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Reviews of Teddy's Residential Suites New Town

3 out of 5
Teddy's Residential Suites New Town
951 Eagle Drive, New Town, ND

Reviews

8.2

Very good

Rating 10 - Excellent. 104 out of 213 reviews" "
Rating 8 - Good. 66 out of 213 reviews" "
Rating 6 - Okay. 17 out of 213 reviews" "
Rating 4 - Poor. 12 out of 213 reviews" "
Rating 2 - Terrible. 14 out of 213 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Dustyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Brandon

Travelled with family
Disliked: Staff & service
The hotel was severely understaffed, management should be embarrassed. The restaurant had waitresses crying after many tables walked out from waiting too long. The coffee machine was empty, no small towels in the rooms, carpets in the hallways are very dirty. Constantly having to ring the bell at the front desk to be seen. Overall, very poor experience.
Stayed 1 night in Mar 2024
Response from Front desk on 2 Apr 2024
Im so sorry that you had a bad experience we are working on get more staff and do our best to keep the building clean as much as the weather let us. We are taking this in consideration to improve our service. Thank you

8/10 Good

deel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Shuttle to 4 Bears Casino
Stayed 1 night in Mar 2024
Response from Front desk on 4 Apr 2024
Thank you!

6/10 Okay

ben

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower was pathetic. Beds were awesome.A few of the smaller things could have needed a little attention to give it that final special touch of excellence that was just lacking
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
Im so sorry that we didn't met your expectations, but we are working on be better, thank you for the feedback.

4/10 Poor

Jasmine

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It looks nice on the inside but there were some damages around the hotel and inside the rooms. No bathtub, the heating and cooling was average as best. The pool doesn't work and even if it did, its so small, like 6 people at best can fit in there. Beds are kinda hard. Overall the staff were very friendly and helpful during my stay.
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
We do not offer pool area, but thank you for the feedback we are taking notes and try our best to fix it.

10/10 Excellent

Cody, Three Forks

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the maids were awesome.!!
Stayed 1 night in Mar 2024
Response from Front desk on 2 Apr 2024
Your feedback is really important, thank you!

6/10 Okay

Misty

Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Stayed 1 night in Feb 2024

4/10 Poor

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Mathias, Dickinson

Business traveller
Liked: Cleanliness, staff & service
Ok stay. Thermostat in the room was not working. Hotel did not have bottled water for sale. Food in the restaurant/ lounge was very good.
Stayed 1 night in Jan 2024
Response from Front desk on 1 Feb 2024
Hi Thank you for the feedback this help us to improve our performance and our services. I apologize for the inconvenience.

4/10 Poor

Chad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
1st room they gave us was all torn apart and a complete mess. All furniture was on top of beds, garbage and TV box left in room, stovetop torn apart, and cleaning supplies left everywhere. Waited in line for an hour while desk clerk was helping another party check in.. other desk clerk was gone for over 45 minutes on a break I was still in line waiting when she returned. I was given a new room which smelled strongly of mildew and/or cleaning products the smell was overwhelming. The shower was dirty and long black hairs left in it. Front desk clerk also mentioned a recent gas line leak. The pool had been “out of order” the hotels entire 10 years of existence. The restaurant had a limited menu and we waited an hour for our waitress to return between drink orders. Giant commercial fans in restaurant(water main leak?) I’ve stayed at this hotel almost yearly since it was built and I can attest to the fact that it’s gone way down hill and I would not recommend it will not be back. Drive the extra distance to Minot for your hotel.
Stayed 1 night in Jan 2024

8/10 Good

mitchel

Business traveller
Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

David, Killdeer

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Cheri

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Our Television wasn't working in our room so we went down stairs to get help the ladies were very helpful n did every thing they could to help, some guy came to the room n didn't do much to help the situation but this guy had really bad bad body order that got us sick but we will be back for a stay
Stayed 2 nights in Dec 2023

6/10 Okay

Christine

Business traveller
Disliked: Staff & service, amenities
Employee was rude upon check in. Not friendly. Poor water pressure. Restaurant was good but more expensive than it was good.

