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Reviews of Even Hotel New York - Times Square South, an IHG Hotel

4 out of 5
Even Hotel New York - Times Square South, an IHG Hotel
321 West 35th Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1003 reviews" "
Rating 8 - Good. 184 out of 1003 reviews" "
Rating 6 - Okay. 37 out of 1003 reviews" "
Rating 4 - Poor. 19 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Anshpreet

Travelled with group
Liked: Amenities, property conditions & facilities
It was good the only thing was there was construction going around at the time
Stayed 3 nights in May 2024

10/10 Excellent

Christina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even was clean, quiet and so close to the subway. Lots of restaurants in the area within a 5-10 minute walk. I would definitely recommend this hotel! 3 of us stayed in one room and it was very comfortable. Go!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in May 2024
Response from The EVEN Team on 13 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Dianne and Michael, Banksia Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel, rooms are a great size from a New York perspective, we travelled as a couple and had heaps of room and storage and a great bathroom, staff are fantastic
Stayed 2 nights in May 2024
Response from The EVEN Team on 13 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service staff! Helpful, knowledgeable and very pleasant. The room was great. Beds and pillows comfortable. The location is walking distance from main attractions. Would definitely stay there again.
Stayed 1 night in May 2024
Response from The EVEN Team on 10 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

8/10 Good

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from The EVEN Team on 11 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

8/10 Good

Deb

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were very considerate and accommodating. It is located close to activities; however, the area on the street where it sits is fairly ugly. Dining is not available although there is a bar. It's just very limited. The rooms are very small.
Stayed 1 night in May 2024
Response from The EVEN Team on 10 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Rozana, Ypsilanti

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and knowledgeable.
Stayed 2 nights in May 2024
Response from Nico Alipato - Hotel Manager on 8 May 2024
Dear Rozana, Thank you for taking time to share your perfect 5 experience with us! We are thrilled to know that you enjoyed your overall stay with us especially the team's helpfulness!We are looking forward to welcoming you back!

10/10 Excellent

AliHosein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from The EVEN Team on 10 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from The EVEN Team on 6 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Quiet for NYC:). Staff was exceptional and clean rooms!
Stayed 3 nights in Apr 2024
Response from The EVEN Team on 30 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient walk to everything
Stayed 3 nights in Apr 2024
Response from The EVEN Team on 26 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The EVEN Team on 26 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and would love to hear more about your recent stay on property! We hope to welcome you back for an even more memorable stay!

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Was great for our trip to the city for the Knick game and the price was excellent too.
Stayed 1 night in Apr 2024
Response from Nico Alipato - Hotel Manager on 25 Apr 2024
Dear James,Thank you for taking time to share your perfect 5 experience with us! We are looking forward to welcoming you back!

10/10 Excellent

Elisabete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Small but clean with comfortable dad and Tillo and the washroom is a nice size. I also loved that they had a good selection of TV channels for when we needed to come home and rest.
Stayed 4 nights in Apr 2024
Response from The EVEN Team on 23 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Brittany

Travelled with family
It was just as good as it looked online.
Stayed 3 nights in Apr 2024
Response from The EVEN Team on 23 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet rooms. Located right next to police precinct, so you feel safe. Convenient to Amtrak/Penn Station/subway, Broadway/Times Square, Madison Square Garden.
Stayed 2 nights in Apr 2024
Response from The EVEN Team on 22 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hair dryer in room 1508 is badly damaged and appeared to have melted.
Stayed 2 nights in Apr 2024
Response from The EVEN Team on 22 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Juan

Stayed 5 nights in Apr 2024
Response from The EVEN Team on 10 May 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay. The only thing I would mention is the way the showers are set up. It makes the floor soaking wet and doesn’t have a lot of water pressure. And the dining area downstairs to only have one waitress or waiter catering to a very large group along with others coming in is a bit unfair to the staff and to the customers. But it was a great stay nevertheless. Thank you so much for hosting us. Hoping to come again sometime.
Stayed 2 nights in Apr 2024
Response from The EVEN Team on 19 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Nadine

Stayed 2 nights in Apr 2024
Response from The EVEN Team on 20 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Cushé

