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Reviews of Hyatt Centric Juhu Mumbai

4.5 out of 5
Hyatt Centric Juhu Mumbai
Juhu Tara Road, Santacruz West, Mumbai, Maharashtra

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 24 reviews" "
Rating 8 - Good. 3 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 0 out of 24 reviews" "
Rating 2 - Terrible. 3 out of 24 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

chatrabhuj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing Renuka and her team was out of the world. I wasn’t feeling well but team made me home. Thank you very much of everything
Stayed 2 nights in May 2024
Response from Shilpi Khanna on 23 May 2024
Dear Guest,Thank you so much for your kind words! We are thrilled to hear that Renuka and her team provided you with exceptional service and made you feel at home, especially when you weren't feeling well. Your appreciation means a lot to us, and we are grateful for the opportunity to have made your stay comfortable. We look forward to welcoming you back and providing you with the same outstanding service in the future. Thank you again for your heartfelt review.Best regards, Shilpi Khanna General Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

Shima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Shilpi Khanna on 27 Mar 2024
Dear Guest, We are absolutely thrilled to receive your glowing 5-star rating! Thank you for choosing our Hyatt Centric Juhu Mumbai and taking the time to share your positive feedback. Your satisfaction is paramount to us, and your encouraging review and rating are sincerely appreciated. We eagerly anticipate the opportunity to welcome you back for another exceptional experience in the near future. Best regards, Shilpi Khanna General Manager Hyatt Centric Juhu Mumbai

6/10 Okay

Milliessa, New York

Travelled with family
Cleanliness of staff is not great. Dirty glasses and bad restaurant. Food is horrible, go to outside restaurant. This best a 3 star hotel, more like a short stay motel, good for one night not long stay. Worst Hyatt I ever stayed at. There are better option around Juhu, Novotel and JW.
Stayed 6 nights in Feb 2024
Response from Shilpi Khanna on 27 Mar 2024
Dear Guest,We apologize for the disappointment you experienced during your stay. It is concerning to learn about the cleanliness issues you encountered, as well as the unsatisfactory experience at our restaurant. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. While we regret that we fell short of your expectations, we appreciate your honesty and will use your comments to enhance the quality of our services. We understand your preference for alternative options, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Best regards, Shilpi Khanna General Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

Shila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shilpi Khanna on 12 Feb 2024
Dear Shila,Dear Guest, We are absolutely thrilled to receive your glowing 5-star rating! Thank you for choosing our Hyatt Centric Juhu Mumbai and taking the time to share your positive feedback. Your satisfaction is paramount to us, and your encouraging review and rating are sincerely appreciated. We eagerly anticipate the opportunity to welcome you back for another exceptional experience in the near future.

8/10 Good

somyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shilpi Khanna on 12 Feb 2024
Dear Somyen, We are absolutely thrilled to receive your glowing 4-star rating! Thank you for choosing our Hyatt Centric Juhu Mumbai and taking the time to share your positive feedback. Your satisfaction is paramount to us, and your encouraging review and rating are sincerely appreciated. We eagerly anticipate the opportunity to welcome you back for another exceptional experience in the near future.

10/10 Excellent

Neelam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay, the Hyatt team and the experience was amazing! We loved the attention to detail, especially the food’
Stayed 3 nights in Nov 2023
Response from Shilpi Khanna on 11 Dec 2023
Dear Neelam,Thank you for your wonderful feedback! We're delighted to hear that your stay at Hyatt was amazing. Your appreciation for the Hyatt team and the attention to detail, especially regarding our food, warms our hearts.We look forward to hosting you again for another fantastic experience!Regards,Shilpi Khanna General ManagerHyatt Centric Juhu Mumbai

2/10 Terrible

Maha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Shilpi Khanna on 11 Dec 2023
Dear Maha,Thank you for sharing your feedback. We are sorry to hear about your poor experience with us. We strive to provide exceptional value and quality to our customers, and we regret that we fell short of your expectations. We would love the opportunity to make it up to you and address your concerns directly. Our team will reach out to you to understand your concerns and find the best resolution that meets your satisfaction. We value your patronage and hope to have the chance to serve you again in the future, providing you with an experience that exceeds your expectations. Regards, Shilpi KhannaGeneral Manager Hyatt Centric Juhu Mumbai

2/10 Terrible

Maha

Stayed 1 night in Nov 2023

2/10 Terrible

Maha

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth
This is more of a run down 2 star hotel, it smells, it’s not clean, there’s a below average restaurant downstairs with the same room service menu almost. The lobby has one sofa and a table and it’s dark. The house keeping staff are loud. They’re slow in service
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Mumbai!
The Hyatt Centric hotel in Juhu is simply amazing. The staff at the hotel may have been the best I've ever seen. From how we were greeted upon a late night arrival or the local food recommendations the staff was always helpful. The rooms were simply amazing. Our room was very modern, clean, and spacious. The food options within the hotel itself were good and if you need some local street food you have lots of options near by. Juhu beach is right there as well. We will 100% be staying here again on our next trip to Mumbai!
Stayed 2 nights in Aug 2023

