Hi Sarah,Great to hear your girls weekend was an enjoyable time with us! We're glad the staff were warm/accommodating and that you found the room and amenities to your liking. As you mentioned, NYC can get a little noisy as night especially with the increased popularity with the NoMad District but hope it didn't inconvenience you too much during the stay. We truly appreciate your business and taking the time to share your positive feedback! We look forward to seeing you back with us soon and wish you a great week!

Hi Kim,Thank you for the high score and sharing your feedback. We are rather shocked regarding the comments on the staff as that is far from the norm. Almost all of our reviews highlight the job the staff does and we would like to get more information on your stay. We kindly ask if you can give us a call or email us and ask for management so we can further discuss. Your business is much appreciated and we hope to hear back from you soon. Have a great weekend!

Hi Mengdi:Thank you for the high score! Your business is much appreciated and we hope to have you back with us in the near future. Have a great

Hi Urja:Thank you for the high score and great feedback all around! We are glad the room and location were all to your liking and comfort. We greatly appreciate your business and look forward to seeing you back with us soon. Have an amazing day!

Hi Seok:Thank you for sharing your score with us! We greatly appreciate your business and hope to see you back in the near future. Have a great!

Hi Monique,Thank you for the high score! Your business and positive feedback are much appreciated and we hope to have you back with us soon. Have a great week!

Hi Jaydin,Thank you for the high score! We're glad you enjoyed the stay and found the location to your liking. We look forward to seeing you back with us soon and hope you have a great week!

Hi Yanet:Thank you for the amazing score! We greatly appreciate your business and positive feedback and hope to have you back with us soon. Have a wonderful day!

Hi Kris:We are delighted to hear that you enjoyed your stay with us. Thank you for your business and for taking the time to share your score. We hope to welcome you back again soon. Have a wonderful day!

Hi Rhonda:Thank you so much for your business and for taking the time to share your comments. We were surprised and disappointed to see your feedback, and we can only apologize that you were not 100% satisfied with your stay. You reserved a Superior King bedded room, which are our older rooms last renovated in 2016 and are very well maintained, as our reviews attest to. We are in the middle of a guestroom renovation and are currently gutting all rooms, bathrooms, and hallways, and are approximately 70% complete. The new Deluxe rooms are 4-star quality in all aspects and a dramatic difference and upgrade from the Superior rooms, well worth the nominal 20 difference in price. Eventually, all Superior rooms will become Deluxe rooms once renovated. We are also adding an observation deck for all guests to enjoy once completed. We hope you will give us another opportunity to earn your confidence and look forward to welcoming you back soon. Have a great day!

Hi Helen,Thank you for the 5/5 score! We truly appreciate the feedback and business and hope to see you back with us soon. Have a great week!

Hi Yelena:Thank you for the high score! Your business is much appreciated and we hope to have you back with us in the near future. Have a great day!

Hi Sung,Thank you for the high score. Apologies for any issues regarding the TV and we'll be sure to look into it ASAP. In the futue, don't hesitate to notify the front desk so we can resolve the issue right away while you are here with us. Your business is much appreciated and hope you have a great night!

Hi Jerry Fabian:Thank you for the amazing score! We greatly appreciate your business and positive feedback and hope to have you back with us soon. Have a great day!

Hi Ramon:Thank you so much for the 5/5 rating and positive feedback! We are delighted that you enjoyed your stay with us. It's wonderful to hear that our staff were friendly and provided accommodating service. We greatly appreciate your business and positive feedback and hope to have you back with us soon. Have a great day!

Hi Jodi,Thank you for the high score and great feedback all around! We are glad the room, staff, and location was all to your liking and comfort. We greatly appreciate your business and look forward to seeing you back with us soon. Have a great rest of the week!

Hi Eric:Thanks so much for such a fantastic review. We truly appreciate your patronage and loyalty and look forward to your next visit with us. Have an amazing day!

Hi Andy:Thank you for the great score! Your business is much appreciated and we hope to have you back with us shortly. Have a great weekend!

Hi Hadi,Thank you for the high score! Your business is greatly appreciated and we hope you have a great rest of the week!

Hi Jacquelyn,Thank you for the perfect score and the positive feedback! It's great to hear you enjoyed your time with us and found the location, room, and staff to your liking and comfort. The location offers a great variety of all sorts of shops, restaurants, and other attractions within walking distance so it's great to hear you took advantage. We truly appreciate your business and taking the time to share the kind words and hope to see you back with us soon. Have a great week!

Hi Kerry:Thank you for your business and for taking the time to share your comments. We are delighted to hear you enjoyed your stay with us and took advantage of our central location. Our goal is always to provide warm and friendly customer service to all our guests and it's always nice to hear when we do. We hope to see you again in the near future. Have a great weekend.

Hi Brett:Awesome to hear you enjoyed your stay with us. Thank you for your business and for taking the time to share your comments. We hope to see you back with us again soon. Have a great day!

Hi David:Thanks so much for your business and for taking the time to share your score. We appreciate both very much and hope to see you back with us again soon. Have a wonderful day!

