Lunch and dinner served, American cuisine

Reviews of The Westin New York at Times Square

4.5 out of 5
The Westin New York at Times Square
270 W 43rd Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2490 out of 4134 reviews" "
Rating 8 - Good. 967 out of 4134 reviews" "
Rating 6 - Okay. 363 out of 4134 reviews" "
Rating 4 - Poor. 165 out of 4134 reviews" "
Rating 2 - Terrible. 149 out of 4134 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jocelyn, Sarnia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable staff!
Stayed 4 nights in May 2024

10/10 Excellent

Marleine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2024

6/10 Okay

Fernando

Travelled with family
Disliked: Property conditions & facilities
Construction going on made getting in and out confusing and inconvenient. Restaurants not very big so waiting for table was long. Dusty.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must stay!! Beautiful hotel in the heart of Times Square. Walking distance to so many food options and attractions
Stayed 4 nights in May 2024
Response from Director of Operations on 14 May 2024
Dear Cheryl, Thank you for taking the time to share your gracious review and for choosing us. We are glad you enjoyed your time with us and that our intuitively designed property and location in proximity to Times Square, dozens of famed attractions, and several restaurants perfectly suited to your needs. It was our pleasure accommodating you at The Westin New York at Times Square, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Stefanie, Rockville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was spacious and comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Pedro

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the proximity to Times Square, yet the room was quiet at night despite all the activity nearby
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

KEVIN EDWARD

Was nice.
Stayed 3 nights in May 2024

10/10 Excellent

Peter

Travelled with partner
Front desk staff were amazing
Stayed 3 nights in May 2024
Response from Director of Operations on 14 May 2024
Dear Peter, Thank you for being our guest and for your generous review. We are pleased that you enjoyed your time at The Westin New York at Times Square and that our attentive front desk associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. Thank you again for your business, and we look forward to your next visit.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Huating

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Jessica M

Liked: Cleanliness
Stayed 3 nights in May 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is great. Rooms are clean. Service is good. Water temperature was very hard to control Walls are paper thin and you can hear whispers from other rooms. Makes it hard to rest and relax
Stayed 3 nights in May 2024
Response from Director of Operations on 14 May 2024
Dear Michael, Thank you for being our guest and for your review. We hope you had an overall satisfactory stay, and we are glad you liked our well-maintained guestrooms and attentive hospitality. It was also a pleasure reading our optimal location worked well for your travel plans. That said, we are sorry for the noise disturbances you experienced from nearby guests. We appreciate your feedback as it gives us valuable insight to improve our accommodations and guest experience. In the future, please know our front desk associates are always available to help make you as comfortable as possible. Thank you again for your patience, and we hope to welcome you back for the flawless experience you deserve.Best Regards, David Weishar,Director of Operations

8/10 Good

Sheba

Was a nice hotel. Great lobby.
Stayed 4 nights in Feb 2024

10/10 Excellent

Crystline

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at the Westin when visiting New York and I would definitely stay there again.
Stayed 3 nights in May 2024
Response from Director of Operations on 14 May 2024
Dear Crystline, Thank you for choosing The Westin New York at Times Square again and for your high rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Nancy, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if you’re visiting NY. So many things to do around This area. You can spend the day walking to so many attractions or hop on a bus and see many others. Lots of police presence so you feel very safe and comfortable.
Stayed 3 nights in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress was a little uncomfortable. There was a lot of noise in the hallway and in the room next door. Overall the room was spacious and very nice. Location was great!
Stayed 2 nights in May 2024
Response from Director of Operations on 13 May 2024
Dear Linda, Thank you for being our guest at The Westin New York at Times Square and for your review. We hope you had an overall satisfactory stay, and we are glad you liked our spacious, thoughtfully crafted guestrooms and optimal location. That said, we are sorry your bed did not meet your expectations; in the future, please know our front desk associates are always available to help make you as comfortable as possible. We also offer our apologies for the inconvenience caused due to the noise disturbances; we will address this appropriately as we always strive to enhance our guest experience. Thank you again for your patience, and we hope you will return so we can provide you with the revitalizing visit you deserve.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Noelimar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Operations on 14 May 2024
Dear Noelimar, Thank you for the outstanding rating and for being our guest. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Operations on 14 May 2024
Dear Mary, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Best Regards, David Weishar,Director of Operations

