City view

Reviews of Holiday Inn New York City - Times Square, an IHG Hotel

3.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 634 out of 1390 reviews" "
Rating 8 - Good. 420 out of 1390 reviews" "
Rating 6 - Okay. 188 out of 1390 reviews" "
Rating 4 - Poor. 75 out of 1390 reviews" "
Rating 2 - Terrible. 73 out of 1390 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cherly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Always so nice and happy to help. The rooms were clean and the location was amazing. Also loved that we were able to stored our luggage because we had a late fly. Only thing I did not like was the entrance. There was always water running and it felt sometimes a little unsafe because there were people loitering that were not hotel guests. Yet, I would have loved to have a microwave in our room. However, it is nice overall and would recommend.
Stayed 8 nights in Apr 2024

10/10 Excellent

Jatna

Travelled with partner
I loved every single space of the hotel! Was amazing Staying here
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Jatna, we're thrilled you had an amazing stay at Holiday Inn New York City - Times Square and appreciated every corner of our hotel. Thank you for sharing your delightful experience with us, looking forward to having you back!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and efficient. Once you get in your room you can close the windows and blocks the noises of the city out. Small room but normal for NY.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Christina, we're delighted to hear you found the Holiday Inn New York City - Times Square to be clean and efficient. We are pleased our soundproof windows enhanced your comfort, silencing the city's hustle and bustle. We hope to welcome you back soon for another wonderful NY experience!

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
We appreciate your feedback, Alex.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

Magdolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 12 May 2024
Magdolina, thank you for your stellar rating of Holiday Inn New York City - Times Square! We are pleased that your stay met your expectations. It would be a pleasure to welcome you back in the future for another delightful experience. Safe travels!

10/10 Excellent

imran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special thanks to the reception staff . They were kind and helpful . I had left my passport behind . They kept it for me
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Imran, it's wonderful to read that you had a positive experience at Holiday Inn New York City - Times Square. It's great to know our reception team members were able to assist you, particularly with such an important item as your passport. We're always here to support our guests in any way possible. We hope to have the pleasure of welcoming you again soon.

10/10 Excellent

JODI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once you pass the homeless people by entrance, it's a 5 star experience. I went alone with my 21 year old daughter and we never felt unsafe. The city view was amazing. The staff was so sweet. Check in was a breeze. I highly recommend and we are very picky. i
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 May 2024
Jodi, thank you for recommending Holiday Inn New York City - Times Square. We're thrilled to hear that you appreciated the stunning city views and our swift check-in process. It's also great to know how highly you thought of our friendly team members. We value your feedback and look forward to welcoming you and your daughter back on your next trip to the city.

8/10 Good

Regan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lot of people loitering around the property
Stayed 4 nights in Apr 2024
Response from Customer Service on 6 May 2024
Regan, thank you for taking the time to review your recent stay with us. We understand that you encountered some discomfort due to the number of individuals in the vicinity of our property. At Holiday Inn New York City - Times Square, we prioritize creating a relaxed environment for our guests, and have shared your feedback with our security team to ensure guest comfort. We appreciate your candidness and are eager to provide you with a more peaceful stay in the future.

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, amenities
We wondered why no microwave in room. Sharee at the desk explained why that was. They did add one microwave which seems pretty limited, but given most hotels in NYC don't offer them, that was nice! There is a car service available to go to the airport when you leave which was very much appreciated and less expensive than the Cab ride to the hotel! We had an unexpected situation when we left that we needed pick up at the hotel and then a stop to pick up my fiend at Mt. Sinai Hospital and one more unplanned stop at a pharmacy for the trip home! The car service driver was very accommodating for this extra stop needed! The location is GREAT! Very walkable to Times Square, Madison Square Garden, Port Authority, Penn Station... Super easy to get places walking! The staff is wonderful! I had a couple deliveries made to the hotel and it was absolutely safe and convenient! Packages were delivered to the front desk and were secure there until I came down to pick them up. The rooms were very clean and the beds so comfortable! I would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Customer Service on 3 May 2024
Becky, we appreciate your glowing feedback about your stay at Holiday Inn New York City - Times Square. We're pleased to know that Sharee could provide clarity about the microwave accommodations and that you could take advantage of our car service for your trips. Our team members hold guest convenience as their top priority, indeed!It's also fantastic to hear you enjoyed our prime location and felt secure with package receiving. We're delighted that you experienced clean rooms and found our beds immensely cozy.Your willingness to return is the highest compliment we could hope to receive! Thank you, and we can't wait to welcome you back for another enjoyable stay.

10/10 Excellent

Mariam

Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Thank you for the great rating, Mariam!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn New York City - Times Square! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Tobria

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Customer Service on 29 Apr 2024
Tobria, it warms us to know your stay at the Holiday Inn New York City - Times Square met your expectations. We're grateful for your five-star Expedia review and look forward to your next visit.

