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Reviews of Knights Inn Murfreesboro

1.5 out of 5
Knights Inn Murfreesboro
2036 S Church St, Murfreesboro, TN

Reviews

5.2
Rating 10 - Excellent. 20 out of 190 reviews" "
Rating 8 - Good. 21 out of 190 reviews" "
Rating 6 - Okay. 53 out of 190 reviews" "
Rating 4 - Poor. 43 out of 190 reviews" "
Rating 2 - Terrible. 53 out of 190 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

3.6/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Justine

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't on the streets...thats about all I liked about being there.
Stayed 1 night in Apr 2024
Response from Guest Relations on 1 May 2024
Dear Justine,We're sorry to hear that you didn't have a good time with us overall. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. Thank you, and we hope to hear from you soon.

2/10 Terrible

Peggy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique and there was cockroaches all over,in beds bathroom and crawling on the walls..we went to another room and same thing..the check in person was slow and the check in area stunk of cigarettes and mold. I will never be here again. And I advise to never come here!!!!
Stayed 1 night in Apr 2024
Response from Guest Relations on 18 Apr 2024
Dear Peggy,We are greatly concerned to hear about your experience with your recent stay. We pride ourselves on providing top-notch accommodations and service, and we sincerely apologize for missing the mark. Please know that we will discuss your concerns with our internal team to ensure our high standards of cleanliness and hospitality are being met. And while we treat our property regularly, we'll be sure to have our pest control team look into your comments further. Your feedback is appreciated, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Ronald

Business traveller
Liked: Property conditions & facilities
Good place
Stayed 7 nights in Feb 2024

10/10 Excellent

TODD

Liked: Cleanliness, staff & service, property conditions & facilities
EASY TO FIND SUPER LOW RATES
Stayed 6 nights in Feb 2024

6/10 Okay

Raad

Stayed 1 night in Feb 2024

4/10 Poor

martsy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Your site said that there was a breakfast. They haven't had it since Covid. The surfaces were not wiped down. I had to take a wet cloth to every flat surface. They were sticky and dirty. The mirrors were streaked and not clean. I turned off the light to go to bed and a bug climbed into bed with me. I killed him and struggled to sleep after that.
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Martsy,Guest feedback is always appreciated and welcome, so thank you for taking a moment to share your comments. It's always our goal to provide a comfortable visit, so we were truly disappointed to read your remarks. Rest assured, the appropriate teams have been notified so that we can look into these concerns and ensure that everything is as it should be going forward. We can't change the past, but we'd be grateful for the opportunity to change your perceptions in the future.

2/10 Terrible

Lakesha

Disliked: Cleanliness, amenities, property conditions & facilities
Property has mice! Rooms smell like animals
Stayed 7 nights in Feb 2024
Response from Guest Relations on 17 Feb 2024
Dear Lakesha,We appreciate you sharing your feedback with us. It is disheartening to read that we were unable to meet your expectations. Our team works closely with pest control to ensure that we are clear of any unwanted guests. Regardless, we will be sure to share your feedback with our team so we can investigate and see where we may have fallen short. Please visit us again in the future so we can show you a much better experience that is in line with the high standards of stay that we are known for.

2/10 Terrible

EMILY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rude !
Stayed 3 nights in Jan 2024
Response from Guest Relations on 2 Feb 2024
Dear Emily,Thank you for taking the time to leave us your feedback. We're sorry to hear about any perceived rudeness, as this is never our intention. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider joining us again soon.

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
roach hotel
they put us in a room that they house full timers in first of all. The bathroom had poop on the toliet. It was infested with roaches. the pillows had no fluff might as well put a towel in the pillow case. actually that would have been better. we went to grab a bite to eat and when we returned our door was open and would not shut the maintenance guy had to come fix it. the qeek we was thwre they checked one time to see if we needed anything and it was at 7 in the morning. we had no choice but to stay here because we paid for the room weeks in advance we came up because my father in law is dying of cancer. oh yeah they give guest registrey to the police. i had the cops knocking on my door looking for me but it was the wrong jessica harris. we have stayed here many times and never has it been this nasty. we will not ever stay at this roach hotel again. i would advise that noone else does either
Stayed 7 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Jessica,We're sorry to hear that you didn't have a good time with us. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team make improvements where necessary. Please consider coming back to give us another chance in the future; we're confident we can impress you.

10/10 Excellent

Saulius, Glendale Heights

Liked: Cleanliness
😃
Stayed 1 night in Jan 2024

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

2/10 Terrible

Aaliyah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Matej

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was cleaned properly and the bed was comfortable. The door to bathroom was broken. There was dirt in sink. The room smelled. It is definetelt not worth the $50. If price was $30 ot would be appropriate. I do not recommend this to anyone.
Stayed 1 night in Nov 2023
Response from Guest Relations on 22 Nov 2023
Dear Matej,It's good to know that certain aspects of your stay pleased you; however, we sincerely apologize for failing to fully meet your standards or our own. Feedback like yours is vital to our success, so rest assured it has been noted and will be used to help us improve our guest experience. We are thankful for the time you took to share your thoughts, and we hope you have safe and pleasant travels.

