Property amenity

Reviews of DoubleTree by Hilton New York Downtown

4 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 668 out of 1604 reviews" "
Rating 8 - Good. 397 out of 1604 reviews" "
Rating 6 - Okay. 252 out of 1604 reviews" "
Rating 4 - Poor. 154 out of 1604 reviews" "
Rating 2 - Terrible. 133 out of 1604 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown is great!
Stayed 1 night in Apr 2024
Response from HotelMgmt on 21 May 2024
Jose, thank you for staying with us! We are glad you enjoyed your stay and found our location convenient. The pleasure would be ours to welcome you back!

6/10 Okay

Melinda

Travelled with group
Liked: Staff & service, property conditions & facilities
The only downfall is spending a lot of time waiting on elevators and housekeeping in a lot of the elevators that service the guests.
Stayed 3 nights in May 2024
Response from HotelMgmt on 21 May 2024
Melinda, thank you for your feedback. We are glad you enjoyed your stay. Apologies for the wait times with the elevators and housekeeping usage. We will work on improving this aspect. We look forward to welcoming you back for a smoother experience.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints
Stayed 3 nights in May 2024
Response from HotelMgmt on 21 May 2024
Elizabeth, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and hope to welcome you back the next time you are visiting New York!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely come back to this location!!
Stayed 1 night in May 2024
Response from HotelMgmt on 21 May 2024
Emily, thank you for your glowing review. We are delighted you had an outstanding stay. All of us at DoubleTree by Hilton New York Downtown hope to welcome you back again soon!

6/10 Okay

Zhe wen

Travelled with family
Disliked: Cleanliness, staff & service
It’s a bit noisy …
Stayed 1 night in May 2024
Response from HotelMgmt on 21 May 2024
Zhe, thank you for your valuable feedback. We trust you had an overall enjoyable stay, though we sincerely apologize for the inconvenience you experienced with noise. We hope to welcome you back for an improved experience in the future.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff and service was excellent. Free cookies and bottled water. Great location. Didn't like the wait for the elevators. Too slow. Bathroom door didn't close all the way so not much privacy. Bathroom was also small and not much counter space.
Stayed 2 nights in May 2024
Response from HotelMgmt on 21 May 2024
Thank you for your feedback, Leslie! We are delighted you enjoyed the excellent team, service, free cookies, and bottled water. Please accept our apology for the slow elevators and bathroom issues. We will address these concerns. We look forward to welcoming you back for a better experience.

10/10 Excellent

Neil

Liked: Cleanliness, amenities
Great location and terrific hotel
Stayed 4 nights in Mar 2024
Response from HotelMgmt on 21 May 2024
Neil, thank you for your kind words. We are delighted you enjoyed our great location and terrific hotel. We look forward to welcoming you back for another wonderful stay at DoubleTree by Hilton New York Downtown!

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. Friendly staff. Elevator broke.
Stayed 1 night in May 2024
Response from HotelMgmt on 21 May 2024
William, thank you for your feedback. We are delighted you enjoyed our great location and friendly team. Apologies for the inconvenience with the elevator. We will ensure it is promptly addressed. We look forward to welcoming you back for a better experience.

10/10 Excellent

Marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff is fantastic! Venetta, at the front desk, went above and beyond to make our check in and stay perfect!
Stayed 3 nights in May 2024
Response from HotelMgmt on 17 May 2024
Marcella, thank you for your kind words! We are thrilled you enjoyed our location and found our team fantastic. Venetta will be delighted to hear your praise. We look forward to welcoming you back for another perfect stay at DoubleTree by Hilton New York Downtown!

10/10 Excellent

Josephine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - the elevator takes a while.
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again.

10/10 Excellent

Aaliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay will be back again
Stayed 1 night in May 2024
Response from HotelMgmt on 16 May 2024
Aaliyah, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are delighted you had an enjoyable stay and were pleased with our accommodations. We look forward to your next stay with us!

10/10 Excellent

Maroun, Brooklyn New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024
Response from HotelMgmt on 16 May 2024
Maroun, thank you for your high recommendation. We are glad you had an excellent stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
The staff looked very tired... I think Hilton need to send a coach to train them to be more professional. At one point there were three younger ladies', Hilton check-in staff, complaining about their work conditions in front of me. As a customer I find that to be EXTREMELY unprofessional, especially from a Hilton hotel.
Stayed 2 nights in May 2024
Response from HotelMgmt on 16 May 2024
Mike, we apologize for the unprofessional behavior you experienced. Your feedback is important, and we will address this with our team. We are committed to improving our service and staff training. We hope you will give us another chance to provide a better experience in the future.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation close to places of interest and public transport
Stayed 2 nights in May 2024
Response from HotelMgmt on 16 May 2024
Paul, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are thrilled you had an excellent stay and were pleased with our convenient location. The pleasure would be ours to welcome you back!

