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Reviews of WULAI SungLyu spring resort

3.5 out of 5
WULAI SungLyu spring resort
No.35, Xiluoan Rd., Wulai Dist., New Taipei City

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 102 reviews" "
Rating 8 - Good. 48 out of 102 reviews" "
Rating 6 - Okay. 16 out of 102 reviews" "
Rating 4 - Poor. 8 out of 102 reviews" "
Rating 2 - Terrible. 4 out of 102 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

TA HUA

Stayed 1 night in Dec 2022

6/10 Okay

IHsin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
The room is so different from what the picture shows . It’s really old and dirty . The bed sheet , pillow stinks . Room signs said that hotel provide free shuttle to bus station yet we still get charged for it . Totally don’t worth the price
Stayed 1 night in Apr 2021

4/10 Poor

Thu Trang

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not so clean, the hotel is old and the facility is limited
Stayed 1 night in Nov 2020

8/10 Good

Chi-Yu

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from 吳先生 on 18 Jun 2019
3Q

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay
Room condition is simply terrible
Stayed 1 night in May 2019
Response from 吳先生 on 3 Jun 2019
我們會改進謝謝

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from 櫃檯吳先生 on 31 Oct 2018
謝謝

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Perfect couples getaway!
Excellent stay! Mountain/ hilly area with amazing views. The breakfast was very decent, for Taiwanese-style continental. The beds are now soft! The bed was super comfortable, as was the living room area of the room. The bathroom was top-quality, for the area. We had our own huge hot-spring/ hot tub, cold pool (small, for dipping), and our own sauna. Yes, all of this in our room. We felt spoiled and pampered. Not to mention all the amenities such as refrigerator, hair-dryer, and all the toiletries (except for hair conditioner). WiFi good and reliable.
Response from WU on 20 Apr 2018
Thank you for staying at our hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
A disappointed night
Actually... it's still overrated. I think I can choose the other one which is better than this hotel
Stayed 1 night in Mar 2018
Response from 吳先生 on 24 Mar 2018
謝謝

8/10 Good

Chun-Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hot-Spring Hotel to Stay in Taipei
The host is very welcoming and very polite when treating his guest. Room is nice but the only downside is that the room is not equipped with heater and thus it was kind of cold in the night. Breakfast is of simple Taiwanese style which I like pretty much. Btw, not every service people speaks English.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big enough for four of us. The hot springs is also very good.

8/10 Good

Yaw Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and peaceful hotel with great views
Hotel is at upper level of hill, quiet, has good view of Wulai centre with a relaxing garden terrace. There is a footpath 1 minute away which descends close to Wulai centre, it takes about 15 minutes to reach the town centre using this. Hotel also provides transport to the centre though it has to be pre-arranged. The rooms have hot spring baths and the water is perfect for the skin. It was great to sit down to the lovely set dinner which used local produce after our long day of journey. Staff are very warm and friendly. Definitely a place to stay for those looking to spend time relaxing in peacefulness, yet close to the town centre with old streets and food. Waterfall caj be reached at a leisurely walk about 30 minutes.

10/10 Excellent

Kai-Ting

Stayed 1 night in Dec 2023

10/10 Excellent

CHIA-WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很棒，不過衛生可再加強，蟲子也蠻多的
Stayed 1 night in Oct 2023

10/10 Excellent

Fwujuh

Stayed 1 night in Mar 2023
Response from 吳 on 3 Apr 2023
謝謝你

8/10 Good

HUI LI

Stayed 1 night in Jan 2023
Response from 吳 on 30 Jan 2023
謝謝您的支持,希望有機會還能再次為您服務

4/10 Poor

Tony Chang

Stayed 1 night in Jan 2023
Response from 吳 on 28 Jan 2023
謝謝

10/10 Excellent

Yi Yen

Stayed 1 night in Jan 2023
Response from 吳 on 28 Jan 2023
謝謝

10/10 Excellent

zheng-xi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 吳 on 30 Jan 2023
感謝您的支持!希望有機會能再次為您服務

10/10 Excellent

WENHSIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯服務親切，泡湯空間寬敞舒服
房間內環境稍微老舊，但是泡湯空間很棒，櫃檯服務人員態度親切，cp值很高
Stayed 1 night in Dec 2022
Response from 吳 on 28 Jan 2023
謝謝

10/10 Excellent

Rong-Lin

Stayed 1 night in Dec 2022
Response from 吳 on 30 Jan 2023
感謝您的支持!希望還有機會能再次為您服務

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room is not clean
The room is not clean, with huge mosquitos flying, sofa and cabinet with dirt on. Not a nice experience, will not stay there again.
Stayed 1 night in Dec 2022
Response from 吳 on 30 Jan 2023
親愛的客戶很抱歉造成的不舒服,我們將會加強訓練改善品質

8/10 Good

Chien Chung

Stayed 1 night in Dec 2022
Response from 吳 on 30 Jan 2023
感謝您的支持

8/10 Good

CHIH PIN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
略為老舊的飯店，冷氣有異味，飯店人員服務親切，枕頭好睡
Stayed 1 night in Jun 2022

8/10 Good

Ying

Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設有炕床的溫泉旅社
環境優雅，浴池很大，房間內有花崗岩的炕床，坐在溫暖的炕床上，非常舒服。
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