8/10 Good

Evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eatery too expensive at the hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Scott

Travelled with family
Good location for a show. Good experience. 2nd time we’ve stayed here.
Stayed 1 night in May 2024
Response from Director of Operations on 13 May 2024
Dear Scott, Thank you for choosing The Westin New York at Times Square again and for your high rating. We are glad you had a pleasant stay and that our dynamic location perfectly suited to your needs. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd time to NYC and this location was by far the best! We were very happy!!
Stayed 2 nights in May 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was exceptional. The staff were the friendliest I’ve ever seen. The facilities were super clean. The location was prime. I will ONLY stay at the Westin Time Square moving forward!
Stayed 2 nights in May 2024
Response from Director of Operations on 12 May 2024
Dear Victoria, Thank you for being our guest and for your gracious review. We are thrilled to read you enjoyed your time with us and that our impeccable property and intuitive associates exceeded your expectations. We are also glad our dynamic location worked well for your travel plans. It was our pleasure accommodating you at The Westin New York at Times Square, and we love knowing that we will be your hotel of choice every time you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Laurie Morrison

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything
Stayed 3 nights in May 2024
Response from Director of Operations on 12 May 2024
Dear Ms. Morrison, Thank you for choosing The Westin New York at Times Square and for your high rating. We are pleased to know you had a great stay and that our optimal location in proximity to Times Square perfectly suited to your needs. We loved accommodating you, and we look forward to exceeding your expectations again.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a perfect location. Easy to get to and explore the city from.
Stayed 2 nights in May 2024

8/10 Good

Michael Rayfield

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed before for a reason
Stayed 9 nights in Apr 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

David, LEWISTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Operations on 12 May 2024
Dear David, Thank you for being our guest and for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin New York at Times Square. We look forward to your return and wish you all the best with your future travels.Best Regards, David Weishar,Director of Operations

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable.
Stayed 3 nights in May 2024

10/10 Excellent

Kelley Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Operations on 11 May 2024
Dear Kelley Renee, On behalf of our team at The Westin New York at Times Square, thank you for the excellent rating. We strive to deliver immaculate, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will be your hotel of choice whenever you return to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin is our go to hotel every time we come to NYC. It’s close to all the theatres which is the main reason we come to visit. The staff are very welcoming and attentive. I love that at night security is there to make sure guests feel safe.
Stayed 2 nights in May 2024

8/10 Good

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Director of Operations on 9 May 2024
Dear Bradley, Thank you for choosing us and for taking the time to post your rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin New York at Times Square your home whenever your travels bring you to the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Was here at NYC for the first time and spent 4 nights at The Westin. Staff were amazing, great location, comfortable beds. Highly recommend.
Stayed 4 nights in May 2024

6/10 Okay

Andre D

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Couldnt actually drive to the location becasue they blocked the street off. Very hard to drive to. No fridge or microwave ( first for me) Bathroom smelled like pee Room whole was missing its wires, couldnt call room service .
Stayed 1 night in May 2024
Response from Director of Operations on 7 May 2024
Dear Andre D, Thank you for being our guest and for taking the time to share your review. Please accept our apologies for the concerns you outlined in your guestroom; we will address this with the appropriate individuals as we continually strive to grow and improve our guest services. We are sorry for any inconvenience and frustration caused to you and are very grateful for your patience. Thank you again for your feedback, and we hope to welcome you back for the exceptional experience you deserve.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Maria Teresa Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 4 nights in May 2024
Response from Director of Operations on 7 May 2024
Dear Ms. Teresa Lopez, Thank you for taking the time to share your experience at The Westin New York at Times Square. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our thoughtful hospitality exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the area. Best Regards, David Weishar,Director of Operations

