. We hope to welcome you back very soon.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at the hotel. It is beautiful and clean. Nelson took good care of us. Service at the bar attached to the hotel overall is lacking. Jose was lovely, however.
Stayed 3 nights in Feb 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Audrey,Thank you for your review.I am so glad you had such a wonderful stay with us.I will most certainly share your note with Nelson and Jose, we are so lucky to have both of them.Warmest Regards,Matt

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Joey,Thank you for your high scores.We look forward to welcoming you back in the near future.Warmest Regards,Matt

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Beekman was outstanding. We had a great weekend in the city and barely felt the need to leave the e building. Cocktails and service at the bar room were great and dinner at Gratin made for a super memorable birthday celebration. Thank you Beekman!!! We’ll be back.
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Devin,Thank you for your review.So happy to hear you had a perfect weekend getaway for your birthday celebration!What more do you need than delicious cocktails at the Bar Room, and an excellent dinner at Le Gratin. Thanks for coming to celebrate with us. We look forward to welcoming you back very soon.Warmest Regards,Matt

8/10 Good

Shunichi, Bunkyo-ku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear Shunichi,Thank you for your review.We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matthew Meizinger

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Shawn,Thank you for your review.We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matthew Meizinger

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beekman was a luxurious experience. The lovely decor and professional staff made us feel at home. And not to mention dining at The Le Gratin was magnificent.
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Jane,Thank you for your review.I am so glad to hear you had such a lovely experience with us. It is always so nice to hear how wonderful of a job our entire staff did to make our guests feel at home.We hope to welcome you back very soon.Warmest Regards,Matt

8/10 Good

Sausan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Vibe!!
Stayed 3 nights in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Sausan,So happy to hear you loved the vibe of our hotel.We hope to welcome you back very soon.Warmest Regards,Matt

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Michael,Thank you for your review.We hope to welcome you back in the near future.Warmest Regards,Matt

8/10 Good

Hassan

Travelled with group
Everything was great except the one of the front desk staff. Skinny lady with dark long hair. She check me in and check me out and didn’t explain a thing. I was shocked she asked for another $300 even though I booked online and she didn’t explain what it was for. I was hoping someone else checked me in and out.
Stayed 2 nights in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Hassan,Thank you for taking the time to review your stay with us.I am so sorry to hear we did not exceed your expectations with us. I have shared your feedback with our front office team to ensure we are always providing a warm welcome, and thoroughly explaining all of the amenities at check-in.We hope to have the opportunity to welcome you back very soon.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Cream is important!!
Here’s the crazy thing…an upscale hotel prior to 8 am was completely out of cream for guest coffee! Even went into the fancy hotel restaurant and they were completely out—none to be found. Thats just unacceptable for any luxury hotel.
Stayed 2 nights in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Jennifer,Thank you for your review.I apologize for the issue of not having cream for coffee during our complimentary coffee service in the morning. I agree this is certainly not acceptable, and I have reviewed this with our Food & Beverage Leadership team to ensure this does not happen again.Warmest Regards,Matt

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear Bruce,Thank you for your 5 Star review!We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matt

8/10 Good

glyn

Stayed 1 night in Jan 2024
Response from Matthew Meizinger on 15 Feb 2024
Dear glyn,Thank you for your review.We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matthew Meizinger

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matt Meizinger on 15 Feb 2024
Dear Michelle,Thank you for your 5 Star review!We hope to have the opportunity to welcome you back in the future.Warmest Regards,Matt Meizinger

10/10 Excellent

Alexa, Flushing

Stayed 1 night in Dec 2023
Response from Matt Meizinger on 15 Feb 2024
Dear Alexa,Thank you for your 5 Star review!We hope to welcome you back in the near future.Warmest Regards,Matt Meizinger

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Matt Meizinger on 15 Feb 2024
Dear Barbara,Thank you for your review.We hope to have the opportunity to welcome you back in the near future.Warmest Regards,Matt Meizinger

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay
Stayed 2 nights in Dec 2023
Response from Matt Meizinger on 15 Feb 2024
Dear John,Thank you for your 5 Star review!We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matt

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a unique hotel with open atrium architecture. The service was wonderful, the room was a nice size and bed was comfy. Kitschy design with antiques. Bar area and foods were delicious. Excellent room service.
Stayed 4 nights in Dec 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear Elizabeth,Thank you for your review.I am so glad to hear you enjoyed our hotel, and stunning atrium. We hope to welcome you back to The Beekman very soon.Warmest Regards,Matt

10/10 Excellent

Joshua, Sugar Land

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic decor and friendly staff.
Stayed 1 night in Oct 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear Joshua,Thank you for your 5 Star review!I am so glad to hear you enjoyed our beautiful hotel, and fantastic decor. We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matt

8/10 Good

Marena, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really aesthetic. It has an old school New York vibe which I liked. The actual ambiance of the hotel gives old money New York, especially the bar and restaurant they’re so cool and swanky. My room, however, did not. It wasn’t awful. But it wasn’t by any means luxe. But you get what you pay for. For $200 a night not too shabby.
Stayed 2 nights in Dec 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear Marena,Thank you so much for taking the time to review your stay with us. I am so glad to hear you enjoyed our beautiful Bar Room, it really is such a cool place for a drink and delicious food. I do apologize for the issue with your room.We do have various room types and configurations, some larger than other. We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matt

6/10 Okay

Joel, Palmetto Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Matt Meizinger on 15 Feb 2024
Dear Joel,Thank you for your review.We hope to have the opportunity to welcome you back in the future.Warmest Regards,Matt Meizinger

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was so welcoming and lovely! We had a wonderful time.
Stayed 1 night in Dec 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear Lisette,Thank you for your review!So happy to hear you had such a wonderful time.We hope to welcome you back very soon.Warmest Regards,Matt Meizinger

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear Nicholas,Thank you for your review.We hope to have the opportunity to welcome you back in the future.Warmest Regards,Matthew Meizinger

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and friendly staff.
Stayed 1 night in Dec 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear William,Thank you for your 10 out of 10 rating.We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matthew Meizinger

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and convenient stay
Shower is amazing for nyc-excellent water pressure, updates shower, strong hand held. I appreciate how they embrace the past and present. A mix of old and new decor. Every person we encountered was fabulous. Lovely restaurant and the room was quiet and comfortable. Easy to get to PATH and subway. Thanks Beekman.
Stayed 1 night in Dec 2023
Response from Matthew Meizinger on 15 Feb 2024
Dear Kathleen,Thank you for your review.I am so glad to hear you had such a wonderful experience with us. It is always so great to hear how much of a positive impact our team had during your stay.We hope to welcome you back to The Beekman very soon.Warmest Regards,Matthew Meizinger

4/10 Poor

Taylor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
What a shame that such a beautiful property is so far from a five star experience. The front desk staff were so kind, and the room was as expected - aside from two deflated pillows serving as the only ones upon arrival. . . We requested four more since these provided no support for sleeping, and were brought only two about an hour later. That is where the experience turned from fine to quite annoying. We had dinner on property and paid by credit card (food was very good, service was slow and the staff seemed disorganized which we are now realizing wasn't just our perception). Unfortunately some else's meal was then also charged to our room and we are still working with the hotel one week later to have this removed despite multiple calls and emails and providing them with our dinner receipt. This property needs a new GM particularly on the restaurant side.
Stayed 1 night in Dec 2023

10/10 Excellent

Yanxi

Stayed 1 night in Dec 2023