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Reviews of Park Terrace Hotel

4 out of 5
Park Terrace Hotel
18 West 40th St, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 971 out of 1314 reviews" "
Rating 8 - Good. 254 out of 1314 reviews" "
Rating 6 - Okay. 47 out of 1314 reviews" "
Rating 4 - Poor. 24 out of 1314 reviews" "
Rating 2 - Terrible. 18 out of 1314 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of Midtown but very quiet. Next to Bryant Park, the Library, and GCS. Lovely.
Stayed 6 nights in May 2024

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant and bakery very close, very quiet room, and comfy bed!
Stayed 4 nights in May 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing more to add than the qualities checked above.
Stayed 3 nights in May 2024

10/10 Excellent

Richard Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location
Stayed 5 nights in May 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy & much slamming of doors and I was right next to the housekeeping closets and there is a lot of slamming of doors all morning, so I did not get sleep and I got woken up every day and I stayed there for 8 nights
Stayed 8 nights in May 2024

8/10 Good

deneen, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PTH Team on 19 May 2024
We appreciate your great rating. We hope to see you back in the near future.

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel at a great location. Excellent staff.
Stayed 5 nights in May 2024
Response from PTH Team on 19 May 2024
We appreciate your positive feedback. We hope to see you back in the near future.

10/10 Excellent

SHLOMIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ! flawless My stay started a day earlier when Raquel kindly showed me the hotel and the rooms, she was so nice and kind. The room was clean spotless with a cute welcoming complimentary from the hotel. The bed sheets are pampering very comfortable mattres. ‏ Front desk were helpful and kind .thank you Harry Kate and everybody else Location is amazing right on Bryant park 5th avenue and times Square. I will return!
Stayed 4 nights in May 2024
Response from PTH Team on 19 May 2024
We appreciate your positive feedback. We hope to see you back in the near future.

10/10 Excellent

Abduladhim, Dhahran

Liked: Cleanliness, staff & service, property conditions & facilities
I give it four stars not five because they have a nice breakfast included before the pendamic but after that they canceled it but the rate for the room it more expensive
Stayed 3 nights in Jan 2024
Response from PTH Team on 19 May 2024
We appreciate your positive and honest feedback. We hope to see you back in the near future.

10/10 Excellent

Audra M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from PTH Team on 19 May 2024
We appreciate your great rating. We hope to see you back in the near future.

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from PTH Team on 19 May 2024
We appreciate your positive rating. We hope to see you back in the near future.

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with this property from the moment we arrived until after check out. The staff were friendly, knowledgeable and accommodating whenever we had questions about dining options and how to get around town. The room was clean and well appointed. For NYC, I would say the size was bigger than expected. I did book a high floor since they tend to be quieter and my room (1108) was located at the end of the hall and on the back side of the building so it was even quieter. The bed was comfortable and I love the Malin & Geotz toiletries. My biggest complaint is the lack of half & half available to go with the Nespresso machine in the room (only Coffeemate) but plenty of coffee shops in the immediate area. The location was lovely too with Bryant Park just across the street and subway station located within the block. If you’re looking for a hotel in Midtown, pick this one!
Stayed 2 nights in May 2024
Response from PTH Team on 7 May 2024
We appreciate your amazing rating and feedback. We hope to see you soon in the near future.

10/10 Excellent

Christopher, Friendship

Stayed 1 night in Apr 2024

10/10 Excellent

Offer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
missing a refrigerator iמ the room - required for my insulin
Stayed 2 nights in Mar 2024
Response from PTH Team on 7 May 2024
We appreciate your amazing rating and feedback. We hope to see you soon in the near future.

10/10 Excellent

richard, Winter Park

Stayed 4 nights in Apr 2024
Response from PTH Team on 19 May 2024
We appreciate your positive rating. We hope to see you back in the near future.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
The bright and comfortable lounge is a great feature.
Stayed 1 night in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and service
Stayed 4 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your great feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Sergio Chevere Del

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

Rebecca

Liked: Property conditions & facilities
My daughter and I would stay again
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Regina

Stayed 3 nights in Apr 2024
Response from PTH Team on 19 May 2024
We appreciate your positive rating. We hope to see you back in the near future.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

8/10 Good

James, Lenoir

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was just what we needed for a three night stay in New York. Convenient to many restaurants and transportation needs.
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the subway and close to major attractions. Very convenient and modern clean hotel. Staffs are very friendly and it’s our second time back and will probably return again in the future.
Stayed 2 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

10/10 Excellent

Arab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming and customer-oriented. The terrace patio was under construction during my last stay, and is now open and a great space. Park Terrace is rapidly becoming my go-to NYC hotel.
Stayed 1 night in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing feedback. We hope to see you back in the near future. Thank you!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

8/10 Good

cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and friendly staff. They’re in the midst of some construction in the common areas, but it didn’t impact my stay.
Stayed 2 nights in Feb 2024
Response from PTH Team on 16 Apr 2024
We appreciate your positive feedback. We hope to see you back in the near future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Room is very clean, new bath and bedding materials. Very small west facing rooms with very little natural light even by NY standards. One elevator was not working so I walked the stairs a lot. Only on the third floor so no problem for me. Coffee maker is nespresso style, only espresso cups which was fashionable but I just wanted to make coffee. Location is great, at this price point you can find a bigger room that’s comparable in quality.
Stayed 2 nights in Apr 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent choice for a trip to New York , whilst the hotel has few facilities it makes up for it by the great location.modern comfortable rooms A safe location as a woman I walked most places, great restaurants locally and excellent transport links .
Stayed 5 nights in Apr 2024
Response from PTH Team on 16 Apr 2024
We appreciate your positive feedback. We hope to see you back soon.

