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Reviews of Villas Elenite - All Inclusive

3 out of 5
Villas Elenite - All Inclusive
Elenite Holiday Village, Elenite

Reviews

6.2
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 3 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

4.0/10

Cleanliness

5.2/10

Staff & service

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Zdravez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!! Rated 4stars?? No way!!! What a scam!!! Rooms were not fit for human occupancy. Dirty, old, stinky, stained mattresses and pillows. Pile of garbage bags on the sidewalks not collected for days. The water park is in need of serious updates. It is old and dangerous. People were injured every day - from bumps and bruises to broken bones, and none of the lifeguards seemed to care. On the positive side, food was not bad, and the Black Sea was beautiful.
Stayed 7 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in an old, dirty villa, towels not exchanged, smelled bad, beach is not being cleaned, walkways cleaned rarely, staff ASKING for tips, last night from our stay the staff made a party in the villa below singing and screaming till 1:30, water in the pools looked uncleaned, garbage bags stayed on the walkways with hours attracting wasps, flies etc. etc.
Stayed 3 nights in Aug 2018
Response from Guest Relations Manager on 18 Aug 2018
Dear Guests, thank you for choosing Elenite All Inclusive Villas as a place for your vacation. We are sorry to hear that you were not fully satisfied with our services. Housekeepers clean the rooms every day and change sheets and towels every three days. Violation of sanitary norms is unacceptable for our complex. If there is a need for special or additional services, you should contact the reception desk. As for stuff, some of them really live on villas, but it is strictly forbidden to make noise night-time. It is followed by our securities, who patrol the territory 24 hours per day. They know in which villas the staff live, and they would take the necessary measures. But most likely they were tourists, who had a party. We hope you will choose our complex once again. Thank you for your review. Kindest regards, Guest Relations Manager

8/10 Good

Diana, Plovdiv, Bulgaria

Disliked: Cleanliness, staff & service
Awesome nature, bad room service

8/10 Good

Giovanni

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Se pulissero le stanze...
Il posto è molto bello, ma i bulgari non sanno cosa siano pulizia e disponibilità verso il cliente. Peccato perché la struttura ha un potenziale altissimo. Gestito diversamente sarebbe una meraviglia.
Stayed 6 nights in Aug 2019
Response from Guest Relations Manager on 6 Sept 2019
Dear Customer, Many thanks for being our guest at Villas Elenite. We appreciate your honest review and we are glad that you spent nice time here. We really hope to be able to welcome you as our guest again. Kindest regards

10/10 Excellent

Marina, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Все отлично. Питание, територия и анимация все просто супер.Обязательно вернусь в Болгарию и только в этот отель.

6/10 Okay

Lene

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

8/10 Good

Ірина, Україна

Liked: Cleanliness, room comfort
Прекрасне розташування
Велика охайна територія готелю. Чудове море та гарний пляж. Різноманітне смачне харчування. Гарний аквапарк. Відсутній безкоштовний WI-FI в номері. Дещо занедбаний номерний фонд але, так як номер необхідний тільки для ночівлі(в нашому випадку), то це не є проблемою. На наш погляд, негативне враження справляє тільки велика кількість людей, що поводять себе занадто розв’язно, все дозвільно та ігноруючи будь-які норми культурної поведінки забуваючи, що інші люди теж на відпочинку. Загалом враження позитивні.