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Reviews of Ingenia Holidays White Albatross

4 out of 5
Ingenia Holidays White Albatross
Wellington Drive, Nambucca Heads, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 373 out of 683 reviews" "
Rating 8 - Good. 240 out of 683 reviews" "
Rating 6 - Okay. 47 out of 683 reviews" "
Rating 4 - Poor. 15 out of 683 reviews" "
Rating 2 - Terrible. 8 out of 683 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Judith, Wollongong

Liked: Cleanliness, staff & service, property conditions & facilities
Great little stopover. Beautiful walks and food available just next door. Water park and pool
Stayed 1 night in Apr 2024
Response from Ingenia on 30 Apr 2024
Hi Judith,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ingenia on 30 Apr 2024
Hi Kenny,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the 2 bedroom cabin. Nice and clean great spot on the lagoon
Stayed 1 night in Mar 2024
Response from Ingenia on 12 Mar 2024
Hi Fiona,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Stasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price value was very good, especially for an overnite stay.
Stayed 1 night in Mar 2024
Response from Ingenia on 11 Mar 2024
Hi Stasia,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kalimna

Stayed 1 night in Feb 2024
Response from Ingenia on 30 Apr 2024
Hi Kalimna,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
This is located in a very beautiful spot. Picturesque , surrounded by great views. We only discovered Nambucca early last year, but it's now a favourite place to stay. It should be on everyone's bucket list.
Stayed 1 night in Feb 2024
Response from Ingenia on 8 Mar 2024
Hi James,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Andrew K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stopover
Overal a great location with outstanding services
Stayed 1 night in Feb 2024
Response from Ingenia on 11 Mar 2024
Hi Andrew,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Ian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The budget rooms are ok but bedroom and so small
Stayed 2 nights in Feb 2024
Response from Ingenia on 8 Mar 2024
Hi Ian,Thank you for providing your feedback after your recent stay at White Albatross.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The unit itself was ok. Tiles were slippery on walking in as it was raining. There was a terrible smell coming from the drains which actually was quite unbearable. Staff said they’d let maintenance know. We ended up needing to stay an extra night but couldn’t deal with the smell so chose other accommodation.
Stayed 2 nights in Feb 2024
Response from Ingenia on 8 Mar 2024
Hi Diane,Thank you for providing your feedback after your recent stay at White Albatross.We appreciate your feedback and have made our team aware of your experience. Warm Regards,Ingenia Holidays Team

6/10 Okay

grant

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
View at price only gets you so far
The view and location where fantastic Unfortunately this cannot be said for the accomodation Stayed in a 2 bedroom spa cabin and was disappointed the moment we opened the door Stains all over the lounge, had to put a sheet over it, to make it feel half clean Blind x 1 didn’t even close properly, had to put a sheet over that No blackout blinds in lounge, only shade so anyone can see in at night Toilet had a revolting smell to it and tiles where filthy Bathroom had grout missing from tiles, cracked tiles, mould and more Looked like the cabin had put there in the early 90s and had not been maintained since Asking huge money for these, they should be ashamed They seriously need MAJOR updating if they are going to continue wanting these prices Would I stay again, no
Stayed 2 nights in Feb 2024
Response from Ingenia on 8 Mar 2024
Hi Grant,Thank you for providing your feedback after your recent stay at White Albatross.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

