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Reviews of New York Marriott at the Brooklyn Bridge

4 out of 5
New York Marriott at the Brooklyn Bridge
333 Adams St, Brooklyn, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Amie, thank you so much for taking the time to recognize our staff. We greatly appreciate you choosing the Brooklyn Marriott and hope to welcome you back again soon. Regards,

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to downtown Brooklyn and w a 10 min commute to lower east side / SOHO by train. A major station is adjacent to the property. Also less than a 30 min Uber to Williamsburg etc. A big conference type property but nice amenities and spacious rooms. Also has underground parking at $60 per day.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Kimberly, thank you for sharing your positive feedback here on Expedia. Glad to see that you found our location convenient to so many fun places to visit. We hope to have the opportunity to welcome you back again soon. Regards,

10/10 Excellent

oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms, very clean and comfortable. Wish they would have robes in the closets upon arrival.
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Dear Oscar, thank you for sharing your feedback here on Expedia. We appreciate the high survey score and comments regarding our guest rooms. We hope to welcome you back again soon. Regards,

10/10 Excellent

Tinatin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, WELLESLEY HILLS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located. Parking garage attached.
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Jennifer, thank you for being our guest and for the high survey score you left here on Expedia. We appreciate you pointing our convenient location and parking availability. We hope to be of service again in the future. Regards,

10/10 Excellent

HAYDEE, PALOS VERDES ESTATES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to go to court
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Haydee, Thank you for sharing your feedback and for your high survey score. We appreciate you choosing the Brooklyn Marriott and hope to welcome you back again soon. Regards.

8/10 Good

Kerin

.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Kerin, Thank you for sharing your survey results here on Expedia. We appreciate you choosing the Brooklyn Marriott and hope to have the chance to welcome you back again. Regards,

6/10 Okay

Hikaru

Stayed 4 nights in Apr 2024

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 9 Apr 2024
Dear Thuy, Thank you for your high survey score here on Expedia. We are happy to know you had a great time. Hope to welcome you back again soon.

8/10 Good

Steven R., Lincolnwood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
After five days in this hotel, there were bad and good things to say. Bad: 1. Keycard door unlocking mechanism failed soon after arrival. Since we could not go out to eat since our coats were in the room and it took time to repair the lock, the hotel gave us a $50 credit which we used to eat dinner at the in-house Great Room Restaurant and Bar. 2. We had to switch rooms after the second night due to truly excessive noise well after midnight from a neighboring room. We called the front desk who then called the neighbors requesting they quiet down and again called the front desk asking security be sent when the noise continued. Neither approach worked. Our request for a new room was quickly granted and there were no further noise issues. Hint: avoid shareable rooms as the door reduces soundproofing. Good: 1. The staff we encounter (front desk, housekeeping, restaurant, security) were uniformly friendly, polite and helpful. 2. The Great Room Restaurant and Bar hamburger was surprisingly good and it and the fries were cooked accurately (medium rare and crispy respectively). 3. The $25 daily hotel credit on our Expedia reservation was sufficient for my wife and I to daily have a light breakfast (coffee and roll for me, coffee and fruit/granola parfait for her) at the in-house Brooklyn Pantry. Conclusions: There were issues but the hotel handled them well.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Dear Steven R., thank you for being our guest and sharing your feedback. We are sorry that some issues prevented you from having a perfect stay, however, we are glad to see that they were handled promptly. We hope to have the opportunity to welcome you back in the future. Regards,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 8 Apr 2024
Dear Pamela, thank you for staying with us and for sharing your high survey score. We are glad to see that you enjoyed your stay and we hope to welcome you back again soon. Regards,

8/10 Good

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and modern. The front staff were friendly and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Abraham, Thank you for choosing the Brooklyn Marriott for your recent visit. We are delighted to see that you had a good stay, and we look forward to sharing your comments regarding our staff. We hope to be of service again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel appears to be in process of renovation, which it needs. Very clean and comfortable but carpets and decor are quite dated. Great location with close subway stop giving easy access to all parts if NYC area. Food in hotel limited but many good nearby restaurants. Will be staying here again.
Stayed 6 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Dear Mary,Thank you for being our guest. We appreciate your positive feedback and high survey score. We hope to welcome you back again soon.

