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Reviews of Empire Hotel

4 out of 5
Empire Hotel
44 W 63rd St, New York, NY

Reviews

7.6

Good

Rating 10 - Excellent. 1228 out of 3343 reviews" "
Rating 8 - Good. 904 out of 3343 reviews" "
Rating 6 - Okay. 550 out of 3343 reviews" "
Rating 4 - Poor. 353 out of 3343 reviews" "
Rating 2 - Terrible. 308 out of 3343 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Carmen and Javier

Travelled with partner
Liked: Staff & service, amenities
I recently stayed at a charming hotel located right in front of Lincoln Center. The overall experience was positive, with some notable highlights and minor drawbacks. The staff were very helpful throughout the stay. Although early checkout was not available, they facilitated an earlier check-in process, allowing us to leave and return only to pick up our room key. When I requested toiletries, they promptly provided a toothbrush and shower cap, although complimentary deodorant was not available. The hotel's location is excellent, directly across from Lincoln Center, making it convenient for exploring the area. The room boasted a spectacular view, enhancing the overall experience. The rooftop area, despite being a bit overpriced, offered a convenient and excellent spot to relax and enjoy the surroundings. However, the hotel is old, with only minor cosmetic renovations. Some areas, like the slightly rusty shower floor and awkward door placement near the toilet, reflect its age. Additionally, no coffee was available in the room, which was a small inconvenience. In summary, the hotel's fantastic location and helpful staff made the stay enjoyable, despite the minor drawbacks related to its age and in-room amenities.
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Conor

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Empire is a top hotel. Perfect location and surrounded by restaurants local Hotspots.
Stayed 2 nights in May 2024
Response from Empire Management on 13 May 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located across from the Lincoln Center where my nephew was preforming. Restaurants within walking distance. Easy access to the buses and subway. Staff was friendly and professional. All of them. The only thing I saw that needed attention was that the bathroom door on the inside could use some sanding and paint. We enjoyed our stay very much and will be returning. There was some noise as we were on the first floor but I think anywhere you stayed you’ll hear the hustle and bustle of the city.
Stayed 3 nights in May 2024
Response from Empire Management on 13 May 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Empire is a great balance of value, location, and convenience.
Stayed 2 nights in May 2024
Response from Empire Management on 13 May 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 Excellent

Sophie, Tiburon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location was excellent. Lovely friendly boutique hotel. We were so grateful that we were able to get an early check in after a red eye! Amorino and Starbucks right under the hotel made coffee a non-issue. Would definitely return!
Stayed 2 nights in May 2024
Response from Empire Management on 13 May 2024
Thank you for sharing your feedback. We are pleased to know you enjoyed your stay with us. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. friendly staff. Room was a bit dark and needed electrical outlets by desk.
Stayed 3 nights in May 2024
Response from Empire Management on 13 May 2024
Thank you for sharing your recent experience with us. We are delighted to know you enjoyed your stay with us and you found the location and hospitable service to your liking. We would love to accommodate you in the near future.

8/10 Good

Moshe

Travelled with family
Liked: Cleanliness, staff & service
Great location room are small but this nyc
Stayed 1 night in Apr 2024
Response from Empire Management on 13 May 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

6/10 Okay

Evelyne

Liked: Staff & service
Disliked: Property conditions & facilities
Location is really good.
Stayed 3 nights in May 2024
Response from Empire Management on 13 May 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 Good

Ernest

Travelled with family
Liked: Cleanliness, staff & service, amenities
A little worn but clean
Stayed 3 nights in May 2024
Response from Empire Management on 13 May 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Empire Management on 12 May 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and friendly place. Would stay again.
Stayed 1 night in May 2024
Response from Empire Management on 12 May 2024
Thank you for taking the time to complete our survey. We value your time and business and look forward to your next stay with us.

8/10 Good

Drazen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Location is unbeatable. Tired old building, carpets overdue for replacement, hot water takes ages, no laptop safe in the room. Receptionists are courteous but not very helpful and mostly officious.Hardly a three star hotel...but in NYC hotels can get away with anything. Real stars of Empire are the cleaning staff and "bell-boys". Always friendly and go an extra mile. They all deserve five stars.
Stayed 4 nights in May 2024

10/10 Excellent

Bradford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Lincoln center, Central Park and close enough to Broadway by taxi or subway. Love this area!!!!!
Stayed 1 night in May 2024
Response from MJ on 10 May 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. I'm happy you enjoyed your stay so thoroughly.

6/10 Okay

Cecilia

Travelled with family
Beautiful lobby!
Stayed 1 night in May 2024
Response from MJ on 10 May 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 Okay

Lidija

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice customer service
Stayed 2 nights in May 2024
Response from MJ on 9 May 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

6/10 Okay

Corinne

Stayed 2 nights in May 2024
Response from MJ on 10 May 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from MJ on 9 May 2024
Thank you for sharing your feedback. Please, visit us again soon. We look forward to welcoming you here at The Empire Hotel NYC!

