Aerial view
Check availability

Reviews of Lake Hotel

3.5 out of 5
Lake Hotel
No.2, Ln. 77, Bitan Rd., Xindian Dist., New Taipei City

Reviews

8.4

Very good

Rating 10 - Excellent. 100 out of 235 reviews" "
Rating 8 - Good. 89 out of 235 reviews" "
Rating 6 - Okay. 35 out of 235 reviews" "
Rating 4 - Poor. 7 out of 235 reviews" "
Rating 2 - Terrible. 4 out of 235 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chung Kiat

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place to get away from the busy city lofe. loads of nature walks and near to Wulai hot spring are
Stayed 3 nights in Apr 2024

10/10 Excellent

Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice

8/10 Good

William

Liked: Cleanliness, staff & service
Terrific location near a fantastic river park.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 18 nights in Dec 2023

10/10 Excellent

Heidi Malloy and Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and eager to assist in any way. Room was clean and had lots of extras, for a base-priced room. There was a desk, safe, closet w/hangers, tea/coffee pot, fridge, hairdryer, comfy beds and an amazing bidet that you could employ, if desired. The breakfast buffet had an elaborate selection w/high quality choices..cappucino, etc., eggs, salad, fresh fruit, milk, cereal, meats, sauteed veggies, toast, carbs, puddings, pouridge & toppings. The non lake view provided a candid view into real, local life in Taipei. My 11th floor room, right across from the firw exit stairs, even had window exit equipment, just in case.
Stayed 8 nights in Oct 2023

6/10 Okay

YUN

Business traveller
Liked: Cleanliness
This hotel is situated in a gorgeous region, making it quite easy to go out for meals and sightseeing. It is far from the downtown area, making it ideal for individuals who value tranquility and privacy. Due to my work travels in the nearby region, I would not have considered staying at this hotel very often.

10/10 Excellent

YiHsin

Stayed 2 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I've stayed at this hotel in the past (approx. 8 yrs ago). The condition was a bit dated then, but I've never had any issues with the service. However, this time it felt like the service and conditions took a step back, despite its "updates" since my last stay and despite booking the VIP "Renaissance" suite. The room card didn't work in unlocking the door, nor was it needed to turn on the lights in the room. So why they even bothered giving us a room card escapes my logic. The hot water in the shower required five minutes of meeting the water run before coming to. We were given the option of switching to another VIP room, but I didn't want to chance it. The updates to the VIP suite's bathroom layout was also awkward, with the tub halfway hidden behind a wall and dangerous to step into on a wet floor. When my friend requested extra towels and soap, the response given was that they were busy and it would be at least 15 minutes before someone came. That was fine, since we told them we'll wait, but then curiously they asked when we'll be leaving our room. My friend reiterated that it won't be a problem since we'll be in the room when they come around with the toiletries, but then the person asked again when we'll leave the room, as if they heard nothing of what my friend said. In summary, I would've preferred the hotel's former condition and service to its current state, and will reconsider staying here next time I'm in the area.
Stayed 2 nights in Apr 2021

8/10 Good

Manilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Loved the great view of the river from my room. The room was spacious and clean, the staff were friendly. I had a very pleasant stay and will come back.
Stayed 2 nights in Dec 2020

10/10 Excellent

YiHsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and area
Nice hotel with riverside view near restaurants and shops short walk across the bridge.
Stayed 2 nights in Dec 2019
Response from Lake Hotel Management on 13 Feb 2020
It's so glad that you like the environment near our hotel. We welcome you to pay a visit during the Water Dance Season which start from 2/14 to 4/12. The scene is so spectacular that will make you have a great impression. Thank you for supporting us and leave such a warm comment.

8/10 Good

TC

Liked: Cleanliness, staff & service, property conditions & facilities
Close to nearby hiking trails. People are very friendly. Good street food across the suspension bridge.
Stayed 1 night in Nov 2019

10/10 Excellent

Simon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and i were overwhelmed by the luxurious and posh feel of this hotel presented to us when price we paid were at an extreme great value. Room is big and is a standard proper room that cater ample space for luggages. We also get great view of the lake and mountain from our room. Breakfast was fabulous and staff were efficient and extremely helpful to my request. There is also a small shop chain just right beside the hotel where there are 7-11, confectionery shop, their local coffeeshop, pharmacy, etc... You may like to also take a boat ride along the lake which is just only 5mins walk and to XinDian MRT station is 10mins.
Stayed 3 nights in Nov 2018

8/10 Good

Jim, Detroit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful older hotel by the river with parks and boats
Stayed 2 nights in Nov 2018
Response from Manager on 30 Nov 2018
Thank you for your useful comment. We will be re-decorating recently. Hope to let you have a brand new feeling when you come visit next time.

