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Reviews of Hilton Garden Inn New Braunfels

3 out of 5
Hilton Garden Inn New Braunfels
1501 IH-35 North, New Braunfels, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Veronica M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice not to hear the freeway outside your Hotel window
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024

10/10 Excellent

Woodrow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service. Nice place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Brooke

Travelled with partner
Liked: Amenities
It was a nice hotel; clean, comfortable bed, good water pressure, nice amenities.
Stayed 1 night in Mar 2024

8/10 Good

DeAnne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Laura, Tempe

Stayed 1 night in Mar 2024

10/10 Excellent

Brandy

Stayed 1 night in Feb 2024

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only thing I was sad about is that there are no more little toiletries. The new bottles are definitely not the same. There were no mirrors or pictures in the room anymore. Just in the bathroom. The bed, however, was amazing. Just in my opinion, the little things like that is what we look forward to staying here. It’s definitely not the same. Oddly enough, my husband even said the towels felt different too. Not as soft either. The Hilton always had better quality of these things than any other hotel we’ve ever stayed at, anywhere. Now, it’s about the same. The bed was the best part!
Stayed 1 night in Mar 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personal
Stayed 2 nights in Dec 2023

10/10 Excellent

Goddy, Round Rock

Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well located. Breakfast looked good but we didn't get to eat as we were going to Mass then visit friends. Bed was a little harder than we are used to. Not uncomfortable but not a pillow top.
Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room/ bed. Bathroom nice too!
Stayed 1 night in Feb 2024

8/10 Good

Merrye

Liked: Cleanliness, staff & service
Hardest bed ever. Must have been a new mattress. Never had such a terrible sleep there before.
Stayed 1 night in Jan 2024

10/10 Excellent

Arnold

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with great staff!
Stayed 2 nights in Jan 2024

10/10 Excellent

juan c

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023

8/10 Good

SANDRA, SPRING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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10/10 Excellent

Kenneth

Travelled with family
Liked: Staff & service, property conditions & facilities
Breakfast
The waiter Steven at breakfast went above and beyond to insure I was taken care of. You are lucky to have him on your staff !
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

TRISTA, CHandler

Stayed 2 nights in Dec 2023

10/10 Excellent

Sharon

Stayed 2 nights in Dec 2023

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good, my only dislike was the rooms have carpet. Besides that front staff was friendly and rooms felt clean. Breakfast is not included which is not common at their price point
Stayed 1 night in Nov 2023

10/10 Excellent

Ralla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient. The note in the room said cleaning every 2 days but we had to go ask for clean towels as they did not come. So our trash was also full.
Stayed 5 nights in Nov 2023

10/10 Excellent

Staci

Travelled with partner
Liked: Amenities
Had a great stay. Clean rooms and friendly staff… there were quite a free barking dogs on my floor, but other than that. 10/10
Stayed 1 night in Nov 2023

8/10 Good

Brad

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ireneusz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Wurstfest 2023
Stayed 1 night in Nov 2023

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. The only problem was the room we had had a shower only, no bathtub which didn’t suite us. We did not request this type of room and it was listed this way when we booked the room. Hotel staff did not inform of this either so not sure if all the rooms are this way. May want to ask before making the reservation if this matters to you.
Stayed 2 nights in Oct 2023

2/10 Terrible

James

Stayed 1 night in Oct 2023

10/10 Excellent

Jefrey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient access to Gruene and else where
Stayed 2 nights in Oct 2023

6/10 Okay

Sandy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
You gave to pay extra for dogs. Even though they don’t tell you that ahead of time. And underneath the beds are filthy. The bathroom door was dirty. The blankets are not good. I don’t know how to explain the blankets. There is a top part, middle and bottom and they aren’t sewn or put together. They have a pocket at the bottom where you put them together. And so the middle part is out.
Stayed 1 night in Oct 2023

10/10 Excellent

Chiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff was very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A $75 pet fee upon arrival was a shock being I did not see anything on the price list upon booking this room at this hotel. We also could not get a room until 2pm in the afternoon which caused us to be late at the water park.
Stayed 1 night in Sep 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool could have been cleaner. Mold in shower of room.
Stayed 4 nights in Sep 2023

10/10 Excellent

fred

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

john, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for short trips with family
The location is close to other attractions but in the outer area. The customer service was courteous and friendly. The rooms were spacious and had everything you need like microwave, fridge and Keurig. The room was perfect for a family of four. I did see the ice machine was broken and one elevator was down but not a big deal for us.
Stayed 1 night in Aug 2023

10/10 Excellent

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was great except the laboratory sink was very slow to drain
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Amenities
Room was clean & comfortable. They could use some new pillows though. Not very supportive.
Stayed 2 nights in Aug 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rodolfo, Hockley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Aug 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t go wrong!
Good hotel. Well kept.
Stayed 1 night in Aug 2023

6/10 Okay

Brian K

Travelled with family
Liked: Staff & service
Fantastic staff
Charged $2 for bottled water in the room? Really? Room seating area was very dark. Furnishings dated. Staff was fantastic though.
Stayed 3 nights in Aug 2023

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great experience and when we come through the area will will definitely stay there.
Stayed 2 nights in Jul 2023

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Jul 2023

8/10 Good

Latoya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a convenient location.
Stayed 1 night in Jul 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, clean, comfortable hotel. Would absolutely book again.

10/10 Excellent

Evan

Stayed 1 night in Jul 2023