Hi Patrick:Thank you for your business and for sharing your feedback. It's great to hear that you enjoyed your stay and appreciated our guestroom views and that the staff provided warm and accommodating service. Regarding the room you stayed in, a Superior Two full beds, for a family of 4, we recommend our Two Queen bedded room, which are larger in both bed and room sizes compared to the Two Full. Currently, we are in the middle of a total gut and renovation of all guestrooms, bathrooms, and hallways. The newly renovated rooms are now called Deluxe. Eventually, all rooms will be upgraded to Deluxe 4-star status once the renovations are complete. We are planning to finish the room renovations by late summer/early fall of 2024. Your business is much appreciated and we hope to see you back with us soon. Have a great day!

Hi Taylor,Thank you for the high score and positive feedback! We are glad you enjoyed your stay as your business is truly appreciated. We hope to see you back with us soon and hope you enjoy your Sunday!

Hi Mark:Thank you for your business and the fantastic score! We greatly appreciate both and look forward to welcoming you back soon. Have an amazing day!

Hi Natalie:Thank you for the great score and positive feedback all around! We are very happy to hear you had an enjoyable stay with us. Your kind words and business are much appreciated and hope to see you back in the near future. Have a great rest of the week!

Hi Brayden:Thank you for your business. We were surprised and disappointed to see your rating and can only apologize that you were not 100% satisfied with your stay. We would love to get more information as you did not leave any details. Your experience is far from the norm as we are rated in the top 10% of all NYC hotels and try to make every guest's stay, a memorable one. Again our apologies if you did experience that. Please let us know a good time to contact you to address your concerns or you can contact us at 212-679-7665 and ask for a manager. Thank you.

Hi Kori:Thanks so much for your business and the fantastic score. We appreciate both very much and hope to see you back with us again soon. Have a great day!

Hi Lili:Thank you for your business and the awesome score. We appreciate both very much and hope to see you back with us again soon. Have an incredible day!

Hi Ash:Thanks for the fantastic score. We are so pleased to hear you had a great stay with us and hope to see you back with us again very soon. Have an amazing day!

Hi David:Thank you for the high scores all around and positive feedback! We are very glad you enjoyed your stay with us and found everything to your liking. We're happy to hear the staff also provided warm and accommodating service. Your business is much appreciated and we hope to see you back with us soon. Have a great day!

Hi Adam:We are delighted to hear that you enjoyed your stay with us. Thank you for your business and for taking the time to share your comments. We hope to welcome you back again soon. Have a wonderful day!

Hi Luke:Thank you for your business and the great score. We appreciate both very much and hope to see you back with us again soon. Have an incredible day!

Hi Christoforos,Great to hear you enjoyed your stay with us and found the location to your liking! Your high score is much appreciated and we hope to see you back with us in the near future. Have a great week!

Hi Gianna:Thank you for your business and for sharing your score. We apologize for any issues you may have experienced during your stay, as we aim to provide a positive experience for all our guests. Unfortunately, our elevator stopped working during your stay, something that was out of our control. However, we have taken extra measures to ensure this does not happen in the future. We hope you will give us another opportunity to earn your confidence and look forward to welcoming you back soon. Have a great day!

Hi Daniel:Thanks so much for your business and the fantastic score. We appreciate both very much and hope to see you back with us again soon. Have a great day!

Hi Rhonda:Thanks so much for such a fantastic review. We truly appreciate your patronage and loyalty and look forward to your next visit with us. Have an amazing day!

Hi Johanna:Thank you for the perfect score. We are thrilled to hear that you had such a great stay with us and appreciated our large guest rooms, convenient central location, and our warm and friendly customer service. We hope to see you back with us again in the very near future. Have a wonderful day!

Hi David:Great to hear you enjoyed your stay with us. Thank you for your business and for sharing your comments. We hope to see you back with us again soon, Have an awesome day!

Hi Kenton:Thank you for your business and feedback. We were very surprised by your comments and are disappointed that the parking impacted your score and stay with us. If you are familiar with NYC, 99% of hotels do not offer on site parking and no where on our site or Expedia's where you reserved this, does it indicate that we do. It clearly states that we have off site parking only so not sure why you would be expecting otherwise. If anything, we are able to save our guests almost 40% off parking with the two SP public lots we work with and they are a short 1 block from the hotel. Most guests are appreciative of the discount we able to get them as other lots in the area are almost double the price. We hope to see you back with us again. Have a great day! Thank you.

Hi Emma,Thank you for the great score and positive feedback all around! We are very happy to hear you had an enjoyable stay with us. Your kind words and business are much appreciated and hope to see you back in the near future. Have a great rest of the week!

Hi Michael:Awesome to hear you enjoyed your stay with us. Thank you for your business and for taking the time to share your comments. We hope to see you back with us again soon. Have a great day!

Hi Laarni:So great to hear you enjoyed your stay with us. We appreciate your business and you taking the time to share your comments. We hope to see you back with us again one day soon. Have a fantastic weekend!

Hi Yana;Thanks so much for your business and the amazing score. We hope to see you back with us again soon. Have a fantastic day!

Hi Yasmene:Thanks so much for your business and the fantastic score. We appreciate both very much and hope to see you back with us again soon. Have an incredible day!

Hi Kim:Thanks so much for your business and the kind words. We are very happy to hear you enjoyed your stay with us and we look forward to seeing you back with us again soon. Have a wonderful day!

Hi Ashley:Thank you for your business and for taking the time to share your comments. We are happy to hear you had a great stay with us and hope to see you back with us again one day soon. Have a fantastic day!