Property entrance

Reviews of Park Central Hotel New York

4 out of 5
Park Central Hotel New York
870 7th Ave, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 1027 out of 2801 reviews" "
Rating 8 - Good. 857 out of 2801 reviews" "
Rating 6 - Okay. 478 out of 2801 reviews" "
Rating 4 - Poor. 260 out of 2801 reviews" "
Rating 2 - Terrible. 179 out of 2801 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Zylna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close, walkable to times square, central park, Rockefeller center, radio city music hall
Stayed 3 nights in May 2024

6/10 Okay

Noor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms were not clean. Remnant hair from previous stays were found in the shower. Only two elevators for the whole hotels
Stayed 3 nights in May 2024

10/10 Excellent

Mihaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay to this hotel every time I come to Ny. For me it is the best price for quality, location and staff
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Mihaela, thank you for your loyalty and kind words about Park Central Hotel New York. The team is delighted to hear that you consistently enjoy the price, location, and service offered. We’re looking forward to welcoming you back on your next visit to New York!

10/10 Excellent

Gilberto, Rio De janeiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent but one elevator was out of service anda the hotel sold out. We had to use the stairs many times
Stayed 7 nights in May 2024
Response from Customer Service on 23 May 2024
Gilberto,Thank you for your positive review of Park Central Hotel New York. We're delighted to hear you found your stay excellent. We apologize for the inconvenience caused by the elevator being out of service. Despite this, we hope you enjoyed the rest of your visit. We look forward to welcoming you back.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, amenities
Location Location Location Great everything
Stayed 4 nights in Apr 2024
Response from Customer Service on 23 May 2024
Deanna, thank you for sharing your positive feedback about Park Central Hotel New York! We're thrilled that you enjoyed its prime location and had a great experience overall. We look forward to welcoming you back soon!

4/10 Poor

Sanaz

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
This is our second time staying at this hotel, we stayed here at the same time last year for Columbia graduation. Last year they had one working elevator for the whole hotel and they still have the same issue again this year. However, Nowhere on their website or on Expedia did it state that the elevator is still under construction? If we would’ve known, we would not have stayed here. They charge a Daily resort fee But they provide no amenities; No water and no coffee in the rooms. There is no breakfast or anything else to be charged a resort fee for! The hotel is rundown; our bathroom door was broken and wood was peeling, the carpet was dirty, the mattress was old and sinking and very uncomfortable. It was a very noisy hotel, but that’s to be expected in older hotels in NYC. This place is motel quality at best and definitely not worth what you’re paying for . We will never stay here again.
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Sanaz, thank you for sharing your feedback. It's concerning to hear about the issues you encountered during your stay. Elevator functionality is essential for guest convenience, and alternative accommodations or notifications should be explored if this persists. The experience with amenities and room conditions you described is not reflective of the standards aimed for. Your comments will be evaluated to explore improvements. Should you reconsider, efforts to enhance your experience will be prioritized.

6/10 Okay

Andres

Disliked: Staff & service, property conditions & facilities
good location if you are looking to stay near times square. The hotel is a little outdated.
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Andres, we're pleased to hear that you appreciated our convenient location near Times Square. We continuously work to improve our facilities and will take your feedback into account. Thank you for sharing your experience.

6/10 Okay

Deepti

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Lack of elevators was not convenient . The air conditioner in the room was not working . We spoke to the front desk but nothing was done
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Deepti, thank you for sharing your feedback with us. We acknowledge your concerns regarding the convenience of elevator availability and the functionality of the air conditioner. Addressing guest concerns promptly is very important to us, and we will certainly look into what occurred during your stay. Your insights are valuable and will be used to enhance our guest experience.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The late night jazz music at the bar was a delight!
Stayed 4 nights in May 2024
Response from Customer Service on 22 May 2024
Kelly, thank you for sharing your experience. The team at Park Central Hotel New York is glad you enjoyed the late night jazz music at the bar. We look forward to welcoming you back to enjoy more delightful moments.

8/10 Good

Yinan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
elevator was not working properly. Had to wait really long times
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Yinan, thank you for bringing this to our attention. We're sorry you experienced a delay with the elevators. Your feedback is valuable and helps us improve. We hope to provide a better experience for you in the future at Park Central Hotel New York. We appreciate your understanding and patience.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property centrally located, close to Central Park, shopping and subway. Staff were friendly and helpful. Hotel is older but has received and continues to receive upgrades
Stayed 6 nights in May 2024
Response from Customer Service on 21 May 2024
Jacqueline, thank you for sharing your positive experience at Park Central Hotel New York. It is great to hear that you appreciated our central location and the convenience of being close to Central Park, shopping, and the subway. Our team members are delighted to know that they were friendly and helpful during your stay. We continually work on upgrading the property, and your feedback encourages us to keep improving. We're looking forward to welcoming you back soon!

