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Reviews of Hideout on the Horseshoe

3 out of 5
Hideout on the Horseshoe
515 FM 2673, New Braunfels, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 267 out of 385 reviews" "
Rating 8 - Good. 89 out of 385 reviews" "
Rating 6 - Okay. 17 out of 385 reviews" "
Rating 4 - Poor. 9 out of 385 reviews" "
Rating 2 - Terrible. 3 out of 385 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Thank you so much for leaving a review!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 6 Apr 2024
Thank you so much for taking the time to leave a review!

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Property was clean and nice. Quiet and peaceful
Stayed 2 nights in Mar 2024
Response from Manager on 25 Mar 2024
Thank you for taking the time to leave a review, we are so glad you enjoyed your stay!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay. Location is amazing the views 😍
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Thank you for taking the time to leave a review. We are so glad you enjoyed your stay and the beautiful view of the hill country as much as we do!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was exactly as it was advertised, but even that did not prepare me for the wonderful experience I had! It was a spacious cabin style room with a rustic wooden deck out back overlooking the river below. The surrounding area was well lit with decorative soft lights that outlined the beautiful walkways leading down to the river landing. The river landing was landscaped perfectly to match the surrounding mountainous area. Even though I live in central CA, I am going to find a way to make it out to this place again just to experience it for more than the one day I was there! I had an amazing experience! This was not a modern chain style of hotel that I stay in very frequently, and I absolutely loved it! If you stay here, expect a nice quiet getaway for a few days at least. Well done!
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Thank you for the kind and detailed review. We are thrilled you enjoyed your stay with us and that we exceeded your expectations inside and out!

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on 18 Mar 2024
Thank you for taking the time to leave a review. If you wouldn't mind providing us with additional feedback we would love to know what we could do better. Please feel free to email us directly.

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in the perfect area and close to the friends we were visiting. Very cute and rustic but with nice features inside like full fridge and large updated bathrooms. I love that even the hotel style rooms are still more of a suite with a separate bedroom and living room. The only downside was that it would have been a bit more convenient to have some silverware/dishes in the kitchen area since there was a full fridge, sink, microwave and dining table but was more difficult to take advantage of those amenities without the little things that go with it.
Stayed 3 nights in Mar 2024
Response from Manager on 5 Mar 2024
Thank you so much for taking the time to leave a review! We are so glad you loved the property as much as we do. We also appreciate the feedback in regards to amenities and hope you'll say with us for your next adventure in the area!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Thank you for leaving a review, we are so glad you enjoyed your stay!

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property on the Guadalupe River. Modern, unique, and clean cabin/room. The staff were extremely accommodating and gave us the option of checking out late due to ice storm. Will definitely be staying here again.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Thank you for your review! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Thank you so much for taking the time to leave a review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary
The location was great! It is close to hiking areas like Canyon Lake Gorge Park. Also it is close to Natural Bridge Caverns and Gruene, TX. The river view is very pretty. We enjoyed having coffee and creamers provided. The coffee was good! We also appreciated the complementary wine to help us celebrate our anniversary! Our TV in the cabin kept turning on and off randomly. The maintenance person came but the issue wasn't resolved. Also, there was a big rain storm and water came into the cabin by the table next to the window. The text messages from the office really helped to keep me updated. We would definitely go back again.
Stayed 3 nights in Jan 2024
Response from Manager on 9 Jan 2024
Thank you so much for your review! We are very glad you enjoyed the view and property as much as we do, regardless of the issues that arose. Please be assured that we are looking into these issues more closely and are taking steps to rectify them to ensure a more comfortable experience for our guests. We hope to see you back soon!

6/10 Okay

Lucy

The place is a very nice spot to stay at. We have stayed a few times now. But it could be cleaner the rooms need some dusting and a deep clean.
Stayed 2 nights in Dec 2023
Response from Manager on 2 Jan 2024
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and we appreciate your feedback!

10/10 Excellent

David, Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The landscape beautiful area.
Stayed 2 nights in Dec 2023
Response from Manager on 22 Dec 2023
Thank you for your review! We are so happy to hear you loved the view as much as we do and we hope to see you back soon!

10/10 Excellent

Xinglu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Thank you for taking the time to leave a review!

6/10 Okay

Ashley, Dayton

Business traveller
Disliked: Amenities
The property itself was nice but it is very noisy at night. I could not get the tv's to work for the 2 days I stayed. I also woke up too 2 roaches in my room. All and all I would probably not stay here again.
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Thank you for taking the time to leave a review. Please accept our apologies for the issues you experienced during your stay. May we ask if you notified the office about the issues during or after your stay so we can be sure they are addressed with the appropriate staff? If not, we would greatly appreciate any additional feedback you can provide so we can insure this doesn't happen again.