6/10 Okay

Cristian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Apr 2024
Thank you for the feedback, Cristian.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Miguel

Business traveller
Liked: Amenities
Staff members were friendly and located in the heart of Manhattan
Stayed 4 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Miguel, thank you for taking the time to share your experience. It's wonderful to know that you appreciated the inviting atmosphere our team members at Holiday Inn New York City - Times Square provided, and you enjoyed our central Manhattan location. We hope your travels bring you back to us in the near future.

2/10 Terrible

Mohammad Faridul

Stayed 1 night in Apr 2024
Response from Customer Service on 9 May 2024
Mohammad, it's a shame to see that your experience didn't match your expectations. Please feel free to give us more detail so we may better understand how we could have improved your stay. We hope you'll give us another chance in the future to show you the high standard of hospitality we aim to provide.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room is small. No water or coffee like most hotels.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Linda, thank you for sharing your experience. While our rooms are designed to maximize comfort and mobility, we understand that everyone has different needs and expectations. We apologize for any inconveniences regarding the in-room amenities and we always aim to meet our guest's expectations. At Holiday Inn New York City - Times Square, your satisfaction is our priority, and we hope to welcome you back in the future for an improved experience.

4/10 Poor

alexander

Liked: Cleanliness
Disliked: Staff & service
The only complaint i have is the bed in was old and it sink in many area
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Alexander, we regret to hear about your dissatisfaction with the comfort of your bed. Your remark is important, as we strive to ensure every guest's sleep quality. We appreciate your valuable input and will take it into consideration for future improvements.

2/10 Terrible

Ana

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely unsafe at night left after my 1st night there and moved to another hotel
Stayed 5 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Ana, it's disheartening to learn of your experience. Safety is a top priority, and we deeply regret any feelings of discomfort. Transferring to another location is never the outcome we want. We're dedicated to continuous improvement and appreciate your feedback that will help address and rectify such matters.

4/10 Poor

Shannon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was in a good location although i was not happy with the size of the room for 4 people i also didn’t like how slow the elevators were it was ridiculous how long they took and i also didn’t like that the room temperature wasn’t comfortable overall i was disappointed and i will not be booking a room here again
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Shannon, it's unfortunate to hear that the size of your accommodation and the elevator wait times did not meet your expectations. We're also sorry you found the room temperature to be less than comfortable. We appreciate your feedback, as it offers a chance for us to improve. Please consider giving us another opportunity to exceed your expectations in the future.

2/10 Terrible

Hope

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Drug addicts and homeless people all outside the property at all hours of the night and day. Horrible staff and very rude people. Never staying here again it was a terrible experience and not up to my standards!!
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Hope, it's regrettable to learn about your less than stellar encounter with the surroundings and our team members. While our location gives us the energy and vibrancy that only a city center can offer, we understand that it can also present challenges. Your comments about our team's service are certainly not reflective of the high standard we aim for. We hope that in the future you might consider giving us another opportunity to ensure a more comfortable stay.

10/10 Excellent

Marita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is accessible to public transportation and also is walkable to the city center. The hotel room was spacious, clean, and the staff friendly and accommodating. It was safe and no access to elevators for other than the hotel guests.
Stayed 5 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Marita, it's wonderful to hear that you appreciated the prime location of Holiday Inn New York City - Times Square. We're glad that our expansive and immaculate rooms, along with the friendliness and helpfulness of our team members added to your experience. Safety is of utmost importance to us, and it's reassuring to know we managed to provide you with a secure environment during your stay. We anticipate welcoming you back on your next visit to New York City!

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the fantastic rating, Stephanie!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn New York City - Times Square! We can't wait to see you again soon.

8/10 Good

Sulaiman

Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
We appreciate you sharing this positive rating, Sulaiman!The comfort of our guests is important to us so we can't wait to see you back again at Holiday Inn New York City - Times Square. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities
Goot
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Thanks for the outstanding rating, Alessandro!We're delighted your time at Holiday Inn New York City - Times Square was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Abdullah, NEWARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Thank you for the 5/5 rating, Abdullah!It's excellent you enjoyed your time at Holiday Inn New York City - Times Square so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well located and the staff were great. The breakfast staff were lovely too but the actual breakfast was appalling for the cost. Nothing like the picture on the elevator walls. It needs to be improved! There were no danish pastries and no fruit. Just scrambled eggs, sausages bacon and sautéed potatoes with bread.
Stayed 4 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Christine, it's lovely to hear you appreciated the location and our wonderful team members at Holiday Inn New York City - Times Square. We're sorry to hear the breakfast didn't meet your expectations. Your comments regarding our breakfast offerings have been noted and will be brought up with the food and beverage team for further consideration. We aim to ensure that our guests' experiences align with our high standards of service and quality. Thank you for your feedback, we hope for another opportunity to serve you better in the future.

