All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
They treat people with respect. Wonderful experience.
Ozkan
Stayed 9 nights in Apr 2024
Response from Varun on 15 Apr 2024
"Dear Ozkan,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Andrew,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
4/10 Poor
Namrata
18 Mar 2024
Disliked: Staff & service
Namrata
Stayed 1 night in Mar 2024
Response from Varun Chhibber on 23 Mar 2024
Dear Namrata, We appreciate you sharing your thoughts with us about your most recent visit. The fact that we gave you that impression is very disheartening. Please share any specific feedback you may have with us so we can strive to gain back your trust. Since this is not how we operate, we're sorry for the subpar experience. Please accept our sincere apologies and give us another chance to welcome you back to The House of Astor. Best Regards, The St. Regis Mumbai.
8/10 Good
Irene
19 Feb 2024
Irene
Stayed 4 nights in Feb 2024
Response from Varun Chhibber on 22 Mar 2024
Dear Irene,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun Chhibber General Manager.
"Dear John,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
The property is beautiful, modern and the service is excellent. Staying at the St Regis in Mumbai is a dream come true!
Priya
Stayed 4 nights in Jan 2024
Response from Varun Chhibber on 6 Feb 2024
"Dear Priya,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
Hospitality is amazing! Really loved every second of my stay here
Jivitesh
Stayed 3 nights in Feb 2024
Response from Varun Chhibber on 5 Feb 2024
"Dear Jivitesh,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear ShamikThank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Dipesh,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Jenna
Business traveller
14 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Jenna
Stayed 2 nights in Jan 2024
Response from Varun Chhibber on 15 Jan 2024
"Dear Jenna,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Lopa
14 Jan 2024
Lopa
Stayed 2 nights in Jan 2024
Response from Varun Chhibber on 15 Jan 2024
"Dear Lopa,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
8/10 Good
Rupal
8 Jan 2024
Rupal
Stayed 1 night in Jan 2024
Response from Varun Chhibber on 10 Jan 2024
"Dear Rupal,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Purvi,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Daniel,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
The customer service was excellent in terms of staff, helpfulness, courteous and quick to resolve issues you may have
The hotel is modern in a private gated area and has beautiful decorated bedrooms.
Food was beautiful as it catered for all cultures.
Zunaid
Stayed 3 nights in Dec 2023
Response from Varun Chhibber on 26 Dec 2023
"Dear Zunaid,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Mamta,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Aneil
22 Dec 2023
Aneil
Stayed 2 nights in Nov 2023
Response from Varun Chhibber on 26 Dec 2023
"Dear Aneil,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
Fantastic property, excellent service, fantastic location, extremely service oriented staff and best part of being connected to the mall.
Kajal
Stayed 3 nights in Nov 2023
Response from Varun Chhibber on 29 Nov 2023
"Dear Kajal,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Andrew
26 Nov 2023
Andrew
Stayed 2 nights in Nov 2023
Response from Varun Chhibber on 18 Dec 2023
"Dear Andrew,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
We stayed in a king double room with three people. All amenities are prepared just for two. I asked the hotel to bring an extra amenity, and they brought many towels, slippers, and water bottles. The people was nice, service was great, but was a little bit too much :)
Shingo
Stayed 2 nights in Nov 2023
Response from Varun Chhibber on 29 Nov 2023
"Dear Shingo,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Jocelyn
19 Nov 2023
Jocelyn
Stayed 2 nights in Nov 2023
Response from Varun Chhibber on 23 Nov 2023
"Dear Jocelyn,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
Loved staying at this hotel. Very clean and comfortable, staff went beyond expectations with a particular shout out to Dhanraj :)
Would recommend this hotel to anyone visiting Mumbai.
Breakfast is outstanding and location is good for close by restaurants and bars we wanted to go to and also not too far from main tourist spots.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Varun Chhibber on 17 Nov 2023
"Dear Guest,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
8/10 Good
RAJESH JOGRAJ
11 Nov 2023
RAJESH JOGRAJ
Stayed 1 night in Nov 2023
Response from Varun Chhibber on 14 Nov 2023
"Dear Rajesh,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
It's not the first time I've stayed here and I loved coming back. Very luxurious and they pay great attention to detail.