10/10 Excellent

Saul

Travelled with family
Great
The property is so pretty. The cabin was great had the space we needed. Clean cabin which was great.
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
We are so happy you enjoyed your stay and hope to see you back soon!

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Marcella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Thank you for taking the time to leave a review!

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Beautiful scenery, very clean room, but It was very cold. I don't believe there is a heat source in the room. Also the tub would not drain properly while showering which made the little one slip twice in the tub during the shower.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Thank you for taking the time to leave a review! Our AC and heating systems are the same, however it does get drafty sometimes. If you come to stay again we would be happy to bring you extra blankets or assist you with the heater. We are so sorry about the tub as well, please be assured that we will look into these matters more closely and be taking steps to rectify these issues to ensure a more comfortable experience for our guests. We are so happy you enjoyed your stay otherwise!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Thank you for taking the time to leave a review!

8/10 Good

Razwan S.

Stayed 3 nights in Oct 2023
Response from Manager on 11 Nov 2023
Thank you for taking the time to leave a review! Hope to see you again soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 20 Oct 2023
Thank you for taking the time to leave a review, we appreciate your feedback!

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We came here to celebrate our 25th anniversary and it was perfect. We aim to come back again. Highly recommended.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Happy anniversary and we are so glad you enjoyed your stay! We hope to see you back soon and thank you for your review.

8/10 Good

Hung-Chang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great view by the river.
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Thank you for taking the time to leave a review! Hope to see you again soon!

10/10 Excellent

Alycia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the style, cleanliness, and location. The view from our room was beautiful. The amenities were great. Probably the only downside is the traffic on the road can be loud. Luckily we brought a fan from home that drowned out the sound. Also, another thing worth noting is all the stray cats. They don’t meow or bug you but I do feel like people should know there are a lot of cats that come to the porch.
Stayed 3 nights in Sep 2023
Response from Manager on 19 Sept 2023
We are so glad to hear you enjoyed your stay and loved the view as much as we do! As for the cats, there is not much we can do, however they do keep the more problematic animals away. We hope this does not deter you from returning and we appreciate your feedback!

10/10 Excellent

Matt

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time visiting, and we’ve fallen in love with this place! The private river access and staff hospitality are amazing perks. We love to sit on the back patio and watch the moon and stars while listening to the sounds of the river and nature. The room was spacious and had everything we needed. The walk-in shower was really nice, having excellent water pressure, temperature, and shower head options. Don’t underestimate the luxury of getting a really nice shower after playing in the sun and river all day. Getting a free shuttle every morning to the launch point and tubing back to the property is so fun and convenient! Plenty of local restaurants to visit or order from. Already excited to book our trip back next year!
Stayed 3 nights in Aug 2023
Response from Manager on 1 Sept 2023
Thank you for leaving such a detailed review! We are so happy you enjoyed your stay and the view as much as we do. The beauty of the Hill Country never gets old! We hope to see you back soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Manager on 25 Aug 2023
Thank you for taking the time to leave a review, we appreciate your feedback!

10/10 Excellent

Carolyn R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff was friendly and quick to respond. Will definitely come back!
Stayed 2 nights in Aug 2023
Response from Manager on 15 Aug 2023
We are so happy you enjoyed your stay and hope to see you back soon!

8/10 Good

Lucy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 15 Aug 2023
Thank you for taking the time to leave a review, we appreciate your feedback!

10/10 Excellent

Jo

Stayed 1 night in Jul 2023
Response from Manager on 25 Aug 2023
Thank you for taking the time to leave a review, we appreciate your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous view from our balcony.
Location is amazing. Beautiful view of the river from our porch. Check in and check out was super easy and they had great communication. Can’t wait to return next summer.
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
Thank you for the review! So glad to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
Thank you so much, we hope to see you again soon!

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Will use it again
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
Thank you for your review! We are glad you enjoyed it and hope to see you back soon!

8/10 Good

Ranier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed it - it was basic and functional, perfect for what we needed! River access was a little more difficult than expected, but still good. The overall rating should be 4.5 stars!
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
We are so glad you enjoyed your stay and hope to see you back soon!

8/10 Good

EVELYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 1 Aug 2023
Thank you for taking the time to leave a review! Hope to see you again soon!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property comes with a complimentary tube experience and you float right up ! The room was clean and modern. We loved it!
Stayed 2 nights in Jul 2023
Response from Manager on 1 Aug 2023
Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great getaway weekend! Loved it!
Stayed 2 nights in Jun 2023
Response from Manager on 1 Aug 2023
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Absolutely loved this stay and will be back again soon
Stayed 2 nights in Jun 2023
Response from Manager on 1 Aug 2023
We are so glad you enjoyed your stay and we hope to see you soon!