10/10 Excellent

Joe

Liked: Amenities, property conditions & facilities
Well worth the money.
Stayed 1 night in May 2024
Response from HotelMgmt on 15 May 2024
Joe, thank you for staying with us! We are glad you had a wonderful visit and appreciated our value. We hope to see you again the next time you are visiting New York!

10/10 Excellent

Xu

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in May 2024
Response from HotelMgmt on 15 May 2024
Xu, thank you for your perfect rating. We are delighted you enjoyed your stay and were pleased with our accommodations and amenities. The pleasure would be ours to welcome you back!

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotelmgmt on 13 May 2024
Thank you for rating your stay, Carolina! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on 13 May 2024
Your five-star rating truly brightens our day, Melanie! Please revisit soon.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super nice and accommodating. Stalin got me the BEST driver back to airport and the bellman always gave the best directions! Better than google maps. The reception area also was helpful. Thank you for mailing my postcards her name started with an E I think Emilia? She spoke Spanish and was great.
Stayed 4 nights in May 2024
Response from HotelMgmt on 9 May 2024
Diane, thank you for your kind words. We are thrilled to hear that our team, especially Stalin and Emilia, made your stay memorable. It is great to know our team's directions were spot on and helpful. We appreciate you choosing us and look forward to welcoming you back soon to DoubleTree by Hilton New York Downtown!

4/10 Poor

Russell

Disliked: Property conditions & facilities
Waited 20 minutes for an elevator
Stayed 1 night in May 2024
Response from HotelMgmt on 8 May 2024
Thank you for your valuable feedback. We trust you had an overall positive experience, though we are saddened to hear that you encountered a long wait for the elevator. Please accept our sincere apology for the inconvenience. We hope to welcome you back for an improved experience in the future.

8/10 Good

Ellen, Paoli

Stayed 1 night in May 2024
Response from Hotel Manager on 5 May 2024
Thank you Ellen for the high star rating, and we look forward to welcoming you back.

8/10 Good

Manu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
We're grateful for your positive feedback! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property I would highly recommend staying here and the next time I come to New York, I would stay here again.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
Troy, thank you for your high recommendation of DoubleTree by Hilton New York Downtown. We are delighted you had an excellent stay and were pleased with our accommodations. We hope to welcome you back again soon!

2/10 Terrible

Anil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on 3 May 2024
It's with regret that we acknowledge your stay didn't live up to expectations. We're looking forward to the possibility of hosting you again and improving your experience.

10/10 Excellent

Tyrese

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and had all the necessary appliances
Stayed 1 night in Apr 2024
Response from HotelMgmt on 2 May 2024
Tyrese, thank you for your high recommendation. We at DoubleTree by Hilton New York Downtown are delighted you enjoyed your stay and found our accommodations clean and comfortable. We hope to welcome you back again soon!

10/10 Excellent

Daniel, West New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch and the staff was friendly and more than accommodating. Look forward to returning again.
Stayed 1 night in Apr 2024
Response from HotelMgmt on 2 May 2024
Daniel, thank you for your wonderful feedback on our service and team! We are thrilled to hear you had a great experience and look forward to welcoming you back for another top-notch stay.

8/10 Good

Aliyah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay while in town with a friend for the weekend. Only downsides were they didn’t have any allergy-free cookies which was a bit disappointing for my friend allergic to nuts. Not their fault though. Shower water was also somewhat cold, couldn’t get it to get any warmer. Overall good stay, would stay again, friendly staff, and great location! Safe location.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 2 May 2024
Aliyah, thank you for sharing your positive experience and for noting our friendly team and great location! We apologize for the lack of allergy-free cookies and the issue with the shower temperature. We are addressing these concerns to enhance our service. We look forward to welcoming you back for an even better stay next time!

10/10 Excellent

Johanmig

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service!
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 3 May 2024
Johanmig, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an outstanding stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

8/10 Good

Ebonie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that I got free water and a warm cookie. The staff allowed me to leave my luggage at the hotel after checkout until it was time for me to go to the airport. Also, staff was helpful with directions.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Ebonie, thank you for your positive review of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with the service our team provided. It is wonderful to hear that you were pleased with our warm cookie and the convenience of our luggage hold. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Carlos

It was good for the price. Parking is not included but we found one within walking distance
Stayed 1 night in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Carlos, thank you for your high rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and appreciated our value. We hope to see you again the next time you are visiting New York!

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is nice, staff is friendly. The bed was very comfortable and the breakfast buffet was very good. The cons are that you havre to park far away in a parking garage and walk many blocks to this hotel. The elevators are a joke, just awful! Wasted more time waiting to get on an elevator, sometimes it took 25 minutes or more just to get on these.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
Thomas, thank you for appreciating our comfortable beds and friendly team! We apologize for the inconvenience with the parking and elevators. We are actively working on improving these aspects to enhance guest experiences. We hope to have the pleasure of welcoming you back for a smoother stay in the future.

