Balcony view

Reviews of Global Luxury Suites at The Arches

2.5 out of 5
Global Luxury Suites at The Arches
222 East 135th Street, Bronx, NY

Reviews

7.2

Good

Rating 10 - Excellent. 117 out of 272 reviews" "
Rating 8 - Good. 49 out of 272 reviews" "
Rating 6 - Okay. 26 out of 272 reviews" "
Rating 4 - Poor. 27 out of 272 reviews" "
Rating 2 - Terrible. 53 out of 272 reviews" "

8.0/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Tomas

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Catarina

Liked: Cleanliness, amenities, property conditions & facilities
What I didn’t like was that I got the room with the porch. Those face a storage facility with floodlights, and there are no curtains, only screens that don’t block light. My sleep was terrible, looked like daylight the entire time. Other than that the place is great! But go for a regular room, avoid facing west
Stayed 2 nights in May 2024
Response from The GLS Customer Care Team on 13 May 2024
Dear Catarina, we apologize for the inconvenience caused by the lack of curtains in your room with the porch. We're glad to hear that you otherwise enjoyed your stay, and we appreciate your recommendation regarding room selection. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terrible

Derek

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Do not stay here. No staff on site, you call an 800 number when you need assistance… then wait on hold… it would have been ok if i didn’t have to call them every time i used the passcode on my door… it never worked twice in a row… I got two rooms and the door codes didn’t work for either, multiple times. Very upset… awful communication.
Stayed 1 night in May 2024
Response from The GLS Customer Care Team on 13 May 2024
We're deeply sorry to hear about your experience, Derek. This is certainly not the level of service we aim to provide, and we apologize for the inconvenience and frustration you encountered during your stay. Your feedback is important to us, and we will investigate the issues you've raised to ensure they are addressed promptly.

6/10 Okay

Yury

Travelled with family and small children
Liked: Cleanliness
The suite itself was good and the gym facility. The area is very unsafe I parked my car on the street due to being charged a fee every time I entered and left the property garage which they did not specify. My car got broken into, smashed my back window. Never again.
Stayed 3 nights in May 2024
Response from The GLS Customer Care Team on 10 May 2024
We appreciate your feedback, Yury. We're glad to hear that you found the suite and gym facility good however, we're deeply sorry to hear about the unfortunate incident with your car. Your safety and security are of utmost importance to us, and we apologize for any inconvenience caused by the lack of clarity regarding parking fees. We'll address this issue internally to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

James

Travelled with group
Liked: Cleanliness, property conditions & facilities
This was a good location for my needs. The beds were uncomfortable.
Stayed 3 nights in May 2024
Response from The GLS Customer Care Team on 6 May 2024
Thank you for your feedback, James. We're pleased to hear that our location suited your needs. However, we apologize for any discomfort you experienced with the beds. Your comments are valuable, and we'll address this issue to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back and provide a more satisfying experience.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Top Quality, Second to none
Stayed 1 night in Apr 2024
Response from The GLS Customer Care Team on 25 Apr 2024
Thank you, Ryan, for your outstanding review! We're delighted to hear that your experience with us was top-notch. Providing exceptional service and accommodations is our priority, and we're thrilled to know that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience!

4/10 Poor

kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I like the balcony.The place was clean.The room was very small.Property was nothing like the pictures on website!! Not a kitchenette small microwave sink and small refrigerator.I had to call for my code.Email didn't have access code.Buildung smells of weed.
Stayed 1 night in Apr 2024
Response from The GLS Customer Care Team on 30 Apr 2024
We appreciate your feedback, Kimberly. We're glad you enjoyed the balcony and cleanliness. We apologize for any discrepancies between our property and its online representation, we do inform guests that our property images are representative. We'll work on addressing the issue you had with the access codes to improve future experiences. We hope for the chance to prove ourselves again and offer you an improved stay with us. Until then, safe travels!

8/10 Good

Luis

Stayed 1 night in Apr 2024
Response from The GLS Customer Care Team on 6 May 2024
Thank you, Luis, for your review! We're glad you had a positive experience overall. If there's anything specific you think we could improve to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The GLS Customer Care Team on 12 Apr 2024
Thank you, Jennifer, for your 5-star rating! We're pleased to see that you enjoyed your stay with us. If you have any feedback or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in
Stayed 1 night in Apr 2024
Response from The GLS Customer Care Team on 8 Apr 2024
Thank you for your feedback, Jennifer! We're glad to hear that you found the check-in process easy. If there's anything else we can do to improve your experience or if you have any further comments, please don't hesitate to let us know. We hope you enjoyed your stay and look forward to welcoming you back in the future!

