Hotels near Museum of St. James

"Staff provided welcoming service, were very courteous and went above and beyond to ensure we were comfortable. Our breakfast were well prepared and tasty. The exterior of the property (lawn, building) is well kept and very welcoming. The interior is very clean, so were our room and bathroom. The view is amazing. The ambience is great, very relaxing, peaceful and quiet. Our stay was exceptional. So exceptional, we felt at home and that is rare. We felt at home and plan to stay here whenever we visit Jamaica. "

"Very. Friendly "

"Clean room, amazing staff, not one mosquito bite. Definitely staying here again. No complaints."

"The staff was super nice and friendly … the drivers where so helpful I will deff come back "

"Great!"

"I am writing to formally express my concern and disappointment regarding a recent reservation. Upon arrival, I discovered the property I booked was overbooked. I was then sent to a different property that was far below the standard of what I had originally paid for. Due to the unacceptable conditions, I chose to check out early and did not stay. Despite these circumstances — which were entirely out of my control — I have been informed that I am not eligible for a refund. This is unacceptable. I booked and paid for a specific property and standard of accommodation. The alternative offered did not meet those standards, and I should not be penalized for the property’s overbooking issue. I expect Hotels.com to honor its commitment to customer satisfaction and issue a full refund for this reservation. I would appreciate a prompt resolution to this matter. Thank you for your attention to this issue. I look forward to your timely response. "