6/10 Okay

Portia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The setup is stupid and unorganized
Stayed 1 night in Apr 2024
Response from HotelMgmt on 29 Apr 2024
Portia, we apologize for any inconvenience you experienced with our setup and appreciate your feedback. We are committed to improving and organizing our facilities better. We look forward to welcoming you back for a more enjoyable experience.

6/10 Okay

Dove

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
Dove, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

6/10 Okay

Hayder

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 29 Apr 2024
Thank you for visiting, we hope to welcome you back to improve your experience.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Amenities
Very good
Stayed 1 night in Apr 2024
Response from HotelMgmt on 26 Apr 2024
We love hearing from happy guests, Kimberly! Thank you for choosing the DoubleTree by Hilton New York Downtown. Please make plans to return soon!

4/10 Poor

roberto

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
They gave us a handicap room (did not ask for) shower water ran off all the way out even to the carpet, bad shower design, asked for a change, staff was very rude saying they couldn't because I booked through expedia, maybe next day if available.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 25 Apr 2024
Roberto, thank you for sharing your experience. We apologize for the issues with your room and the service received. We are addressing your concerns to improve. We hope to welcome you back for a better stay in the future.

8/10 Good

kiaina, Matteson

Liked: Staff & service, property conditions & facilities
Bathrooms were not properly cleaned such as the base of the toilet, shower curtain and shower walls
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Kiaina, we sincerely apologize for the oversight in bathroom cleanliness. We are addressing this immediately to ensure our standards are met. Thank you for bringing this to our attention. We hope to welcome you back, ensuring a spotless experience next time.

10/10 Excellent

Tieasisa

Liked: Cleanliness, amenities
I loved everything about my stay, definitely will be back!
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Tieasisa, we are thrilled to hear you enjoyed your stay with us. Thank you for the wonderful feedback. We look forward to welcoming you back soon for another fantastic experience.

4/10 Poor

Danial

Travelled with family, Business traveller
Room too small and not clean. Not comfortable at all. Will be my first and last visit at this place
Stayed 1 night in Apr 2024
Response from HotelMgmt on 23 Apr 2024
Danial, we are saddened to hear that your stay fell short of your expectations. Please accept our sincere apology for the inconvenience and know that we will be sure to use your feedback in order to improve. It is our hope that you will reconsider staying with us again, as we are confident that we can provide you a better experience.

10/10 Excellent

Maya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 1 night in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Maya, thank you for your positive review. We are glad you enjoyed your stay and were pleased with our convenient location. We hope to become your preferred hotel when visiting the city!

10/10 Excellent

Honnesty

Travelled with family
Liked: Cleanliness, staff & service
There is no parking you have to park in a parking garage 3 blocks away
Stayed 1 night in Apr 2024
Response from HotelMgmt on 24 Apr 2024
We apologize for any inconvenience caused by our parking arrangements. We are continually seeking ways to enhance our guest services. Thank you for your feedback, and we hope to welcome you back soon for a more convenient experience.

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walking distance to everything . Uber and taxi show very quick.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Conrad, thank you for your high recommendation. We are delighted you found our location the perfect fit and were pleased with your stay. We hope to welcome you back again soon!

8/10 Good

Camera

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 24 Apr 2024
Thank you for visiting, Camera! We are grateful for your star-rating, please come back soon.

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 12 May 2024
Elizabeth, thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevators were terrible, only one worked
Stayed 1 night in Apr 2024
Response from HotelMgmt on 24 Apr 2024
Calvin, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you had an overall positive experience, though we apologize for the inconvenience with the elevators. We hope to welcome you back for an even better stay in the future.

6/10 Okay

Michel-Andre

Stayed 1 night in Apr 2024
Response from Hotelmgmt on 12 May 2024
Thank you for rating your stay, Michel-Andre. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.

4/10 Poor

Sayana

Travelled with family
Disliked: Staff & service, amenities
No parking elevators horrible
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Sayana, thank you for your feedback. We apologize for the inconvenience caused by the parking and elevators. We are constantly striving to improve and appreciate your input. We hope you will consider staying with us again in the future.

10/10 Excellent

Jelitza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 23 Apr 2024
There is nothing better than earning five-stars from a valued guest, Jelitza! Thank you and we hope to see you again soon.

2/10 Terrible

Ranesha

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms in this hotel are tiny and for the amount of money per night it’s a waste.
Stayed 1 night in Apr 2024
Response from Hotelmgmt on 21 Apr 2024
Ranesha, it's unfortunate that you found our rooms to be smaller than expected. We value your candid feedback and would be grateful for another chance to provide you with a more satisfactory stay in the future.

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view and much quieter than I was expecting for such a busy city. The room was clean and the staff were attentive to my needs. I’ll be back again for these reasons.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Austin, thank you for your perfect rating of DoubleTree by Hilton New York Downtown. We are glad you enjoyed your stay and were pleased with our beautiful views, relaxing atmosphere, and clean accommodations. We look forward to your next stay with us!