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Reviews of Clarion Hotel Park Avenue

2.5 out of 5
Clarion Hotel Park Avenue
429 Park Ave S, New York, NY

Reviews

7.0

Good

Rating 10 - Excellent. 74 out of 523 reviews" "
Rating 8 - Good. 220 out of 523 reviews" "
Rating 6 - Okay. 152 out of 523 reviews" "
Rating 4 - Poor. 41 out of 523 reviews" "
Rating 2 - Terrible. 36 out of 523 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East side hotel
Perfect location, not to expensive either
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Disliked: Amenities
Doors to rooms slam really loud. Although they said certain breakfast items were supposed to be available at cafe, no bottled water, granola bars or other items were available. Safe in room did not work. Single bed was super tiny in width and length.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Typical budget hotel. Room and shower was small, clean. Hallways are tiny and there was very little soundproofing. Voices and doors were loud outside of the room.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I didn't like the size of the room , I requested double bed room. However according to hotel double bed means single bed. I was unaware if this and had to share a small room with three people.
Stayed 1 night in Jul 2021

6/10 Okay

Joshua

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Kimberly, Quakertown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, service and amenities was great, but I would suggest a little makeover.
Stayed 1 night in Feb 2020
Response from KJ on 11 Feb 2020
Thank you for your comments!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The room was very, very small even by midtown NYC budget hotel standards. Still, the room was clean, everything worked and the included breakfast was a big plus. Good location, good staff too. If you just need a place to sleep and are not claustrophobic it's a good choice.
Stayed 4 nights in Jan 2020
Response from KJ on 11 Feb 2020
Thank you for your comments!

2/10 Terrible

Yudi, Miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nightmare, elevator did not work for 3 out of 4 days. Room is as small as your home's bathroom, imagine the bathroom size. Breakfast "included" is just 3 items consisting of uncooked hash browns, burned sausages and little pieces of bacon. Toilet got clogged and they took a whole day to fix it. If it wasnt because it was a holiday weekend I would have stayed in another hotel but unfortunately all hotels were full
Stayed 4 nights in Nov 2019
Response from KJ on 12 Dec 2019
Thank you for your comments. We sincerely apologize for the inconveniences encountered.

8/10 Good

Siew Sim

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019
Response from KJ on 12 Dec 2019
Thank you for your review!

6/10 Okay

Verified traveller

Free Night Nightmare
The reason why I am not giving a bad review to this hotel nor showing photos of initial room,, is due to the property Manager who accommodated me as best he could. My initial reaction was not pleasant. And it got exasperated when I contacted Hotels.com's Customer Service to complaint about my experience. The room given was not at all what I had expected, nor seen advertised when determining which hotel to stay during my weekend escape. I became mostly furious when the customer representative virtually told me, that I should probably not mind the room, as I had "received a free hotel stay." She sort of implied this to which I had to tell her that I had paid for all the hotels prior to receiving this "alleged free hotel stay." I had to actually pay an additional $103.00 as the hotel charges an estimate of $200 plus fees. And sorry, this is a 2 1/2 🌟 hotel, there are way better hotels for that price! And I was not given options to book another room at a different hotel. I was practically forced to accept the deal the manager would offer, like it or not. Hence, I am appreciative of Sabine , the manager going out of his way to assist me. Biut quite disappointed in Hotels.Com.
Stayed 1 night in Nov 2019
Response from SG on 25 Nov 2019
Thank you for your comments. We can not comment on issues with hotels.com.

2/10 Terrible

David

Travelled with family
Disliked: Room comfort
if you are looking for a bed, and that's all
The hotel was just not that great, small rooms, smelled a bit antiseptic. Wasn't really what we were expecting compared the pictures. We ended up not staying and leaving
Stayed 1 night in Sep 2019
Response from sean on 5 Oct 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share this with my team. The information you provided will help us make further improvements, so we can create a greater experience for each of our guests. We hope you consider staying with us the next time you are in Manhattan, as we would be delighted to host you again! Sincerely, Hotel Management Clarion Hotel Park Avenue

2/10 Terrible

Jessica

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sean on 5 Oct 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share this with my team. The information you provided will help us make further improvements, so we can create a greater experience for each of our guests. We hope you consider staying with us the next time you are in Manhattan, as we would be delighted to host you again! Sincerely, Hotel Management Clarion Hotel Park Avenue

4/10 Poor

Verified traveller

Nothing special
It was ok but I was disappointed as it was booked for my parents 40th wedding anniversary and I had pointed this out when I booked it but also when they came to check in. Nothing was done for them, which was very disappointing.
Stayed 6 nights in Aug 2019

6/10 Okay

Alaeddin

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, clean. Not all rooms have a private bath so be careful. Very small but it’s New York.... you get to live like they do.
Stayed 2 nights in Jun 2019