10/10 Excellent

Rosanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and super easy check in.. this was my first time overnight in nyc with kids and i would definitely stay here agian!!
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Rosanna, we're truly delighted that your first overnight stay in NYC with your children at the Holiday Inn New York City - Times Square was a pleasant experience! It's great to hear your check-in process was effortless and that you'd consider staying with us again. We can't wait for your next visit!

8/10 Good

Nidhi

Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Nidhi, thank you for rating your stay at the Holiday Inn New York City - Times Square. Your rating is highly appreciated and it motivates us to continually enhance our services. Look forward to welcoming you back on your next visit to the city.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all inside the property was nice, staff was also great. It’s located right around Times Square so its not going to be the cleanest or safest outside. Everything else was great though! 10/10 would come back to this location
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Stephanie, thank you for choosing Holiday Inn New York City - Times Square for your stay. We're delighted to hear that our team members provided you with wonderful service and that you enjoyed your time inside our property. Your feedback about the surrounding area is appreciated. We're thrilled that you found everything else to your liking and look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Rakesh

Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the excellent rating, Rakesh!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn New York City - Times Square! We look forward to hosting you again soon.

10/10 Excellent

Waikin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Times Square….very convenient location
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Waikin, thank you for choosing the Holiday Inn New York City - Times Square. It's a delight to hear that you appreciated our prime location near Times Square. Your feedback is invaluable and we can't wait to welcome you back in the future. Safe travels.

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 10 days at The Holiday Inn-Times Square and our stay was amazing. The hotel is very centric to all tourist attractions in Midtown Manhattan such as Times Square, Madison Square Garden, Broadway Theaters, Radio City, Rockefeller Center, Central Park, etc. It’s also just 2 mins walking distance to the Bus/Subway terminal which is very convenient to go uptown or downtown. The rooms were spacious and clean and the view was phenomenal. Felt safe at all times and loved that after 10pm you have to use your key to go inside the hotel as this prevents unauthorized people. Really enjoyed our stay and would definitely stay here again.
Stayed 11 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Adriana, it's fantastic to hear that your time at the Holiday Inn New York City - Times Square was amazing. We're thrilled you found our location to be so ideal for exploring the attractions around Midtown Manhattan and that our efficient security features kept you feeling safe throughout your stay. We're equally pleased to know that you thoroughly enjoyed the vistas from our clean, spacious rooms. Your plan to join us again in the future is highly appreciated. Thank you for sharing your experiences with us and we can't wait to exceed your expectations again on your next visit.

10/10 Excellent

David M

Stayed 5 nights in Mar 2024
Response from Customer Service on 25 Apr 2024
David, thank you for choosing Holiday Inn New York City - Times Square and for taking the time to rate us. We're thrilled to know you enjoyed your stay and we look forward to the pleasure of welcoming you back in the future!

10/10 Excellent

Vivian, West New York

Travelled with family
Liked: Cleanliness
So far so good! Thank you! Vivian
Stayed 1 night in Apr 2024
Response from Customer Service on 4 Apr 2024
Vivian, we're thrilled to hear your stay at Holiday Inn New York City - Times Square is going well! Thank you for choosing our hotel for your stay. Enjoy the rest of your time with us and reach out if there's anything we can do to make your visit even better.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Megan, it's fantastic to see such a high rating for Holiday Inn New York City - Times Square! We're thrilled you had an enjoyable stay. We hope to welcome you back in the near future. Safe travels until then!

6/10 Okay

Nitin, Montclair

Basic. No coffee or water bottle in the room. The coffee supply was not adequate in the room. Downstairs breakfast area charged me $5!for a cup of coffee.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Nitin, it's important to us that guests feel well-equipped during their stay, so we're sorry to hear about the concerns surrounding the in-room amenities. Regarding the breakfast area, we strive to offer competitive pricing and value to our guests. Your feedback gives us the opportunity to continue improving guest experiences. We hope to better serve you in the future.

10/10 Excellent

Esha

Travelled with family
Liked: Cleanliness
Great location
Stayed 5 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Esha, it's delightful to hear you appreciated the prime location of Holiday Inn New York City - Times Square. Being at the heart of the city definitely has its advantages and we are thrilled you enjoyed them. Thank you for choosing us and sharing your positive feedback. We hope to welcome you back soon!