10/10 Excellent

Rachel

Stayed 3 nights in Apr 2024
Response from PTH Team on 7 May 2024
We appreciate your amazing rating and feedback. We hope to see you soon in the near future.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed here for an early birthday weekend for me. From the moment we arrived, Harry was extremely charismatic and eager to make our stay perfect! I had requested a room with a view (since it was my birthday weekend) and when we got up to the room we saw a brick wall. I went down and talked to Harry about how I had requested a view (and totally understood that I was told it would only happen based on availability) and Harry made it happen!! On top of that fabulous hospitality, they were able to hold our bags and food while we walked around our last day after check out! If I stay in the city again, this is where you will find me :)
Stayed 1 night in Apr 2024
Response from PTH Team on 16 Apr 2024
We appreciate your positive feedback. We hope to see you back in the near future.

10/10 Excellent

Lisa, Renton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location near park and library. Very clean and friendly
Stayed 1 night in Apr 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

Valeryia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PTH Team on 16 Apr 2024
Thank you for the great rating. We hope to see you back in the near future.

10/10 Excellent

Sin Jeong

Stayed 3 nights in Apr 2024
Response from PTH Team on 1 May 2024
We appreciate your amazing rating. We hope to see you back in the near future. Thank you!

10/10 Excellent

NA YOUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning, excellent location
Stayed 4 nights in Mar 2024
Response from PTH Team on 4 Apr 2024
We appreciate your positive rating. We hope to see you back soon.

10/10 Excellent

Jesse, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from PTH Team on 4 Apr 2024
We appreciate your positive rating. We hope to see you back soon.

10/10 Excellent

Inessa, Pikesville

Business traveller
Liked: Amenities
Clean, professional, convenient
Stayed 1 night in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is great and the staff was very helpful. Free water is great. Restaurant on site is very good. Rooms are on the small side and terrace was closed for remodeling.
Stayed 4 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for exploring New York, opposite the public library (a good landmark if lost!) and Bryant park. Great in room toiletries, sadly no tea bags but I’m sure the lovely staff would have provided some if asked (we had bought our own and asked for a kettle in the room which they obliged). Room was spacious and clean. Sports Center well equipped. The best bit was complimentary wine hour, this was the cherry on a pretty perfect cake!
Stayed 3 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, comfortable room with a great view. Great helpful staff, we will be back for sure.
Stayed 3 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating. We hope to see back you soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your positive feedback. We hope to see back you soon.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating. We hope to see back you soon.

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place I’ve ever stayed in NYC. We walked everywhere unless we had luggage as it was convenient to so many places. The staff was so helpful and friendly. Room was stylish, comfortable and so quiet. We never once heard traffic sounds. I would stay here again in a second!
Stayed 2 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

6/10 Okay

Loretta

Stayed 4 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not often that I give reviews on the numerous hotels I stay in/have stayed in but I was compelled to write one for this amazing, wonder and fabulous hotel that ticked all the boxes. My wife and I stayed at The Park Terrace Hotel for three nights this weekend just gone. I can honestly say that this is one of the most friendly, pleasant, clean and convenient hotels I have stayed in. The staff were very professional, courteous, welcoming and helpful the moment we stepped in the door. We were kindly upgraded as we were celebrating our 10th wedding anniversary and given a bottle of wine that was delivered to our room. Popcorn and a cold drink, together with a well stocked coffee bar was also waiting for us. There are also convenient H2O and ice stations on each floor. The service throughout at the hotel was second to none. The Hotel is conveniently located allowing you to walk to all the major attractions and transport hubs - yet situated next to a very and peaceful scenic Bryant Park allowing you to escape the hustle and bustle of the city. We used the air train and the LIRR (Long Island Railroad) to and from JFK and both journeys only took 45 minutes door to door. I highly recommend this first class hotel - I guarantee you won’t be disappointed. A huge thank you to the staff at the Park Terrace Hotel for making our weekend one to remember.
Stayed 3 nights in Mar 2024
Response from PTH Team on 27 Mar 2024
Thank you for your outstanding rating and positive feedback. We hope to see you back very soon.

2/10 Terrible

Emmanuel

Business traveller
I had a family issue to deal with. I’m a regular customer. Stayed there Nov, Dec, Jan, plus many times previously, and they would not credit my rooms.
Stayed 2 nights in Feb 2024
Response from Park Terrace Hotel Team on 28 Mar 2024
Hello Emmanuel, our management team will contact you regarding this issue.