8/10 Good

TJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. No pool and no tub in rooms
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent service & room was thoroughly clean.
Stayed 1 night in Dec 2023

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet seat was cracked in half and duck taped, literally had to sit on duck tape with one cheek. Definitely would have not passed health department inspection. Had no choice but to stay there for the night. Rugs in the room were filthy dirty, had to wear socks to walk around…should have taken pictures.
Stayed 1 night in Dec 2023
Response from Tee on 28 Dec 2023
We're very sorry your stay was unsatisfactory. We will be looking into your concerns and addressing this with our team. Thank you for your feedback!

8/10 Good

Ron

Business traveller
I enjoyed my time suggest to the management not to set up a paying customer next to a couple that are staying there with two German. Shepherds, that just had puppies great place only thing they could probably improve on is providing continental breakfast for the guests. They have an adjacent hotel across the parking lot And they charge her five dollars to eat breakfast
Stayed 9 nights in Dec 2023
Response from Bri on 22 Dec 2023
Thank you for the feedback, we are always looking to improve and your comments help us to do it .

8/10 Good

Bentley

Stayed 2 nights in Dec 2023
Response from Ally on 27 Dec 2023
Thank you for your review!

8/10 Good

Markus

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ally on 20 Dec 2023
Thank you for your review!

6/10 Okay

mitchel

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Ally on 17 Dec 2023
Thank you for your feedback.

10/10 Excellent

Romaine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, quite and staff was outstanding.
Stayed 2 nights in Nov 2023
Response from Ally on 6 Dec 2023
Thank you for your review! We're glad you enjoyed your stay with us.

10/10 Excellent

Derek

Stayed 2 nights in Nov 2023
Response from Ally on 17 Dec 2023
Thank you for your review!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Ally on 1 Nov 2023
Thank you for your review!

8/10 Good

mitchel

Stayed 1 night in Oct 2023
Response from All the best, Tee on 18 Oct 2023
Thank you Mitchel for your feedback. We certainly appreciate you choosing us for your lodging accommodations. We are always eager to hear the voice of our guest about their stay here with us in Newtown. It is most important to us that you are completely satisfied at the end of your stay. We hope to see you back here with us soon!

6/10 Okay

Tanner

Travelled with family
Stained pillows and dirty bathrooms
Stayed 1 night in Oct 2023
Response from With Kind Regards, Tee on 18 Oct 2023
Hello Tanner, Thank you so much for your feedback on your stay with us here in New Town. While these types of reports are the most important to us, they can also definitely be the most heartbreaking. It is certainly not our intensions nor our best practice to display this type of service. I know that my sincere apology does not change the level of experience you had with us, and for that I am truly disappointed. We have spoken to the department heads in charge of being sure that cleanliness is top priority at both of our properties. I want to assure you that we are taking this very serious and solid measures have been set in place to avoid such an occurrence happening again. If you are back in the area soon, please allow us to invite you back for a visit with us and a chance for us to get it right. Feel free to reach out to me with any further concerns and or questions. Hope to see you soon.

10/10 Excellent

Jade

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T at the front desk was great; all staff were kind and attentive.
Stayed 1 night in Oct 2023
Response from Ally on 4 Oct 2023
Thank you for your review! We're glad you enjoyed your stay with us!

10/10 Excellent

Angela

Stayed 1 night in Sep 2023
Response from Ally on 28 Sept 2023
Thank you for your review!

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ally on 25 Sept 2023
Thank you for your feedback. We're sorry to see your stay was unsatisfactory. If there is anything we can do to make it better, please reach out to the property.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, was really quiet, staff was great!
Stayed 1 night in Sep 2023
Response from Ally on 25 Sept 2023
Thank you for your review! We're glad to hear you enjoyed your stay!