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person on duty at restuarant in the mornings were very helpfull and friendly
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny but safe
John at front desk was great, so was breakfast attendant. Valley worked out good, garage picked up vehicle and dropped off at door when ready, not on site. Rooms are TINY and soso clean. Location is great
Stayed 2 nights in Apr 2019
Response from Sean on 13 Apr 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share this with my team. The information you provided will help us make further improvements, so we can create a greater experience for each of our guests. We hope you consider staying with us the next time you are in Manhattan, as we would be delighted to host you again! Sincerely, Sean Manager Clarion Hotel Park Avenue

8/10 Good

Robert

Liked: Cleanliness, staff & service
Convenient and reasonably priced
This hotel is in a good location and reasonable tariff for New York
Stayed 1 night in Mar 2019
Response from Sean on 6 Apr 2019
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share this with my team. The information you provided will help us make further improvements, so we can create a greater experience for each of our guests. We hope you consider staying with us the next time you are in Manhattan, as we would be delighted to host you again! Sincerely, Sean Manager Clarion Hotel Park Avenue

8/10 Good

Robert

Liked: Cleanliness, staff & service
Convenient and reasonably priced
This hotel is in a good location and reasonable tariff for New York
Stayed 1 night in Mar 2019
Response from sean on 6 Apr 2019
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share this with my team. The information you provided will help us make further improvements, so we can create a greater experience for each of our guests. We hope you consider staying with us the next time you are in Manhattan, as we would be delighted to host you again! Sincerely, Sean Manager Clarion Hotel Park Avenue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great people at the reception and breakfast area. Pancakes are a bonus! And the location is amazing :)
Stayed 4 nights in Mar 2019
Response from Sean on 6 Apr 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share this with my team. Your survey responses serve as encouragement for all of my staff, as we continuously strive to improve the quality of our services, to provide an exceptional experience for all our guests. We hope that you will consider staying with us the next time you are in Manhattan, as we would be delighted to host again! Sincerely, Sean Manager Clarion Hotel Park Avenue

8/10 Good

Verified traveller

Liked: Staff & service, amenities
It’s a fairly basic hotel but it is serves its purpose. A decent bed, small but private bathroom and a lock on the door. Breakfast was very good with a reasonable selection of items. Staff were very pleasant. AC unit was a bit noisy but not the end of the world. Quite happy as it was a good price point for Manhattan.
Stayed 2 nights in Mar 2019
Response from sean on 6 Apr 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share this with my team. The information you provided will help us make further improvements, so we can create a greater experience for each of our guests. We hope you consider staying with us the next time you are in Manhattan, as we would be delighted to host you again! Sincerely, Sean Manager Clarion Hotel Park Avenue

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2019
Response from Sean on 30 Apr 2019
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of my entire team, I would like to apologize for failing to provide a comfortable stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements, to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a more memorable stay. Sincerely, Sean Manager Clarion Hotel Park Avenue

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

4/10 Poor

Thomas

The smallest hotel room I have ever seen. I literally couldn't open the door all the as it hit the dresser. The room was also old and needs a lot of updating.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Catherine

Liked: Cleanliness, staff & service, room comfort
Smallest hotel room I’ve ever seen
Room was minuscule! About 10x12 feet including bathroom. (I got the twin bed room) Just me and I only need to sleep and shower so it was fine though. Hotel is old but everything worked and it was clean. Walls are thin so you can hear others easily. Staff was friendly.
Stayed 2 nights in Aug 2018

2/10 Terrible

Sabrina, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a nice place ! I want a refund!
Stayed 3 nights in Aug 2018

6/10 Okay

Noam

Liked: Cleanliness, staff & service
cons - ordered twin room and got a small single room. The hotel insisted its a twin room, and i needed to pay and upgrade to a larger with larger bed. The hotel management was supposed to contact me after check out to discuss the extra charge, but they never did. I had a problem with the sink, but it was fixed quickly. A/C was noisy and didn't really cool. Water pressure was a bit low. Pillows were not comfortable. Pros - staff is excellent, very attentive. Room was clean, bathroom was spacious. Bed was comfortable.
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with real service
yes the room was small, but what kind of a deal do you expect in NYC? The staff was most excellent and helpful. There is a place to store luggage. The bed was comfortable. The room was implacably clean. I am very happy with the Clarion. It is easily accessibly on the local train from Grand Central - and it is in a neighborhood full of quaint places to eat.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Perfect location. Near subway and major tourist areas. Room was perfect and clean.
Stayed 3 nights in May 2018

8/10 Good

Margaret, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very comfortable, friendly
This is an older hotel with modern updates. Mattress was very comfortable, pillows are nice and fluffy, nice quality sheets, blankets, and thick towels. Bathroom shower, toilet, and sink are all new. Some old dirt/grunge around the doorframe, carpeting is not new but not bad. Continental breakfast includes simple egg patties, sausage, hash browns, fresh waffles, and packaged fruit and pastries. Juices and basic coffee and Lipton teas. Staff is friendly, professional and helpful. Room is small, lobby is small but attractive. View out hotel room window is unattractive backs of buildings. I stayed at the Redbury just around the corner and much prefer its stylish rooms and hotel ambiance and restaurant, but not sure the extra $ is worth it. You can go to Marta, the restaurant at the Redbury, for a meal but stay at the Clarion and save yourself some cash for other NYC expenses.
Stayed 3 nights in Mar 2018
Response from Saveen on 9 Apr 2018
Dear Margaret, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback, and I will be sure to share it with my team. Your survey responses serve as encouragement to all of our staff, as we continuously strive to improve the quality of our services, to provide an exceptional experience for all our guests. We hope you will consider staying at the Clarion Hotel Park Avenue the next time you are in Manhattan. Sincerely, Saveen Manager Clarion Hotel Park Avenue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient place for dinner and leasure! and near station.
Stayed 1 night in Jan 2018