8/10 Good

Yuksel

Stayed 5 nights in Feb 2024
Response from Ingenia on 30 Apr 2024
Hi Yuksel,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ingenia on 8 Mar 2024
Hi Patrick,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly we only stayed overnight transmitting to qld. Will definitely book again for a longer stay next time and enjoy all the facilities this amazing park has to offer. We stayed in a self contained cabin which was very clean and roomy with a nice surprise of coffee and milk supplied. We had a late check in and this was handled so smoothly. A code to get in the gate and access the safe for our cabin key was sent via sms in the afternoon and made our arrival less stressful. Highly recommend this holiday park.
Stayed 1 night in Feb 2024
Response from Ingenia on 5 Feb 2024
Hi Sharon,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for Families
I loved the family atmosphere. The cabins were a bit more rustic than what I expected.
Stayed 2 nights in Jan 2024
Response from Lauren on 12 Jan 2024
Hi Karen,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! clean and spacious! has everything you need.
Stayed 2 nights in Dec 2023
Response from Lauren on 9 Jan 2024
Hi Colleen,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and facilities. Would stay again
Stayed 3 nights in Dec 2023
Response from Lauren on 3 Jan 2024
Hi Andrew,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice view from the cabin and nice facilities
Stayed 3 nights in Dec 2023
Response from Lauren on 3 Jan 2024
Hi Stephen,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Alan Hong

Stayed 2 nights in Dec 2023
Response from Lauren on 9 Jan 2024
Hi Alan,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

HARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely caravan and camping park
As a solo traveler, this style of accommodation is not what I prefer, but I thought I'd give it a go. It is more suited to families with smaller children. Check-in was smooth, friendly and quick. The easy to access parking was right at the cabin, which is great. The cabin was approximately 40 feet long x 12 feet wide), with a good sized verandah overlooking the lagoon. Upon entering the cabin, there is living area comprising of lounge, kitchen and dining areas. A good sized refrigerator plus all you can need in the way of kitchen appliances. Next is a bunk bed walk through room adjacent to a compact bathroom with shower and toilet facilities. The main bedroom is at the far end with a queen size bed and just enough space to get around the bed. Storage areas and wardrobes are scattered throughout the cabin. I think for a family this would be suitable for a multiple night stay, but for me for one night it wasn't quite what I needed. There was a red and yellow garbage(s) right outside the bedroom, but luckily this didn't bother me after about 9:00pm.
Lounge/Dining.Kitchen
The main bedroom
View from the verandah
Stayed 1 night in Dec 2023
Response from Lauren on 19 Dec 2023
Hi Harry,Thank you for providing your feedback after your recent stay at White Albatross.We are delighted to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Hendy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location, great facilities. Cleanliness can be improved. The floor skirting on the bedroom has crack where insects (cockroach and then ants) came in
Stayed 1 night in Dec 2023
Response from Lauren on 19 Dec 2023
Hi Hendy,Thank you for providing your feedback after your recent stay at White Albatross.We appreciate your feedback and have let our team know of your concerns. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Clive

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lauren on 13 Dec 2023
Hi Clive,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Vishal, Alderley

Stayed 1 night in Nov 2023
Response from Lauren on 18 Dec 2023
Hi Vishal,Thank you for providing your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our cabins smelt of stale prawns. Upon reporting this to the front desk we were moved to a two bedroom apartment. Upgraded. All the staff were courteous, helpful and professional. I have no hesitation in recommending Ingenia as a place to stay. James.
Stayed 1 night in Nov 2023
Response from Lauren on 22 Nov 2023
Hi James,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are plenty of activities for children if youhave any. Stayed in cabin, cabin was clean & comfortable
Stayed 1 night in Nov 2023
Response from Lauren on 22 Nov 2023
Hi Stuart,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very friendly, cabin was immaculately clean and many facilities for all ages.Found the White Albatross was surrounded by many walking trails,different water facilities and parks.Was lucky enough to spot 3 dolphins surfing together and 5 different other ponds all in eyesight.
Stayed 1 night in Nov 2023
Response from Lauren on 22 Nov 2023
Hi Shirley,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Robynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting.
Stayed 1 night in Oct 2023
Response from Lauren on 2 Nov 2023
Hi Robynne,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Oct 2023
Response from Lauren on 2 Nov 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for 1 night. But the walk was beautiful around the rocks it was great!
Stayed 1 night in Oct 2023
Response from Lauren on 11 Oct 2023
Hi Tammy,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So fun for the children making it relaxing for the adults.
Stayed 3 nights in Sep 2023
Response from Lauren on 9 Oct 2023
Hi Anthony,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four 2 adults and 2 Children stayed in a standard cabin for one night. Nambucca was beautiful and the cabin was ideal. Small but cosy with a little kitchen. The V wall restaurant right next door was fantastic and the food was amazing! We will definitely be back.
Stayed 1 night in Oct 2023
Response from Lauren on 9 Oct 2023
Hi Colin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin was clean and tidy good value for money. Park was also very clean and well kept. Only improvement could be to put privacy screens on verandah’s.
Stayed 2 nights in Sep 2023
Response from Lauren on 4 Oct 2023
Hi Emma,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful location! The cabin had everything we needed and it was lovely overlooking the lake.
Stayed 1 night in Sep 2023
Response from Lauren on 28 Sept 2023
Hi Katharine,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Megan