10/10 Excellent

Josephine

Liked: Cleanliness, amenities, property conditions & facilities
My stay was great. I would definitely recommend this place 10/10
Stayed 3 nights in Apr 2024
Response from The GLS Customer Care Team on 8 Apr 2024
Dear Josephine, thank you for your positive feedback! We're pleased to hear that you had a great stay with us. Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.

10/10 Excellent

Zymere

Liked: Cleanliness, property conditions & facilities
Room was nice
Stayed 4 nights in Mar 2024
Response from The GLS Customer Care Team on 5 Apr 2024
We appreciate your feedback, Zymere! We're delighted to hear that you found the room nice during your stay. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We hope to host you again in the future for another pleasant stay!

8/10 Good

Omo

Liked: Cleanliness
The hallway carpet have to be change.
Stayed 4 nights in Mar 2024
Response from The GLS Customer Care Team on 29 Mar 2024
Dear Omo, we appreciate your suggestion regarding the hallway carpet and will certainly take it into consideration for future improvements. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay soon!

4/10 Poor

Regina

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The GLS Customer Care Team on 29 Mar 2024
We're sorry to hear about your experience, Regina. If there are any specific issues you encountered during your stay that we can address or improve upon, please let us know. Your feedback is important to us, and we hope to have the opportunity to better meet your expectations in the future. If you have any further concerns, please don't hesitate to reach out to us directly.

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good.
Stayed 5 nights in Mar 2024
Response from The GLS Customer Care Team on 18 Mar 2024
We appreciate your feedback, Paul! We're glad to hear that you had a good experience overall. If there's anything we can do to make your next stay even better, please feel free to let us know. Thank you for choosing Global Luxury Suites and we hope to welcome you back again soon.

8/10 Good

Stephanie

Liked: Property conditions & facilities
My second time staying here and had a better experience this time around... i would stay there again!!
Stayed 1 night in Mar 2024
Response from The GLS Customer Care Team on 18 Mar 2024
Thank you for choosing to stay with us again, Stephanie! We're glad to hear that your second experience was better and that you would consider staying with us again. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Amber

Travelled with group
Liked: Amenities, property conditions & facilities
Everything with the hotel was perfect except for the elevator, the hotel is pet friendly, and the pets have obviously turned the elevator into their personal bathroom and it smells and wet of dog pee so someone should definitely take care of that, I’d stay again but that elevator needs a deep clean.
Stayed 2 nights in Mar 2024
Response from The GLS Customer Care Team on 18 Mar 2024
Dear Amber, thank you for sharing your experience. We're delighted to hear that you had an overall pleasant stay. We apologize for the inconvenience caused by the elevator cleanliness issue. We'll ensure that our team addresses this promptly to maintain a high standard of cleanliness throughout the hotel. We appreciate your feedback and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dont know why people are leaving bad reviews, this place was awesome in every way. Will book again in the near future.
Stayed 3 nights in Mar 2024
Response from The GLS Customer Care Team on 8 Mar 2024
We greatly appreciate your positive feedback Miguel! It's wonderful to hear that you had an awesome experience during your stay with us. We strive to provide the best possible accommodations and service to all our guests. Thank you for choosing our property, and we look forward to welcoming you back in the near future for another enjoyable stay!

6/10 Okay

Noelle

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This was a decent place, some issues with faulty smoke alarms that interrupted one night, but ultimately decent
Stayed 2 nights in Mar 2024
Response from The GLS Customer Care Team on 8 Mar 2024
Dear Noelle, we apologize for the inconvenience caused by the faulty smoke alarms during your stay. Your feedback helps us improve our services, and we'll address the issue promptly to ensure a better experience for our guests in the future. Despite this issue, we're glad to hear that your overall experience was decent. Thank you for staying with us, and we hope to have the opportunity to host you again in the future.

8/10 Good

Rene

Liked: Cleanliness, property conditions & facilities
Great 👍 place.
Stayed 2 nights in Mar 2024
Response from The GLS Customer Care Team on 4 Mar 2024
Dear Rene, thank you for sharing you thoughts with us! It's great to hear that you enjoyed your stay. If there's anything specific you loved about your experience or any areas where we can improve, please feel free to share. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Rashiiya

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The GLS Customer Care Team on 4 Mar 2024
Thank you for your review, Rashiiya! We appreciate your feedback. If there were any specific aspects of your stay that stood out to you, or if there are areas where we could improve to make your experience even better next time, please let us know. We hope to welcome you back again soon!

