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Reviews of Wulai Town House

3 out of 5
Wulai Town House
No.10, Ln. 86, Wenquan St., Wulai District, New Taipei City

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 58 reviews" "
Rating 8 - Good. 22 out of 58 reviews" "
Rating 6 - Okay. 11 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chang, Britannia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
to improve
Location is good, howerver it is overpriced for the room condition, building is not very well maintained couls be improved.
Stayed 1 night in Oct 2020
Response from Amy on 15 Oct 2020
The rate is based on public holiday range. Hope you had a lovely time. Thank you for your feedback and suggestion.

8/10 Good

Kenneth, Hong Kong

Liked: Staff & service
Cheap but not very convince to reach, require a 10-15min walk to the hot spring street.
Stayed 1 night in Mar 2019
Response from Amy on 22 Dec 2020
Hi, we are delightful to hear that you’ve enjoyed your stay and thank you so much for your kind feedback.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Far away from other hotel and shop that make this hotel quiet and comfortable to stay. Very helpful staffs.
Stayed 1 night in Jan 2019
Response from Amy on 22 Dec 2020
Hi, we are delightful to hear that you’ve enjoyed your stay and thank you so much for your kind feedback.

8/10 Good

Kiran, Minneapolis, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a beautiful town. Grand view of river and mountains from breakfast room. Good western breakfast. My room and corridor were bit smelly. The hand shower was not very convenient.
Stayed 1 night in Aug 2018
Response from Amy on 22 Dec 2020
Hi, we are delightful to hear that you’ve enjoyed your stay and thank you so much for your kind feedback.

10/10 Excellent

Ash, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating Staff!
The staff here were friendly & accommodating. They let us check-in early & gave us great directions to get to Wulai Springs. The room was clean & had a decent size soaking tub in it. We were so in love with the area (and the hotel) that we decided to stay a second night. That night they let us eat dinner late & gave us dessert on the house! If you go to Wulai, stay at this hotel! It is a good price, and you will love the accommodations & staff.
Stayed 1 night in May 2018
Response from Amy on 22 Dec 2020
Hi, we are delightful to hear that you’ve enjoyed your stay and thank you so much for your kind feedback.

6/10 Okay

Minoru

Liked: Staff & service
Disliked: Cleanliness
お風呂は大きくてよかったけど、全体的に古くて汚い。部屋は寒かった。
Stayed 1 night in Mar 2024

10/10 Excellent

少謙

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，cp值高
Stayed 1 night in Feb 2024

10/10 Excellent

曉玄

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

PEICHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

chalee

Stayed 1 night in Jan 2024

6/10 Okay

美秀

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

NAN HAU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Amy on 7 Jan 2022
您好~謝謝您的評鑑~祝順心!

8/10 Good

SHR-FAN

Liked: Staff & service, property conditions & facilities, room comfort
要問路
如果不是開車前往，建議在台車站問工作人員如何走樓梯上去，就可以不用繞一大段路。
早餐菜色
Stayed 1 night in Dec 2021
Response from Amy on 7 Jan 2022
您好~謝謝您的評鑑與建議~祝順心!

10/10 Excellent

IWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐好吃
若是坐公車上去，可到總站下車，往老街，台車方向走，有樓梯捷徑可到達。早餐好吃，服務員很好
Stayed 1 night in May 2021

10/10 Excellent

YUAN CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐很好吃! 泡湯還可以看夜景
Stayed 1 night in Apr 2021
Response from Amy on 15 Apr 2021
感謝貴賓您的評鑑及肯定~期待下次的光臨~祝順心!

10/10 Excellent

Chien hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Amy on 7 Mar 2021
感謝您的評鑑~祝順心

6/10 Okay

CHENGKUO

Stayed 1 night in Feb 2021
Response from Amy on 7 Mar 2021
感謝您的評鑑,本館會努力求取進步~祝順心

8/10 Good

Sharty

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
溫泉很舒服，但可能是因為比較貼近自然，東西放沒有很久就會引來螞蟻，泡溫泉一直有小飛蟲自殺。
Stayed 1 night in Dec 2020
Response from Amy on 14 Jan 2021
您好~本館位於山區,所以比較有此現象,本館會再加強消毒,懇請見諒~祝順心!

