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Reviews of Tempo by Hilton New York Times Square

4 out of 5
Tempo by Hilton New York Times Square
1568 Broadway, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1603 out of 2077 reviews" "
Rating 8 - Good. 305 out of 2077 reviews" "
Rating 6 - Okay. 99 out of 2077 reviews" "
Rating 4 - Poor. 34 out of 2077 reviews" "
Rating 2 - Terrible. 36 out of 2077 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay with blackout curtains.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sabrina Silva

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it there!! I will stay there again for sure.
Stayed 1 night in Apr 2024

10/10 Excellent

Dutch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice rooms. Great views. Lobby bar is delish
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of Times Square
Stayed 1 night in Apr 2024

10/10 Excellent

Rori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel rooms are small but are well put together and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 2 nights in Apr 2024

8/10 Good

melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The addition of a microwave to the rooms would make the hotel itself perfect.
Stayed 4 nights in Apr 2024

8/10 Good

Fabricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Anne B.

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and staff were exceptional! The rooms were quiet and extra clean! Thank you for a wonderful weekend~
Stayed 2 nights in Apr 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, nice rooms, too close to town square, very loud all night and trashy area
Stayed 3 nights in Apr 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! The rooms are a bit small and have very limited drawer and closet space, but are quite nice otherwise. The bar area is very busy throughout the day and we noticed tables frequently weren’t bussed. But what a wonderful location!
Stayed 5 nights in Apr 2024

10/10 Excellent

Pierre-Marc, Prévost

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Apr 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient to walk everywhere we will definitely be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The location is prime and the hotel was super clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in a convenient location, very nice room (a little snug on walking room but overall nice). Would absolutely stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of Times Square
Stayed 3 nights in Apr 2024

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great area and great customer service!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Crystal, Walhalla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for my 48th birthday. I enjoyed myself the staff were all super nice and the hotel was great!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right in the heat of the action of Times Square. We also walked very comfortably to Central Park and The Empire State Building. Amazing staff and locations. Room is great and very comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Heeji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and caring
Stayed 3 nights in Mar 2024

10/10 Excellent

Mandy

Travelled with partner
Location, location, location! Friendly staff, clean property, beautiful room and great food available onsite!
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is all about that sleek, modern look that just screams NYC chic. It’s like you step in and bam – you’re hit with these awesome views that’ll have you snapping pics day and night. Super comfy and stylish rooms, with windows that show off the city like a live painting. And talk about being in the middle of the action – it’s like New York’s best stuff is your next-door neighbor. Broadway shows, killer shopping, and all those famous spots are just a hop, skip, and a jump away. FYI the will charge you $34.95 each day as a destination charge, apparently is NY common hotel fee. So, if you’re hitting up New York and want a place that’s as cool and connected as you are, Tempo by Hilton is a great option to the ultimate city experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rokas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and new
Stayed 4 nights in Apr 2024

10/10 Excellent

Daphne Letresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, would definitely use again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Apr 2024

8/10 Good

Jason Neil, Hillsboro

Excellent location if you are in Manhattan to see Broadway shows.
Stayed 4 nights in Apr 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay in Manhattan/Times Square area. Stayed with two dogs, property very accommodating.
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Mark,We appreciate your review of Tempo By Hilton New York Times Square. It was our pleasure to provide comfortable accommodations for you and your furry family! We are always happy to match your Tempo and assist with anything you may need. Thank you for sharing your feedback. We are pleased to welcome you to our property, where we believe “ A good life is about pacing. Set your own pace at Tempo.”Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Sérgio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally right next to Times Square, newly refurbished to a very modern and high tech style.
Stayed 6 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Sérgio,Thank you for your review of Tempo By Hilton New York Times Square. We're delighted to hear you enjoyed our prime location and stylish property. It was our pleasure to have you here, and we look forward to welcoming you back the next time you're in the city!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Tanissa Chantel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property best NYC location to attractions, Times Square, dining and shopping. Lovely upscale hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Tanissa,We know how hard it is to book the perfect location in NYC, and we're thrilled to hear we're able to deliver an unforgettable Times Square experience. At Tempo, we put you in the center of where it all happens, providing direct access to the unforgettable and invigorating rhythm of the city from the comfort of our modern accommodations. We look forward to welcoming you back to Tempo By Hilton New York Times Square, where we believe in setting your own pace.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying here when I’m in NYC! Thank you!
Stayed 6 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Catherine,Thanks for your feedback. It is our pleasure to hear that staying with us at Tempo By Hilton New York Times Square made such a positive impact on your experience. We hope to welcome you back for another great stay!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tempo is right at Times square and ideally situated for those who want to see Manhattan. There is lots to see close by and numerous transportation options to get you to other parts of New York city. Staff is friendly and very helpful. Great place to stay!
Stayed 7 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear James,Thank you for taking the time to provide your kind review of Tempo By Hilton New York Times Square. We are delighted that our convenient location and pleasant staff helped provide you with the stay you expected. It would be our pleasure to host you again while you enjoy the sights and sounds of Times Square at your own pace.Sincerely,Matt Slippoy,General Manager

