Reviews of Roots Bamboo Beach Resort

2.5 out of 5
Roots Bamboo Beach Resort
Norman Manley Blvd., Negril, Westmoreland

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 148 reviews" "
Rating 8 - Good. 52 out of 148 reviews" "
Rating 6 - Okay. 22 out of 148 reviews" "
Rating 4 - Poor. 10 out of 148 reviews" "
Rating 2 - Terrible. 7 out of 148 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alvin, Spring Lake Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I want and close. Excellent food from the restaurant. Going back next year.
Stayed 5 nights in Mar 2024
Response from Roots Bamboo on 18 May 2024
Thank you we look forward to having you stay with us again

10/10 Excellent

Willie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good !
Stayed 2 nights in Apr 2024

10/10 Excellent

Peter, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a reasonably priced, comfortable and quiet resort centrally located in Negril and directly on the beach. My room on the upper level was recently renovated and was clean and spacious. The room had a comfortable bed, efficient air conditioning, ample closet space, a safety deposit box and wall mounted TV. In addition, it included a kitchenette with microwave, fridge, stove and kitchen sink. The bathroom had a walk in shower and was spacious. There was plenty of free on site parking for my rent a car. Resort staff was courteous and professional. The restaurant at the resort served delicious meals and the beach area was well maintained. I would definitely stay here again when in Negril.
Stayed 14 nights in Mar 2024

8/10 Good

Murray

Travelled with group
Liked: Staff & service
No room available apon arrival but removed someone to accommodate
Stayed 4 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed for a week! Ms Denise and her staff were most excellent in meeting all of our needs. So courteous and helpful, ALWAYS with a smile. Cottage was very clean, bed was comfy with clean crisp sheets! Kitchenette with a fridge, was a nice addition! We were just a short walk (one minute) from the beach. A shower area where ww could rinse off after the beach. The garden areas were always being groomed. And our room had air conditioning, I believe they all do. Thank you Denise and your staff for making our stay the best!! I cannot recommend this gem enough!
Stayed 7 nights in Mar 2024

10/10 Excellent

Medina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
To All my Extended family at Roots Bamboo.I absolutely love Roots Bamboo. My second home, my healing space and the staff is my extended family forever…Thank you Miya and June for making my birthday so special the room was decorated so beautifully! I love you guys to the moon and back. Judene thank you for being so sweet and kind to me all the time and Lincoln you are my brother from another until the end. Soon Come!! ❤️❤️
Stayed 3 nights in Mar 2024

10/10 Excellent

Elaine, Scarsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located on SMB with easy access to all. I had a comfy stay and a great experience, especially in the modern upper level apt. I enjoyed the nighttime live music. Staff was very personable and quite responsive. Special mention to Ravel and Theo. See you soon!
Stayed 2 nights in Jan 2024
Response from roots on 4 Feb 2024
We are quite happy to host you again. Our home is yours.

10/10 Excellent

Kazumi

Travelled with family
Liked: Amenities
great view great vibes!
Stayed 1 night in Jan 2024
Response from Roots Bamboo on 2 Feb 2024
Thanks for your feedback. we truly appreciate it. see you soon

8/10 Good

Randy

Liked: Cleanliness, staff & service
Generally my stay was good especially for the price. I’d go again
Stayed 7 nights in Jan 2024
Response from Roots Bamboo on 2 Feb 2024
Its a pleasure having your continued support. thanks alot Randy.

2/10 Terrible

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities
We paid in full for a room with a kitchen but got the cheapest room they had which was worth $25 canadian but expedia charged us $158 This place is literally a dump!!
Stayed 1 night in Jan 2024
Response from Roots Bamboo on 7 Feb 2024
We at Roots Bamboo Beach Resort are fully aware of the situation at hand. the initial reservation had a kitchen and at the date of arrival there was no available kitchenette. A provision of a standard room was given which goes at a rate of 72.28 usd per night. In taking full responsibility on caring for the inconvenience we extended our compensation options. There was another reservation for you in a few days for which we agreed to discount and provide other complements, the room provided consisted of all amenities. we are indeed grateful for your consideration of staying with us and we wish for future returns as we do provide value for money. just to note the reservation rate of 158 is CAD not Usd. We thank you again for your review as we provide a comfortable atmosphere for all.

4/10 Poor

Capt Robert

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Capt Bob's TAKE
Housekeeping was understaffed but the owner went out of his way for us. Inexpensive oceanfront hotel. Real good value considering its location!!!☺️
Stayed 3 nights in Jan 2024
Response from Roots Bamboo on 10 Jan 2024
We welcome your feedback as we strive to improve service and facility. As you stated we do go above and beyond the call to accommodate our guests. Housekeeping may be busy for a day depending on several factors however we are happy you had a good stay and we look forward to hosting you again.