10/10 Excellent

Tyler

Stayed 4 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
Thank you for the wonderful rating, Tyler!It's fantastic you enjoyed your time at Holiday Inn New York City - Times Square so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minute walk to time squere, metro nearby, nice clean hotel with friendly stuff. There are only 2 lifts for the wgole hotel which can get a bit busy
Stayed 7 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Barbara, it's great to hear you found the location of Holiday Inn New York City - Times Square convenient with easy access to Times Square and the metro. We're glad to know you found our hotel neat and the team members welcoming. As for the elevator situation, we understand your concern, and will be taking your feedback into account as we are constantly looking for areas to improve in order to ensure a comfortable stay for our guests. Thank you for sharing your experience. We hope to have the pleasure of welcoming you back.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
All staff was friendly, my flight was in the evening when I asked if I can check out late they agreed, which was very good, breakfast was perfect
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Linda, thank you for choosing the Holiday Inn New York City - Times Square. We love to hear that our team members were warm and accommodating and were able to arrange a late checkout for you. We're also glad that you enjoyed the perfect breakfast. We hope to have the privilege of serving you again in the future.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a very nice stay . Our room was on the 34th floor and we had an amazing view of the NY skyline.The one and only thing that bothered me a little was the presence of many homeless people at the entrance of the hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Antonio, it's great to know you enjoyed your stay at the Holiday Inn New York City - Times Square and you relished the stunning city skyline view. We appreciate you highlighting the unique aspect of your room location. Regarding the concern you expressed, please know that we take all guest feedback very seriously and strive to make everyone's stay comfortable and safe. We are committed to continuously improving the experience around the hotel surroundings while conforming to the local regulations. We're looking forward to welcoming you back on your future visits to the city.

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great thank you!
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Rafael, it's delightful to hear about your enjoyable experience at Holiday Inn New York City - Times Square. We're grateful for your feedback and hope to see you again for another wonderful stay.

8/10 Good

Nhung

Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Nhung, thank you for taking the time to rate your stay at Holiday Inn New York City - Times Square. We're pleased to see you had a good experience, and we hope to welcome you back soon for an even more delightful stay.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Melvin, it's a joy to hear that your stay at the Holiday Inn New York City - Times Square was thoroughly enjoyable. We take pride in serving our guests and always aim to exceed expectations. We're beyond delighted to have achieved that during your stay. Don't hesitate to visit again when in Times Square – we would be more than happy to host you.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our visit. The daily breakfast buffet was delicious and the staff was very attentive to make sure there was plenty of hot food available. They even let me take a take out box up to my teenager son who was always sleeping past breakfast hours! The room was clean, beds comfortable, and bathroom updated. This hotel is very quiet for being in NYC. The entire staff was kind and helpful. They also helped me arrange for a car service pickup to take us to the airport at 4 am as needed. I would definitely stay here again! Thank you for a wonderful stay!
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Jennifer, it's fantastic to hear about your positive experience at Holiday Inn New York City - Times Square. We're thrilled you enjoyed our hearty breakfast and found our colleagues attentive and considerate. Happy to hear our modern accommodations and tranquility amidst the bustling city met your liking. We're also pleased that our team could assist in arranging your transportation. We look forward to welcoming you back for another impactful stay. Thank you once again for your kind words!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to Moynihan train hall, and Madison Square Garden
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
David, it's glad to hear that you appreciated the convenient location of Holiday Inn New York City - Times Square. Being near Moynihan train hall and Madison Square Garden indeed simplifies travel and entertainment for our guests. We're sincerely looking forward to welcoming you back for another visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for the 5 out of 5 rating, Dawn!We're thrilled to see how much you enjoyed staying at Holiday Inn New York City - Times Square. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Yasmine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great spot, close to most places or easy to get to train for other areas of the city
Stayed 4 nights in Jan 2024
Response from Customer Service on 15 Mar 2024
Yasmine, it's fantastic to hear that the strategic location of Holiday Inn New York City - Times Square enhanced your stay, providing convenient access to multiple city hotspots. We sincerely appreciate your feedback and hope to be your hotel of choice for any future visits to the bustling Big Apple!

10/10 Excellent

MARIO HENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 15 Mar 2024
Mario, it's fantastic to hear that your experience at Holiday Inn New York City - Times Square was positive. We are grateful for your rating and we hope to welcome you back soon.

8/10 Good

Mireille

Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Thanks for the 4/5 rating, Mireille!We're happy you had such a lovely stay at Holiday Inn New York City - Times Square! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Dhara

Liked: Cleanliness, staff & service, property conditions & facilities
E excellent Manhattan Hotel to stay Everything is near by and easy to get transportation
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Dhara, it's delightful to hear you enjoyed your stay at the Holiday Inn New York City - Times Square. We're pleased to know our prime Manhattan location contributed to the ease of your travels. We appreciate your kind words and look forward to your next visit.