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome NYC weekend stay!
Stayed 3 nights in Apr 2024
Response from The EVEN Team on 16 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Vichit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a girls getaway with 2 rooms, the beds were comfortable and we felt safe in this area. For a busy area the hotel was quiet and calming. Extremely walkable, very central location. The staff were very kind and would stay here again next time! Highly highly recommend! 5 Stars across the board.
Stayed 3 nights in Apr 2024
Response from The EVEN Team on 20 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

kati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean staff are so kind and helpful the location so good next to time square which is so good
Stayed 3 nights in Apr 2024
Response from The EVEN Team on 14 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

tianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
in the heart of the city, you can walk or take public transportation anywhere you need to go. the area is definitely crowded and while its loud outside the room itself is soundproof so you cant hear a thing. the staff is very warm and welcoming, the building is safe (guests cant get upstairs without a keycard), the amenities are beautiful and while i didnt eat the food the hotel offered, it seems like it was a hit. the room itself is spacious and beautiful, comes with an amazing view and it is SO clean. 10/10 i will be back soon! :)
Stayed 4 nights in Apr 2024
Response from The EVEN Team on 13 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Emerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute & well kept hotel. Loved the exercise equipment in the room, lights over and under the bed. Overall, loved the vibe!
Stayed 2 nights in Apr 2024
Response from Nico Alipato - Hotel Manager on 13 Apr 2024
Hello Emerald, Thank you for taking time to share you wonderful experience at the hotel. We are thrilled to know that you enjoyed the cleanliness and the concept of the hotel.We look forward to welcoming you back!

10/10 Excellent

Tyler

Stayed 1 night in Apr 2024
Response from The EVEN Team on 12 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nico Alipato - Hotel Manager on 11 Apr 2024
Hello Kim, Thank you for taking time to share your experience with us! We look forward to welcoming you back!

10/10 Excellent

Genevieve, Montréal

Stayed 4 nights in Apr 2024
Response from The EVEN Team on 29 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The EVEN Team on 9 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

6/10 Okay

Olga

Liked: Staff & service
Disliked: Cleanliness
Our room was not that clean but all else was fine
Stayed 4 nights in Mar 2024
Response from Nico Alipato - Hotel Manager on 5 Apr 2024
Dear Olga, Thank you for taking time to share your experience. Be Well,

10/10 Excellent

Enkhzaya

Travelled with family and small children
Liked: Amenities
The hotel was great in terms of location, staffs and functionalities. A room for 4 was comfortable, in the lobby there were a game room with table tennis and table soccer and also a gym, my kids really enjoyed playing there. Hotel had complimentary lemon water in the lobby. There were yoga mat and other exercise equipments in the room. There is a coin laundry facility a block away. Also on 9th street which is a block away there are many great places to eat. Subway stations are close snd we used subway and airport link train to JFK which was much faster and cheaper than Uber or taxi. James and other staffs were very helpful and kind! We were able to check in early around 11:30 am ( it depends if they had room available).
Stayed 3 nights in Apr 2024
Response from Nico Alipato - Hotel Manager on 8 Apr 2024
Hello Enkhzaya,Thank you for taking time to share your perfect 5 experience with us! We are thrilled to know that you enjoyed the convenience of our location and our facilities! Indeed, James is a great is an asset to the company. We have shared your feedback with him and he is happy to know that you enjoyed your stay with us!We are looking forward to welcoming you back! We are looking forward to welcoming you back!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was perfect, all in perfect condition and brand new. Location is very good, even if not very nice outside, it is pratical and close to everything. The breakfast was a slight disapointment, as it is not self-service as I assumed it would be (at least based on website). It is a served breakfast, from a menu, and then options are limited if you are used to your breakfast routine. It is however easy to have breakfast outside, there a couple of very good places within a 5 minutes walking distance.
Stayed 5 nights in Mar 2024
Response from The EVEN Team on 8 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback. Our mission is to ensure guest satisfaction and its rather unfortunate that we haven't succeeded in meeting your expectations, specifically in regard to the dining experience. We will address your concerns with the appropriate department. I hope you give us another opportunity to welcome you back for a more memorable experience at the Even Hotel Times Square South!