10/10 Excellent

Kuldeep

Stayed 1 night in Jun 2023
Response from Swarendra Sahay on 20 Jul 2023
Dear Kuldeep, We're overjoyed to receive your 5-star rating! Thank you for choosing our hotel and for sharing your positive feedback. Your satisfaction is our top priority, and we're grateful for your positive review and rating. We hope to have the pleasure of serving you again soon for another outstanding experience. Regards, Swarendra Sahay General Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

Prashanti

Stayed 1 night in Apr 2023
Response from Swarendra Sahay on 2 Jun 2023
Dear Prashanti,Thank you for the 5 star rating. Happy to know that you had a wonderful stay with us. We look forward to welcoming you back soon. Regards,Swarendra SahayGeneral Manager

10/10 Excellent

Dr.Raj

Stayed 1 night in Mar 2023
Response from Swarendra Sahay on 13 Mar 2023
Dear Dr. Raj, Thank you for the rating on your stay with us. Happy to know that you had a blockbuster experience. We look forward to welcoming you back soon. Regards,Swarendra SahayGeneral ManagerHyatt Centric Juhu Mumbai

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
I had an amazing stay although i stay one night....everyone from the front door to the checkin process was friendly yet professional....
Stayed 1 night in Feb 2023
Response from Swarendra Sahay on 6 Mar 2023
Dear Luis, Thank you for taking the time to share your experience with us. It is indeed heartwarming to read about your experience and how our associates have made your feel #LikeACelebThank you once again and we look forward to welcoming you back soon. Regards,Swarendra SahayGeneral ManagerHyatt Centric Juhu Mumbai

10/10 Excellent

Dharnesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Swarendra Sahay on 6 Mar 2023
Dear Dharnesh, Thank you very much for the amazing rating on your stay with us.Please do follow us on our Facebook and Instagram to stay updated with the hot and happening news at the newest spot in town. Hope to see you again soon.Regards,Swarendra SahayGeneral Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

KARAMJIT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff specially Nitin and Prateek at the front desk were great help. They both assisted us in figuring places out, arranging taxes or autos. Staff in kitchen- Darpan and all the other staff were great.
Stayed 2 nights in Feb 2023
Response from Swarendra Sahay on 6 Mar 2023
Dear Karamjit,Thank you very much for the 5 star rating and positive review on your stay with us. Happy to know that you had a blockbuster stay with us we were able to make you feel #LikeACeleb.Please do follow us on our Facebook and Instagram to stay updated with the hot and happening news at the newest spot in town. Hope to see you again soon.Regards,Swarendra SahayGeneral Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

Himanshu

Stayed 3 nights in Feb 2023
Response from Swarendra Sahay on 13 Mar 2023
Dear Himanshu, Thank you for taking the time to share your rating on your experience with us. Happy to know that you had a wonderful stay. We look forward to welcoming you back soon. Regards,Swarendra SahayGeneral Manager Hyatt Centric Juhu Mumbai

8/10 Good

Anup

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 4 nights in Dec 2022
Response from Swarendra Sahay on 31 Jan 2023
Dear Anup, Thank you very much for the rating and positive review on your stay with us. Happy to know that you had a blockbuster stay with us we were able to make you feel #LikeACeleb.Hope to see you again soon.Regards,Swarendra SahayGeneral Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

Anil

10/10 Excellent

Sanjay, Dar es Salaam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly staff, nice property and rooms, the newly started Sunday brunch with music was excellent !
Response from Swarendra Sahay, General Manager on 5 Dec 2022
Dear Sanjay, Thank you for taking the time to share your review. Delighted to know that you had a wonderful experience with us and particularly the Sunday brunch. I shall share your feedback with my team, it will definitely motivate them further.Thank you for choosing us as your home away from home. We look forward to welcoming you back soon.Regards,Swarendra SahayGeneral Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay
Stayed 2 nights in Nov 2023

8/10 Good

siv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Swarendra Sahay on 4 Apr 2023
Dear Siv,Thank you for taking the time to share your rating on your stay with us. Happy to know that you had a wonderful experience. We look forward to welcoming you back soon. Regards,Swarendra SahayGeneral Manager Hyatt Centric Juhu Mumbai

10/10 Excellent

fauzia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALEES WAS PERFECT en ik ga er graag weer naar toe.
Stayed 8 nights in Jan 2023
Response from Swarendra Sahay on 6 Mar 2023
Dear Fauzia, Thank you very much for the 5 star rating and positive review on your stay with us. Happy to know that you had a blockbuster stay with us we were able to make you feel #LikeACeleb.Please do follow us on our Facebook and Instagram to stay updated with the hot and happening news at the newest spot in town. Hope to see you again soon.Regards,Swarendra SahayGeneral Manager Hyatt Centric Juhu Mumbai