10/10 Excellent

Hui Rung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem by Xindian river. Highly recommend.
This hotel offered reasonable price, room with a view and free buffet breakfast for two. Free parking on top of all these great deals. The room was very neat and clean. Large shower in the bathroom. It also has free laundry facility on the 14th floor. Front desk staff were very friendly,polite and helpful. Check in and check out process at the front desk took only less than 1 minutes. Location was right by Bitan/Xindian river in the suburbs. It was a very quiet stay and I enjoyed walking over the bridge every day before my bus/MRT ride to Taipei city. There’s tons of activities going on by the river park. Traditional market in the morning in town and hiking trails near by. Night time is beautiful with all the lights and plenty of restaurants/entertainment by the bridge. It was a surprising deal that I found on hotel.com. Love it. I will visit and stay here again.
Stayed 5 nights in Sep 2018

10/10 Excellent

CHUNJUNG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很棒，空間大，有按摩浴缸可放鬆，早餐也可以，很值得休閒渡假
Stayed 1 night in Apr 2024

8/10 Good

hui chun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Lo-Yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

CHUNGCHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Hsiao hsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Yayun

Stayed 1 night in Dec 2023

6/10 Okay

Chia-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設備維護仍有加強空間，早餐亦可再多些選項。
Stayed 1 night in Dec 2023

2/10 Terrible

WEI SHAN

Stayed 1 night in Dec 2023

10/10 Excellent

LUNG-CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寒流入住房間沒暖氣，也只有一條薄薄的棉被。其他都不錯。
Stayed 1 night in Dec 2023

4/10 Poor

Elaine

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

信衡

Stayed 1 night in Dec 2023

6/10 Okay

Yuju

沒什麼特別感覺

6/10 Okay

Shu chen

Travelled with group
老飯店 有點霉味 乾溼分離的門故障無法密閉 但空間大 停車 交通方便
Stayed 1 night in Nov 2023

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kaneyoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食のビュッフェは、素晴らしいです。部屋からの眺めも綺麗で、おすすめのホテルです。
Stayed 3 nights in Oct 2023

10/10 Excellent

FengYun

Stayed 1 night in Oct 2023

10/10 Excellent

CHUN HUI

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
不錯
房型景色還不錯，整潔度ok,浴室比較暗而已， 簡易早餐也不錯，停車位停完為止，無保留
Stayed 1 night in Jul 2023

10/10 Excellent

chi shiuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值高的家庭旅遊選擇
除了冷氣聲大了點，其他不需挑剔
Stayed 1 night in Aug 2023

10/10 Excellent

TZU CHI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

昆翰

Travelled with partner
Liked: Cleanliness
It’s ok Nice bed nice breakfast And very convenient
Stayed 1 night in Jul 2023

8/10 Good

Chien-Hua

Stayed 1 night in Jul 2023

8/10 Good

Kun Ruey

Stayed 1 night in Jun 2023

10/10 Excellent

耀逸

Liked: Cleanliness, staff & service, property conditions & facilities
可以再次入住
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨的飯店之一
還不錯，是新店碧潭區乾淨的飯店之一
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair hotel but the location is unexpected
It takes 10 min from MTR station. You need to wake an uphill path to reach the hotel and to be careful for the incoming vehicles. If you are not the Taiwanese, I suggest you to take a taxi from MTR station.
Stayed 1 night in Apr 2023

6/10 Okay

Kuang Fa

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
連續四晚房, 祇有第四晚睡得好.
租了連續四晚房, 第一晚已看到床單被套偏黃和邊緣有點破, 相信是衛生的, 而且店家第二天清潔時會更換, 但沒有. 也睡了第二晚, 第三天早上到前台要求稍後清潔時順便更換, 前台說: 好的! 好的! 但晚上回來依然未換. 又睡了很不舒適的第三晚. 第四天早上, 再到前台了解. 前台祇是說已交帶了清潔人員, 但他們沒有做. 我覺得店家根本沒有打算更換, 遇到這情境, 唯有提高語調再次要求. 最終在晚上回來, 看到光潔如新的床單被套, 祇有這個晚上睡得好. 到了第五天早上約8點鐘起來, 打開手機, 發覺酒店的免費wifi已經連不上, 連接被拒. 其實還未到退房時間, 是否這是店家貫政策而不是單獨我房號的設備故障, 那就不得而知了. 另外, 一事還一事, 酒店提供的早餐是不錯的.
Stayed 4 nights in Apr 2023

10/10 Excellent

CHUN YEN

Stayed 2 nights in Apr 2023

8/10 Good

Meng-Jyuan

Stayed 1 night in Apr 2023

10/10 Excellent

Chunyen

Stayed 1 night in Mar 2023

8/10 Good

yuehchen

Stayed 1 night in Apr 2023

8/10 Good

JO CHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Chi-Ping

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
房內空間不小..
雖然名稱為湖景套房，但給的房間位置只能在最旁邊的窗戶，看到一角落的景色。這次入住的房型是有客廳跟房間分開的形式，所以空間很大。衛浴空間也是很寬敞。很可惜的是隔音就稍微差點...
Stayed 1 night in Feb 2023