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Reviews of Park Terrace Hotel

4 out of 5
Park Terrace Hotel
18 West 40th St, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 962 out of 1307 reviews" "
Rating 8 - Good. 255 out of 1307 reviews" "
Rating 6 - Okay. 47 out of 1307 reviews" "
Rating 4 - Poor. 25 out of 1307 reviews" "
Rating 2 - Terrible. 18 out of 1307 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Offer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
missing a refrigerator iמ the room - required for my insulin
Stayed 2 nights in Mar 2024

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
The bright and comfortable lounge is a great feature.
Stayed 1 night in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service
Stayed 4 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your great feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Sergio Chevere Del

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

Rebecca

Liked: Property conditions & facilities
My daughter and I would stay again
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

8/10 Good

James, Lenoir

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was just what we needed for a three night stay in New York. Convenient to many restaurants and transportation needs.
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the subway and close to major attractions. Very convenient and modern clean hotel. Staffs are very friendly and it’s our second time back and will probably return again in the future.
Stayed 2 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Arab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming and customer-oriented. The terrace patio was under construction during my last stay, and is now open and a great space. Park Terrace is rapidly becoming my go-to NYC hotel.
Stayed 1 night in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

8/10 Good

cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and friendly staff. They’re in the midst of some construction in the common areas, but it didn’t impact my stay.
Stayed 2 nights in Feb 2024
Response from PTH Team on 16 Apr 2024
We appreciate your positive feedback. We hope to see you back in the near future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Room is very clean, new bath and bedding materials. Very small west facing rooms with very little natural light even by NY standards. One elevator was not working so I walked the stairs a lot. Only on the third floor so no problem for me. Coffee maker is nespresso style, only espresso cups which was fashionable but I just wanted to make coffee. Location is great, at this price point you can find a bigger room that’s comparable in quality.
Stayed 2 nights in Apr 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent choice for a trip to New York , whilst the hotel has few facilities it makes up for it by the great location.modern comfortable rooms A safe location as a woman I walked most places, great restaurants locally and excellent transport links .
Stayed 5 nights in Apr 2024
Response from PTH Team on 16 Apr 2024
We appreciate your positive feedback. We hope to see you back soon.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here for an early birthday weekend for me. From the moment we arrived, Harry was extremely charismatic and eager to make our stay perfect! I had requested a room with a view (since it was my birthday weekend) and when we got up to the room we saw a brick wall. I went down and talked to Harry about how I had requested a view (and totally understood that I was told it would only happen based on availability) and Harry made it happen!! On top of that fabulous hospitality, they were able to hold our bags and food while we walked around our last day after check out! If I stay in the city again, this is where you will find me :)
Stayed 1 night in Apr 2024
Response from PTH Team on 16 Apr 2024
We appreciate your positive feedback. We hope to see you back in the near future.

10/10 Excellent

Lisa, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location near park and library. Very clean and friendly
Stayed 1 night in Apr 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

Valeryia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

Sin Jeong

Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

NA YOUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning, excellent location
Stayed 4 nights in Mar 2024
Response from PTH Team on 4 Apr 2024
We appreciate your positive rating. We hope to see you back soon.

10/10 Excellent

Jesse, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from PTH Team on 4 Apr 2024
We appreciate your positive rating. We hope to see you back soon.

10/10 Excellent

Inessa, Pikesville

Business traveller
Liked: Amenities
Clean, professional, convenient
Stayed 1 night in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is great and the staff was very helpful. Free water is great. Restaurant on site is very good. Rooms are on the small side and terrace was closed for remodeling.
Stayed 4 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for exploring New York, opposite the public library (a good landmark if lost!) and Bryant park. Great in room toiletries, sadly no tea bags but I’m sure the lovely staff would have provided some if asked (we had bought our own and asked for a kettle in the room which they obliged). Room was spacious and clean. Sports Center well equipped. The best bit was complimentary wine hour, this was the cherry on a pretty perfect cake!
Stayed 3 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, comfortable room with a great view. Great helpful staff, we will be back for sure.
Stayed 3 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating. We hope to see back you soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating. We hope to see back you soon.