2/10 Terrible

Day

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Pests
Stayed 1 night in Oct 2023

10/10 Excellent

Gurmukh

Stayed 1 night in Oct 2023

4/10 Poor

Anna

Stayed 1 night in Oct 2023

4/10 Poor

mandi

Stayed 1 night in Sep 2023

4/10 Poor

John

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Expected sleazy, was not disappointed. So bad.
The non smoking room smelled distinctly of cigarettes which bothered my allergies. The walls were stained with nicotine/tar running down them. There were burns in the carpet, blankets, sheets, chairs, and on the hair dryer for some reason. The toilet rocket badly and leaked a bit in the back and the tub looked like it hadn’t been scrubbed in ages. The bathroom door was punched and kicked through exposing the cardboard within and the ceiling in the bathroom was missing plaster where it had molded. Towels were threadbare in places. Door didn’t lock properly. Carpet was filthy. I didn’t expect anything more than clean and no frills. I guess you get what you get with a sleazy cheap motel.
Yellow tar running down wall
Bathroom ceiling damage
Outside view of bathroom door
Inside view of bathroom door
Stayed 1 night in Jul 2023

6/10 Okay

Laron

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
You get what you pay for....
Stayed 2 nights in Jul 2023

8/10 Good

gary

Liked: Cleanliness, staff & service
The rooms have been remodeled and were clean and in good condition .
Stayed 1 night in Jul 2023

4/10 Poor

Jessica

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
if you receive an upstairs room it is awful. the walkway and stairs are slanted like its detaching from the building they gave us a wake up call at 530 am when i did not order one. then housekeeping woke us up both mornings knocking on the door before 9 am even the day we was checking out. i paid 212.00 for 2 nights wish i could get a psrtisl refund at least it was so bad
Stayed 2 nights in Jun 2023

6/10 Okay

LaShundra

It would not be my first choice, but if I HAD to stay again, I would. The room was not horrible, but it wasn't as clean as it should be. The bathroom smelled like pee and the tub was dirty. The room smelled stale, and it was some stains on the sheets. I slept on the cover. It definitely shouldn't have been the price it was, but I think it was a tournament in town. The guy that checked me in was nice; and it didn't take long for the process.
Stayed 1 night in May 2023

4/10 Poor

Anthony

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was miss advertised
Stayed 1 night in May 2023
Response from Guest Relations on 1 Jun 2023
Dear Anthony,We're sorry to hear that our property failed to impress you. Please do not hesitate to let us know what more we could have done to have impressed you. Thank you, and we hope you'll join us again soon.

8/10 Good

Keenan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Marliese

Travelled with family, Travelled with pets
Disliked: Property conditions & facilities
Close to free way. Property could use a major update, does not look inviting.
Stayed 1 night in May 2023

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Zoe

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This room was so disappointing. For one the room was gross. The floor was so dirty we had to wear our shoes whenever we walked around or the soles of our feet would turn black. There were holes in the blankets and huge holes in the bathroom door. The air conditioning only blew hair it didn’t actually cool. The pillows were pitiful and there were only 3 for the king sized bed. Also we had a non smoking room, but it REEKED of smoke and since I’m allergic to smoke it sucked so much. None of the lamps had shades and one lamp didn’t even have a switch to turn it on. Literally never again
Stayed 2 nights in May 2023
Response from Guest Relations on 16 May 2023
Dear Zoe,Thank you for sharing your thoughts with us, we're sorry to hear your experience was not as expected. Had we known this eas the case while you were with us, we'd have been happy to accommodate you accordingly and to the best of our ability. In the future, please don't hesitate to let us know about any concerns right away; we have our team looking into the matters you mentioned, and we'd love nothing more than to welcome you back for a better stay in the future.

2/10 Terrible

Christine

Stayed 7 nights in May 2023

2/10 Terrible

Leah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was filled with bugs and mold.
Stayed 2 nights in May 2023
Response from Guest Relations on 13 May 2023
Dear Leah,We're sorry to hear about any lack of cleanliness during your visit, as this is never our intention. We'll be sure to look into all your comments further and make changes where necessary. Thank you, and we hope you'll join us again soon.