Great
Stayed 1 night in Sep 2023
Response from Lauren on 28 Sept 2023
Hi Megan,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Well run establishment, next door to a panoramic view and lifestyle
Stayed 4 nights in Sep 2023
Response from Lauren on 26 Sept 2023
Hi John,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Maurice, Warrandyte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night in a “Budget Cabin”. The cabin was small, as expected, but was well located in the park, very clean and with a comfortable bed. The bedroom was just an adequate size to take the bed, with little room to move around. I am about 185 cm tall (6’ 1”) and had to duck under the bedroom and bathroom doors. Despite this the cabin was very good, very clean and well presented and as presented on the website. The staff were particularly responsive and helpful with how to use the microwave, which was different from others we had commonly used. The park is in a beautiful location, well maintained and near a number of short walks.
Stayed 1 night in Sep 2023
Response from Lauren on 19 Sept 2023
Hi Maurice,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Lynda

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the water is fabulous! I love this place value for money!
Stayed 1 night in Sep 2023
Response from lauren on 19 Sept 2023
Hi Lynda,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice cabin and easy access to beach BUT absolutely bad next door cabin neighbors
Stayed 1 night in Sep 2023
Response from Reception on 13 Sept 2023
Thank you for your response. We are sorry that another guest staying in our park let your stay down. Our Assistant Manager addressed the issue with the guest and moving forward they have assured our team it will not happen again. Please contact our office directly if you wish to stay at our park in the future.

8/10 Good

PETER

Stayed 1 night in Sep 2023
Response from Lauren on 12 Sept 2023
Hi Peter,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Emma

Stayed 1 night in Jun 2023
Response from Lauren on 19 Sept 2023
Hi Emma,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Justin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to restaurant, cafe and shops. Quite accommodation
Stayed 1 night in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Justin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to all Nambucca Heads has to offer.
Stayed 2 nights in Aug 2023
Response from lauren on 29 Aug 2023
Hi Geoffrey,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
That it overlooked the water, nicely built and good sleeping .. Would happily come again when I next travel.
Stayed 1 night in Aug 2023
Response from Ingenia White Albatross on 22 Aug 2023
Thank you. We hope to see you againRegardsIngenia White Albatross

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to shops and a short walk for a live relaxing meal in the restaurant
Stayed 4 nights in Jul 2023
Response from Ingenia White Albatross on 22 Aug 2023
Thank you. Please come againRegardsIngenia White Albatross

8/10 Good

Barry

Stayed 1 night in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Barry,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Z
Stayed 1 night in Jul 2023
Response from Lauren on 5 Sept 2023
Hi Kay,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Anna

Stayed 1 night in Jul 2023
Response from lauren on 29 Aug 2023
Hi Anna,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Justin

Stayed 1 night in Jul 2023
Response from Lauren on 29 Aug 2023
Hi Justin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and dining options. Fantastic location and spectacular water views.
Stayed 1 night in Jul 2023
Response from Lauren on 20 Jul 2023
Hi Gavin,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

2/10 Terrible

Vicki

Stayed 1 night in Jun 2023
Response from Lauren on 3 Jul 2023
Hi Vicki,Thank you for taking the time to provide us with your feedback after your recent stay at White Albatross.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team