View from property
Check availability

Reviews of Fiorentini Residence

Fiorentini Residence
Via dei Fiorentini 21, Naples, NA

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 50 reviews" "
Rating 8 - Good. 22 out of 50 reviews" "
Rating 6 - Okay. 6 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jack

Liked: Cleanliness, staff & service
Great location in regards to being close to everything in Naples, port, metro station etc. but it is located in a high rise building on floor 7 so there are alot of other business/residences
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sparkle in Naples
The receptionist did everything she could to accomodate us and our daughter who is gluten free. The room was beautifully cleaned. I would highly recommend this place and the location.
Stayed 2 nights in Jan 2020

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a pleasant stay. We stayed the New Year’s Eve, saw a bit of fireworks from the room which was not expected. Location was good. Staff was nice, service was good.
Stayed 1 night in Dec 2019

10/10 Excellent

barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Apartment was comfortable and very clean . Was less than 10 minute walk to old Naples district. Welcoming staff most friendly and helpful. I would recommend this apartment to my best of friends.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice
An excellent room with daily housekeeping of an appreciable standard. The room was comfortable and the view over the city was outstanding.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, friendly owners
Easily walkable from the train station and to all places in historic Naples and the waterfront. The staff were particularly friendly and wonderful with the elderly man who checked us in being extremely welcoming. They shared all the best spots to visit and gave us a map and were interested in making our stay perfect. They spoke Italian and were proficient in English as well. I would highly recommend this place as it was excellent and affordable for my stay in Napoli.
Stayed 1 night in Mar 2018
Response from Renato on 7 Apr 2018
Thanks so much

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

8/10 Good

Colin, Nottingham UK

Liked: Cleanliness, staff & service, room comfort
Central Residence
The Fiorentini Residence was situated well in the centre of most things, it was an easy to walk to the metro which enabled you to get to most places of interest.
Stayed 4 nights in Jun 2017
Response from Rebato on 1 Jul 2017
Many thanks for mentioning the Central position of the residence. It is a pity that you found it difficult to reach us. It would gave been enough to call the residence by the internal phone outside the main door. All suggestions would have reached you immediately, i.e. "elevators on the left, seventh floor"and there you are: someone would have been waiting for you on the seventh floor. Any way, it was a great pleasure to have you as our guest. Thank you. Renato Tardi Fiorentini Residence

6/10 Okay

Claire

Disliked: Property conditions & facilities
OK but disappointing
This is not a hotel as I would expect. It was more like a B & B. The room was basic and rather small - pictures are quite deceiving! The view was not of the volcano and/or the bay of Naples as described. There was no 24 hour manned reception. Having said that the lady that looked after the rooms was kind and helpful. This place is OK as somewhere cheap to sleep, but I would not recommend it for families.
Response from Renato on 8 Jul 2017
Dear Clare, I am very sorry that you found our accommodation disappointing, contrary to what the majoriity of our clients report. I am going to consider one by one the various aspects you emphasized: 1)"This is not a hotel": we never said that Fiorentini residence is a hotel. It is a guest house which means that we sell rooms with all facilities, breakfast and daily change of bath linen. 2)"The room was basic and rather small": It is 20 sqare meters as advised, no more no less that that. 3)"Pictures are quite deceiving and no vue of Vesuvius": you booked a standard room. It is clearly specified that only superior rooms have a view. Then the worst lie of them all Sorry to contradict you but rooms are exactly what reported in pictures. We do not deceive our guest by offering something different from what it is. 4) "I woud not recommend it for families": Would you pls tell us why? 5)"! 24 hours manned receiption": in Hotels com advertising of our rsidence it is clearly stated that the reception is manned just a few hours a day. If you like I am ready to have a further exghange of viewa with you. Regards R. Tardi (managing director of Fiorentini residence srl) ,

10/10 Excellent

Ken, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all as above plus good location,
excellent service nothing too much trouble and all of above, we are looking to go back next year.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very close to castle and port.
Accommodating hosts, clean and comfortable. Great views from our balcony.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean & fairly modern hotel.
Rooms are a bit small & the shower is tight. Hotel is good but area is not very nice & concierge is daytime only.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Great value for money. Staff was very helpful and explained exactly how to get to all of the sights within walking distance of the hotel.