10/10 Excellent

Destiny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
Stayed 1 night in Sep 2023
Response from Ally on 25 Sept 2023
Thank you for your review!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completely understandable, workers needed.
Hotel was short staffed in house keeping, which lead to not being able to check in at 430. Around 6 o'clock we was checked in to the room, and upon entering room, it was filthy, stink uncleaned. Trashed basically. So back to the front desk in which, the worker did have an attitude, finally a sorta clean room was provided.
Stayed 2 nights in Sep 2023
Response from Ally on 21 Sept 2023
We're very sorry to hear about your experience. We appreciate your feedback. We will be addressing your concerns with our team. Thank you for your review.

2/10 Terrible

Gary

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joke never again
Awful didn’t get the room we reserved room was not clean could not even get towels to shower never anyone at the front desk says call a number it rings the front desk no one’s there place is awful do not stay here
Stayed 2 nights in Sep 2023
Response from Ally on 21 Sept 2023
We apologize your stay was unsatisfactory. We appreciate your feedback. We will be addressing your concerns with our team. Thank you for your review.

8/10 Good

Kristi

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Limited staff. Staff was good who were there.
Stayed 1 night in Sep 2023
Response from Ally on 21 Sept 2023
Thank you for your review!

10/10 Excellent

mitchel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Sep 2023
Response from Ally on 10 Sept 2023
Thank you for your review!

6/10 Okay

Barry

Stayed 1 night in Sep 2023
Response from Ally on 28 Sept 2023
Thank you for your feedback. We apologize your stay was unsatisfactory. If there is anything we can do to make it up to you, please let us know.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ally on 14 Aug 2023
Thank you for your review!

4/10 Poor

Kelley

Travelled with family
Liked: Cleanliness
Poorly designed hotel. Number on suite had fallen off and was face down on floor entire time. No phone in room. Reported to front desk on Tuesday and still nonphone by Saturday. Housekeepers were very helpful, front desk crew were terrible. Would never stay again.
Stayed 4 nights in Jul 2023
Response from Ally on 20 Jul 2023
We're very sorry your stay was unsatisfactory. We will be looking into your concerns and addressing this with our team. Thank you for your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023
Response from Ally on 13 Jul 2023
Thank you for your review! We appreciate your feedback!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 2 nights in Jul 2023
Response from Ally on 10 Jul 2023
Thank you for your review!

8/10 Good

Deborah, Bismarck

Stayed 1 night in Jun 2023
Response from Ally on 10 Jul 2023
Thank you for your review! We hope to welcome you back soon.

8/10 Good

Laura

Stayed 4 nights in May 2023
Response from Ally on 1 Jun 2023
Thank you for your review! We appreciate your feedback.

4/10 Poor

Debra

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Less than satisfied
When we got to our room it was very warm and we had to call for maintenance because the thermostats both needed batteries. The refrigerator ran nonstop and the stove didn’t work. The kitchen was only partially stocked with dishes. On Friday night the fire alarms went off 4 times between 9 pm and midnight. The hallways and room had dust on the carpets and furniture.
Stayed 3 nights in May 2023
Response from Ally on 29 May 2023
We apologize you experienced this during your stay. We understand your frustrations and concerns. We will be looking into your feedback, in an effort to improve. If there is anything we can do to make it right, please contact the hotel directly. Thank you for your feedback.

2/10 Terrible

Colinda

Stayed 1 night in May 2023
Response from Ally on 29 May 2023
We're sorry to hear your stay was unsatisfactory. If there is anything we can do to make it right, please contact the hotel directly. We appreciate your feedback.

10/10 Excellent

Ashten

Stayed 2 nights in May 2023
Response from Ally on 10 Jul 2023
Thank you for your wonderful review!

6/10 Okay

Franklin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2023
Response from Ally on 15 May 2023
Thank you for your review. We appreciate your feedback.

8/10 Good

Marlin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice & clean but had to ask for extra towels & was cloths. a couple lights were burned out but they were replaced
Stayed 1 night in Apr 2023
Response from Ally on 8 May 2023
Thank you for your review! We appreciate your feedback. We hope to welcome you back soon!

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Teddy's
Was an Awesome check in and stay...... couldnt eat..... so we went out for steak sandwiches at Casino
Stayed 1 night in May 2023
Response from Ally on 4 May 2023
Thank you for your wonderful review! We're happy to hear you enjoyed your stay with us!