10/10 Excellent

Kadiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. I will definitely be returning
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Good Day Kadiya, thank you for being a guest of the Brooklyn Marriott. We appreciate the high survey score and glad to know you enjoyed your visit. We hope to welcome you back again soon. Regards,

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service throughout stay was exemplary Hotel was arristic, fitting the area
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Joel, Thanks for being a guest here at the Brooklyn Marriott. We appreciate you letting us be of service and glad to see we met your expectations. Thanks for the great feedback. Hope to see you again soon.

4/10 Poor

ANGELA

Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Dear Angela, thank you for choosing the Brooklyn Marriott for your recent visit. We are disappointed to see that we did not meet your expectations. Please feel free to share any details that we may address with our leadership team. Regards,

10/10 Excellent

Maria

Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Dear Maria, thank you for sharing your high survey score. We are glad to see you enjoyed your stay and we hope to welcome you back again soon. Regards,

6/10 Okay

Whitney

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Dear Whitney, thank you for choosing the Brooklyn Marriott. We are sorry to see that we did not quite meet your expectations. Please feel free to reach out to our management team to share additional information so that we may ensure a better stay with us in the future. Sincerely,

10/10 Excellent

Juders

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Dear Juders, thank you for choosing the Brooklyn Marriott during your recent visit. We are glad to see that you enjoyed your stay and we hope to welcome you back again soon. Sincerely,

10/10 Excellent

Junie, Palm Desert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hospitality!
Stayed 4 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Junie, Thank you for being a guest of the Brooklyn Marriott. We appreciate the high survey score and glad to know you enjoyed your stay with us. We hope to welcome you back again soon. Regards,

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024
Response from Hotel Management on 15 Apr 2024
Dear Daniel, Thank you for sharing your survey results here on Expedia. We appreciate you choosing the Brooklyn Marriott and hope to have the chance to welcome you back again. Regards,

2/10 Terrible

Monique

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was not sastifacactory
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Monique, Thank you for choosing the Brooklyn Marriott. We are disappointed to see that we did not meet your expectations. Please feel free to call the hotel direct to share your detailed experience with our management team. We hope to have an opportunity in the future to ensure a more memorable visit with us. Regards,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Dear Julia, thank you for choosing the Brooklyn Marriott. We appreciate the high survey score and glad to see you enjoyed your visit. We hope you choose the Brooklyn Marriott on your next visit. Regards,

6/10 Okay

Ghada

Liked: Staff & service
Looked old. The parking was too tight and not easy to maneuver.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 16 Feb 2024
Dear Ghada, thank you for being our guest. We are disappointed to see that we did not meet your expectations. We hope you give us another opportunity to be of service and ensure your needs are met. Regards,

6/10 Okay

Steven

Travelled with family and small children
Liked: Cleanliness
More of a business orientated property. Would not recommend for families as the area is surrounded by commercial buildings and not close to shops or restaurants. Rooms were average, property is massive so you have to walk far to get to your room. They sent us to the wrong room and then asked me to come down and get new keys which was ridiculous. Parking was the worst experience given they have this garage attached to the hotel but not run by the hotel and is old and extremely difficult to park your car in the tight spaces, especially if you have an SUV. The whole property is old and could use a massive update.
Stayed 1 night in Feb 2024
Response from Hotel Management on 12 Feb 2024
Dear Steven, thank you for being a guest of the Brooklyn Marriott. I feel that the area attractions were not shared with you upon check in and I apologize for that. We are in walking distance to many restaurants and shops. Not meeting your expectations is disappointing. If you ever do find yourself back in the area, please feel free to reach out to our Executive Office for more detailed information regarding our location and things to do in the area. We hope to have another chance to be of service. Regards,

