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Reviews of Pearl Continental Hotel Muzaffarabad

4 out of 5
Pearl Continental Hotel Muzaffarabad
Upper Chattar, Muzaffarabad

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Waqas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tanveer on 12 Feb 2024
Dear Valued Guest, Thank you for choosing us and taking out time for the rating! We look forward to welcoming you back to the hotel in near future.Best Regard,Tanveer

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2023
Response from Tanveer Khan, on 12 Feb 2024
Dear Mr. Muhammad, Thank you for choosing us and taking out time for the rating! We look forward to welcoming you back to the hotel in near future.Best Regard,Tanveer

10/10 Excellent

Alisha

Stayed 6 nights in Aug 2023
Response from Tanveer Khan Front Office Manager on 30 Sept 2023
Dear Ms. Alisha,Thank you taking time for rating us, we looking forward to welcome you at Pc Muzaffarabad in near future. Kind regards,Tanveer

6/10 Okay

neil

Stayed 1 night in Jul 2023

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tanveer Khan Front Office Manager on 19 Jun 2023
Dear Mr. Amjad,Thank you for choosing us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel soon.Best Regard,Tanveer

8/10 Good

Shahbaz

Stayed 1 night in Apr 2023
Response from Tanveer on 19 Jun 2023
Dear Mr. Shahbaz, Thank you for choosing us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel soon.Best Regard,Tanveer

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and my room were beautiful The reception staff were outstanding
Stayed 1 night in Jan 2023
Response from Tanveer on 19 Jun 2023
Dear Valued Guest, Thank you for choosing us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel soon.Best Regard,Tanveer

10/10 Excellent

Aamer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and property
Stayed 2 nights in Sep 2022
Response from Tanveer Khan Front Office Manager on 19 Jun 2023
Dear Mr. Aamer, Thank you for choosing us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel soon.Best Regard,Tanveer

4/10 Poor

Arslan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Only the view was best otherwise their service and food was pathetic
Stayed 1 night in Jan 2022

8/10 Good

Zulfiqar

Stayed 1 night in Dec 2021

6/10 Okay

Mohammad, Houston

Stayed 1 night in Oct 2021
Response from Tanveer Khan Front Office Manager on 19 Jun 2023
Dear Mr. Mohammad, Thank you for taking the time and rating us. I would kindly request you to further elaborate on your rating for us to take corrective measures. You may share your concerns directly at tanveer.khan@pchotels.com. Looking forward to hearing from you. Best Regards,Tanveer

10/10 Excellent

Ali Raza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid during Covid-19 restrictions
It was superb overall though due to covid-19 everything was closed.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location and ambiance was worthwhile. Customer service was prompt and representatives were friendly.
Stayed 1 night in Feb 2021
Response from Tanveer Khan Front Office Manager on 19 Jun 2023
Dear Valued Guest, Thank you for choosing us and taking out time for the rating, which is reflecting that your stay with us was exceptional! We look forward to welcoming you back to the hotel in near future.Best Regard,Tanveer

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sami
Great service and hospitality. The staff is excellent and really supportive.
Stayed 1 night in Oct 2020

6/10 Okay

Muhammad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Pathetic staff on reception
The hotel was good and located in a nice place but the staff at reception were very much irresponsible. Faced problem on door key on daily basis. Small ants were everywhere in room. If you need anything then must call 4 to 5 time then you will receive your required services.
Stayed 2 nights in Sep 2020

8/10 Good

M Abdur Rahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
The hotel is great. At a very scenic sight. Beautiful views. Good infrastructure and facilities. Spacious rooms. The two aspects that might make you uncomfortable are: 1- The hotel is around 2-3 km from city center with no shuttle service provided by hotel and no public transport running between hotel and city. Thus if you dont have your own transportation, you can get caught in the hotel. 2- No electrical kettle / tea and coffee set in standard and deluxe rooms. This is strange as even most of 3* hotels have this facility. If you want tea several times a day, this is not gonna help.
View from the room
Stayed 1 night in Aug 2020

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a beautiful setting
Beautiful location, very good service, lovely lobby looking at the mountains. Sadaqat at front desk was very accommodating. Tahir, Asad and server Nadeem gave us a great service at Marco Polo restaurant for breakfast and dinner, also helped with any question we had about the area. Clean modern rooms with a lovely bathroom also amazing views. I would go back definitely when visiting the area again.
Stayed 2 nights in Jun 2019
Response from Salman Saeed Khan on 3 Jul 2019
Dear Mr.Ali, Thanks for leaving us with such a wonderful review. We are delighted that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Amenities
Stayed 2 nights in Jun 2019
Response from Salman Saeed Khan on 3 Jul 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Adil

Owesome
Location
Stayed 1 night in Aug 2018
Response from Salman Saeed General Manager on 27 Feb 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Haniya

Very good
It’s a very nice property with very nice view! Staff is so helpful and friendly
Stayed 1 night in Aug 2018
Response from Salman Saeed General Manager on 27 Feb 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Malik, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Aug 2018
Response from Salman Saeed General Manager on 27 Feb 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,