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Reviews of InterContinental Nantong, an IHG Hotel

5 out of 5
InterContinental Nantong, an IHG Hotel
No 508 Yuelong South Road, Chongchuan District, Nantong, Jiangsu

Reviews

9.2

Wonderful

Rating 10 - Excellent. 37 out of 49 reviews" "
Rating 8 - Good. 9 out of 49 reviews" "
Rating 6 - Okay. 0 out of 49 reviews" "
Rating 4 - Poor. 1 out of 49 reviews" "
Rating 2 - Terrible. 2 out of 49 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vasiliki

Stayed 4 nights in Sep 2023

10/10 Excellent

Vasiliki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Xueli Hui Shan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Prefect place for rest after a long business haul
Stayed 3 nights in May 2023

10/10 Excellent

Joey, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is that the Non-smoking policy was not enforced completely. I was assigned to a non-smoking floor but one day, there was very heavy smell of smoking in the corridor.
Stayed 4 nights in Apr 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
Absolutely wonderful hotel. Pool is lovely. Great views of the river and wolf Mountain whilst still being close enough to the city centre.
Stayed 1 night in Sep 2020
Response from General Manager Jason Qian on 24 Sept 2020
Dear guest:Glad to received your comments.InterContinental Nantong is located in Wolf Mountain scenic area,stay in hotel and experience extraordinary journey.Looking forward to see you again.

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel.... service impeccable!! I’ll be back soon.
Stayed 2 nights in Dec 2019
Response from Jason, Qian General Manager on 16 Dec 2019
Dear Guest: Thanks for your comments.We are glad to provide excellent quality service for you. We hope you will visit us again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Jason Qian on 10 Dec 2019
Thank you so much for your review of our hotel.Hope you enjoy your stay.Appreciate your comments with full scores again. Sincerely, Jason Qian General Manager

8/10 Good

BrianWilson, Vancouver

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. The upright bike in the gym is not working. And the air conditioning really couldn’t drop the hot room more than one degree. The shower head was also broken. But you don’t have a lot of choices in Nantong.
Stayed 2 nights in Aug 2019
Response from Hotel Management Team on 2 Sept 2019
Dear InterContinental Guest, Thank you for taking the time to post your comments. I was very distraught to hear of your unpleasant experience with us and will be reviewing this with my rooms and engineering team to ensure that this does not occur again in the future. Feedback such as yours is very valuable to us. Please accept my sincerest apologies. I hope that on your next visit to Nantong you will allow us the opportunity to redeem your faith in InterContinental Nantong. We look forward to welcoming you back to InterContinental Nantong. Sincerely, InterContinental Nantong

10/10 Excellent

King Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club intercontinental staff a stand out
Club intercontinental staff were absolutely fabulous - among the best I have ever seen. Highly recommend this upgrade. The view is also lovely too.
Stayed 2 nights in Jul 2019
Response from Yanni Zhang on 25 Jul 2019
Dear InterContinental Guest, Thanks for staying with us and your compliments to our great staff. All hotel associates are committed to build Great Hotel Guests Love and we are so pleased that you enjoyed your wonderful staying. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Yanni Zhang Marketing Communication Executive InterContinental Nantong

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situations Are Resolved Quickly and Effectively!
This is a follow up to a review I submitted earlier. After Speaking with the Hotel Directors Jason and Michelle they were very attentive to my concerns and we had a brief in person meeting about the situation. They were very understanding of the issue and apologized for the inconvenience as well as credited me for the mis-billing. It was simply a miscommunication as it turns out and they and the Intercontinental Hotel in now way committed any wrong doing. After speaking with the directors I am completely reassured in the Intercontinental Hotel and will be staying here for all my future business trips to Nantong and Shanghai. The fact that they were quick to address my concerns and did so in a thoughtful way clearly indicates they are a top notch hotel and on par with any American 5 star hotel brand.
Stayed 2 nights in May 2019
Response from Yanni Zhang on 18 Jun 2019
Dear InterContinental Guest, thank you for taking the time to share your valuable feedback with us. All hotel associates are committed to build Great Hotel Guests Love and we are so pleased that you enjoyed your wonderful staying. We are proud to be one of the extraordinary hotels under IHG group and we will consistently presenting True Hospitality to each of our distinguished guest. Looking forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town but pricy
All is good. It in my opinion over priced and I realized it frustrates quite a lot from day to day. So watch out on price
Stayed 2 nights in Nov 2018
Response from Yanni Zhang on 18 Jun 2019
Dear InterContinental Guest, thank you for taking the time to share your valuable feedback with us.Based on the unified standards of IHG, the hotel is endowed with unique features: more intimate service, more reasonable hotel layout, more luxurious rooms, I believe you must have a superior value experience. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

10/10 Excellent

Dharta, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Very clean. Spacious room and good breakfast. It is 5 star indeed.
Stayed 1 night in Sep 2018
Response from Mia Lv on 26 Sept 2018
Dear InterContinental Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our good service and foods made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

8/10 Good

Dab, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel but nothing around it. Need to taxi everywhere else. Beautiful gardens but all are locked off so you can't walk around. Great breakfast both western and eastern. I would stay again but I prefer to be able to go for a walk and eat locally and view sights locally around CBD
Stayed 4 nights in May 2018

8/10 Good

Mohammed GH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for Nantong
Amazing stay and I would go back for sure!
Stayed 1 night in Sep 2017

8/10 Good

Muhammad Ridzuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

2/10 Terrible

Mohit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude Staff
The air condition in room was not working and when I called the service to check they told me that air condition is not good for health !! I mean are they out of their minds , how can the Guest Relation Manager even say such a thing to a guest ! completely unacceptable , even the senior manager couldn't help and was of the same opinion , she was like sleeping in air con will damage health , hello .. I am not in a Yoga Camp !
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied customer
I was attending a conference at the hotel so the location was perfect for my stay.
Stayed 3 nights in May 2017

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sunyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was greet but food was not that good!! I guess not many people at the hotel. Every thing else is ok but food and drink. Not recommend at all. A lot of items not available even though on the listed.