8/10 Good

Hathalee, Somerville

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Hathalee, thank you for your positive rating. Park Central Hotel New York strives to provide a comfortable and enjoyable stay for all guests. We hope you had a pleasant experience and look forward to welcoming you back in the future.

2/10 Terrible

ERIC KAY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had when you take a shower you are standing in water not draining down also only one elevator working at the time with all those people traveling. Won’t stay there again
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Eric, thank you for your feedback. It is disappointing to hear about the issues you encountered with your shower and the elevator. The team at the hotel is dedicated to maintaining a high standard of comfort and service for all guests. They appreciate your comments and will use them to improve the experience for future visitors.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caroline, at tge front, was pleasant & helpful. The room was clean & confortable. Subway was very close & was super close to Central Park. Parking was not convenient & 2 city blocks away from Property. No ballet but the men out front were nice & directed the traffic pretty good. The elevators were getting repaired but the ambiance if the hotel was really nice.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Michelle, thank you for sharing your experience with Park Central Hotel New York. It’s great to hear that Caroline provided you with excellent service and that you enjoyed the comfortable room and convenient location. Although parking was not entirely convenient, we are glad our team members were able to assist effectively. We appreciate your understanding regarding the elevator maintenance and positive remarks about the hotel ambiance. We’re looking forward to welcoming you back soon!

4/10 Poor

vincent

Travelled with family
Disliked: Amenities
1. Short staff. 2. Staff for luggage openly ask for tips. 3. One Elevator broke down for 2-3 days. 4. Staff not courteous.
Stayed 6 nights in May 2024
Response from Customer Service on 20 May 2024
Vincent, thank you for sharing your feedback. The team is committed to providing excellent service, and it is regrettable you did not experience this during your stay. The team will review your comments about the service quality and work to ensure improvements are made. Your experience with the elevator and interactions with team members will be investigated further to prevent future occurrences. Thank you for bringing these issues to our attention.

6/10 Okay

Ajit

Travelled with family and small children
Most of the elevators not working No views from rooms
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Ajit, thank you for sharing your feedback. It's unfortunate that you experienced issues with the elevators and room views during your stay. Your comments are valued and will help us improve for the future. Safe travels ahead.

2/10 Terrible

daniel del

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
We appreciate you taking the time to share your feedback, Daniel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 Terrible

KWANG TAG, Irvine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I chose this hotel because it is close to central park and other building But I was deeply disappointed about 4 points. 1) no mini bar There is no refrigerator in the room and no complementary water So I should call housekeeping to take the refrigerator. 2) Hard to connect front desk I cannot find the button to front desk in the phone. I should ask concierge or housekeeping to connect front desk. And it needs also more than 2 minutes to connect them 3)only 1 elevator now for several level One of 2 elevators are now construction for upgrade, so everytime i use it, i should wait about 5min. 4) destination fee about 90usd After 1night, i saw the document for destination fee with 90usd. I never heard this fee. I complained the front desk but they told me it was normal I couldn’t understand it It is my 1st time to complain the hotel during 20yrs more than hundreds experience. I will not stay again here
Stayed 2 nights in May 2024
Response from Customer Service on 18 May 2024
Kwang, thank you for sharing your experience. We're glad that our proximity to Central Park was a convenient aspect of your stay.Regarding your concerns, our team is always available to assist with room amenities like refrigerators. We understand the importance of easy access to the front desk and regret any inconvenience you encountered in trying to reach them.Elevator maintenance can be challenging, and we appreciate your patience as we work to upgrade our facilities. The destination fee, as mentioned by our team, is a standard charge for various amenities and services.We hope you consider giving us another opportunity in the future.

10/10 Excellent

Lakshmi, Troy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 19 May 2024
Thank you for the great rating, Lakshmi!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Park Central Hotel New York! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 Poor

Lucas

Hotel in poor repair, hidden fees
Stayed 4 nights in May 2024
Response from Customer Service on 17 May 2024
Lucas, it is concerning to hear about your experience. The team makes every effort to maintain the property and ensure transparency regarding any fees. Your feedback is essential for us to improve.

