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Response from Homewood Suites Franklin on 3 May 2024
Thank you for being our guest recently. We hope to see you again soon. New breakfast items coming to Homewood Suites hotels, breakfast taco's and overnight oats.
8/10 Good
CHRISTINE, CHICAGO
31 Mar 2024
CHRISTINE
Stayed 1 night in Mar 2024
Response from Homewood Suites Franklin on 3 May 2024
Homewood Suites was a superior stay. Will definitely book again. Property was clean and easy to get to, breakfast was great with hot and cold options. Staff was friendly, and accommodating. Definitely the best stay we've had in a long time.
Great stay ! Hotel is wonderful all around. Will definitely be back when we are in Franklin.
Scott
Stayed 2 nights in Dec 2023
Response from Homewood Suites Franklin on 26 Dec 2023
Thank you for the lovely review. We hope to have you back again soon.
8/10 Good
Deborah
4 Dec 2023
Liked: Cleanliness, room comfort
Average service this time
A couple items were broken(dishwasher and mirror light). Items were missing from room (utensils) but were replaced same day. Had to request room service and poor job was done (did not refill anything in the kitchen - coffee, dish soap - and only gave us 1 washcloth). When asked to provide us with another washcloth, they took the one we used so we still only had 1 washcloth for 2 people. This was surprising as we have stayed at this location before and had fabulous service.
Deborah
Stayed 5 nights in Nov 2023
Response from Homewood Suites Franklin on 26 Dec 2023
Thank you for your remarks, we will certainly investigate the housekeeping challenges you experienced. So sorry for any inconvenience this may have caused during your recent stay. We appreciate your patience with our team. Have a safe holiday of travel.
Very clean! The hotel also apeears to be really new! Kept up nicely and decorated well. Nice breakfast and eating area. Will definitely stay again.
Kobi
Stayed 2 nights in Nov 2023
Response from Homewood Suites Franklin on 26 Dec 2023
Thank you for your kind remarks. Have a happy holiday season of travel. We hope to see you again in the future.
6/10 Okay
Timothy
Travelled with family, Business traveller
24 Nov 2023
Hotel was nice and worked fine for our stay; but the room & bathroom could have been cleaner.
Timothy
Stayed 2 nights in Nov 2023
Response from Homewood Suites Franklin on 26 Dec 2023
Thank you for being our guests. We will share your remarks with our housekeeping team. We appreciate your business and hope you will give us another try in the future. Take care.
We had a wonderful stay! The staff are very friendly, knowledgeable and helpful. The kids loved the pool and breakfast. They rated the breakfast sausage a 10 out of 10. The rooms were immaculate and the beds were super comfortable. Thank you!!!
Robin
Stayed 1 night in Nov 2023
Response from Homewood Suites Franklin on 26 Dec 2023
Thank you so much for your review. Our team will certainly appreciate your positive feedback. Have a safe holiday season of travel.
Response from Homewood Suites Franklin on 11 Oct 2023
Thank you for being our guests.
6/10 Okay
David
Travelled with partner
8 Oct 2023
Disliked: Staff & service
Beds are very hard and uncomfortable, Towels & only 1 row of toilet paper & we’re not replaced so we had to go and ask for them.
David
Stayed 2 nights in Oct 2023
Response from Homewood Suites Franklin on 11 Oct 2023
So sorry to hear you were missing additional items and did not find the bedding comfortable. Our housekeeping team is always happy to deliver additional items upon request.
Beautiful property with super friendly staff. Our suite was nice, cool, and very clean. We also enjoyed the quiet and safe vibe. Will definitely book this hotel again. Highly recommend
Jennifer
Stayed 1 night in Oct 2023
Response from Homewood Suites Franklin on 11 Oct 2023
Thank you for your lovely review. We sincerely appreciate you. Please be our guest again soon.
10/10 Excellent
Jeffery
1 Oct 2023
Jeffery
Stayed 2 nights in Sep 2023
Response from Homewood Suites Franklin on 11 Oct 2023
Thank you for being our guests. Have a safe and fun fall of travel adventures.
Response from Homewood Suites Franklin on 11 Oct 2023
Thank you for being our guests. We hope to see you in the future.
8/10 Good
Kelley
20 Sept 2023
Kelley
Stayed 1 night in Sep 2023
Response from Homewood Suites Franklin on 21 Sept 2023
Thank you for being our guest recently. We appreciate your business and hope you have a lovely fall.
2/10 Terrible
JB and Belinda
17 Sept 2023
JB and Belinda
Stayed 3 nights in Sep 2023
Response from Homewood Suites Franklin on 30 Oct 2023
So sorry you did not find your stay to be the best rating. Our team is always ready to offer assistance while you are our guests. We hope you have a better fall of travel experiences.
Overall, the hotel was very clean. The beds were comfortable. The room had air conditioning, but the thermostat had a motion detector on it that would default the air conditioner to a higher temperature after about four hours of inactivity. This was good when we were out of the room but when you’re sleeping, that means that in the middle of the night the air won’t be as cold. When I would get up to use the restroom I would walk over to the thermostat and wave my hands to make sure it kicked back on. The breakfast was average, however, they need to watch the temperatures on their food. The eggs were warmish and the sausage links were pretty awful. Most mornings I got breakfast at a fast food restaurant as we headed into Nashville. Nevertheless, it’s a great place to stay.
Easy to get to off of I 65 and back onto I 65. And yet far enough away that you get no traffic noise. You’re about 20-30 minutes from downtown Nashville or Opryland and about 12-15 to downtown Franklin. Staff was very helpful.
We would definitely stay here again.
Timothy
Stayed 4 nights in Aug 2023
Response from Homewood Suites Franklin on 11 Sept 2023
Thank you so much for the review. We will certainly look into the breakfast comments and make sure all is well in the temp arena. We really appreciate the comments. Have a safe summer of travel.
Response from Homewood Suites Franklin on 4 Sept 2023
Thank you for being our guests, we hope you have a safe summer of travel. Please be our guests again in the future.
6/10 Okay
Lakenya
25 Jul 2023
Lack luster
Wasn’t impressed, tried to do digital key front desk clerk never activated, poop in toilet, so obvious it wasnt cleaned before I arrived. And pet friendly, meaning that people will bring their pets in the breakfast area, where the food is, while you are eating, some people may not mind this but I did.
Lakenya
Stayed 1 night in Jul 2023
Response from Homewood Suites Franklin on 4 Sept 2023
So sorry you had any challenges during your recent visit. Please know that our hotel has a make it right attitude and would have been happy to move you to a different suite to make sure you had a pleasant stay. We hope you will give us another try in the future.
10/10 Excellent
Sarah
Travelled with family, Travelled with family and small children
It was a place to stay. It felt dirty and we found unknown stains on our curtains that looked like it could only be one thing. The shower curtain was broken and the hotel smelled itself smelled strange. Overall I’m disappointed in my stay for the price we payed. Airbnbs seem to be more affordable and better quality.
Verified traveller
Stayed 2 nights in Jul 2023
Response from Homewood Suites Franklin on 4 Sept 2023
So sorry you had any challenges, we are always happy to help make it right and would have moved you to an acceptable suite if yours was not up to our standards. Please accept our apology if your room condition was not acceptable, we are truly sorry. Have a safe summer of travel and please give us another try in the future we would be happy to show you our true hospitality.