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great stay, good view and nice breakfast
Comfortable stay and great breakfast. However, facilities and room furnishings have not been well maintained. For example, the bed frame is usable despite some joints are clearly broken; the bed sheets are clean although the material is thin down with a big gap at the corner due to wear and tear. Overall, the place gave a homestay feel and some effort in maintaining a more refreshed amenities would greatly elevate the staying experience. The location is more suited for driving up if you have luggage and the rooms overlooking the river and town center have a great view in the morning.
Stayed 1 night in Nov 2020
Response from Amy on 22 Dec 2020
Hi, we are delightful to hear that you’ve enjoyed your stay and thank you so much for your kind feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2020
Response from Amy on 9 Aug 2020
謝謝您的評鑑~祝順心

8/10 Good

Wen jung

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老闆人很親切，泡湯品質不錯👍，窗外是蟲鳴鳥叫聲，早餐好！
Stayed 1 night in Jul 2020
Response from Amy on 9 Aug 2020
非常感謝您對本館的肯定~祝順心

10/10 Excellent

Er qin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
風景美
風景美，從上帝角度，看老街，白天夜晚感覺不一樣。浴缸大，稍微老舊
Stayed 1 night in Jun 2020
Response from Amy on 9 Aug 2020
非常謝謝您的評鑑,本館在烏來算是比較有品牌,也依直持續努力保持本有的優點~期待您下次的光臨~祝順心

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早餐
Stayed 2 nights in Apr 2020
Response from Amy on 22 Dec 2020
您好~謝謝您的肯定及評鑑~期待下次光臨~祝順心!

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2020
Response from Amy on 25 Apr 2020
您好~謝謝您的評鑑~祝順心

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Amy on 28 Feb 2020
謝謝您的評論~祝順心

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a very decent accommodation option to have hot spring
Stayed 2 nights in Jan 2020
Response from Amy on 6 Feb 2020
Thanks for your comments and have a nice day

10/10 Excellent

James, Japan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
部屋が広くて快適。ベッドもお風呂も大きくて良い。川の流れる音が聞こえて穏やかな気持ちになれる。 但し、新しい旅館ではないので、全体的に古びていることだけは理解した上で泊まりましょう。
Stayed 1 night in Jan 2020
Response from Amy on 6 Feb 2020
あなたのコメントをありがとう、良い一日を

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전반적으로 모두 만족했습니다. 온천욕을 객실 내에서 할 수 있는점이 가장 좋았습니다. 직원들도 모두 친절했어요
Stayed 1 night in Jan 2020
Response from Amy on 6 Feb 2020
귀하의 의견에 감사하고 좋은 하루 되세요

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2019
Response from Amy on 8 Feb 2020
謝謝您的評鑑~本館會努力改進~祝順心

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境清幽、簡潔、前台職員熱情款待。 改善建議： 如果預早知道烏來台車站旁有一樓梯直上，可以更加方便前住溫泉旅館。
Stayed 1 night in Dec 2019
Response from Amy on 6 Feb 2020
謝謝您的建議~本館會努力改進~祝順心

10/10 Excellent

JIM CH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view from the room is excellent. Hot spring is very nice, too. Although equipment from the hotel is a little old, I will recommend this hotel for couples.
Stayed 1 night in Nov 2019
Response from amy on 21 Nov 2019
Hi there, Thanks for your message.Have a nice day.

8/10 Good

saulan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Amy on 3 Nov 2019
感謝您的入住,本館會持續努力進步,祝順心~

8/10 Good

LING WAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Amy on 2 Oct 2019
謝謝您的評鑑,本館會努力改進~祝順心

8/10 Good

Yen-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
簡單舒適
Stayed 1 night in Jun 2019
Response from Amy on 22 Dec 2020
感謝您的入住,本館會持續努力進步,祝順心~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Amy on 22 Dec 2020
謝謝您的肯定及評鑑,期待您下次光臨,祝順心~

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2019
Response from Amy on 22 Dec 2020
感謝您的入住,本館會持續努力進步,祝順心~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Amy on 22 Dec 2020
謝謝您的肯定及評鑑,期待您下次光臨,祝順心~

10/10 Excellent

Na, 台北

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老闆很熱情也很幫忙～房間很乾淨，環境不錯，推薦～
Stayed 1 night in Nov 2018
Response from Amy on 22 Dec 2020
謝謝您的肯定及評鑑,期待您下次光臨,祝順心~

