In-room safe, desk, laptop workspace, blackout curtains

Reviews of Hampton Inn Manhattan-35th St/Empire State Bldg

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 1004 reviews" "
Rating 8 - Good. 330 out of 1004 reviews" "
Rating 6 - Okay. 93 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 40 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Stayed 2 nights in Apr 2024

10/10 Excellent

KASHRI CHITREKHA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t believe the low reviews, it was a great location, quiet. Staff was super friendly, the hot breakfast was great.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Thank you for sharing your perspective, Kashri! It's wonderful to know you had a positive experience with our location, service, and breakfast offerings. We look forward to your next visit and the opportunity to impress you once more!

10/10 Excellent

Leidy

Liked: Staff & service
Convenient
Stayed 3 nights in Jan 2024
Response from HotelMgmt on 25 Apr 2024
Leidy, it’s wonderful to know that our hotel’s convenience stood out during your stay. Thank you for the positive feedback, and we hope to see you again soon for another seamless experience!

10/10 Excellent

Min han

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be better if cost of staying is lower.
Stayed 3 nights in Apr 2024
Response from Hotelmgmt on 20 Apr 2024
Min han, thank you for your high rating of Hampton Inn Manhattan - 35th St/Empire State Bldg. We are glad you had an enjoyable stay and appreciated your feedback. We hope to have the opportunity to welcome you back the next time you are visiting New York!

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely all good experience.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 17 Apr 2024
It's fantastic to hear that you had an all-around positive experience, Vishal! Your kind words about your stay mean a lot to us. Please come back soon to the Hampton Inn Manhattan-35th St/Empire State Bldg!

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
What made our stay even better was the location and proximity to everything! The train station is literally steps away… making it for smooth stay
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Ruby, it's wonderful to hear our location served as the ideal base for your NYC adventures! We appreciate your positive feedback and your decision to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 9 Apr 2024
Thank you, Greg, for your positive feedback about your stay at the Hampton Inn Manhattan-35th St/Empire State Bldg. We're thrilled you enjoyed your time with us and eagerly await your return for more great experiences!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and functional
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 6 Apr 2024
John, we're so glad that you appreciated the cleanliness and convenience of our property! It will be our pleasure to host you again at the Hampton Inn Manhattan-35th St/Empire State Bldg. Please hurry back soon!

6/10 Okay

MIchelle

Business traveller
Liked: Staff & service
The check in process was great but I was given the wrong room. I had reserved a king and was given a room with doubles. The hotel is older and aging the elevators look corporate and not very hotel like Front door to room had chips, bed spreads look like they are aging, bathroom floor a bit yucky. It was a fast stay but definitely below average in many aspects.
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 30 Mar 2024
Michelle, we appreciate your feedback on the check-in process and room mix-up. We are working on enhancing our facilities and updating our rooms to better meet your expectations. Your insights are invaluable in this process. We hope to welcome you back for a stay that truly reflects our commitment to excellence.

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were just unbelievable!! So nice and accommodating.
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 22 Mar 2024
Kaitlyn, we are thrilled to hear our front desk team made such a positive impression! We strive to provide welcoming, accommodating service. We are looking forward to your next visit for another exceptional experience.

8/10 Good

Shira

Business traveller
Liked: Staff & service
Breakfast is really unacceptable. No place to sit, disposable cutlery & crockery and not enough variety. Food ran out during breakfast session. the fitness room is lacking equipment. The staff and service, however, were great!
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 12 Mar 2024
It is disappointing to learn that your stay wasn't as exceptional as it could have been, Shira. Please accept our apologies for the issues you experienced at breakfast and in the fitness room. We will be addressing your comments with our team to improve our offerings and see how we can better accommodate our guests during peak hours. We're grateful for your kind remarks about our team and hope to make more positive impression the next time you join us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying in this area because of the proximity to Times Square and the major subway lines. Some of the area around the hotel is not so great, but it is like that throughout Manhattan. Some nice restaurants and bars very close and like I said, the subway is RIGHT THERE. Only drawback is the drawback of a lot of NYC hotels - not a great elevator system.
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 12 Mar 2024
Matthew, it's great to hear our location suits your needs well, providing easy access to Times Square, subway lines, and local dining. We appreciate your understanding regarding the elevators and are always working with our team to see how we can mitigate wait times. Thank you for your feedback, and we hope to greet you again soon!