10/10 Excellent

Leigh Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay! I highly recommend it!
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Leigh, thank you for the wonderful review! The team at Park Central Hotel New York is thrilled to hear you enjoyed your stay. We truly appreciate your recommendation and look forward to welcoming you back soon!

4/10 Poor

Derek, Miami

Disliked: Property conditions & facilities
Property is under renovation. Elevators very limited. Long waits. No room service. Average at best.
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Derek, we appreciate your feedback. We're sorry to hear that the renovations caused inconvenience during your stay and understand that long wait times can be frustrating. We also acknowledge that your stay was not enhanced by room service. All these points are critical for us to improve your future experience with us. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Chrsitian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean great staff. The best thing location. You can get to hotel by subway from jfk, and uou can easily get anywhere in the city.
Stayed 4 nights in May 2024
Response from Customer Service on 14 May 2024
Christian, it's wonderful to hear that you appreciated the cleanliness and excellent team members at Park Central Hotel New York. It seems that our prime location immensely added to your pleasant experience. We strive to make transportation accessible for all our guests. We hope to welcome you back again, making every subsequent stay as noteworthy as the last.

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Only 1 elevator car working. AC doesn't work. They provided a stand fan. Bathroom door handle falling off - trapped in bathroom
Stayed 4 nights in May 2024
Response from Customer Service on 13 May 2024
Paul, we appreciate your valuable feedback. While we constantly strive to facilitate both comfort and convenience, it appears that we missed the mark during your stay. We regret the issues you encountered, particularly with the elevator, air conditioning system, and bathroom door handle. Our team has been notified to look into the concerns raised. Should you give us another opportunity, we promise an improved experience. We look forward to welcoming you back.

6/10 Okay

Clare

Elevator terrible. Otherwise the hotel is fine. You must fix this problem!
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Clare, we regret to hear about your experience with our elevation system. Rest assured, we appreciate this feedback and our team is working to make necessary improvements. It's good to know you found the rest of your stay satisfactory. We hope you'll stay with us again at Park Central Hotel New York for an enhanced experience, and we appreciate your understanding.

6/10 Okay

Maria Victoria

Travelled with family
Liked: Cleanliness
lo mejor: esta super cerca del central park, de cualquier subte o bus para ir a cualquier lado. lo peor: no tiene frigobar ni cafetera la habitacion y no es lo suficientemente grande para un hotel de tan bonito como este.
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
María, parece que apreciaste la conveniente ubicación del Park Central Hotel New York cerca de Central Park. Lamentamos escuchar sus inquietudes sobre las instalaciones y el tamaño de la habitación. Nuestro objetivo es crear un ambiente cómodo y relajante para todos nuestros huéspedes, por lo que sus comentarios son importantes. Tenga la seguridad de que lo consideraremos para mejorar la experiencia de nuestros huéspedes en el futuro. Esperamos tener la oportunidad de darle la bienvenida nuevamente una vez más en el futuro.

10/10 Excellent

Amado

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price in a great location (other than the city taxes, those are the same as total hotel price in other locations! Eek!). The elevator situation is unfortunate, but we managed to work around it with planning.
Stayed 7 nights in Apr 2024
Response from Customer Service on 8 May 2024
Amado, we're delighted to hear that you found our prices and location to your liking. We understand your comments about the elevators and appreciate your patience and adaptability. It's our utmost priority at Park Central Hotel New York to ensure every aspect of your stay is smooth and enjoyable. We do hope to have the chance to welcome you back in the future.

2/10 Terrible

Lianne, Boca Raton

Travelled with family
Disliked: Amenities
the elevator system is a mess. no dining, no bar, no fridge in the room and no room service. don't do it find something else. google reviews and make sure about the amenities.my mistake won't do it again
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 May 2024
Lianne, we regret to hear about your experience. We understand that the elevator system may not have met your expectations and acknowledge your notes on certain amenities. Our hotel continually evaluates its facilities and services based on valuable feedback like yours. Looking forward, we hope to have a chance to serve you better in the future.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to central park and time Square and subway. Great location for everything
Stayed 4 nights in Apr 2024
Response from Customer Service on 6 May 2024
Harold, thank you for choosing Park Central Hotel New York for your stay. It's fantastic to hear our location provided you easy access to a series of attractions including Central Park, Time Square and the subway. We hope to warmly welcome you back in the future for another enjoyable stay.

