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Ulasan tentang White House Napa Valley

4 out of 5
White House Napa Valley
443 Brown Street, Napa, CA

Ulasan

9.2

Hebat

Penilaian 10 - Cemerlang. 425 daripada 596 ulasan
Penilaian 8 - Baik. 98 daripada 596 ulasan
Penilaian 6 - Boleh diterima. 36 daripada 596 ulasan
Penilaian 4 - Lemah. 22 daripada 596 ulasan
Penilaian 2 - Teruk. 15 daripada 596 ulasan

9.4/10

Kebersihan

9.4/10

Kakitangan & perkhidmatan

8.6/10

Kemudahan

9.0/10

Keadaan hartanah & kemudahan

8.8/10

Mesra alam

Ulasan

4/10 Lemah

Paul

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Building and grounds were beautiful. Fire alarm went off accidentally at 5:30am and again at 10:00am. No explanation or apology. Seemed understaffed for a sold out weekend. Pool and spa could have been cleaner. Even so we will return.
Menginap 2 malam pada Jul 2025

10/10 Cemerlang

Dimitriy, san francisco

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A unique Victorian place that had undergone modern remodel. Quiet and charming!
Menginap 1 malam pada Jun 2025

10/10 Cemerlang

Dilip

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Quaint property close to downtown Napa and a wonderful place for a family weekend get away
Menginap 2 malam pada Jun 2025

6/10 Boleh diterima

Gary, Yakima

Mengembara bersama keluarga
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Nice property, however you can hear everything going on in the halls outside the rooms. Guests talking etc.
Menginap 2 malam pada Jun 2025

10/10 Cemerlang

Lauren

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent stay, perfectly situated to explore Downtown
Menginap 2 malam pada Apr 2025

4/10 Lemah

Amalia

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
Our checkin and stay was fine. The property is clean and breakfast was good. However, after checkout I noticed charges on my card that were not accurate. After several days of trying to reach someone at the property, I brought up my concerns around the charges. The staff were adamant we consumed wine that we didn’t. They charged for a bottle opener that we didn’t take, refused to refund the difference of what we actually consumed, charged my friend’s card for my room when I specifically requested my room be charged on my card. Honestly, up until the dispute of charges I would have stayed again, but now, never again. Stay at the Churchill Manor next door. Much nicer property and much friendlier staff.
Menginap 2 malam pada Mac 2025

10/10 Cemerlang

Barbara

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
There was quite an Internet research process when selecting accommodations for our March 2025 California wine country trip to Napa Valley and Calistoga, and we came across The White House, a perfect Gem. It was a great find. Historic. Quaint. Quiet. Luxurious amenities Beautiful. Comfortable. Accommodating. Affordable. Convenient. Cozy. And, best of all happy, friendly, personably customer service and relaxing evening wine & cheese hour and delicious morning coffee & breakfast. I was in heaven and certainly found it hard to depart. I can’t wait to tell my friends and family about this treasure and look forward to returning one day again myself. Thanks to the entire White House staff for a delightful stay and memorable experience. The V.I.P. service & treatment was a charm.
Menginap 3 malam pada Mac 2025

10/10 Cemerlang

Lynn

Mengembara bersama pasangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This was our first visit to Napa valley with our visiting guests from Scotland and South Carolina. What a fabulous place to stay easy access to downtown Napa and the most fabulous environment. The rooms were amazing and staff were friendly and welcoming so helpful and pleasant. I will definitely return especially with family members visiting from Scotland.
Menginap 2 malam pada Mac 2025

8/10 Baik

Kasper

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2025

10/10 Cemerlang

Diana

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love this little boutique hotel, easy to check in and close to downtown Napa, we will comeback soon!
Menginap 1 malam pada Mac 2025

2/10 Teruk

Clayton

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2024

10/10 Cemerlang

Niaje

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely
Menginap 2 malam pada Okt 2024