10/10 Excellent

Jude, North Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little secret!
Superb location from which to explore the city. We were made to feel welcome / staff could not be more helpful. A lovely clean and quiet room, serviced daily. Large breakfast served en suite on a tea-trolley.

10/10 Excellent

ruth, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
No communal space is only negative. The woman who worked there was simply fantastic! Everything spotlessly tidy, no request too much trouble. Great location too
Response from RENATO: Proprietor on 7 Apr 2016
Many thanks for your comments. It is a pleasure to read what guests say about us. We hope to have you here with us again in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KZ, Budapest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place in the centre, close to the main sights
On the seventh floor (lift) of an office tower in the centre of Naples, next to the main police station (safe neighbourhood), kind staff, good breakfast and attention to the details (umbrella, slipper...). When opening the window, the street is noisy, but this is normal in Naples and the window is well insulated. Excellent place to explore on foot the main sights of Naples. The harbour is also a short walk (ship to Sorrento, Ischia, Capri).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rebecca, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
It felt like a home away from home. It had everything you needed and you had breakfast brought to you in the morning. I liked it a lot!

2/10 Terrible

MARCO

Stayed 1 night in Jun 2023

8/10 Good

GIORGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Mathias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons adoré Naples , l hôtel est très bien placé .....très près du centre historique , le quartier espagnol et de la mer .par contre en bas de l immeuble , il faut aller à gauche du guichier du concierge et prendre l ascenseur jusqu au 7 étage .Petit déjeuner sympa avec gâteaux typiques d Napoli
Stayed 4 nights in May 2019
Response from 2528870 on 7 Jun 2019
Merci pour votre avis, je suis ravi que vous vous soyez retrouvé à Naples et dans notre établissement. à bientôt

8/10 Good

Noemi, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso residence, a due passi dal centro in zona ben servita. Personale molto gentile e appena prenotato mi hanno inviato mail con tutte le informazioni trasporti.
Stayed 2 nights in Sep 2018

10/10 Excellent

Antonella, Alba (cn)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo molto bello in centro a Napoli
Albergo molto bello in centro di Napoli. Comodo a piazza Del Plebiscito, al maschio Angioino e a tutti i mezzi pubblici. La sua posizione ti permette di girare tutto il centro a piedi. Molto pulito ed accogliente! Il proprietario e la ragazza sono delle persone molto gentili e disponibili. Esperienza da ripetere sicuramente. La camera é dotata di tutti i confort, aria condizionata, frigo, phon e TV. Bagno molto pulito con cambio di biancheria giornaliero. La colazione é abbondante e, naturalmente, non mancano le sfogliatelle napoletane. Lo consiglio a tutti.
Stayed 4 nights in Aug 2018
Response from Renato on 24 Aug 2018
Signora Antonella, è stata gentilissima. Grazie ancora. Renato

2/10 Terrible

Bruno, Sao Paulo

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nightmare in Napoli
As soon as I arrived at the place it was informed me that there was a problem with my room and they would have to move me to another place, 15 minutes far from where I booked (I wasn't warned before by the staff about that). And I didn't want the change because I had choosed the placed based on the location, close to Toledo Station, that was the most important thing for me. Since it hadn't any option it was offered me a nice apartment at Cappela Vecchia (a great place but distant from subway stations), in a airbnbn format (an apartment in a building without reception), and they gave me the keys from the apartment and from the building entrance. To resume the nightmare history: I left the apartment at night to have dinner, and when I came back at 12pm, the key wasn't able to open the building's door and my cellphone had run out of battery at that time. So I needed to sleep at the streets (with 7 degrees) waiting till 7am the stores to open and buy a powerbank, turn on the cellphone and ask someone from the staff to help me.They were really lovely to answer and to help me at 7h30am. When they arrived, they realized that really there was a problem with the building's door (the person that came had to ask for help from someone inside the building he knew). There wasn't offered me any compensation even considering that I hadn't neither half of the stay inside the apartment.
Stayed 1 night in Apr 2018