8/10 Good

Lori Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was nice and located near everything.
Stayed 3 nights in May 2024
Response from Director of Operations on 8 May 2024
Dear Lori Lee, Thank you for choosing The Westin New York at Times Square and for sharing your perfect rating. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted accommodations and dynamic location helped elevate and optimize your stay. Thank you again for your business, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Bobbie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 5 nights in Apr 2024

8/10 Good

Rogelio Dinao De, Union City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location.
Stayed 4 nights in Apr 2024
Response from Director of Operations on 6 May 2024
Dear Mr. Dinao De, Thank you for being our guest and for taking the time to post your comments. We are glad you enjoyed your time with us and that our dynamic location worked well for your travel plans. It was our pleasure accommodating you to The Westin New York at Times Square, and we hope you will make us your home away from home whenever your travels bring you to our city.Best Regards, David Weishar,Director of Operations

8/10 Good

Roopa M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location staff good . Rooms are clean
Stayed 2 nights in May 2024

8/10 Good

CLAUDIA SOFIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. The only issue I have is that I wasn't warned about the destination fee, and then when it was explained to me, I thought it was a one-time $35 fee; that's how it was made to sound. Then they charged me over $40 per DAY, with the tax added. I have to say I would not have booked this hotel if I had known about this. (They also charged for WiFi...it was just too much.)
Stayed 4 nights in Apr 2024
Response from Director of Operations on 4 May 2024
Dear Sarah, Thank you for choosing The Westin New York at Times Square. We are glad you enjoyed your time with us and that our thoughtfully crafted property helped elevate and optimize your stay. That said, we regret not meeting all of your expectations. Our destination fee is listed on our website, and we apologize if this was not adequately communicated to you. We value hearing from our guests, and we appreciate your feedback. Thank you again, and we look forward to welcoming you back the next time you are in the area.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location, friendly staff and clean. Only inconvenience was the escalator under maintenance, but nothing major. Lovely stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Yolanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere, staff, cleanliness were all great! It was also in close proximity to many locations of interest.
Stayed 1 night in Apr 2024
Response from Director of Operations on 3 May 2024
Dear Yolanda, Thank you for choosing to stay with us at The Westin New York at Times Square. It is gratifying to know we met all of your expectations and that you were impressed with our pleasing atmosphere and well-maintained property, as well as our devoted associates. We are also happy to read our location worked our perfectly for you. It was a pleasure hosting your visit, and we hope to see you again soon. Best Regards, David Weishar,Director of Operations

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed in many properties in Manhattan, but this one in the Times Square area is one of my favorites so far. It offers an affordable, roomy option with a nice on-site restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zhencong

Quick problem solving
Stayed 4 nights in Apr 2024
Response from Director of Operations on 2 May 2024
Dear Zhencong, Thank you for the five-star review of The Westin New York at Times Square. We are thrilled to read about your enriching stay and how much you enjoyed our devoted hospitality. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Thank you again, and we look forward to welcoming you back very soon.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel situated in the heart of New York
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious clean room, extremely accommodating friendly staff. Look forward to staying again. Convenient location.
Stayed 2 nights in Apr 2024
Response from Director of Operations on 2 May 2024
Dear Amber, Thank you for the high rating of The Westin New York at Times Square. We are thrilled to learn you enjoyed your time with us and that you especially loved our immaculate, spacious guestrooms and devoted associates. It was also a pleasure reading our optimal location perfectly suited to your needs. Thank you once more for choosing us, and we love knowing you plan to return; we look forward to it.Best Regards, David Weishar,Director of Operations

10/10 Excellent

Rommell, Saipan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located around Times Square and the staff are friendly and very helpful. Will surely come back and recommend this place.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, Mille-Islesq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet in a very busy area. 1 block from Time Square.
Stayed 4 nights in Feb 2024