8/10 Good

David, Bellaire

Travelled with family
Liked: Cleanliness, staff & service
The biggest issue I had with the hotels that only one elevator was working the whole time we were there otherwise location was good
Stayed 4 nights in Apr 2024

10/10 Excellent

Beso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great hotel
Stayed 9 nights in Apr 2024
Response from Customer Service on 3 May 2024
Beso, it's wonderful to know that Park Central Hotel New York was able to meet your expectations. Our team takes great pride in ensuring a pleasant stay for our guests. We hope to see you again on your next adventure in New York!

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
John, we appreciate you taking the time to rate your experience at Park Central Hotel New York. We're glad to learn you had an overall positive stay. Our teams are dedicated to ensuring each guest's visit is a memorable one. We hope to welcome you back in the future!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
No coffee in room....no restaurant in hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Mary, we appreciate your feedback. We understand that the absence of an in-room coffee maker and onsite restaurant could elevate your comfort, and we will certainly take note of this for future enhancements. Despite this, we hope that you found other aspects of your stay at Park Central Hotel New York enjoyable. Thank you, and we look forward to welcoming you back.

8/10 Good

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 3 May 2024
Phillipa, it's gratifying to know that your stay at Park Central Hotel New York met your expectations largely. We sincerely appreciate your positive rating and look forward to the opportunity to welcome you back in the future.

6/10 Okay

Cynthia Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was a nice size, but it was always stuffy. The AC worked the first day and after that it was really low and it wasn’t cold. We had to open the window for some freshness and the window would only open a bit. I always felt hot, but the lobby was always super cold. Only 2 out of the 4 elevators were working so it was always a long wait. Overall it was okay, but I don’t know if I would stay there again.
Stayed 5 nights in Apr 2024
Response from Customer Service on 1 May 2024
Cynthia, it's regrettable to hear about your experience. We are genuinely committed to keeping our spaces, including the guest rooms and the lobby, as comfortable as possible. The inconsistency you mentioned regarding temperature control is noted for our attention. The matter of elevator availability is absolutely a point we will address. While your stay was deemed satisfactory, we'll work harder to elevate that to exceptional for all our guests. We hope for the opportunity to provide you with a superior experience should you choose to stay with us in the future.

8/10 Good

shizuko

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Shizuko, thank you for rating the Park Central Hotel New York. We appreciate your feedback and look forward to hosting you again.

8/10 Good

Fiona

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Fiona, thank you for choosing Park Central Hotel New York and taking the time to rate us. We are delighted you had a positive stay. Ensuring a commendable stay for all our guests is our utmost priority, and we hope to welcome you back soon.

10/10 Excellent

Laura

Stayed 1 night in Apr 2024
Response from Customer Service on 19 May 2024
Thanks for sharing this perfect rating, Laura!We're thrilled to hear you enjoyed your stay at Park Central Hotel New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and comfortable. The staff were helpful and friendly.
Stayed 4 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Albert, it's wonderful to hear you enjoyed a quiet and comfortable stay at Park Central Hotel New York. We're glad our team members were helpful and friendly throughout your visit. We appreciate your feedback and look forward to your next stay with us.

10/10 Excellent

Erica

Stayed 4 nights in Apr 2024
Response from Customer Service on 19 May 2024
Thank you for the excellent rating, Erica!Our goal is to go above and beyond to ensure our guests have a memorable experience at Park Central Hotel New York! We look forward to hosting you again soon.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the wonderful rating, Alexa!It's fantastic you enjoyed your time at Park Central Hotel New York so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to this hotel. The location is fantastic and within walking distance of so many points of interest. So convenient! The rooms are modern and very clean. I especially love the bed linens and towels that are of very good quality. The beds are very comfortable. The gentlemen that meet you outside when you arrive are very friendly and welcoming. The gents at the luggage storage desk are also very welciming when we arrived early, and when we needed to store our luggage the day we were leaving. They made conversations about why we were in town, where we were from and what are plan were for the next 4 days. The staff at the front desk were not friendly. No warm smile, just going through the motions. We encountered 3 different staff members at the front desk. Early arrival, actual check in, and checkout. Three different individuals, all without smiles and welcoming positive attitudes. Come on, we are spending money at your property. We have a ton of choices! I gave the hotel five stars as the hotel itself is. Great location, exceptionaly clean, beautiful, comfortable rooms and bathroom, and great linens. These things are important to me.
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Cheryl, thank you for choosing Park Central Hotel New York for the second time! We're delighted that you enjoyed the fantastic location, the cleanliness of our modern rooms and our premium bed linens and towels. We hear your compliments for our friendly colleagues outside the hotel and at the luggage storage.However, we do note your comment about the reception experience. We want to emphasize that we are committed to providing excellent hospitality, and we're looking into the matter.We're thrilled that despite this, your overall experience was positive and that our hotel met your high expectations in terms of location, cleanliness, comfort and more. We look forward to welcoming you back on your next trip!