2/10 Terrible

Dyquiom

Stayed 1 night in Feb 2024
Response from The GLS Customer Care Team on 4 Mar 2024
Dear Dyquiom, we're sorry to hear about your experience. Your feedback is valuable to us. If there were any specific issues that you encountered during your stay that we could address or improve upon, please let us know so we can ensure a better experience in the future.

6/10 Okay

Soma

Travelled with family and small children
nice
Stayed 4 nights in Feb 2024
Response from The GLS Customer Care Team on 1 Mar 2024
Thank you for taking the time to share your feedback Soma! We genuinely appreciate your review. However, we've noticed that your stay didn't meet your expectations entirely. We strive to enhance our services continually, and your input helps us immensely in this process. Rest assured, we are committed to making necessary improvements to ensure a more satisfying experience during your future visits.

10/10 Excellent

Iro

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from The GLS Customer Care Team on 26 Feb 2024
Thank you for sharing your positive experience Iro! We're delighted to hear that you had a great stay. If you have any specific highlights or aspects of your experience that you'd like to share, feel free to let us know. Your feedback helps us continue to provide excellent service to all our guests.

10/10 Excellent

Joaquin

Stayed 2 nights in Feb 2024
Response from The GLS Customer Care Team on 22 Mar 2024
Joaquin, thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. If you ever return to the area, we would be happy to welcome you back. Safe travels, and we hope to see you again soon!

8/10 Good

Yunior

Liked: Cleanliness
Disliked: Property conditions & facilities
No ideal way to get to the parking lot for the guests
Stayed 11 nights in Jan 2024
Response from The GLS Customer Care Team on 19 Feb 2024
Yunior, we apologize for any inconvenience regarding access to the parking lot. We're actively reviewing ways to improve guest accessibility and appreciate your feedback. Thank you for choosing to stay with Global Luxury Suites, and we hope to better meet your expectations in the future.

4/10 Poor

Howard

Liked: Cleanliness, room comfort
Disappointing stay.
We spent 5 nights at this location. Upon arriving we saw that one of the window blinds was broken and we had to use a fix to cover the window. Also the sofa leg was broken and the bathroom faucet was loose.
Stayed 5 nights in Feb 2024
Response from The GLS Customer Care Team on 9 Feb 2024
Dear Howard, we apologize for the inconveniences you encountered during your stay. We regret that the broken window blind, sofa leg, and loose bathroom faucet affected your experience. Your feedback is crucial, and we'll address these issues promptly to ensure a more comfortable stay for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

Beach, Hanover

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent.
Stayed 3 nights in Feb 2024
Response from The GLS Customer Care Team on 9 Feb 2024
Beach, We're thrilled to hear that everything met your expectations! Thank you for choosing Global Luxury Suites for your stay, and we hope to welcome you back for another excellent experience soon!

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
I enjoyed it
I have no complaints
Stayed 4 nights in Jan 2024
Response from The GLS Customer Care Team on 5 Feb 2024
Dear Sean, we're delighted to hear that you had a seamless and enjoyable experience! Your satisfaction is our priority, and we're glad we could meet your expectations. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to hosting you again in the future!

10/10 Excellent

Breanna

Liked: Cleanliness, property conditions & facilities
Everything was clean, it was great not having to deal with anyone
Stayed 1 night in Jan 2024
Response from The GLS Customer Care Team on 5 Feb 2024
Brianna, we're glad to hear that you appreciated the cleanliness and enjoyed the privacy during your stay. Providing a clean and hassle-free experience is important to us. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing us, and we look forward to your return!

8/10 Good

Evelyn

Travelled with partner, Travelled with group
Liked: Amenities
I stayed in a gentrified area and my experience was okay, but it could've been better. The hotel is supposed to be fancy, but it didn't quite feel like it. When I got to my room, it smelled funky, and even the hallway wasn't great. The appliances were fine, but the couch had a broken leg. The mattress covers and pillows were stained, which kind of grossed me out. Since it’s supposed to be a luxury hotel, it was giving more low-quality side. It seems like the hotel has potential, but it's not living up to it. This hotel has the potential to be better. I just wish people could take better care of it, especially since it’s new. Additionally, the company should have someone on site just in case of any problems. They run everything by email and never answer your calls.
Stayed 2 nights in Jan 2024
Response from The GLS Customer Care Team on 5 Feb 2024
Dear Evelyn, we apologize for the shortcomings during your stay. We'll address the issues with cleanliness, maintenance, and communication to ensure a higher standard for our guests. Rest assured, we're committed to improving and living up to our potential as a luxury hotel. Thank you for bringing these concerns to our attention, and we hope for the opportunity to better serve you in the future.