10/10 Excellent

veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Roots Bamboo on 10 Jan 2024
We were happy to have you and our home is also yours. Thanks for joining the Roots Bamboo family. until we meet again.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A safe place to call your second home.
Stayed 6 nights in Dec 2023
Response from Roots Bamboo on 10 Jan 2024
Very happy to have catered to you and your family for yet another year. the moments and the occasions gets greater each time . Cheers to the new year and thanks for your continued support Adrian

6/10 Okay

Sandra

Stayed 3 nights in Dec 2023
Response from Roots Bamboo on 2 Feb 2024
Thanks for the feedback however we did not get any updates on your stay to allow us to see what could have been improved but we still are grateful for your stay and your input

10/10 Excellent

Konrad

Stayed 2 nights in Dec 2023
Response from Roots Bamboo on 10 Jan 2024
Thanks for your stay and your review. Its greatly appreciated.

10/10 Excellent

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love visiting family in Jamaica, but when i need to get away from them, i always go to Roots Bamboo
Stayed 2 nights in Dec 2023
Response from Roots Bamboo on 10 Jan 2024
A home away from Home Marlon. Just the right place and we are here to make memorable experiences

4/10 Poor

Christopher

Disliked: Amenities, property conditions & facilities
Room was a shack. No security, anyone can walk right up to your room. Bar and resraurant/hotel are separate neither is anybgood.
Stayed 10 nights in Dec 2023
Response from Roots Bamboo on 6 Feb 2024
we appreciate your stay with us and we would like to take the time to address security concerns you have made. Our property does provide security and to a further extent video surveillance, our guards are both uniformed an uninformed. its our priority to keep all safe and give our best service, we weren't made aware of any other issue you had regarding our property or personnel. we would love your insights on how we could make things right based on your review.

10/10 Excellent

Denis

Stayed 7 nights in Dec 2023
Response from Roots Bamboo on 6 Feb 2024
Thanks for your review Dennis. much appreciated and we look forward to serving you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy here however it’s very clean and comfortable and friendly staff. The beach area was not kept there was a lot of seaweed which should have been clean to give the beach area a better appearance instead of looking dirty.
Stayed 1 night in Nov 2023
Response from Roots Bamboo on 22 Nov 2023
We truly appreciate your feedback and we want to acknowledge your concerns outlined about the seaweed. As you would have said, we do do take time in providing a very clean environment. With the reoccurrence of high pollution of the shores by our aquatic friend (seaweed) we are oftentimes taken up by days to properly rid our area of such. We do seek to provide a welcoming and clean atmosphere and we bear your comfort in mind. Thanks for making it Roots Bamboo, your home away from home.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live music on wednesdays and fridays to good time for all
Stayed 3 nights in Oct 2023
Response from Roots Bamboo on 23 Oct 2023
We thank you for your feedback. we will continue making your stay entertaining and comforting.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love roots bamboo. Ben here many times will always come back
Stayed 1 night in Oct 2023
Response from Roots Bamboo on 23 Oct 2023
As a loyal and returning customer we appreciate you and will ensure you are satisfied by all means. we look forward to hosting you again.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. My only issue is that I didn't have time to wait for the Jamaican style breakfast, which is made to order.
Stayed 1 night in Oct 2023
Response from Roots Bamboo on 21 Oct 2023
Thanks for your review and your continued support. we are rather considerate about your experience and we wish to apologise for any inconvenience caused. Whilst we do not provide readily available meals we do have such restaurants in close proximity. thanks for the input and we look forward to hosting you once more.

8/10 Good

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Walk ways were slippery with moss. Cottage style rooms with slat windows. Because of this, there's not much privacy.
Stayed 1 night in Jul 2023
Response from Roots Bamboo on 25 Jul 2023
we continually work on the concerns of our valued customers and we seek to solve the issue at hand, thanks again for informing us, we were grateful to have you and will take the time to work on the problem identified

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023
Response from Roots Bamboo on 12 Jul 2023
We were pleased to share our home with you. its all in the eyes of making visits and vacations worthwhile. we look forward to having you with us again

10/10 Excellent

Adrian

Stayed 4 nights in Jun 2023
Response from Roots Bamboo on 25 Jul 2023
thanks for your review. we appreciate your input

4/10 Poor

Rori

Stayed 3 nights in Jun 2023
Response from Roots Bamboo on 25 Jul 2023
we have not seen any much information to identify the downside of your stay with us but based on your review there may just be a room for improvement or a change we need to create in one way or another, thanks again for staying and we look forward for your reconsideration as we grow to serve you better

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best customer service in Jamaica, Ravel!
The service by Ravel was the best part. His custom service is unmatched in all of my frequent travels to JAMAICA!!! We had six rooms of friends and family and were well satisfied. We will be back!! The music was great, the sax player Richard was amazing my husband and I enjoyed!
Stayed 2 nights in Jun 2023
Response from Roots Bamboo on 5 Jun 2023
Its an awesome pleasure to share our home and make it yours. we appreciate the feedback you have given and with that being said we aim to improve on our ambiance and selfless service, thanks for choosing Roots Bamboo , we were happy to have you.