佳穎

Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
1. 入住和風套房，連假4000元左右的價格可以住到總統房大小的房間非常滿意。 2. 位置較高，無其他飯店，因此開車前往不太會遇到塞車的問題。 3. 溫泉池非常大，且有冷熱兩池，非常滿意，另有一大片會發熱的地磚，趴在上面很舒服。 4. 寢具非常舒服，睡得很好。 5. 房間頻道選擇多，非常滿意。 6. 飯店庭院景緻很好，讓人有放鬆的感覺。 7. 櫃檯有賣泡麵很飲料，雖然價格貴一點但不會很離譜。 8. 溫泉放水很快，跑完皮膚很滑 小缺點： 1. 早餐較普通，有點像早期國軍英雄館的早餐。 2.房間內設備稍舊但尚可接受，不過浴池內有綠色黴菌班，有點擔心。 3. 房間內防蚊精油味道太重 4. 抽屜霉味重，但不使用就還好 5. 假日但接駁車沒有營業 6. 想開窗透氣但紗窗無法完全密合只好作罷
Stayed 1 night in Feb 2021

8/10 Good

TZUHSUAN

Travelled with family
Liked: Cleanliness, staff & service, room comfort
設備較老舊，應該翻新一下。其餘都不錯。
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness
覺得飯店硬體設備需要更新，整體舊舊的感覺 覺得要收一晚4千多至少要對得起這個價格
Stayed 1 night in Dec 2020

10/10 Excellent

Ya wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

KUN ZHENG

Travelled with group
Liked: Cleanliness, staff & service, room comfort
泡湯很舒適的地點
浴池很大，泡湯很舒適，小缺點是房間內的床頭櫃有些灰塵，稍微可惜，但服務人員服務態度很好親切，整體而言，這次假期很舒適
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hot spring and good view
Nice hot spring and good view, but less convenient due to the location. Yet it's a good place to enjoy your holiday.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很愉快的假期
整體感受很棒，去之前看到評價有點害怕，實際過去，還是很滿意的
Stayed 1 night in Oct 2020

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

6/10 Okay

TZu Kuang

Disliked: Cleanliness
加油💪
裝潢老舊，床單有頭髮，早餐不錯，窗外景色也優美
Stayed 1 night in Feb 2020

6/10 Okay

HUANG

Travelled with family
Liked: Cleanliness, staff & service
四人房隔音真的要再加油 管線帶出的噪音也讓人人難以好好休息 但室內浴池真的很棒
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
房間霉味很重，沒有除濕機。毛巾和枕頭套…，聞起來都有菜飯的味道。整間房間充滿了霉味加廚餘的味道。晚上12:30竟然沒有熱水。進房後就告知有線電視第四台壞掉，壞了一整個晚上都沒好。這是我住過最糟糕的一次
Stayed 1 night in Jan 2020

10/10 Excellent

HONGLAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

pin jie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from 吳先生 on 27 Dec 2019
謝謝

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設備有待加強但泡溫泉一級棒
六個人三間房。 去到老闆有幫我們免費升等兩間(不同時訂)，某某1號房蠻滿意的(本人住)、某某5號房聽朋友說隔音不好還有蚊子而且也沒有觀景到、某某3號房(沒升等)則是聽說十分狹小。 除此之外還有設備老舊、交通不便(可請老闆接送)、早餐餐點普通等缺點。 不過溫泉水質真的一級棒！ 泡完渾身溫暖舒暢，肌膚咕溜咕溜♥️ 而且被升級的兩間房的浴池都非常大，泡得很爽！ 還有風景夜景都超漂亮，晚上萬家燈火、白天山清水秀、居高望景超漂亮！不過前提是房間可以觀景啦XDD
(室外)烏來全景
超大浴池
檜木烤箱(有熱嗎？只有烤三分鐘而已感覺不出來XDD但檜木很香)
Stayed 1 night in Dec 2019
Response from 吳 on 29 Dec 2019
謝謝

10/10 Excellent

SHIH-JUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
讚
房間很不錯很大，早餐簡單乾淨，可惜沒有大眾池，另外觀景台的地板如果能稍加修葺會更好
Stayed 1 night in Nov 2019
Response from 吳先生 on 28 Nov 2019
你的建議我們會改善謝謝

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方がとにかく優しくて、親切！ 部屋をアップグレートしたり、無料で老街まで送り迎えしてくれたり。 部屋かなり広くて、泉質もよく大満足です！
Stayed 5 nights in Jun 2019
Response from 吳先生 on 11 Jun 2019
3Q

8/10 Good

Hye Joung

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
부모님이 좋아하셨어요
우선 부모님들이 너무 좋아해주셔서 다행이였어요. 처음에 갔을땐 낡았다는 느낌을 많이 받았는데 그래도 개인 온천탕이 따로 있고 가족이라 업그레이드도 받았어요. 뷰가 좋았고 음악소리도 오르골소리를 밤새 틀어주셔서 편안했던거같아요. 항상 근데 사진이 더 잘나온다는거. 그리고 정원은 아기자기했어요. 그렇지만 방음이 아예 안되고 무엇보다 침대 시트 하나가 되게 역겨운 냄새가 나서 저는 되게 힘들었어요. 다행이 다른침대에서는 안나서 거기서 잤고 부모님들은 못느끼셨다는데 전 원래 냄새에 민감해서.. 냄새 잘 맡으시는분들에게는 비추입니다
Stayed 1 night in Apr 2019
Response from 吳先生 on 1 Jun 2019
我們會改進謝謝

8/10 Good

chen-hsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值不錯
泡湯池很大⋯服務人員態度親切
Stayed 1 night in Mar 2019
Response from 吳先生 on 30 Mar 2019
謝謝

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from 吳先生 on 6 Apr 2019
謝謝

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
住宿體驗
整體來說感覺很好，唯獨隔音有一點差是可惜的地方。
Stayed 1 night in Dec 2018
Response from 吳先生 on 23 Dec 2018
感謝您的寶貴意見。