Rachel
Stayed 1 night in Nov 2023
Response from Varun Chhibber on 6 Nov 2023
"Dear Rachel,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
Hotel was ideally placed and very pleasant . Pool was a little tired and the restaurants expensive , gym staff and facilities were first class and minor irritation the lifts should be maned as sometime some guest clear to did not know how to use them
Chris
Stayed 7 nights in Oct 2023
Response from Varun Chhibber on 31 Oct 2023
Dear Chris,Thank you for taking the time to share your thoughts about your recent stay at The St. Regis Mumbai. We value your feedback and appreciate your comments, as they help us improve and enhance the guest experience.We are delighted to hear that you found our hotel's location to be ideal and that you had an overall pleasant stay. It's our goal to ensure that our guests have a comfortable and enjoyable experience, and it's great to know that we met your expectations in this regard.We have noted your feedback about the pool, and we will certainly take this into consideration for future improvements. We are continually working to enhance our amenities and ensure they are in the best possible condition for our guests.Regarding the lifts, we apologize for any inconvenience you may have experienced. We will review your comment and ensure that we address any issues with lift usage for the convenience of our guests.Thank you once again for sharing your feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific you would like to discuss or if you have any further comments, please don't hesitate to reach out to us directly.Warm Regards,Varun ChhibberGeneral Manager
"Dear Guest,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Stein,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Gladston,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Ramesh,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Parul,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Salimah
11 Sept 2023
Salimah
Stayed 4 nights in Aug 2023
Response from Varun Chhibber on 3 Oct 2023
"Dear Salimah,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
Dear Keith,Thank you for sharing your feedback pertaining to your recent visit. It is extremely disheartening that we left you with an impression like that. Allow us to assure you that these comments have been taken very seriously and necessary corrective measures have been put in place. This is not how we operate and we are truly sorry about the compromised experience. Our sincere apologies and we request you to give us another opportunity to serve you and welcome you back to The St. Regis Mumbai! Best Regards,The St. Regis Mumbai.
10/10 Excellent
karan
3 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Excellent service and attention to detail
karan
Stayed 1 night in Aug 2023
Response from Varun Chhibber on 4 Sept 2023
"Dear Karan,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear D,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
What a fabulous spot love it everytime i stay there.
Nikhil is a fabulous host he will take care of u amazing.
Always keeping his guests happy and like family.
Jagga
Stayed 3 nights in Aug 2023
Response from Varun Chhibber on 2 Sept 2023
"Dear Jagga,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
Truly breathtaking quality of service and the staff have been nothing short of excellent. Food has been sensational too! Chef Aparup and the entire wait staff at the Seven kitchens were incredible!
Even the quality of the room after the initial issue with the flush and lights (which resulted in changing the rooms) was exceptional!
Overall, I was very very satisfied and can’t wait for my next stay at St. Regis.
Vinay
Stayed 4 nights in Aug 2023
Response from Varun Chhibber on 2 Sept 2023
"Dear Vinay,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Ajay,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
4/10 Poor
Grishma
6 Aug 2023
Grishma
Stayed 2 nights in Aug 2023
Response from Varun Chhibber on 28 Aug 2023
Dear Girishma,Thank you for sharing your feedback pertaining to your recent visit. It is extremely disheartening that we left you with an impression like that. Allow us to assure you that these comments have been taken very seriously and necessary corrective measures have been put in place. This is not how we operate and we are truly sorry about the compromised experience. Our sincere apologies and we request you to give us another opportunity to serve you and welcome you back to The St. Regis Mumbai! Best Regards,Varun ChhibberGeneral Manager
"Dear Pranav,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Pierre,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
The staff are amazing as you would expect but they have exceeded all expectations. The breakfast and Sunday brunch are unmatched.
Daniel
Stayed 3 nights in Jun 2023
Response from Varun Chhibber on 26 Jun 2023
"Dear Daniel,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Rahul,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
6/10 Okay
Tejaswi
22 May 2023
Tejaswi
Stayed 2 nights in May 2023
Response from Varun Chhibber on 25 May 2023
"Dear Tejaswi,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Rajesh
Business traveller
19 May 2023
We recently stayed at this hotel and had a wonderful experience. The service was exceptional. Nikhil, the manager, went above and beyond to make sure our stay was comfortable and enjoyable. I highly recommend this hotel to anyone looking for a great place to stay with excellent service.
Rajesh
Stayed 3 nights in May 2023
Response from Varun Chhibber on 22 May 2023
"Dear Rajesh,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Sunil,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Hemant
1 May 2023
Hemant
Stayed 1 night in Apr 2023
Response from Varun Chhibber on 3 May 2023
"Dear Hemant,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
10/10 Excellent
Vanisha
28 Apr 2023
Vanisha
Stayed 3 nights in Apr 2023
Response from Varun Chhibber on 29 Apr 2023
"Dear Vanisha,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."
"Dear Rajul,Thank you for your lovely comments! You have made our day! Our team at The Best Address is truly delighted to read your words of praise. Hope your next visit is just around the corner, we look forward to welcoming you back soon.Best Regards, Varun ChhibberGeneral Manager."