10/10 Excellent

Tammie Miller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Empire Management on 8 May 2024
It's always a pleasure receiving feedback from our guests. On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

6/10 Okay

James

Business traveller
Liked: Cleanliness, property conditions & facilities
No coffee pot in room & no Room service
Stayed 2 nights in May 2024
Response from The Empire Hotel on 9 May 2024
Thank you James for your review. We do apologies for the inconvenience you've experienced. Unfortunately, we do not have coffee makers but we do have coffee shops at a close proximity like Rosetta Coffee shop and Breads Bakery that offer a discount for all of our guests. We look forward to welcoming you back in the future.

8/10 Good

betty a

Liked: Cleanliness, staff & service, property conditions & facilities
I've stated at the Empire Hotel twice and will continue to do so. The hotel itself isn't in the best condition but i would say it's good. If you're looking for high-end luxury, this would not be the hotel. Though there is a rooftop restaurant/bar, there is no in-room dining because the hotel doesn't have a kitchen. However, its location is great. The Lincoln Center is across the street as well as the 66 St-Lincoln Center subway station. And it's not packed with the normal tourist crown around the neighborhood. It's a short stroll to Central Park and a short walk to Columbus Square. For me, I am not in the hotel for much of my stays so this fits me just perfectly. Staff are helpful and my rooms have been very clean. Hall is a bit dark but that doesn't bother me.
Stayed 4 nights in Apr 2024
Response from Empire Management on 8 May 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

6/10 Okay

Karin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Empire Hotel is a very nice hotel within a great area close to things. The rooftop was nice. The service needs improvement. When I arrived I had the hotel hold my luggage till check in which was great. Only thing when it was time to check in, I received my bags but wasn’t offered any help taking them up to my room. Also, I had to call the front desk, the phone rang and rang. Finally someone answered and put me on hold and never got back to me. I had to hang up and call back. Honestly I expected better service for what was paid for my stay.
Stayed 3 nights in May 2024
Response from Empire Management on 8 May 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

10/10 Excellent

vasel

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Empire Management on 8 May 2024
It's always a pleasure receiving feedback from our guests. On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Great place for a weekend stay. Great location.
Stayed 2 nights in May 2024
Response from Empire Management on 8 May 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern but affordable
Stayed 3 nights in May 2024
Response from The Empire Hotel on 7 May 2024
Thank you for your 5 star review Tony! We are delighted to have you as our valued guest.

4/10 Poor

Wade

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in May 2024
Response from MJ on 9 May 2024
Thank you for sharing your feedback. Please, visit us again soon.

2/10 Terrible

bruno, new orleans

Travelled with group
Terrible hotel
Stayed 2 nights in May 2024
Response from The Empire Hotel on 7 May 2024
Hello Bruno, thank you for your review. Your feedback is gratefully received, as it helps us strive for improvement. We certainly apologize and ask that you contact the hotel to discuss your stay. We will do our best rectify these unfortunate misdoings. We can't wait to welcome you back to the Empire Hotel.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view from our room was a roof not like the time we stayed before a little disappointing
Stayed 2 nights in Apr 2024
Response from The Empire Hotel on 7 May 2024
Hello Kathy, thank you for your review. We certainly apologies that you did not enjoy our courtyard view. Our front desk team, upon request, can help assign a room with a city view. Please do let us know upon check-in for any future reservation. We are more than happy to accommodate. We can't wait to welcome you back to the Empire Hotel.

8/10 Good

Antonio

Business traveller
Liked: Staff & service
Dated hotel. Across the street from Lincoln Center a plus. A little noisy. Pool not open but advertised.
Stayed 1 night in May 2024
Response from The Empire Hotel on 7 May 2024
Thank you Antonio, we're delighted to know you enjoyed our convenient location. We certainly apologize for any inconvenience you experienced during your stay. We are so delighted to have you as our valued guest.

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service
Fancy lobby, nice staff, rooms bigger than expected for nyc but rooms could be better / more updated / have nicer amenities
Stayed 3 nights in May 2024
Response from The Empire Hotel on 6 May 2024
Hello Cassandra, thank you for your review. Your feedback is gratefully received. We love that you enjoyed our attentive staff and our spacious rooms. Please note, we are undergoing many renovations to uplift our aesthetic and modernize our hotel. We can't wait to welcome you back to the Empire Hotel.

8/10 Good

Scott, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be great if the check-in and check-out process was faster and more efficient/modern. Anytime I have to go to the front desk I know I am going to have to wait because all attendants will be busy
Stayed 1 night in May 2024
Response from The Empire Hotel on 6 May 2024
Thank you Scott for your review. We do value your feedback as it helps us strive for improvement in these specific areas. We are delighted to have you as our valued guest.

6/10 Okay

Mary, Hamden

Travelled with family
Disliked: Amenities
The location is great. The rooms are quite dated and the bathroom was difficult (toilet too close to the bathroom door, dysfunctional sink with faucet way too close to sink basin). Despite these issues, it was a quiet room and the hotel felt safe.
Stayed 2 nights in May 2024
Response from Empire Management on 6 May 2024
We do apologize for any inconvenience regarding the room. We are addressing and can assure you this is certainly not an accurate representation of the level of service we strive to provide. Our goal is to provide a great stay and exceptional service. We look forward to another opportunity to have you as a guest.