8/10 Good

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far too expensive to dine/drink in hotel.
Stayed 5 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Tom,Thank you so much for the high rating. While we trust that you had a good stay with us overall, your feedback regarding our food and drink rates is gratefully received. It would be a pleasure to host you again in the future, so hurry back. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are amazing, room was sparkly clean and new. Location was central.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Paula,It was such a pleasure to welcome you to Tempo By Hilton New York Times Square! Our team will be thrilled they left a memorable impression on you, and we appreciate you mentioning our impeccable accommodations. Hopefully, our fantastic location allowed you to set your own pace while exploring NYC, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Right on Time Square.
Stayed 2 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Peter,Thank you for being a valued guest and for taking a moment to tell us about your experience. We are glad you chose Tempo By Hilton New York Times Square, and we agree that our hotel's location is unparalleled. Please come back and see us again the next time you are in the city!Sincerely,Matt Slippoy,General Manager

2/10 Terrible

Ilan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worse costumer service ever Front desk !!!
Stayed 8 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Ilan,Thank you for taking a moment to review your recent experience. We sincerely regret to learn of your disappointment. Your feedback will be shared internally to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a stay that better reflects our true spirit of service. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location great, very pleasant and helpful staff. Rooms are small. Light controls are difficult to comprehend.
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Harry,We sincerely appreciate your review. It's great to know you enjoyed our excellent location and service. We'll also share your feedback about our accommodations with the rest of our team, as guest satisfaction is of the utmost importance to us. It was our pleasure to host you, and we hope to welcome you back soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Glorimar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and renovated. Excellent!
Stayed 6 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Glorimar,Thank you for recognizing our efforts to maintain an immaculate environment for our guests! Your kind words are greatly appreciated, and we look forward to welcoming you back to Tempo By Hilton New York Times Square for another outstanding visit.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

chelcy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property very modern
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Apr 2024
Dear Chelcy,We're thrilled to hear that you found our property very modern and appealing! Providing a contemporary atmosphere is important to us, and we're pleased it contributed to your positive experience. Thank you for your kind words, and we can't wait to welcome you back to Tempo By Hilton New York Times Square for another enjoyable stay.Sincerely,Matt Slippoy,General Manager

8/10 Good

kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Kayla,The view is amazing, and we're so pleased it helped make your stay at Tempo By Hilton New York Times Square memorable. We look forward to seeing you again soon.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Melanie Jane

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had a great location in the middle of Time Square. Was lively, but quiet for sleeping. Was walkable to many things, subway located right below the hotel and felt the hotel was secure. You never had to wait long for an elevator. Rooms were very clean and the beds were very comfortable. Had modern amenities within the room, many hooks for towels, spacious shower with pressure and ample hot water. Provided soap, body cream, shampoo and conditioner.
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Melanie,We're so happy to know that our prime location, comfortable beds, and more were perfect for your needs! Thank you so much for the five-star rating and we hope to see you again soon. Sincerely,Matt Slippoy,General Manager

8/10 Good

Kathy, Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to Times Square and Broadway shows. The concierge staff and doormen were extremely friendly and helpful. The guest room was comfortable and clean. We would stay at this hotel again. Only small issue we had was with a front desk clerk when we went to check in after 3 pm. He advised us that check in wasn’t until 4 and we would have to come back. Our Expedia reservation said our check in was 3 pm. Travel days are long and we would have appreciated if the check in time between Expedia and the hotel matched.
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Kathy,We're so happy to know that you enjoyed everything about your time with us, from our prime location to our friendly team members. We're sorry to hear about any confusion or miscommunication regarding our check-in time, as we always strive to be as transparent as possible regarding this matter. Your feedback will be discussed internally and we hope to see you again in the future. Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Linda, katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic. Very close to everything and the subway is right around the corner. Staff was very friendly. The property is very clean. The only issue was my room was not made up the first day. I asked the desk to make sure housekeeping came by the next morning before I left for the day and they did. I had a wonderful stay!!! I will be back.
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Linda,It was our pleasure having you as a guest at Tempo By Hilton New York Times Square. Thank you for complimenting our ideal location, clean accommodations, and helpful service. We are glad your team could resolve the situation from the first day. Your feedback is greatly appreciated, and we look forward to seeing you again soon!Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Emma Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at many New York hotels, but this hotel is in the PERFECT location for exploring all of Manhattan. There is a subway station right next door but plenty of places are well within walking distance. The staff were absolutely amazing, the restaurant served gorgeous cocktails and had an extensive non-alcoholic range, too. We can't wait for our next trip! We won't stay anywhere else in New York now.
Stayed 4 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Emma,It was a delight to welcome you to Tempo By Hilton New York Times Square, and we are thrilled to know we are now your "go-to" hotel in NYC. Your kind comments about our prime location, wonderful staff, and great bar are appreciated and will be shared with the team. We look forward to welcoming you back for many more memorable visits.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were a bit small for double occupancy. not a lot of space to put two suitcases and clothes
Stayed 3 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Michael,We regret any inconvenience caused by the size of our rooms for double occupancy. At Tempo, we believe in setting your own pace, and we're committed to ensuring your comfort. Your feedback is valued, and we'll take corrective action to improve. We hope to welcome you back for a more enjoyable stay.Sincerely,Matt Slippoy,General Manager

10/10 Excellent

patrice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close to everything and everyone was super nice.
Stayed 3 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Patrice,Thank you for sharing your experience with us! Our priority is providing convenience and excellent service, and we're thrilled to have met your expectations. We appreciate your feedback and look forward to welcoming you back to Tempo By Hilton New York Times Square for another enjoyable stay!Sincerely,Matt Slippoy,General Manager