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Reviews of The Lexington Hotel, Autograph Collection

4 out of 5
The Lexington Hotel, Autograph Collection
511 Lexington Ave at 48th St., New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 477 out of 1004 reviews" "
Rating 8 - Good. 303 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was nice!
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aviva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, long check in lines and having an automatic credit at the bar added onto hotel bill would be better if it had longer hours.
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carlos F

Liked: Cleanliness, staff & service
----
Stayed 2 nights in May 2024
Response from Hotel Management on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Excellent customer service. Good value for your money. Would stay at the Lexington Hotel again in the future.
Stayed 2 nights in May 2024
Response from Hotel Management on 15 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent
Stayed 3 nights in May 2024
Response from Hotel Management on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ayondae Esuke Jetta, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming when we arrived!
Stayed 3 nights in May 2024
Response from Hotel Management on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a perfect location. Staff was friendly and accommodating. The only issue we had was a very very slow draining sink. Would definitely stay here again.
Stayed 2 nights in May 2024
Response from Hotel Management on 14 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place! Great location and great hotel!
Stayed 3 nights in May 2024
Response from Hotel Management on 13 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Stephen, Stamford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 13 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Krystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our weekend stay at the Lexington - fair New York price for a central location. Cute hotel, the lobby is beautiful and reception staff were very friendly. Negative included having to pay $3/bag cash to leave with the bellman before our check in which is usually a complementary service at other hotels, and their $35 destination fee per day, seems like an additional cost for no reason if you don’t want to order food/drinks, city bikes or use the gym option.
Stayed 2 nights in May 2024
Response from Hotel Management on 13 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jelena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property charges additional destination fee and does not disclose that upfront. Also, our cards were charged for using Stayton (for both rooms) although we never visited it. Be extra careful with your bill.
Stayed 2 nights in May 2024
Response from Hotel Management on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to hear every noise in the hallway but otherwise a pleasant stay.
Stayed 3 nights in May 2024
Response from Hotel Management on 10 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Madeline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Hotel Management on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

robyn

Awesome place
Stayed 2 nights in May 2024
Response from Hotel Management on 8 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Waheed

Liked: Amenities
Efficient
Stayed 2 nights in May 2024
Response from Hotel Management on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John

Stayed 2 nights in Apr 2024
Response from Hotel Management on 20 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

pavlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, could have been a little bit cleaner but no complaints!
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew Krudwig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and a beautiful property!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chad Hermon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great!
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Alan

The staff was friendly and helpful. I found the room a bit small and tight. We were disappointed that on a Friday night the bar stopped serving drinks at 11pm. According to our server it’s because the new management company refused to pay the staff OT.
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t appreciate the “destination” fee of $35 a day that I was not told about. I was just told about the $35 daily hotel credit. Had I known that I would have been charged it regardless I would have used the service more often than I did. This fee should be on Expedia’s site so the customer knows before booking. Otherwise a great hotel for the price we paid.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ayako

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michelle

Stayed 2 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

peter

Travelled with family
Disliked: Staff & service
Tried to check in after the check in time of 4 pm and and they didn’t have our room ready for us us until after 6pm. They said they were still cleaning it. Offered nothing to us for the inconvenience and just acted as if it was no big deal that we needed to go sit in the lobby and wait. Very disappointed , will never stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

April

Stayed 1 night in Apr 2024
Response from Hotel Management on 6 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jossefrancisco

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here
Stayed 3 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 10 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Lydia

Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is lovely. However the bathrooms are very small and the toilets are very low and difficult to use. Its also very noisy. Understanding its the big city it a still too noisy. Also the hotel bar is only open from 5 to 11. Who does that?
Stayed 2 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Winson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and larger room than thought!!!
Stayed 4 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We think this property is amazing! We would look forward to going back. The only thing I would make a recommendation to is in room 1907. The curtain does not go down on one of the windows and so light comes in all night long.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Patty

Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

ALBERT

Travelled with family
Liked: Cleanliness, property conditions & facilities
The $35 dollar destination fee that is extra surprise feels like its been offset by the cost of breakfast but breakfast will cost an additional $35/person and its prebilled so your destination fee is multiplied many times over,
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tess

Liked: Amenities
Good service
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I well located hotel with classic New York style. Fast and easy checking. Nice and clean rooms
Stayed 3 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Doug

Stayed 1 night in Mar 2024
Response from Hotel Management on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful during our stay! We wouldn’t stay anywhere else in New York! Will recommend to all of our friends.
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rachelle, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Julieanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 1 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Juliett

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived at the hotel it was raining, I asked for one umbrella because i have small children to bring them down from the car and the lady at the front desk told me they didn't have any. No one offer to help me bring the luggage up to my room. horrible service if you are with kids.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel is a cash cow operating business. Two days before my arrival I got a message saying I would be charged $35 tourist fee which would be offset by a$35 credit for drinks at the bar or breakfast which is $36.95. So you end up spending more money for tip. If I had know. If this scam before I would have booked elsewhere
Response from Hotel Management on 29 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Banibai

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was good. However, the bodywash bottle in my bathroom was not brand new. It had been opened and half used.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and welcoming. Lovely.
Response from Hotel Management on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!