4/10 Poor

Ackeem, Bronx

Travelled with partner
Liked: Cleanliness
Gave me room code late. Knowingly gave me a room that had a leaky roof. Customer Service was not helpful and did not try to correct their mistakes.
Stayed 1 night in Jan 2024
Response from The GLS Customer Care Team on 29 Jan 2024
Dear Ackeem,We apologize for the inconvenience you experienced during your stay. It is unacceptable that we provided you with the room code late and assigned you a room with a leaky roof. This does not align with the level of service we strive to provide. We apologize for any lack of assistance from our customer service team and for not rectifying our mistakes. We take your feedback seriously and have addressed these issues internally to prevent recurrence. We appreciate your feedback and hope to have the opportunity to make it up to you on a future visit.

2/10 Terrible

antone

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Why was there Uber drivers chilling in the hallway lobby
Stayed 1 night in Jan 2024
Response from The GLS Customer Care Team on 29 Jan 2024
Dear Antone,we apologize for the presence of Uber drivers in the hallway lobby during your stay. This is not the standard we uphold, and we will address this matter with our staff to ensure that unauthorized individuals do not loiter in common areas. We appreciate you bringing this to our attention and apologize for any inconvenience caused. We value your feedback and will take necessary steps to prevent a similar situation in the future. Thank you for your understanding, and we hope to provide you with a more pleasant experience on your next visit.

10/10 Excellent

Sean, Bronx

Stayed 2 nights in Jan 2024
Response from The GLS Customer Care Team on 22 Jan 2024
Dear Sean,we would like to express our gratitude for the fantastic rating you gave us. It means a lot to us. It would be great to hear more about your experience and any feedback you may have regarding how we can improve. Thank you for choosing Global Luxury Suites. We hope to have the pleasure of hosting you again soon!

6/10 Okay

Arnold

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Booked on 1-15-2024 Place was cool but an 80$ property fee for what??? It was more than what the room itself cost. Asked for 2 extra blankets and didn’t even get them because I was told there no extra blankets to deliver. What’s my 80$ property fee for I can’t even get a blanket on the property. Okay place but will never book again. THANKS!
Stayed 1 night in Jan 2024
Response from The GLS Customer Care Team on 22 Jan 2024
Dear Arnold,we apologize for the inconvenience during your stay. We understand your disappointment with the property fee and lack of extra blankets. Your feedback is valuable, and we will address this with our staff for better service. We hope to host you again for an improved experience.

6/10 Okay

Dylan

Stayed 5 nights in Jan 2024
Response from The GLS Customer Care Team on 22 Jan 2024
Hello Dylan,Thanks for your review. We're sorry your stay wasn't great. We're always looking to improve our guests' experience, so your suggestions would help. We hope to provide a better stay next time.

10/10 Excellent

Jameer

Stayed 3 nights in Jan 2024
Response from The GLS Customer Care Team on 22 Jan 2024
Thank you Jameer for taking the time to review your stay with us! We are happy to hear that our services met your expectations and that you had a great experience with us. Thank you for choosing Global Luxury Suites for your stay.

2/10 Terrible

Willbert

Stayed 3 nights in Jan 2024
Response from The GLS Customer Care Team on 5 Feb 2024
Willbert, we're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'd like to understand how we can improve. If you're willing to share more details about your concerns, please feel free to reach out. We're committed to addressing any issues and ensuring a better experience for our guests. Thank you for your feedback, and we hope to have the opportunity to make it right in the future.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The GLS Customer Care Team on 22 Jan 2024
Thank you for your feedback, Jessica! We are happy to hear that you had a great stay with us. If there is anything specific that you would like to share about your experience, we would love to hear more about it. We look forward to welcoming you back soon.

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Well I didn't stay the 2 nights there because unfortunately had a last minute personal issue...I will love to stay another time thank you
Stayed 2 nights in Jan 2024
Response from The GLS Customer Care Team on 22 Jan 2024
William, it was an absolute pleasure to have you as our guest at Global Luxury Suites. Thank you for choosing us for your stay. It's great to hear that you enjoyed your stay with us. We look forward to welcoming you back soon and exceeding your expectations once again.