10/10 Excellent

KATIA, Covington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at the Marriott were friendly and helpful. Safe and clean and at a convenient location.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Katia, Thank you for being a guest of the Brooklyn Marriott. We appreciate your positive comments regarding our staff, cleanliness and safety of the hotel. We hope to welcome you back again soon. Regards,

8/10 Good

Kristina, Oceanside

Travelled with family
Liked: Cleanliness, staff & service
The staff was wonderful and the facilities were great, however, our heating in our room was inconsistent and the floors in the bathroom were freezing! There were no robes or slippers in the room to make up for that either.
Stayed 1 night in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Kristina, thank you for taking the time to share your feedback. We look forward to sharing your comments regarding our staff and hotel facilities. Your comments regarding the heating will be brought to the attention of our maintenance team and we thank you for letting us know. We hope to be of service again in the future. Thank you for choosing the Brooklyn Marriott.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Valued Guest, thank you for choosing the Brooklyn Marriott. We appreciate you and value your business. We hope to welcome you back again soon. Best Regards,

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear Sonny, thank you for being our guest and for the high survey response. We appreciate you choosing the Brooklyn Marriott and hope to welcome you back again soon. Best regards,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern amenities in a classic building.
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Feb 2024
Dear Thomas, Thank you for your kind words and for the high survey score. We appreciate you choosing the Brooklyn Marriott and hope to be of service again in the future. Regards,

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our one-night stay at the hotel was absolutely wonderful. We could not have asked for a more perfect room. The front desk staff was super friendly and accomodating. Special acknowledgement goes out to Cheryl at the front desk, as well as an Hispanic young lady that I didn't catch her name. If they are the face of your hotel, the first people guests will see upon arrival, Marriot at the Brooklyn Bridge will be known as the best hotel in the area.
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Pedro, thank you for taking the time to share your feedback and recognize our star associates. We are proudly sharing your comment with them. Thank you for being our guest and hope to be of service again in the future. Regards

8/10 Good

Rebecca

Disliked: Amenities
Very convenient and a solid hotel. If you’re looking for a luxury stay, this isn’t it but the staff is friendly, the rooms are spacious and you’re close to everything.
Stayed 1 night in Jan 2024
Response from Hotel Management on 16 Jan 2024
Dear Rebecca, thank you for sharing your feedback and for choosing the Brooklyn Marriott. We hope to be of service again in the future. Regards,

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we thought this was a great property to stay for a family of 6 and our first trip to NYC. Staff was great and friendly, they provided some great suggestions on what to do in the area. Access to cabs and subway was very easy as well. Will stay again if we return to Brooklyn.
Stayed 8 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Dear Anthony, Thank you for your wonderful feedback and for being a guest of the Brooklyn Marriott. We look forward to sharing your comments with our staff. Hope to see you and your family again soon, Happy New Year!

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
There is an arrival charge that doesnot make sense and will be disputed.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 9 Jan 2024
Dear Michael, Thank you for sharing your feedback. Please feel free to call us to explain any charges you may not recognize on your folio. Thank you for choosing the Brooklyn Marriott.

6/10 Okay

Tina

Business traveller
Liked: Property conditions & facilities
First, over priced. Second, the room was a ways from the elevator and it seemed like i was walking into another building. They explained nothing about the services offered there but gave me a sheet to read about it.
Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Jan 2024
Dear Tina, Thank you for being a guest of the Brooklyn Marriott. I'm sorry to read that we did not meet your expectations. It is always our goal to meet the needs of our very important guests and it is disappointing to read that we fell short. I hope you will give us another opportunity to be of service in the future. Thank you and Happy New Year!