2/10 Terrible

Rich, new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probrably the worst room I have ever stayed in.
First of all they charged me 55 dollars to park. The room was the smallest room I have ever stayed in. They breakfast was not even edible. I would never recommend.
Stayed 1 night in Jan 2018

6/10 Okay

X, Western State

Liked: Staff & service
Disliked: Room comfort
Good location for budget travelers.
Small rooms, old building, and clunky elevator. Service very friendly and helpful. Area has great restaurants and 24 hour stores. Hotel breakfast ok, weak coffee. It was a good safe base to explore from.
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Disappointed
I gladly paid $850.00 for 3 nights thinking it was an above average hotel, got a shocking surprise to find out it was just the opposite; dirty rugs, 2 adults in a full size bed (I felt robbed), elevator did not work for a while, female Hispanic receptionist poor manners, male receptionist/cook very professional (only positive experience). Definitely do not recommend.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 5 nights in Sep 2017

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good location, nice price comfortable room.
Stayed 2 nights in Aug 2017

8/10 Good

Oleksandr

Liked: Cleanliness, staff & service
Competititve price, decent conditions
Positive-nice competitive price, nice location, good personal, decent breakfast,fast Wi Fi, clean room. Not so good-room was very small.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, quiet, clean, well managed. Not a five star hotel, but deserves a 4 star rating
Stayed 2 nights in Jul 2017

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
Awful experience, surly staff, lousy beds, smelly rooms. Air conditioning was barely working. Never again.
Stayed 1 night in Jul 2017

8/10 Good

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gave us what we needed
The room were very small. But the bed was comfortable. It was sufficient for what we needed a place to stay the night that was safe and clean. Within walking distance of time square just 5 blocks from the Empire State Building. Only one block from a green line subway entrance. The clerks were friendly and helpful. The breakfast was tasty, but mainly just cereal or pasteries.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Midtown.
Great location near Midtown. Close to local grocery store, local taverns and shopping. Only a few blocks away from the Empire State building.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly and helpful. Room was small but it gets the job done; you can't expect a big room in NYC for this price so that didn't bother me. Room was clean and everything was functional. Free breakfast was pretty good. Great location and easy to get to and from. I would gladly stay here again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for location!
The location is excellent, due to its convenient Murray Hill location next to the 6 train. As a lifelong New Yorker, I can say that the Clarion is in a safe, comfortable location and you can't beat the price. The room was on the small side, but the bed was comfortable, the room was clean (dated, but clean), the temperature cozy, and the free breakfast was lovely. The staff kind and welcoming, I think this is a great inexpensive place and it suited my overnight stay after attending a gala just fine.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Small but close to subway and bars
Well, we knew that a hotel in New York would be small and any I have previously stayed in have been... but this is a whole new level of small. I would only recommend it if you are traveling alone. My husband and I stayed here for 5 days and he actually had to leave the room when I needed to get dressed and move around because there was simply no space. The beds were comfortable and the bathroom was clean, but the rooms were outdated and the carpet/ walls were very dirty. The breakfast is what you would expect for a "complimentary breakfast" - not bad, not good. There is one elevator and it was old and slow. We took the stairs most of the time from the 3rd floor. Hot water ran out on our last night and was still out the morning we left, so we had to go without showers, which wasn't very ideal. The location is very close to the 28th street subway station, so that was a major plus. We also tried several different bars around the hotel and loved them - hole in the wall bars with great bartenders, drink specials and locals.... so if you're in to that kind of thing, this is a great location for that. We especially enjoyed Desmond's (next door), Wolfe Tone's and Whiskey... something. There are also a lot of convenient restaurants and a Walgreen's around the corner. It's far enough away from the lights and sounds and it's a grew location for subway use, but be prepared for the incredibly small size and lack of frills.

8/10 Good

Older retired

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty convenient. Staff was nice.
Overall the experience was very pleasant. Internet worked great, breakfast was good. Staff was very nice. Hotel was very clean and laid out well. I came for vacation so had no timetables or agenda. So any suggestions I have would just add to a nice experience. 1. The elevator took forever to come. I ended up walking up the stairs because each time I was convinced it was never coming. 2. The room at about midnight each night got very cold. I don't know if they turned down the heat but it was very cold and the covers were not adequate to deal with the cold. 3. The last day I was there there was no cold water. The only notification was a posted Xerox note on the elevator and one in the hall.There was no apology or anything and so I went without a shower because I couldn't brave the cold to endure an icy one.

8/10 Good

Verified traveller

Liked: Staff & service