8/10 Good

nigel

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff and dining area staff were very professional.
Stayed 1 night in May 2023
Response from Roots Bamboo on 26 May 2023
Its an awesome pleasure hosting you here, we appreciate your continued support and always look forward to create a memorable experience for you . thanks for your review.

8/10 Good

Dr Randy S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was pleasant and friendly. I would definitely stay here again.
Stayed 7 nights in Apr 2023
Response from Roots Bamboo on 3 May 2023
Its our desire to cater to your needs and to create a memorable stay. we do appreciate your input and we look forward to hosting you again. thanks for considering us and we are happy for your return stay with us, see you soon.

8/10 Good

Darrick

Travelled with group
Liked: Staff & service, property conditions & facilities
Cosy environment
Stayed 2 nights in Apr 2023
Response from Roots Bamboo on 26 Apr 2023
we appreciate your feedback and we are happy to have you with us again. our aim is to serve you better and create great memories.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Roots Bamboo on 24 Apr 2023
We appreciate your review and look forward to serving you better.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
My second go around and I absolutely will be returning. I love how attentive the staff is. Great party area and the food is off the chain.
Stayed 8 nights in Mar 2023
Response from Roots Bamboo on 1 Apr 2023
Its indeed an awesome pleasure for us to give you a memorable and fun stay, thanks for considering us and we welcome you home to us whenever you return.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immersed in culture, Roots Bamboo gives an experience you just can't get anywhere else. The live music, excellent service, and proximity to the beach are truly unequaled.
Stayed 3 nights in Mar 2023
Response from Roots Bamboo on 11 Mar 2023
Good Day thank you we are glad that your say here was good

10/10 Excellent

Reno

Stayed 1 night in Mar 2023
Response from Roots Bamboo on 1 Apr 2023
Thanks for your review , we will be improving our services to serve you better and we look forward to sharing our paradise with you

8/10 Good

Eric

Stayed 1 night in Feb 2023
Response from Roots Bamboo on 11 Mar 2023
we would like to say thank you

4/10 Poor

Clayton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lacking even basic maintenance such as changing light bulbs.
Stayed 4 nights in Feb 2023
Response from Roots Bamboo on 11 Mar 2023
Good Night We would like to take time out to apologize for the light bulb we appreciate your business and as such we will be addressing it so this never repeats itself

10/10 Excellent

Shari, Charlevoix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint, clean & friendly staff! Band nights noisy but would not stop us from coming again.
Stayed 7 nights in Jan 2023

8/10 Good

Micky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small shady beach. Too small of a beach. All chairs taken up by early morning 😳

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate chill spot
It was a nice spot to spend a night. Some of the rooms looks like little houses with a veranda. Small paths that lead through the bar/restaurant to the beach. I loved the live entertainment and being right across the street from a club. The only downfall is the mosquitoes in the room.
Rohan Collington The Painter
Breakfast on the beach
Hummingbird
Stayed 1 night in Dec 2022

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
People were friendly and polite .. Just a bit pricey when the Wi-Fi wasn’t able to Connect … so that was very disappointing to be honest

10/10 Excellent

Gina, Wallingford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Revel was awesome! Super friendly and personable. Staff approved a later check out, and the bed was super comfy.
Stayed 1 night in Nov 2022

8/10 Good

Steven Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2022

6/10 Okay

Jody

Travelled with partner
Disliked: Amenities
it was ok
Stayed 12 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the proximity to the beach.
Stayed 2 nights in Aug 2022

6/10 Okay

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property need to be renovated. The ants was horrible. Floors was slippery do to leaks from toilet and kitchen sink. I made the best out of it. Over all entertainment, food and staff was on point.
Stayed 7 nights in Jul 2022

8/10 Good

Dr Randy S

Travelled with family
Liked: Cleanliness, staff & service
I enjoyed the music venue at the property.
Stayed 7 nights in Jun 2022

8/10 Good

Steven Joseph

Liked: Staff & service, amenities
Disliked: Cleanliness
I frills
Stayed 3 nights in Jun 2022

6/10 Okay

Vinroy

Disliked: Amenities, property conditions & facilities
Needs modernizing
Stayed 14 nights in May 2022