4/10 Poor

Holly

Disliked: Property conditions & facilities
Great location. The room was terrible. Freezing cold. A window that looked out onto an internal air conditioner and pipes that was very loud at night, so I had to get ear phones to sleep. The price was better than some of the other hotels I was looking at, but in the end, it was not worth it.
Stayed 2 nights in May 2024
Response from Empire Management on 8 May 2024
Complete guest satisfaction is our top priority and anything less than that isn't taken lightly by our management team. Allow me to profess my apologies for the inconvenience you experienced. This is most certainly not the impression we want our guests to leave with. I'd like to ask for the opportunity to welcome you back and redefine your experience. Please contact the property directly and we'd be delighted to ensure your next stay exceeds your expectations.

8/10 Good

Alicja

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel's glory days are already behind it. Many places need to be refreshed. In the rooms you can find remnants of previous guests (e.g. masks). Generally, a nice hotel and a great location. Unfortunately, it was very noisy from the street and from the air conditioning on the roof. No ventilation in the bathroom, and poor ability to regulate the air conditioning.
Stayed 8 nights in Apr 2024

6/10 Okay

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very small and the hotel is kind of far from subway. It’s 5 min to Central Park and Columbus circle
Stayed 2 nights in Apr 2024
Response from Empire Management on 6 May 2024
We do apologize for any inconvenience regarding the room. We are addressing and can assure you this is certainly not an accurate representation of the level of service we strive to provide. Our goal is to provide a great stay and exceptional service. We look forward to another opportunity to have you as a guest.

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Empire Management on 6 May 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Empire Management on 6 May 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 Excellent

Owen

Great
Stayed 1 night in May 2024
Response from Empire Management on 6 May 2024
It's always a pleasure receiving feedback from our guests and an even greater delight when they've had a great time! On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 Excellent

Louise, Kingston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Empire Management on 4 May 2024
Thank you for your feedback! We're happy you enjoyed your stay and we are eager to continue welcoming you back.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy room, helpful staff.
Stayed 4 nights in Apr 2024
Response from Empire Management on 4 May 2024
Thank you for sharing your recent experience with us. We're glad you found the location and hospitable services to your liking. We're happy you enjoyed your stay so thoroughly and we are eager to continue welcoming you back.

10/10 Excellent

Ljubisa

Liked: Cleanliness, staff & service, property conditions & facilities
next to Duomo and La Scala… unbeatable location!
Stayed 1 night in Apr 2024
Response from Empire Management on 5 May 2024
Thank you for sharing your recent experience with us.

8/10 Good

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby could use a remodel, but perfect location for Central Park.
Stayed 4 nights in Apr 2024
Response from Empire Management on 5 May 2024
Thank you for sharing your recent experience with us.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was very friendly and helpful. Hotel is a bit dated. No safe or mini bar in the rooms. Great location, right across Lincoln Center and near the Metro.
Stayed 4 nights in Apr 2024
Response from Empire Management on 6 May 2024
It's always a delight receiving feedback from our guests and an even greater pleasure to know they've had a great time. Thank you for your kind comments about our team members. On behalf of the entire team at The Empire Hotel, we look forward to welcoming you back as our guest!

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location as we were in the NYC for the NY RR women’s half marathon at Central Park. Walkable to so many restaurants and shopping. Staff were helpful and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Shuhui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is little small.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great- near transportation and restaurants, and our room was very nice/ clean. We enjoyed sunny afternoons at the rooftop restaurant, which had outdoor seating and happy hour from 2:00- 6:00. Mostly, we were very grateful for Pasquale, who helped us with our reservation when our flights were delayed and our stay was extended. Because of his exceptional service, our stay was perfect.
Stayed 3 nights in Apr 2024
Response from Empire Management on 4 May 2024
Thank you so much for your feedback! We're glad you found the location and hospitable services to your liking. We're happy you enjoyed your stay so thoroughly and we are eager to continue welcoming you back.

6/10 Okay

Michael

Really disappointing state of the property. It was just very dated, the Ac didn’t work then it was so loud that you couldn’t sleep. The rooms were tiny and you could hear people in the other rooms overall disappointing experience for the price.
Stayed 4 nights in Apr 2024
Response from MJ on 9 May 2024
we sincerely regret to hear that your stay was less than expected. We are undergoing many renovations to update and upgrade the aesthetic of our hotel please note that we have engineers who can assist with this in the near future available 24hours.Thank you again and we hope to welcome you back in the near future.

4/10 Poor

Marian

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Valet took forever, park in front said no dogs allowed, shower was broken had to be fixed, ac would not turn off
Stayed 2 nights in Apr 2024
Response from Empire Management on 6 May 2024
I regret to learn of the many number of lapses and inconvenience you encountered during your stay. Please contact the property directly so we are able to redefine your experience in the near future.

10/10 Excellent

michael

Travelled with group
Liked: Amenities
Problem with air conditioning
Stayed 1 night in Apr 2024
Response from Empire Management on 5 May 2024
Thank you for the feedback. We're sorry your stay was less than perfect but we look forward to welcoming you again to redefine your experience!