4/10 Lemah

Brianna

Pengembara perniagaan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan, keselesaan bilik
This hotel was beautifully remodeled, unfortunately it smelled of the dollar store cleanser which overpowered all of the great Molton brown toiletries. There was also no one on site after 7pm so when I was locked out of my room because the door code wouldn’t work I wasn’t able to get a hold of anyone for 2.5 hours. Which meant I had to climb through the window as my keys to my car were locked in the room. Of course that was unsettling as it meant my room wasn’t secure.
Menginap 1 malam pada Nov 2024

10/10 Cemerlang

Ayr

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Hotel magnífico, atendimento impecável, simpatia pura. Cama super confortável. Indico sem restrições.
Menginap 1 malam pada Okt 2024

8/10 Baik

Patrick

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Okt 2024

10/10 Cemerlang

Oyvind

Menginap 2 malam pada Okt 2024

10/10 Cemerlang

Ole

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Okt 2024

4/10 Lemah

Tianhao, BERKELEY

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
We had problems checking in, because we didn't receive instructions we were supposed to receive. The hotel doesn't have a front-desk and guests need to receive a passcode to enter the lobby and the room. We called the phone number posted by the hotel for help; the guy downright refused to help us and was rude as if it were all our mistakes for not receiving the email. This experience is eye-opening, as a Platinum member both on Expedia and Marriott Bonvoy. In other aspects, the room is nicely featured and clean. The management needs to use more care about check-in process after hours and their staff.
Menginap 1 malam pada Sep 2024

8/10 Baik

Jacqueline

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Sep 2024

6/10 Boleh diterima

Matthew

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
The stay itself was fine. The staff were friendly and the room was nice enough. The main problem was that the charge that showed up on my credit card did not match the hotels.com receipt. They promised to send a final receipt via email but never did. I left 4 voicemails (because no one ever answers the phone) and sent one email asking for an explanation and not one was returned. I had no choice but to put a hold on the charge through the credit card company and still waiting to hear. Extremely disappointing to say the least.
Menginap 1 malam pada Ogo 2024

10/10 Cemerlang

Dana

Menginap 2 malam pada Ogo 2024

6/10 Boleh diterima

Mark, Boulder

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
My husband and I stayed at White House Inn for 4 days, as a treat for me during some difficult hospital appointments. The photos looked lovely but sadly our stay was spoiled by non-existent housekeeping, dreadful breakfasts and very poor customer service. On arrival, we were asked if we would like housekeeping for our stay, but this never materialized. I complained twice and, on our last day, we did get a few extra towels, some shower gel and our room was tidied. They state breakfast is until 9.30 am, but the 1st morning there was nothing left at 9:00 am, the dining room was a shambles with dirty dishes everywhere and no clean tables. When I asked the staff if they could replenish the food, they were rude and unhelpful. It was the same the 2nd morning. There was no coffee and the espresso machine was not working, the food had nearly all gone and the tables were left with dirty dishes everywhere. Only on our last day was any breakfast available. Finally, on our last night, the piped music in the lobby was left on all night and I could not find anyone to help turn it off. I spoke with a member of staff about all this, and she advised me to email the hotel. I did this but nobody has replied to my email. I have also telephoned the hotel twice but have not been able to get through. I feel so disappointed, that I had to write this. I would definitely not stay there again; their customer service is awful and I do not recommend this hotel if you are looking for a relaxing break.
Menginap 4 malam pada Jul 2024

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2024

4/10 Lemah

Adam

Menginap 3 malam pada Ogo 2024

10/10 Cemerlang

Hayley

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Jul 2024

10/10 Cemerlang

Alla

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Boutique bed and breakfast in a historic building. Our only issue was a faulty bathroom door that did not close in room 14. Overall a lovely experience.
Menginap 3 malam pada Jul 2024

2/10 Teruk

David, San Francisco

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Jul 2024

10/10 Cemerlang

Brenda

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The house was beautiful and nicely decorated. The room was spacious and comfortable.
Menginap 2 malam pada Jun 2024

