New Castle Chamber of Commerce

It was amazing the rooms are very clean, accomadating, rooms are absolutely amazing going back for sure

The Kimpton Hotel is absolutely beautiful! The staff were very attentive. I had an issue with my thermostat and someone was at my foot within 15 minutes. They took care of it and had no other issues throughout my stay. Only one complaint that my room was somewhat dark despite the 4 lamps in the room. The building is over 100 years old so maybe that's the reason for the dim lighting.

Our room was very clean and the front desk was very pleasant checking in. We did, however, have a 11:15pm fire alarm in which we all needed to evacuate the building. We were never told by staff or the fire department that the building was safe to re-enter. After being outside and waiting more than 30 minutes to go back into the hotel, the fire trucks drove away. We all slowly re-entered after that. I was expecting better communication. Nothing at all was not ok.