6/10 Okay

Reghan

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
We appreciate you taking the time to share your feedback, Reghan.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful comfortable hotel near broadway theaters and time square. It’s surrounded by great places to eat and shop. If there is a member of your tribe who has trouble walking distances- a doorman and cabs are waiting! Super friendly and helpful staff! Parking is a half block away in a secure manned garage- the hotel validates the parking ticket on checkout! Definately a great choice!!!
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Beverly, it's fantastic to hear you enjoyed your stay at Park Central Hotel New York. We're thrilled you appreciated our convenient location near great eateries, shops, and iconic attractions, along with the accessibility options we provide. It's wonderful to know our team members exceeded your expectations with their friendliness and helpfulness. Your praise about the secure parking arrangements heightens our spirits as well. We can't wait to be your top choice once more when you revisit New York!

10/10 Excellent

JEANNETTE

Business traveller
Liked: Amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Jan 2024
Response from Customer Service on 27 Apr 2024
Jeannette, it's delightful to hear that you enjoyed your stay at Park Central Hotel New York. We appreciate your wonderful feedback and look forward to welcoming you back in the future. Thank you for choosing our establishment for your travel needs.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Patricia, it's great to hear you appreciated the well-situated Park Central Hotel New York. Your satisfaction is our top priority, and we're thrilled to have met your expectations. We look forward to your next stay with us for another convenient travel experience.

10/10 Excellent

Emina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 28 Apr 2024
Thank you for the 5/5 rating, Emina!It's excellent you enjoyed your time at Park Central Hotel New York so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

4/10 Poor

Renee, Philadelphia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Had a reservation for one night.The check in rep was very nice. Our room was on the 14th floor with one elevator working and pretty full compacity. Going back and fourth became a problem because of the wait time. Last night, called the front desk to ask about time allotment to ABC studios and to request the one hour late C/O .Was told that the request had to be made the day of. She then sent my call at 7 pm to the concierge when the message clearly said the office closed at 6. This morning before going to ABC to ask about the late C/O. The gentleman said no problem will take care of that now.We left came back at 12:30 went to the room to get our bags and the key did not work. Called the front desk and was told that the clerk should have told me to stop at the desk for a new key.We waited for security from 12:35 - 1 pm security never came. This is not a customer friendly hotel but then again..It may just be the NewYork culture. Definitely won't stay here again and will pass it on through the social networks.Treat people with respect.This hotel is not cheap!!! You pay a resort fee plus tax..It is not a resort!! Nothing was given,not even a restaurant
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Renee, your feedback is highly valued and we regret to hear that the efficiency of our services did not live up to expectations. In particular, it seems your elevator experience and the miscommunication about your late checkout were frustrating. We're dedicated to ensuring that our guests' time and privacy are well respected, and it's plain to see that your recent visit didn't reflect this commitment.New York City can indeed be fast-paced, but we strive to provide a relaxing and amicable environment for our treasured guests amidst the hustle and bustle. It's unfortunate to hear that your stay fell short of this ideal. We're also sorry to hear that the value of the services you received did not match the cost of your stay, as we aim to provide excellent value in an often pricey market.Your opinions have been passed to our team so that we can better understand and address where we went wrong. We hope that despite these issues, you were able to make the most of your time in the city, and we wish you safe travels in the future.

10/10 Excellent

Renzo

Stayed 1 night in Apr 2024
Response from Customer Service on 16 May 2024
Renzo, it's great to know that your stay at Park Central Hotel New York was a satisfying one. Your rating speaks volumes and we appreciate it. We're looking forward to hosting you again in the future.

8/10 Good

Mari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we had a coffee maker in room.
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Mari, we appreciate your feedback regarding our lack of in-room coffee amenities. Ensuring guests enjoy a convenient and comfortable stay is important to us at Park Central Hotel New York. We have noted your suggestion and thank you for helping us enhance the experience for future guests. We look forward to welcoming you back soon.