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and accommodating
Stayed 1 night in Feb 2024
Response from HotelMgmt on 8 Mar 2024
Erika, we are thrilled to hear our team made your stay pleasant! We look forward to welcoming you back for another memorable visit. Thank you for choosing us!

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 4 Mar 2024
It was a pleasure to have you as our guest, Dianna, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

6/10 Okay

Neil

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Older hotel with tiny outdated rooms. Breakfast staff are horribly unhelpful and super rude! I asked for a gluten free option and was told to have a grapefruit (which they did not have). Although breakfast is served until10:00 they stop putting things out at 9:30. If you ask for more cutlery or jam they stare at you and walk away. Very noisy doors that slam all hours of the night. Great safe neighborhood,easy walk to Time Square and Broadway!
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 1 Mar 2024
Neil, it is great to hear that our location in a safe neighborhood near Times Square and Broadway was a highlight for you! We sincerely apologize for the issues at breakfast and with room noise. Your feedback is invaluable for our improvement, and we hope to offer a better experience on your next visit.

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, amenities
Nothing to Bragg about
Stayed 6 nights in Feb 2024
Response from HotelMgmt on 1 Mar 2024
Christina, thank you for your feedback. We are sorry to hear your stay did not meet your expectations. We value your feedback and are committed to improvement. We hope to have the chance to impress you in the future.

10/10 Excellent

Jeceita, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HotelMgmt on 1 Mar 2024
Many thanks for your five-star feedback. It's a pleasure to know we met all your expectations for a perfect stay, and we're keenly awaiting your next arrival.

10/10 Excellent

Rossana

Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 20 Mar 2024
It was a pleasure to have you as our guest, Rossana, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 1 Mar 2024
Joseph, thank you for your high recommendation of Hampton Inn Manhattan - 35th St/Empire State Bldg. We are glad you had an excellent stay and enjoyed breakfast. The pleasure would be ours to welcome you back!

10/10 Excellent

Jennifer, Villa Rica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with our two girls ages 7 and 13. Right in Herald Square. A two minute walk to Macy’s and all the shopping around there. Plenty of restaurants within walking distance that were family friendly. About a 10-15 minute walk to Times Square. Subway right outside door and easy to use. Comfortable beds, nice breakfast, water, tea, hot chocolate, coffee available all day with stay. Will stay again upon return to the city.
Stayed 5 nights in Feb 2024
Response from HotelMgmt on 27 Feb 2024
Jennifer, it's fantastic to know your family's stay with us was everything you hoped for, from our prime location to our comfortable rooms and convenient amenities! It was our honor to serve you at the Hampton Inn Manhattan-35th St/Empire State Bldg, and we look forward to your return for more memorable NYC visits.

10/10 Excellent

Lovett

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from HotelMgmt on 27 Feb 2024
Lovett, thank you for your kind words about our location! It's a joy providing our guests with easy access to the best of the city. We look forward to welcoming you back for another fantastic stay at the Hampton Inn Manhattan-35th St/Empire State Bldg!

8/10 Good

Willie Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, location was great...
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 22 Feb 2024
Willie, we're glad you found our location to be so convenient! Your positive review is greatly appreciated, and we hope it won’t be long before we have the pleasure of welcoming you back.

10/10 Excellent

John, Skillman

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from HotelMgmt on 22 Feb 2024
John, we’re happy that you enjoyed our prime location right in the heart of Manhattan! It was a pleasure hosting your visit, and we hope you’ll think of us again for your future trips. Until then, safe travels!

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Very small room even for NYC
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 21 Feb 2024
Thank you for sharing your review, Debra! We're happy to hear that our location was to your liking, but we apologize for any disappointment caused by the room size. We aim to ensure every guest has a comfortable stay, and your feedback is valuable to us. We look forward to hosting you again and finding a room that suits your needs more closely.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean room, good breakfast array, small fitness room.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 22 Feb 2024
Brenda, thank you for staying with us at the Hampton Inn Manhattan-35th St/Empire State Bldg! We are delighted that you enjoyed our clean, quiet accommodations, wide array of breakfast choices, and on-site fitness center. We’re grateful for your five-star review, and we look forward to seeing you again soon!

