In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Holiday Inn Brooklyn Downtown, an IHG Hotel

3.5 out of 5
Holiday Inn Brooklyn Downtown, an IHG Hotel
300 Schermerhorn Road, Brooklyn, NY

Reviews

7.2

Good

Rating 10 - Excellent. 369 out of 1105 reviews" "
Rating 8 - Good. 271 out of 1105 reviews" "
Rating 6 - Okay. 186 out of 1105 reviews" "
Rating 4 - Poor. 133 out of 1105 reviews" "
Rating 2 - Terrible. 146 out of 1105 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

AALIYAH

Travelled with group
Liked: Cleanliness, staff & service, amenities
I loved the hot tub,.sauna amd steam room.
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff clean facilities
Stayed 1 night in Apr 2024

4/10 Poor

Dimitri

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and bad service
Stayed 3 nights in Apr 2024

6/10 Okay

Chastity

Disliked: Staff & service
The longe area on the first floor is beautiful and nicely done and clean. The hotel was very busy for a weekday and the two desk clerks were extremely slow. The elevator wait was horrible. The pool area was decent however the pool hours are not reasonable 7am-12am or 7:30pm-9:30pm. There were not enough towels at the pool area so i was told i could only receive a towel once i finished. I have never heard of anything like that at any place I have stayed at especially traveling with kids sometimes they want to wipe their face in between getting in/out of pool. The rooms are small as well as the bathroom and not soundproof. I could hear the people banging next door, babies crying, and anytime anyone closed their room door you can hear the slam. The hotel is not bad overall but needs some adjustments.
Stayed 1 night in Apr 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location, clean and affordable
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dennis

Travelled with group
Liked: Amenities
Everything was in walking distance
Stayed 1 night in Apr 2024

8/10 Good

Burcu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really good. And I'll definitely consider to stay there next time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Emilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia, Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Marc

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Shamika

Liked: Cleanliness
Overall good stay... parking and convenient food spots. Facility had old worn furniture and I couldn't adjust shower head.
Stayed 2 nights in Mar 2024

10/10 Excellent

virna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanness
Stayed 1 night in Apr 2024

10/10 Excellent

Julisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So I booked the stay with Expedia and was charged 409$ for check in- stayed two nights for 637$that's insane pricing
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel after it was recommended by a friend when I was looking for a Brooklyn Hotel to go to an event. Can I say in the beginning I expected the worse but I was so impressed by everything I saw and experienced that I will stay at this hotel again given the opportunity.
Stayed 1 night in Apr 2024

6/10 Okay

Paula

The elevator is extremely slow but overall the area where the hotel is, is very centralized and nice. Lots going on around it!
Stayed 1 night in Mar 2024

6/10 Okay

Lissy

Stayed 1 night in Apr 2024

8/10 Good

Aissata

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Kim, Woodinville

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Mar 2024

2/10 Terrible

wendy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yollande

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very great
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

8/10 Good

Angela

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The light fixtures weren’t working properly
Stayed 1 night in Mar 2024
Response from Ricardo on 26 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to everything
Stayed 2 nights in Mar 2024
Response from Ricardo on 26 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

abdula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
В красивом стиле оформлен лобби. Есть бассейн и джаккузи. В номерах чисто, уютно.
Stayed 1 night in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and very professional
Stayed 2 nights in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Accomadation ok restaurant over priced
Stayed 7 nights in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Tomoko

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was old and smell funny. The light by the TV wasn’t working. Heater/AC made loud noise.
Stayed 1 night in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Pakhi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found blood on the wall next to my bed, and a brown substance (which may have been fecal matter) on several walls of the room. The furniture was extremely worn and damaged. The 12th floor hallways have dirt and other matter on the carpets, which have an unpleasant odor. The walls have markings throughout and mold at the top of the elevators. I paid over $500 for 2 nights at this hotel. The front desk manager - Ricardo - was uncaring and entirely unbothered about the issues with the room. His customer service was awful. They did move me to a different room, which was only slightly less worn and gave me a paltry refund of $50. The hot tub water was COLD, and I was told it is frequently out of service. The pool is absolutely DISGUSTING. It looks like it has not been cleaned properly in months. The water is not clear - you can’t see through to the bottom. There’s so much chlorine in the water that there is a white film on top of the water surface. My son’s eyes were red and burning for hours after leaving. The lifeguard on duty - is not a lifeguard. He never once sat by the pool, and instead walked back and forth around the hot tub and sauna area. He even left the room and went to the elevators. He sat with his back turned for most of the time. When asked simple questions about towels (of which there were none) and when the hot tub would be working, he was incredibly rude and unprofessional.
Stayed 2 nights in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

shataya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Feb 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Mykara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Khayyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like the square footage of the room. It was too small.
Stayed 1 night in Feb 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was much smaller than indicated online. Smell of pot in the hallways.
Stayed 11 nights in Feb 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Quaniah

Stayed 2 nights in Mar 2024

6/10 Okay

Zeeshan Adil

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The property needs some update. Dina.. the manager at the reception is a great asset !
Stayed 1 night in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Audrey

Stayed 1 night in Mar 2024

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, property conditions & facilities
I like that the atmosphere was welcoming and the lobby area was relaxing if you was waiting for family or friends. Room was clean and spotless. Dis like how im still wwiting on my property money deposit, came out Sunday and its Friday.. But all in all great place to go .
Stayed 2 nights in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

PATRICE

Travelled with family
Liked: Staff & service
Disliked: Amenities
Came in to clean the room at 18h... why bother at this point.
Stayed 4 nights in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again
Stayed 1 night in Mar 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Curtis, White Plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional
Stayed 1 night in Feb 2024
Response from Ricardo on 23 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn BROOKLYN DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.