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This was a great place to stay. The staff was very helpful and courteous. There’s a Kitchenette, dishes, pots for cook eating and cooking utensils, free toiletries (body wash, shampoo and conditioner, lotion, hand soap, and free laundry usage. I loved my stay there.
Unprofessional staff!!!! It's obvious the staff thinks all black people know each other and think we look alike. It was a group of people who stayed and were loud, disturbing the peace who were black. So the staff decided to assume everyone that was black was the issue and she wanted to get smart and be disrespectful. Refusing to give towels and washcloths with an attitude calling the cops on any black family who trying to understand why you're giving attitude because you have the wrong group. Be aware when they get smart and you check them in return they'll call the cops and act innocent like you’re the problem.
I’ll keep it short. No wifi at New Year’s Eve and 2 days after. An outage for the whole hotel. I went downstairs and asked for housekeeping that day while I was out. They said yes. Housekeeping never came. It was awful and the hotel is usually good
I tried to cancel it took me over 45 minutes to cancel. The person at the mount Laurel location told good luck with that. YOUR FRONT DESK AT THIS LOCATION SUCKS IM GOING TO PROVE IT.
We stayed 7 days and never had any housekeeping services. Even after asking it was not done. The furniture was soiled and the condition was run down.
I am sure there are much nicer places to stay for the amount we paid.
The front desk staff were okay but also did not do anything to help us.
Linda
Stayed 7 nights in Nov 2023
8/10 Good
S
23 Nov 2023
S
Stayed 2 nights in Nov 2023
4/10 Poor
Kent
21 Nov 2023
Disliked: Cleanliness, staff & service
K. Scott
Had issues with room.
The refrigerator rattled all night. The smoke detector light blinked intermittently illuminating the room from midnight til morning. ( and unfortunately, someones car alarm went off every hour - not the hotels fault but they do ask for your auto information and probably could have found out who's it was) I called the front desk and was told I'd have to wait til morning and talk to management about my displeasure, great. ( however the night mgr probably couldn't address it anyway) I told the morning desk manager and he just said sorry, I 'll have someone look into it...we left.
Kent
Stayed 1 night in Nov 2023
Response from L Cervantes on 23 Nov 2023
Good afternoon Mr/Ms Scott;Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites PHILADELPHIA-MT. LAUREL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our Front Desk Team in order to provide a better experience in the future and we will make sure each agent will ask each guest for a Lic. Plate number. Also I will address this comments to our Maintenance Department.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exceptionStaybidge Managment
The hotel was clean, the room was also clean with a very comfortable bed. Shawn and Aliana ( I know this is probably incorrect!) were both above and beyond friendly and helpful to my extended family that were all staying for my nieces wedding! We had a wonderful weekend!
Property has many amenities such as free breakfast, pool, basketball court, exercise room. Many eateries surround the property.
Have visited property often. Very satisfied.