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cabin 19 was clean and comfortable however it did have a couple small issues. The shower did not drain very well and would overflow the shower pan if you didn’t turn the water off intermittently to allow it to drain. The ceiling fan did not work and it’s hot in Texas! Last but not least the body pillow on the bed had stains of some sort of fluid on it and was put away for the duration of our stay. We enjoyed the location and complementary tubing.
Stayed 3 nights in Jun 2023
Response from Manager on 1 Aug 2023
Thank you for taking the time to leave a review. Please accept our apologies for the issues you experienced during your stay. May we ask if you notified the office about the issues during or after your stay so we can be sure they are addressed with the appropriate staff? If not, we would greatly appreciate any additional feedback you can provide so we can insure this doesn't happen again. Every linen is removed and replaced during the housekeeping process, so we can assure you the bedding was clean, but there might've been some staining that made it appear otherwise. Either way, it's unacceptable to put those linens into a cabin and this will be addressed with both our laundry professionals and housekeeping staff. Again, thank you for taking the time to leave feedback and we hope you will give us another chance in the future.

10/10 Excellent

Dusti

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at this property every time we visit the area. We love the hospitality , cleanliness, and the partnership they have with a tubing company. See you next summer Hideout!
Stayed 2 nights in Jun 2023
Response from Manager on 15 Jun 2023
Thank you for your continued business! We look forward to seeing you next summer!

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed our stay. The cabin was very clean! We will book again for our next trip
Stayed 1 night in May 2023
Response from Manager on 15 Jun 2023
Thank you so much! We look forward to seeing you again soon!

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on 15 May 2023
We are glad you enjoyed your stay!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay with the family! There was good communication with a personal call a couple days early to see if we needed anything. The view of the river from the balcony was great (we stay in #17). My wife even caught a couple fish while there. The soaker tub was a plus! We’re definitely booking again!
Stayed 1 night in May 2023
Response from Manager on 15 May 2023
Thank you for the detailed review! So glad to hear that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely GREAT place to spend a couple of days!
Almost everything about the stay at the cabin was PERFECT. GREAT staff were MOST attentive! Location, clean, quiet and amenities were great. Only one bad issue. The bed SUCKED!!! Probably the hardest, most uncomfortable rock I have ever slept in. The metal frame made the most horrific CRACK every time I moved. If I rolled over it sounded like it was going to fall on the floor! All in all I would DEFINITELY recommend these cabins. I LOVED it!
Stayed 2 nights in Apr 2023
Response from Manager on 15 May 2023
Thank you so much for your review! We are glad to hear that you enjoyed your stay other than the issue with the bed. Would you mind reaching out to us to let us know what cabin you stayed in? The beds are custom built and brand new so this should not be happening and will reach out to the contractor ASAP to get this resolved. We are so sorry that you had that issue!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Anniversary Weekend
Stayed 3 nights in Mar 2023
Response from Manager on 15 May 2023
Happy Belated Anniversary and thank you so much for choosing to spend it with us!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Some Things Need Repair
Check in and check out was great! I was very concerned for possibility of injury from loose wooden plank on outside deck. Plank not nailed in place, nail head sticking out. Bathroom door lock broken. Unable to lock for privacy. Very poor Wifi! Did not work for pretty much all of our stay! Great playground for kids! Bedding very comfortable. Appreciated the extra sheets, blankets and pillows!
Stayed 3 nights in Mar 2023
Response from Manager on 24 Mar 2023
Thank you for taking the time to leave a review. These issues should've been recognized and fixed prior to your arrival. Please accept our sincerest apologies for missing them. We hope you otherwise enjoyed your stay and will visit us again in the future.

8/10 Good

Daniel

Travelled with partner
Disliked: Staff & service
Overall, our stay was was good. We were concerned with the dirty towels and other small imperfections with the room that we stayed in but overall we had fun the family was happy and we could walk to some restaurants and surprisingly good food thank goodness for a convenient store that is walking distance.
Stayed 2 nights in Mar 2023
Response from Manager on 24 Mar 2023
Thank you for taking the time to leave a review. Please accept our apologies for the issues you experienced during your stay. May we ask if you notified the office about the issues during or after your stay so we can be sure they are addressed with the appropriate staff? If not, we would greatly appreciate any additional feedback you can provide so we can insure this doesn't happen again. Every linen is removed and replaced during the housekeeping process, so we can assure you the towels were clean, but there might've been some staining that made it appear otherwise. Either way, it's unacceptable to put those linens into a cabin and this will be addressed with both our laundry professionals and housekeeping staff. Again, thank you for taking the time to leave feedback and we hope you will give us another chance in the future.

10/10 Excellent

Eyanira

Stayed 2 nights in Mar 2023
Response from Manager on 1 Aug 2023
Thank you for taking the time to leave a review! Hope to see you again soon!