10/10 Excellent

Will

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel feels new and clean. The staff are usually friendly, especially the maintenance staff. Location is ideal if you’re coming in from Penn Station; subways will take you anywhere from here. Proximity to Hell’s Kitchen means great food options if you know where to look.
Stayed 3 nights in Mar 2024
Response from The EVEN Team on 2 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

Jacqueline

Stayed 2 nights in Mar 2024
Response from The EVEN Team on 21 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future arrival!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Nico Alipato - Hotel Manager on 2 Apr 2024
Dear Javier, Thank you for taking time to share your perfect 5 experience with us!We look forward to welcoming you back!

8/10 Good

CARLIE H

Travelled with family
Liked: Property conditions & facilities
Utensils in restaurant were always dirty and they always seemed understaffed. The person checking me in called me sir. The carpet outside room was stained. The room was clean though and the bed was comfortable.
Stayed 4 nights in Mar 2024
Response from The EVEN Team on 30 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We appreciate your feedback and apologize for the shortcomings you encountered during your stay. Rest assured, we're addressing the issues with the restaurant cleanliness and staffing levels to ensure a more enjoyable dining experience for our guests. We're also taking steps to improve our check-in process to provide a more personalized experience. While we're pleased to hear that you found the room clean and comfortable, we'll continue striving to enhance every aspect of your stay. Thank you for bringing these matters to our attention. We hope to welcome you back for an even more memorable stay!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from The EVEN Team on 30 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

Marie

Stayed 1 night in Mar 2024
Response from The EVEN Team on 12 Apr 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The EVEN Team on 19 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location and cleanliness of the property. Front desk staff courteous and professional. Appreciated key access for elevator use. Would definitely stay again. One caution, our room did not have a closet, limited space/cubby for hanging clothes and no iron in the room.
Stayed 3 nights in Mar 2024
Response from The EVEN Team on 15 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, trendy and super comfortable. The staff went above and beyond. It was easy to have them hold my bags after check out. They could use more options for food in the little marketplace though. There were only two. Lots of drinks choices though!
Stayed 2 nights in Mar 2024
Response from The EVEN Team on 15 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super positionnement dans Manhattan. Propre sécuritaire, lits confortables. J’ai adoré!
Stayed 4 nights in Mar 2024
Response from The EVEN Team on 15 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

Badreddine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Mar 2024
Response from Nico Alipato - Hotel Manager on 13 Mar 2024
Dear Badreddine,Thank you for taking time to share you perfect 5 experience! We look forward to welcome you back!

8/10 Good

Tameka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were paper thin so I felt like I could hear evening going on in the room next to me and other noises throughout the night and there was no room service
Stayed 2 nights in Mar 2024
Response from The EVEN Team on 11 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and would love to hear more about your recent stay on property! We hope to welcome you back for an even more memorable stay!

10/10 Excellent

Cynevia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i loved it. I stayed for one night so i didn’t get to use the amenities but the room itself is pretty spacious and very modern. Definitely will be visiting again and use the amenities !
Stayed 1 night in Mar 2024
Response from The EVEN Team on 11 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

6/10 Okay

Shawn

Travelled with family
Liked: Staff & service
A good hotel, near a police station. Not much space to stow away your stuff. Had exercise ball, and an exercise device in the room that took up space that is not necessary. Gym had broken equipment.
Stayed 4 nights in Feb 2024
Response from The EVEN Team on 8 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! Our mission is to ensure guest satisfaction and its rather unfortunate that we haven't succeeded in meeting your expectations, specifically in storage. We appreciate the feedback and will ensure it is addressed by the respective department. We hope to welcome you back for an even more memorable stay!

6/10 Okay

Brian

Stayed 3 nights in Feb 2024
Response from The EVEN Team on 29 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and would love to hear more about your recent stay on property! We hope to welcome you back for an even more memorable stay!

10/10 Excellent

Katiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good to Family
Stayed 2 nights in Mar 2024
Response from The EVEN Team on 8 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!

10/10 Excellent

Javon

Travelled with family
Property very clean and quiet
Stayed 2 nights in Mar 2024
Response from The EVEN Team on 5 Mar 2024
Thank you for choosing to stay at the Even Hotel Times Square South! We greatly appreciate your feedback and look forward to your future stay!