4/10 Lemah

Deepika

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Jun 2024

10/10 Cemerlang

Eric

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We loved it at the White House. The grounds are beautiful and well maintained. The staff is on top of everything. It’s also only a few minute walk to downtown Napa.
Menginap 2 malam pada Jun 2024

10/10 Cemerlang

Jazmin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jun 2024

4/10 Lemah

Terri, Los Angeles

Tidak sukakan: Kebersihan, kemudahan
The website misrepresents the Queen bed rooms. We were in the1st floor #4 Queen room which was dark, shabby, small and over looking the parking lot. It was also next to the kitchen and restaurant so very very noisy. The Queen bed was squashed up against a wall which made it very hard to get in and out of bed. Also, the hotel uses a software application to manage check in/out. Just before our trip I received an automated message asking if I wanted to upgrade to a bigger room and I said yes to a King, but then they “denied my request”. Grrrrrr…! Then I got a second message asking if I wanted to upgrade and this time I said yes to a king deluxe which they approved. Yay! When I got to the hotel though they said - whoopsie .. we made a mistake. Double grrrrrrrrr!!! It was all very disappointing really for the price.
Menginap 1 malam pada Jun 2024

2/10 Teruk

Therese

Menginap 3 malam pada Apr 2024

10/10 Cemerlang

sarahi

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I love our stay at White House, quiet and beautiful place feels like home, the staff was very welcoming and friendly we are definitely going back next year! ❤️
Menginap 1 malam pada Mei 2024

2/10 Teruk

Leanne

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan

10/10 Cemerlang

Fionna

Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Lynette

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
-
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Ronald

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2023

2/10 Teruk

Angelica

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 4 malam pada Jan 2024

10/10 Cemerlang

Krystal

Menginap 2 malam pada Jan 2024

10/10 Cemerlang

Martin

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff and property was amazing. They went out of there way to accommodate us from Australia. The complementary wine and charcuterie board in the afternoon and supplied breakfast was generous, delicious and much appreciated when travelling. The building and grounds is mind blowing- Highly recommended.
Menginap 2 malam pada Jan 2024

8/10 Baik

Nicole

Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Really cute inn very close to downtown Napa. Provided very tasty breakfast options. My husband and I enjoyed the wine hour as well. It was a bit difficult to get someone to the front desk after ringing the bell several times. But they may have short staffed due to the holidays. Overall, I would want to come back and stay here again. Made my birthday trip very memorable.
Menginap 4 malam pada Dis 2023

10/10 Cemerlang

Nathan

Mengembara bersama haiwan kesayangan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful property in a great location three blocks from downtown Napa. Great breakfasts and wine tasting hours every day were prepared everyday by staff. Would definitely go back next time in Napa!
Menginap 3 malam pada Dis 2023

2/10 Teruk

Zixuan

Menginap 2 malam pada Dis 2023

10/10 Cemerlang

Kathrine

Menginap 2 malam pada Dis 2023

10/10 Cemerlang

Mykl

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Angela

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

10/10 Cemerlang

Margaret

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Dis 2023

4/10 Lemah

Michael

Mengembara bersama keluarga
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Don't stay at this property. We recently booked a trip for our 30th anniversary. When we arrived we were told we did not have a reservation and had to wait for 30-minutes for them to figure it out. The front desk agent was us detailed instructions on how to access the hot tub but once we arrived we discovered that the hot tub was empty and has not worked in a long time. All of the lights are burned out in the chandeliers. That makes it very hard to enjoy happy hour and breakfast in the dark. We notified staff of our unhappiness and we heard nothing back. Don't risk your trip on this place. New ownership has no clue what they are doing. It is a nice location.
Menginap 3 malam pada Nov 2023

8/10 Baik

Anne

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Wonderful property great staff wine tasting at 4 to 6 and breakfast in the morning all complementary. The only thing that we question was the funky smell in the front hall.
Menginap 1 malam pada Nov 2023