6/10 Okay

masa

Liked: Cleanliness, staff & service
Disliked: Room comfort
シングルルームに１泊した。寝室はベッドで埋まり、あとはかろうじてスーツケース２つくらいが置けるくらい。ただしその分浴槽は広いので、ここは割り切るしかないだろう。 他に注意点を２つ ①トロッコ列車の駅もしくはセブンイレブンから見て崖の上にある宿で、近道を使えばすぐなのだが、夜だと見つけにくいしそもそも人がいなくて怖い（昼なら問題なし）。男性はともかく女性には勧められない。 ②また宿とは直接関係ないのだが、上記近道を使わない通常ルート（車が通るルート）だとかなり遠回りなうえ、夜は大きめの犬がウロウロしている。私は夜７時頃に宿についてチェックイン後に老街に向かったのだが、行きは遭遇したのが１匹だけで家の入口におとなしくしていたため気にならなかったものの、夜10時頃に戻るときは数匹が所々で道の真ん中を我が物顔でウロウロしていて正直恐怖を覚えたためタクシーを使った。 従って、夜に到着した場合、老街との往復は結局タクシーを使わざるを得ない状況が多いかと思います。ちなみにバス停留所から宿までのタクシー料金は片道200台湾ドルでした。 ③以上により、ロケーションはいいとも悪いともいえません。自分の感想としては昼は最高（トロッコ駅まで３分、老街まで５分）、夜は最悪（部屋に閉じこもるかタクシーで移動）という評価になります。
Stayed 1 night in Oct 2018
Response from Amy on 22 Dec 2020
Hi, we are delightful to hear that you’ve enjoyed your stay and thank you so much for your kind feedback.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2018
Response from Amy on 22 Dec 2020
感謝您的入住,本館會持續努力進步,祝順心~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點有點遠 但幽靜 適合靜心休養 到烏來建議打車上去 人很好，非常有禮
Stayed 2 nights in Jul 2018
Response from Amy on 22 Dec 2020
謝謝您的肯定及評鑑,期待您下次光臨,祝順心~

8/10 Good

Kwong Yuen

Liked: Cleanliness, staff & service, property conditions & facilities
店員哥哥很好人，主動幫忙提行理。房內整潔，但没有窗
Response from Amy on 22 Dec 2020
謝謝您的肯定及評鑑,期待您下次光臨,祝順心~

10/10 Excellent

KAM WING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
店員態度親切，早餐味道不錯，景點介紹超到位。
位處山腰，喜歡寧靜的話是不錯的選擇。
Response from Amy on 22 Dec 2020
謝謝您的肯定及評鑑,期待您下次光臨,祝順心~

10/10 Excellent

Ryohei, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
離主要景點不遠，職員樂於協助！
房內環境寬闊、乾淨、四周環境清幽！職員主動提供協助、有禮及會提供遊玩建議！因近山故此較多蚊建議自備驅蚊物品。
Stayed 1 night in Apr 2018
Response from Amy on 22 Dec 2020
感謝您的入住及建議.本館會持續努力進步,祝順心~

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2018

6/10 Okay

jack y, 烏來

Disliked: Cleanliness, property conditions & facilities, room comfort
晚上不太適合泡湯地點
泡湯的浴室空氣流通性不是很好..床墊太軟.進房門的脫鞋的空間小..招牌指標不是太明顯..晚上不好找詢的地點..建議白天前往會比較好一點~
Stayed 1 night in Dec 2017
Response from Amy on 22 Dec 2020
感謝您的入住及建議,本館會持續努力進步,祝順心~

8/10 Good

Rex, HK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
設施不俗，但環境太吵
位置還可以，重老街回旅店，要上樓梯不適合老人家。 設施裝潢可以，但晚上狗吠太吵耳,引致不能入睡睡。 。。。
Stayed 1 night in Dec 2017
Response from Amy on 22 Dec 2020
感謝您的入住,本館會持續努力進步,祝順心~

8/10 Good

I-Fan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
房間潮濕
旅店老闆很親切，不過地點離老街有點距離，房間潮濕，冷氣很弱，吹風機根本沒風，建議自己要帶吹風機。
Stayed 1 night in Dec 2017
Response from Amy on 22 Dec 2020
感謝您的入住及評鑑,如果吹風機故障可以直接告知本館更換,造成不便敬請見諒~本館會持續努力進步,祝順心~

8/10 Good

JC, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
房間很大，溫泉也不錯，距離老街8分鐘路程。房間電視太小看得不舒服，另早餐份量不太夠，check in 太晚
Stayed 1 night in Dec 2017
Response from Amy on 22 Dec 2020
感謝您的入住,本館會持續努力進步,祝順心~