10/10 Excellent

Marcelo, Buenos Aires

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the subway . The employees are very courteous and willing to help. The breakfast is very complete. Two points to improve: there is a long wait for the elevators at some times of the day and the soundproofing of the room is not good all night long, you can hear the knocking of the doors closing and people talking in the hallway.
Stayed 8 nights in Feb 2024
Response from HotelMgmt on 16 Feb 2024
Marcelo, thank you for your perfect rating of Hampton Inn Manhattan - 35th St/Empire State Bldg. We are delighted you enjoyed your stay and were pleased with our convenient location near public transportation. Your kind words about our team are very much appreciated. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything! We walked everywhere. The staff was so nice and helpful
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Kimberly, thank you for sharing your experience! We're delighted you enjoyed our central location and found our staff accommodating. We can't wait to welcome you back for another wonderful stay at the Hampton Inn Manhattan-35th St/Empire State Bldg!

10/10 Excellent

Sullybeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente personal!! Luis estuvo muy pendiente, muy detallista estamos muy agradecidos con él. Marcela siempre tenía nuestra habitación inmaculada
Stayed 5 nights in Feb 2024
Response from HotelMgmt on 13 Feb 2024
Sullybeth, thank you for recognizing Luis and Marcela for their outstanding service! We're delighted that they ensured your comfort and satisfaction throughout your visit. Your gratitude means a lot to us, and we'll make sure to commend them for their efforts. We hope to see you again soon at the Hampton Inn Manhattan-35th St/Empire State Bldg!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from HotelMgmt on 8 Feb 2024
Earning five stars from a cherished guest is the ultimate achievement for us! Thank you, and we can't wait to have you with us again soon. Sarah!

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out
Stayed 4 nights in Dec 2023
Response from HotelMgmt on 6 Feb 2024
Rosa, thank you for your perfect rating of Hampton Inn Manhattan - 35th St/Empire State Bldg. We are glad you had an outstanding stay and found our location easy and convenient. We hope to see you again the next time you are visiting New York!

10/10 Excellent

Sussette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotelmgmt on 3 Feb 2024
Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, Sussette, and we look forward to welcoming you back in the near future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect location if you want to visit the sites in Manhattan, especially if you want to be near the theater district.
Stayed 3 nights in Jan 2024
Response from HotelMgmt on 2 Feb 2024
David, thank you for your perfect rating of Hampton Inn Manhattan - 35th St/Empire State Bldg. We are delighted you had an excellent stay and were pleased with our accommodations. It is wonderful to hear that our ideal location met your needs. The pleasure would be ours to welcome you back!

6/10 Okay

Norma, Bonnybridge

Travelled with family
Great location, very busy at breakfast and it seems that the tiny dining area is not equipped for the volume of guests. Room was fine - a bit on the small side with a lovely view of a brick wall but all in all our stay was ok.
Stayed 3 nights in Jan 2024
Response from HotelMgmt on 2 Feb 2024
Norma, we are glad you enjoyed our location. We will look into addressing the breakfast area's capacity to better accommodate our guests. We appreciate your feedback on the room size and view. We are looking forward to your next stay for a more enjoyable experience.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HotelMgmt on 2 Feb 2024
Thank you for your top score! We look forward to your next stay with us, Robert!

8/10 Good

Mariko

Stayed 1 night in Jan 2024
Response from Hotelmgmt on 30 Jan 2024
It was a pleasure to serve as your home-away-from-home, Mariko, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

8/10 Good

hannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not very good at all and the elevator is the slowest in the city
Stayed 1 night in Dec 2023
Response from HotelMgmt on 26 Jan 2024
Thank you for taking the time to review your stay, Hannah. We're sorry to hear that the breakfast and the elevator speed did not meet your expectations. We strive to provide a high-quality dining experience for all our guests, so your feedback regarding the breakfast is particularly important to us. Also, we understand how crucial timely and efficient transportation within the hotel is, and we'll address the elevators. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience overall!

8/10 Good

Keona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 22 Jan 2024
Keona, we appreciate your positive rating and hope to see you again soon for another great stay!