6/10 Okay

Manu, Padova

Liked: Cleanliness, staff & service, room comfort
3 giorni a Napoli
Siamo stati a Napoli in visita per 3 giorni. Abbiamo scelto il residence perché Expedia ce lo offriva ad un prezzo vantaggioso (più basso rispetto a quello proposto di solito). La posizione è centrale e comoda per raggiungere tutto visto che è a pochi minuti a piedi sia dal centro storico che dai qurtieri spagnoli e piazza plebiscito. La colazione prevede caffè, the, sfogliatelle calde, yogurt, speck, sottilette, pane, uova e cereali. Colazione abbastanza essenziale rispetto agli hotel a 4 stelle. Non aspettatevi un buffet mastodontico ma nel nostro caso è stata più che sufficiente visto che poi ci sono una sacco di cose da assaggiare a Napoli.
Stayed 2 nights in Apr 2018
Response from Renato on 12 May 2018
La ringrazio per il commento. Rilevo, tuttavia, che il voto attribuito non corrisponde al giudizio espresso nel senso che il giudizio è molto migliore. Mi aspetto di riceverla ancora in futuro. Cordialità R. Tardi

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non hôtel bien situé
Il ne s'agit pas d'un hôtel, mais d'un B&B. Il faut savoir qu'il faut monter au 7ème etage de l'escalier A (information que nous n'avons pas eu avant ; ce qui nous a laissé perplexe dans le hall de l'immeuble pendant quelques minutes). Les chambres que nous avons eues étaient petites mais fonctionnelles ; le petit dej est servi dans la chambre, bien qu'il n'y ait pas beaucoup d'espace pour y manger. Il est copieux et varié : boisson au choix, yaourt, oeuf dur, biscottes, pain brioché, croissant, pâtisserie napolitaine, fromage genre Vache qui rit, beurre, confiture, fruit. Il est bien situé, au pied du quartier historique et du quartier espagnol. On peut faire beaucoup de choses à pied.
Stayed 4 nights in Feb 2018
Response from Renato on 7 Apr 2018
Merci beacoup

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Gianfranco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
b&b a napoli centro
struttura nel complesso gradevole; pulizia e ottima posizione(centralissima); personale cortese e disponibile, colazione migliorabile
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and kind staff
At first, it's a bit difficult to see how to go the front. However, checking-in and after that is very smooth because the staff was so kind. In addition, the room was very comfortable.
Stayed 4 nights in Sep 2017
Response from Renato on 14 Nov 2017
It is a great pleasure to see that our clients appreciate our efforts. Thanks a lot Renato

10/10 Excellent

Sho, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張で一週間ほど滞在しました。 広いリビングやクローゼットだけでなく、キッチンや冷蔵庫、洗濯機もあって快適な生活ができました。 キッチンには鍋やフライパン、食器もあるのですぐに料理ができます。 それから、Dish Washer もあるので片付けも簡単です。 電子レンジと掃除機など生活に必要なものはだいたいそろっていたので、とても快適に過ごすことができました。 もちろんスタッフもとても親切で、街中ですが落ち着いていて便利な場所なのでまた利用したいです。
Stayed 7 nights in Sep 2017
Response from Renato on 14 Nov 2017
Dear Sho, after so many times with us I finally get a comment from you. Thanks a lot. I hope to see you again. Renato

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Response from Renato on 8 Jul 2017
I am so glad that you found everything perfect. We hope to welcome you here as our future guests.

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortable con excelente relación calidad/p
Excelente atención y trato. Ünico punto en contra : área de ducha demasiado pequeña.