4/10 Poor

Joe

Business traveller
Disliked: Cleanliness, room comfort
Sub-Standard for the price.
The check-in was very slow, and they still have the lobby closed for COVID. there is a walk up window in the entry area for checking in, and not much room for people to stand, there was a line of five people, and three had to stand in the rain while waiting. The non-smoking room smelled so strongly of cigarette smoke that my eyes were water. The carpet in the room was sticky in multiple places, there was dirty Saran Wrap covering the furniture legs, and there were hand prints all over the headboard. The police were also there multiple times during the night.
Stayed 1 night in May 2023

2/10 Terrible

Edy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was horrible, dirty and smelled funny everything was very old. Paint is falling off the ceiling, tiles coming off. My boyfriend, the next day had strange bites on his back. Needles to say we slept with our clothes on. I could not believe that this place cost over $100 dollars.
Stayed 1 night in Mar 2023
Response from Guest Relations on 7 Apr 2023
Dear Edy,Providing clean, well-maintained accommodations is paramount, so to hear about your experience is genuinely upsetting. Please accept our apologies for our shortcomings and know that we will take action where necessary to ensure our future guests have a much better stay. Thank you for your time.

6/10 Okay

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Dawid

The only positive about the hotel is that the place really existed under the address. Other then that stay away. Most dirty, smelly and disgusting motel I have ever visited.
Stayed 1 night in Mar 2023
Response from Guest Relations on 2 Apr 2023
Dear Dawid,We sincerely apologize for failing to provide you with an exceptional stay. Your comments have been noted and will be kept in mind as we move forward. Please be well, and we hope you have safe travels.

2/10 Terrible

Barbara

Stayed 1 night in Mar 2023

2/10 Terrible

Deborah

Disliked: Amenities, property conditions & facilities
The room had been smoked in and the blanket has cigarette burn holes in it the air conditioning barely came on room was run down! Not worth the price I paid for it at all! Way overpriced!
Stayed 1 night in Mar 2023
Response from Guest Relations on 30 Mar 2023
Dear Deborah,Thank you for reaching out about your experience. We do offer both smoking and non-smoking rooms, and we apologize if your room was not as you expected. We encourage guests to let our staff know of anything that is less than perfect with their stay. Thank you for your feedback, and we wish you safe travels ahead.

6/10 Okay

Linda, LAFAYETTE

Stayed 1 night in Mar 2023

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not clean, well cleaned or ran, front desk is rude, no one works with you fi ur late last her nothing they I cud say I even enjoyed about yours and like about tn stay
Stayed 1 night in Feb 2023
Response from Guest Relations on 23 Feb 2023
Dear Jessica,Hearing that we failed to provide you with clean accommodations and welcoming hospitality is truly upsetting. What you have shared is in no way reflective of our values, and we assure you that our team will work together to make positive changes. Thank you for making your voice heard.

8/10 Good

norith

Stayed 1 night in Feb 2023

2/10 Terrible

Damian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place have holes in the wall and mold in the room
Stayed 7 nights in Oct 2022
Response from General Manager on 23 Oct 2022
Dear Damian,We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. Room integrity and making our valued guests feel comfortable are of utmost importance to us, and we sincerely apologize for dropping the ball on this occasion. Rest assured, our dedicated team will address your concerns promptly as we jump into action to rectify the issues you've mentioned. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it!!!
Rooms are old and dingy, some don’t have doors on the bathrooms. There are no real amenities here. Owner is rude and elusive. Strange people and staff roam the parking lot at odd hours. There are cleaner, safer and more up to date rooms available for less!!
Stayed 1 night in Oct 2022

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2022

4/10 Poor

Ida

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I understand this is a very old, low budget motel but the cleanliness was beyond ridiculous. The entire room was nasty.
Stayed 1 night in Sep 2022
Response from General Manager on 4 Oct 2022
Dear Ida,We always want to provide our guests with clean, comfortable rooms, and we are sorry we failed to meet your expectations. Our team believes in improving, and we will use your feedback to do just that. While your time with us was less than stellar, we hope you'll come back for a better stay.

4/10 Poor

Susan

Travelled with partner
The desk clerk had no personality and perhaps shouldnt be in a people pleasing business. The room was fairly dirty to my standards.
Stayed 1 night in Sep 2022
Response from Guest Relations on 26 Sept 2022
Dear Susan,Thank you for your feedback on your recent visit. It is unfortunate that your room was not to your standards during your recent visit. Rest assured, we have spoken to our team to ensure we are providing the exceptional hospitality we aim for going forward.

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knights Inn review
Motel is an older style place but was clean, had new furniture and had been recently painted. Bed was very firm. Remote needed new batteries to change channel.
Stayed 1 night in Sep 2022

10/10 Excellent

Shawn

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It’s okay
Stayed 2 nights in Aug 2022

10/10 Excellent

Sahara

Stayed 1 night in Jul 2022

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
tv remote didn't work so no tv. No ice machine to be found. Clerk took 25 minutes to register us. Advertised breakfast and there was not one. Worst place I have stayed in a long time.
Stayed 1 night in Jul 2022
Response from Guest Relations on 12 Jul 2022
Dear Richard, We are disappointed to learn you had an unsatisfactory experience at your property. Providing excellent service is important to us, so rest assured we will discuss your comments with our team. Additionally, we will take your feedback about other aspects of your stay to make improvements where necessary. Thank you for staying with us, and we wish you pleasant travels.