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 20 Jan 2024
Jamie, thank you for staying with us at Hampton Inn Manhattan - 35th St/Empire State Bldg. We are glad you had an excellent stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

8/10 Good

Mandy

Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 17 Jan 2024
Mandy, we are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wet clean room and bathroom. Exceptionally friendly staff. Parking was a bit inconvenient (no valet, garage about 200 feet away and staff there were very prompt and friendly as well) area outside of hotel was clean but neighboring properties had something nasty going on (hosing out a restaurant? Maybe fooding?) one of the hotel elevators broke for a few hours right during breakfast which was very inconvenient. They should have extended breakfast hours.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 20 Jan 2024
Jennifer, thank you for sharing your experience. We are pleased to hear about your satisfaction with our clean rooms and friendly team. We apologize for the inconvenience with parking and the elevator issue. Your suggestion about extending breakfast hours is duly noted. We hope to welcome you back for a smoother stay in the future.

8/10 Good

Nikita

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Hotelmgmt on 16 Jan 2024
What a treat to find your near-perfect score, thank you! We hope to see you back soon, Nikita.

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service
Average stay
Front desk was pleasant. Bed was comfy but our room was on the second floor facing the entrance and couldn't get proper sleep. People outside were loud (this hotel is right next to a very popular restaurant that usually has a line) and construction work nearby happening all hours of the night. Covers were thin so ask for extra blankets or bring layers during winter. We cranked up the heater and that was also loud and room got too stuffy. Shower head was also broken and due to the room being an accesible type, water just sprayed everywhere! Thankfully front desk sent an engineer who replaces the showerhead in 20 minutes. Breakfast was fine!
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 17 Jan 2024
Rebekah, while we're glad you had a pleasant stay overall, we're sorry to hear about the opportunities we missed to win you over completely. Please accept our sincere apologies for the noise concerns that impacted your rest and for the issues with your room temperature and shower head. We will be addressing these details with our team to ensure a more comfortable and relaxing experience for our future guests. We hope to welcome you back soon and provide a more impressive stay.

4/10 Poor

Yaritza

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The breakfast was good, but it’s the second time I stayed here and one of the elevator is broken. It was horrible. Marcela was our cleaning lady and we asked more than three times for more towels. She didn’t sweep the floor.
Stayed 6 nights in Dec 2023
Response from Hotelmgmt on 12 Jan 2024
Yaritza, Thank you for your review. We are glad you enjoyed the breakfast but apologize for the elevator issue and the service lapses you experienced. Your feedback is important for our improvement. We are addressing these concerns to ensure a better experience. We hope to welcome you back for a stay that meets your expectations.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
We're proud to have earned your top score, Jose. Please come back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

6/10 Okay

Katie

Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 8 Jan 2024
Thank you for visiting and rating your stay, Katie. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable hotel
Hotel is an excellent location. Close to the subway, Macys, Empire State Bldg. 15 minute walk to Times Square. Lots of food options in the area. Breakfast is typical Hampton, not great but you can find something. Rooms have individual climate control which was appreciated. Rooms have everything you need and are comfortable. Like many NY hotels, the elevator is slow. We were glad to be on the 3rd floor so we could use the stairs. Front desk staff are very helpful and friendly. We would definitely stay again.
Stayed 5 nights in Dec 2023
Response from HotelMgmt on 3 Jan 2024
Thank you for allowing us to welcome you to the Hampton Inn Manhattan-35th St/Empire State Bldg! We're delighted that our central location, comfortable accommodations, and friendly service made your stay a pleasant experience. We do apologize for the delays with our elevators and appreciate your understanding. We look forward to welcoming you back during your future visits to New York!

8/10 Good

Soyinka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotelmgmt on 31 Jan 2024
We’re happy you enjoyed your stay, Soyinka! We hope you choose to stay with us again soon.

6/10 Okay

Semina

Travelled with family
Liked: Staff & service
The elevator was so slow!!!
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on 3 Jan 2024
We're sorry to hear about your experience with the elevator, Semina. Providing ease and comfort for our guests is always our goal, and we can assure you that our team will be reviewing your comments further. Please allow us another chance to change your impression.

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on 26 Dec 2023
Your star rating is greatly appreciated, Nathaniel, and it will be our pleasure to welcome you back!