10/10 Excellent

lenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Struttura centralissima pulita ed economica
Esperienza molto positiva

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean place. Very friendly staff.
The BandB was what I needed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's inside a building, so there's no 24 hr front desk. You need to confirm with the manager your approximate arrival time. At first we were a bit worried, but things worked out fine. They are super nice and helpful.

4/10 Poor

Pierre, Bruxelles

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Je ne recommande pas
La résidence occupe le 7eme étage d'un grand immeuble. La situation est très quelconque, ni près de la mer, ni dans le centre historique. Les chambres sont correctes. Un premier problème est le wifi. Dans ma chambre il ne fonctionnait que la nuit (jusque 7h-7h30)... Impossible de connaitre la raison. Ils disent "qu'ils vont appeler un technicien", mais c'est faux. Rien n'a changé durant mon séjour de 6 jours. Un autre problème est le petit déjeuner. Il n'y a pas de salle, et chacun reçoit donc un plateau dans sa chambre. Il y a une table minuscule, où il est impossible de s'asseoir à deux. Il n'y évidemment aucun choix, et le contenu est très basique. Le pain est réchauffé, et le café brûlé. Tout cela est à un prix exorbitant. Il est vrai que j'aurais du etre plus prudent lors de la réservation, mais le prix des chambres pour le week-end est véritablement scandaleux. Je ne recommande donc vraiment pas ce logement.

6/10 Okay

Edna Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien, pero el internet-wifi no es muy potente (solo para leer emails) y depende de en qué lugar de la habitación se encuentre el computador. El desayuno es muy simple (café rehervido), no hay jugo y el pan es feo. Además siempre es el mismo y no hay cómo escoger.

6/10 Okay

Antonino, Palermo

Liked: Property conditions & facilities, room comfort
carino
Pro: stile moderno, wifi ok, zona centrale Contro: bagno piccolo, doccia piccola

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Renato on 9 Jul 2016
Dear Wiliam, it is honey to my "eyes" to hear what you report about Fiorentini residence. Our efforts make our guests happy. That- is what we aim at. Come again and enjoy the beuaties of Naples and a room at Fiorentini. Best wishes Renato managing director

6/10 Okay

Kine, Oslo

Liked: Cleanliness, staff & service
Very nice and helpful staff. Close to the city center and the harbor. Very good breakfast served at the room. Not the best shower.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Paolo, Biella

Liked: Cleanliness, staff & service, room comfort
Essenziale e tranquillo
Residence situato all'interno di un palazzo dotato di portiere. Vicinissimo al cuore di Napoli, pochi passi dal Maschio Angioino. Albergo essenziale, ma tranquillo e confortevole. Colazione servita in camera (non c'è un locale dedicato). Non ho potuto pagare con bancomat o carta di credito, solo in contanti.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen B&B
Buen hospedaje, la ubicación es cómoda y las habitaciones muy correctas. Recomendable

8/10 Good

Emanuela, Parma

Liked: Cleanliness, property conditions & facilities, room comfort
Appartamento in posizione centrale di Napoli
L'appartamento è molto pulito, ben attrezzato con cucina dotata di frigo,lavastoviglie, micronde e bollitore. il pavimento in legno lo rende particolarmente accogliente. L'arredamento essenziale ma di buon gusto rendono questo appartamento un'ottima sistemazione per una vacanza a Napoli.

8/10 Good

Gustavo, Porto Alegre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradável
Chegamos no hotel e a aparência externa não condizia com o que encontramos dentro, fomos muito bem atendido e os quartos muito bons mesmo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personnel très accueillant
La chambre était très propre, nous disposions d'un frigo avec une boisson fraiche maison offerte, d'une climatisation et le petit déjeuner nous était servi directement dans la chambre. Le personnel est très charmant, il nous a guidé et nous a conseillé pour visiter la ville de Naples et ces alentours. Nous avons été très satisfait par cette prestation. Très bon rapport qualité/prix. L'hôtel est idéalement placé pour visiter la ville.