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I’ve ever stayed in NYC. We walked everywhere unless we had luggage as it was convenient to so many places. The staff was so helpful and friendly. Room was stylish, comfortable and so quiet. We never once heard traffic sounds. I would stay here again in a second!
Stayed 2 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

6/10 Okay

Loretta

Stayed 4 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not often that I give reviews on the numerous hotels I stay in/have stayed in but I was compelled to write one for this amazing, wonder and fabulous hotel that ticked all the boxes. My wife and I stayed at The Park Terrace Hotel for three nights this weekend just gone. I can honestly say that this is one of the most friendly, pleasant, clean and convenient hotels I have stayed in. The staff were very professional, courteous, welcoming and helpful the moment we stepped in the door. We were kindly upgraded as we were celebrating our 10th wedding anniversary and given a bottle of wine that was delivered to our room. Popcorn and a cold drink, together with a well stocked coffee bar was also waiting for us. There are also convenient H2O and ice stations on each floor. The service throughout at the hotel was second to none. The Hotel is conveniently located allowing you to walk to all the major attractions and transport hubs - yet situated next to a very and peaceful scenic Bryant Park allowing you to escape the hustle and bustle of the city. We used the air train and the LIRR (Long Island Railroad) to and from JFK and both journeys only took 45 minutes door to door. I highly recommend this first class hotel - I guarantee you won’t be disappointed. A huge thank you to the staff at the Park Terrace Hotel for making our weekend one to remember.
Stayed 3 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

2/10 Terrible

Emmanuel

Business traveller
I had a family issue to deal with. I’m a regular customer. Stayed there Nov, Dec, Jan, plus many times previously, and they would not credit my rooms.
Stayed 2 nights in Feb 2024
Response from Park Terrace Hotel Team on 28 Mar 2024
Hello Emmanuel, our management team will contact you regarding this issue.

10/10 Excellent

Adedoyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park terrace hotel is a really clean and modern hotel, great location!
Stayed 1 night in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

10/10 Excellent

Chavonne, Valdosta

Liked: Cleanliness, staff & service, property conditions & facilities
My second stay here. Very clean and quiet hotel. Amazing location!
Stayed 2 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay. Staff was friendly amd professional. Room was modern and clean. Elevators were timely.
Stayed 2 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Amazing staff and amazing check in process- so easy. Very walkable and convenient. Shout out to kate and harry for being amazing staff!!
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating . We hope to see you back very soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating. We hope to see you back very soon.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating. We hope to see you back very soon.

8/10 Good

Marwan

Liked: Cleanliness, staff & service, property conditions & facilities
On complaint the Wi-Fi is nonexistent in the room
Stayed 2 nights in Feb 2024
Response from PTH Team on 21 Feb 2024
We apologize for this inconvenience. Thank you for letting us know!

10/10 Excellent

Branden, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Top notch staff and beautiful rooms/amenities.
Stayed 1 night in Feb 2024
Response from PTH Team on 21 Feb 2024
Thank you for the kind words.

10/10 Excellent

Dontae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 1 night in Feb 2024
Response from PTH Team on 21 Feb 2024
Thank you for the love!

10/10 Excellent

Nuray, Bath

Stayed 4 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating. We hope to see back you soon.

10/10 Excellent

Giselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, thoughtful amenities, polite and accommodating staff! My new favorite NYC hotel!
Stayed 4 nights in Feb 2024
Response from PTH Team on 21 Feb 2024
Thank you for the great review!

10/10 Excellent

Mayanna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and we really enjoyed our room overlooking Bryant park.
Stayed 1 night in Feb 2024
Response from PTH Team on 21 Feb 2024
Happy to hear you enjoyed your stay!

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. My room was not ready so Harry at the front desk, changed my room designation so I could get in and freshen up before my conference. The room was really amazing and the view gorgeous!! Lovely people and lovely property!!!
Stayed 3 nights in Feb 2024
Response from PTH Team on 21 Feb 2024
Thank you for the great review!

10/10 Excellent

Sandra Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park terrace under construction. Don’t recall seeing this note when I reserved. Staff was very friendly and attentive to our needs.
Stayed 5 nights in Feb 2024
Response from PTH Team on 21 Feb 2024
We appreciate your feedback!