6/10 Okay

Leila

Stayed 5 nights in Dec 2023
Response from Hotel Management on 8 Jan 2024
Dear Leila, Thank you for choosing the Brooklyn Marriott during your recent visit. It looks like we didn't quite meet your expectations and I apologize for any short falls during your visit. We hope to be of service again in the future and ensure a pleasant stay. Happy New Year!

8/10 Good

Katherine

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 29 Jan 2024
Dear Katherine, thank you for being a guest of the Brooklyn Marriott. We hope to be of service again in the future. Regards,

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Management on 29 Jan 2024
Dear Susan, thank you for being a guest of the Brooklyn Marriott. We hope to be of service again in the future. Regards,

10/10 Excellent

Ivan

Stayed 3 nights in Dec 2023
Response from Hotel Management on 8 Jan 2024
Dear Ivan, Thank you for being a guest of the Brooklyn Marriott and for the high survey score. We hope to see you again! Happy New Year,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Management on 16 Feb 2024
Dear Guest, thank you for sharing your survey results. We are sorry to see that we didn't quite meet your expectations. Please feel free to follow up with further information to help us serve you better in the future. Regards,

10/10 Excellent

Jessica, San Francisco

Stayed 1 night in Dec 2023
Response from Hotel Management on 22 Jan 2024
Dear Jessica, thank you for choosing the Brooklyn Marriott during your recent stay. We appreciate the high survey results and hope to welcome you back again soon. Best Regards,

10/10 Excellent

Jakob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 28 Dec 2023
Dear Jakob, Thank you for being a guest of the Brooklyn Marriott and for the high survey score. We appreciate your feedback. Best wishes for a Happy New Year!

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Newer and cleaner than some of the other Marriott hotels in the area.
Stayed 1 night in Dec 2023
Response from Hote Management on 18 Dec 2023
Dear Tatyana, Thank you for being a guest of the Brooklyn Marriott and for positive comments. We hope to see you again soon. Best regards,

10/10 Excellent

John

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Management on 18 Dec 2023
Dear John, Thank you for choosing the Brooklyn Marriott during your visit to NYC. We appreciate the high survey score and hope to be of service again in the future.Wishing you a Happy & Healthy New Year!

10/10 Excellent

Yuridia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and welcoming
Stayed 3 nights in Dec 2023
Response from Hotel Management on 18 Dec 2023
Dear Yuridia, Thank you for being a guest of the Brooklyn Marriott. We greatly appreciate you taking the time to respond to the survey and for your positive comments regarding our staff. We hope you visit with us again soon. Best wishes for a safe & healthy holiday season.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and lobby area.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 12 Dec 2023
Dear Paul, thank you for being a guest of the Brooklyn Marriott. We appreciate the high survey score and glad to know you enjoyed your stay. We hope to see you again soon and wish you a very happy & healthy holiday season.

10/10 Excellent

Maher

Business traveller
Liked: Cleanliness, staff & service, amenities
Windows in my room were letting cold air from outside in. Needed repair. Tempreture control unit was broken. Drain in the tub was clogged.
Stayed 2 nights in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear Maher, thank you for being a guest of the Brooklyn Marriott. We appreciate you taking the time to share your feedback as it will only make us focus harder. These items have been added to our daily inspection to ensure we are meeting the needs of our very important guests. Best wishes for the holidays,

10/10 Excellent

Finna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for my daughter’s sleepover. She and her friends loved the executive suite and of course the pool. I will definitely stay here again.
Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear Finna, thank you for being a guest of the Brooklyn Marriott. We are delighted to hear that your daughter's sleepover was a hit. Thank you for choosing to stay with us and best wishes for the holidays.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating to my family and I.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear Ryan, thank you for choosing the Brooklyn Marriott for your visit. We appreciate you recognizing our staff and will be sharing your comments and high survey score with our entire team. Best wishes for the holiday,

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 22 Nov 2023
Dear Denise, thank you for choosing the Brooklyn Marriott during your stay. We appreciate your high survey scores and glad to see you enjoyed your stay. We hope to be of service again in the future. Regards,