10/10 Excellent

kiwrii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kazuyuki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の対応がよく、問題なく過ごすことができた!
Stayed 1 night in Apr 2023

10/10 Excellent

Linus Jägrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

MU, 大阪

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
南通では一番良いホテルと思います。朝のビュッフェも良いです。また泊まろうと思います。コスト的にもギリギリ有かと思います。
Stayed 1 night in Dec 2019
Response from JASON, QIAN on 16 Dec 2019
当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。 敬具 JASON, QIAN GENERAL MANAGER

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2度目ですがこの価格で中国でこのクラスのホテルはかなり良いと思います。 周辺に店が少ないので外に出るのは遠いですが、今回は外出予定なく問題ありませんでした。 バスタブの無い部屋だったのが残念でした。
Stayed 2 nights in Dec 2019
Response from Jason, Qian on 10 Dec 2019
当ホテルに関し、至らない点がございましたこと、ご指摘いただきありがとうございました。お客様のご滞在中、ご不便をおかけして大変申し訳ございませんでした。当ホテルの基準を満たすサービスが提供できなかったこと、心よりお詫び申し上げます。お客様からいただいたご意見を他のスタッフと共有し、サービスの改善に役立てさせていただきたいと思います。また当ホテルを再度ご利用いただけることを願っております。次回のご利用の際には、当ホテルの真のサービスをご提供できるよう尽力してまいります。 敬具 Jason, Qian General Manager

10/10 Excellent

noriko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Jason Qian on 10 Dec 2019
Dear Guest: Glad to received your comments with full scores.It's our duty to provide you with excellent quality service.We hope you will visit us again. Jason Qian General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De accomodatie is zeer goed, met 3 goede restaurants. Personeel zeer aardig (zelfs de room service robot). De WiFi is echter zeer, zeer slecht.
Stayed 2 nights in Oct 2019
Response from MC on 18 Oct 2019
La ringrazio molto per la recensione sul nostro hotel. Mi fa piacere sapere che il suo soggiorno nella nostra struttura è stato di suo gradimento. Il nostro personale ne è orgoglioso, perciò apprezziamo la sua opinione. Ci auguriamo che verrà a trovarci nuovamente.

10/10 Excellent

yong in

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 days
주변 시설은 별로 없었지만 호텔 boundary안에는 매우 쾌적하고 아늑함. 호텔 시설 및 room은 머무르기에 매우 만족함. 음식도 맛있음.
Stayed 2 nights in Sep 2019
Response from MC on 25 Sept 2019
Dear Guest, Thank you so much for your review of our hotel. We're pleased to hear you enjoyed your stay with us. Thank you very much for thinking highly of our facilities and dishes. We hope you will visit us again. We will continue to provide you with quality service. Thank you. Sincerely, InterContinental Nantong

10/10 Excellent

JUNKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

CHIEH HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

CHIEH HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Hong Ryul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았어요. 가격 및 시설, 아침. 주변 경관 좋은데 한 바퀴 걸어봤어야 하는데
Stayed 1 night in Nov 2018

10/10 Excellent

のりのりのりちゃん, 日本 滋賀県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寧靜,舒適. 特別喜歡 Club Intercontinental
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Apesar de ter reservado e pago um quarto para 3 pessoas, sendo um casal e um filho, nos deram um quarto com somente uma cama de casal. Após minha reclamação, ofereceram um outro quarto com duas camas de solteiro, porém sem condições de acomodar 3 pessoas. Solicitei uma cama extra, porém não queriam colocar, pois alegaram que o quarto era pequeno. Quando concordaram em colocar a cama, falaram que eu teria que pagar uma taxa extra. Depois de muita discussão, finalmente aceitaram colocar a cama extra sem nenhum custo. Tirando esse contratempo, o resto correu tudo bem, o hotel é lindo, porém um pouco afastado.
Stayed 3 nights in Jul 2018

10/10 Excellent

Naito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの対応、ベルボーイの迅速な対応、 部屋の清潔さ、朝食の豊富なバイキング 全てにおいて中国のホテルの中で1番気に入ってます。 特に、ベットのシーツが気持ちよくて、リピート間違いなしです!

10/10 Excellent

Ivan, Tenerife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy Europeo.
Hotel bonito y tranquilo. Habitaciones amplias y buena limpieza. El desayuno bastante completo. La verdad que fue toda una sorpresa. Restaurantes bien decorado. Hablan inglés en la recepción y restaurantes.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Norio, JAPAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゴルフ場内にある様なホテル
広大な敷地内にあり、まるでゴルフ場へ入って行く様な雰囲気です。地理的には南通市の中心部から外れており、ホテルでゆっくりと寛ぐ方は良いですが繁華街へ飲みに行く様な方は向いていません。
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

katsu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
落ち着いた洗練されたホテル
南通も上海のように大都市になっていくのを肌で感じた宿泊であった。ロケーションも旧中心地から少々離れており静かで、広大な敷地にありホテルは存在感がある。ホテルの中も広く、一流ホテルらしくスペースがゆったり取ってある。部屋も申し分ない広さと静かな贅沢な時間を過ごさせてくれる。従業員はきちんとしており自然に声をかけてくれる。付け加えると朝食の質と料理の幅の広さは最高でした。又宿泊します。