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, property conditions & facilities
Apartment was not bad , but were few things , that we expected to be in kitchen - no stove at any kind , no even toaster . Microwave and coffee machine without filters, blender . This is all what you will get there . Area is defiantly not a safest .
Stayed 3 nights in Dec 2023
Response from The GLS Customer Care Team on 11 Jan 2024
Thank you Elena for sharing your thoughts on your recent stay. We appreciate your feedback regarding the kitchen amenities and safety concerns.We apologize for any inconvenience caused by the absence of a stove, toaster, and other essential kitchen items. Your input is valuable, and we'll certainly look into improving our kitchen offerings for a more comprehensive experience.Additionally, we understand the importance of safety, and we take your concerns seriously. We'll review security measures to enhance the overall safety of the area. We hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Bryanna

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from The GLS Customer Care Team on 11 Jan 2024
Dear Bryanna,Thank you for your outstanding 10 out of 10 review! We are thrilled to learn that you had a positive experience during your stay. Your feedback means a lot to us, and we appreciate you taking the time to share your satisfaction. If there's anything specific you loved about your stay, we all ears. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness
I've stayed at nicer MOTELS. Good elsewhere.
The elevator smelled like human urine for 3 days. The entrance to my room was covered in a red sticky substance. We had to call the emergency line to get into our room because the room code had not been updated for check-in. Our shower door also didn't close properly allowing a pool of water to form on the bathroom floor. We had to use our extra towels to clean up the mess. I had a hard time sleeping being so close to the highway. We chose to stay here because of the kitchenette. We regret limiting our options as we could have stayed in Manhattan for the same price. The only good thing about the experience was how close the hotel is to good Jamacian food.
Stayed 6 nights in Dec 2023
Response from The GLS Customer Care Team on 11 Jan 2024
We sincerely apologize for the multitude of issues you encountered during your stay. Your experience falls significantly below our standards, and we deeply regret the inconvenience caused by the elevator odor, room entrance, check-in process, shower door, and noise disturbances. Please be assured that we are actively addressing these concerns to prevent any reoccurrence.Your feedback really important to us, and we appreciate your honesty and hope to have a chance to regain your trust in the future.

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great ❗❗❗
Stayed 2 nights in Dec 2023
Response from The GLS Customer Care Team on 11 Jan 2024
Dear Andre,Thank you for the fantastic 5 out of 5 rating! Your satisfaction is our top priority, and you've made it clear to us that your expectations have been met. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear more. We look forward to the pleasure of welcoming you back for another outstanding stay in the future!

2/10 Terrible

Cha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself was beautiful. However, when we got to our room there was a welcome packet left for the guest before us and not us, which is made us concerned that the property had not been attended to since the previous guess. The thermostat also did not work, so we could not get heat or air. I reached out to the company three times regarding this issue, and was told someone would come fix it, but they never did.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Thank you for your feedback on your recent visit. Please know that we are doing all we can to provide a clean and comfortable stay, so we apologize that this was not your experience. We have our team looking into your concerns so that they can be properly addressed and resolved, and we hope for another chance to impress you should your travels bring you back our way.

8/10 Good

Yetzy

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Thank you for taking the time to provide us with feedback, Yetzy! We look forward to seeing you again in the future.

10/10 Excellent

nakaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property, I loved my room and enjoyed my stay would definitely book again! Customer service rep was very helpful and friendly when I couldn’t get in my room she took less than 15 minutes to get me access don’t let the reviews scare you lol experience it for yourself first!
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Nakaya, thank you for trusting Global Luxury Suites with your recent lodging needs. We're delighted to hear that you had an enjoyable experience and appreciated the exceptional service our team provides; we will be sure to pass along your encouraging words! We're very grateful for your positive comments and hope to welcome you back soon.

10/10 Excellent

Etiemme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Etiemme, we are so glad you had a wonderful experience and enjoyed your stay with us. We appreciate you taking the time to provide us with your business, and we hope you have future experiences with us like this one!

10/10 Excellent

Salah

Stayed 1 night in Dec 2023
Response from The GLS Customer Care Team on 11 Jan 2024
Thank you Salah for taking the time to share your feedback with us. The 5 out of 5 review on your stay with Global Luxury suite is greatly appreciated, and we're even happier to learn that you found your stay exceptional. We look forward to hosting you gain in the future.

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s an apartment not a hotel. They do not have a front desk or security and they never sent us a way to check in. We had to go find another hotel as they would not give us a room code. They also charged our credit card more than the hotel as it seems they skim off the top of each guest. Terrible place
Stayed 4 nights in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Carolina, thank you for bringing this matter to our attention. We regret that you had a negative experience and we will use this as an opportunity to improve.