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Reviews of Morris Grand Hotel and Conference Center

3 out of 5
Morris Grand Hotel and Conference Center
200 East Hwy 28, Morris, MN

Reviews

5.2
Rating 10 - Excellent. 17 out of 116 reviews" "
Rating 8 - Good. 18 out of 116 reviews" "
Rating 6 - Okay. 24 out of 116 reviews" "
Rating 4 - Poor. 21 out of 116 reviews" "
Rating 2 - Terrible. 36 out of 116 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
The place was closed. Start looking into the properties you are promoting and selling rooms for. There is no excuse for a customer to get to their booked hotel room and find out they have no place to stay.
Stayed 1 night in Aug 2021

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel closed
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
You booked me into a hotel that has been closed for two months. Found out there was as a sheriff’s sale a week before the dates I was booked. Update your system. I will never use your service again and I will tell everybody I know!!
Stayed 2 nights in Aug 2021

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is closed. Do not book here.
Stayed 1 night in Jul 2021

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did online for discount. Should have seen in perso
Outside grounds looked very unkempt. Side of building everyone was leaving large amounts of trash. The room was ok. Little outdated. I never had brown sheets before. I hope it was not due too cleaning ???
Stayed 1 night in Jul 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice
An order hotel with some history. Not crowded, very quite. For my purpose and price it was a good choice.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The price was low, but appropriate for the facility. Bedding was clean as was the bathroom. Carpeting and upholstery were worn and did not feel clean. TV was very good. Parking was close to room. Exterior rear door key card device was not functioning so entry was not secure. Area around the rear entry was filthy with cigarette butts. In general the hotel looked to be under stress. We did however sleep well.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Barely hanging on - will not stay again
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room itself was comfortable and clean if a little dated. The exterior and interior (lobby, office area, and hallways) were dirty, windows were broken and locks were missing from doors The lounge, restaurant, pool area were all closed and had been for quite awhile. The only available item for breakfast was coffee.
Stayed 1 night in Jul 2021
Response from GM on 29 Jul 2021
Thank your choosing Morris Grand Hotel, we greatly appreciated your business and looking forward to see you again soon.!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were so friendly, helpful and professional. The room was clean and comfortable but there was no wifi. The staff said it was a room wifi didn’t reach and offered to change our room, which was nice, but we declined. The pool looked somewhat dingy and we didn’t use it.
Stayed 1 night in Jul 2021
Response from GM on 16 Jul 2021
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, horrible, horrific experience
This hotel was the epitome of something you would find in a horror movie. Literally in the middle of no where Minnesota. Location was hard to find, and it looked like the hotel had not been serviced or maintained for 50 years. Extremely worn down, smelled of smoke and mold. Wall paper was tearing away from the walls, locks to the hotel room door were broken. Brown towels that probably hadn’t been cleaned and or washed. Rooms were so dirty and dingy feeling that it was really uncomfortable staying there. Windows on bottom floor were slide out windows with no extra added locks and or security. Contenintal breakfast was advertised yet there was no food offered. Pictures of hotel made it appear to be better than it was. CHEAP CHEAP CHEAP run down hotel. WILL NOT RECOMMEND
Stayed 1 night in Jul 2021
Response from GM on 16 Jul 2021
Thanks for your comment Kim! Ask yourself who is CHEAP, DISHONEST AND LIAR, GOD is your witness? It is embarrassing to say mature adult can cry for 5 dollar breakfast, I could have spend 5 bucks for you if you could have come at front desk. Temporarily we have stopped providing the breakfast due to COVID, Safety of our guest is our number one priority. Also, upon check out you left bloody pillows in your room "Disgusting" I could have charged extra for bloody pillows but I didn't, there is nothing wrong in the room or building but instead it's you.You lied when you booked online reservation to get a better rate stating that you had only one individual in the room. Instead you had 2 adults in the room it explain who is CHEAP and DISHONEST? Be kind and honest to others.We greatly appreciated your business and hope to see you again!!

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from GM on 16 Jul 2021
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 4 nights in Jun 2021
Response from GM on 30 Jun 2021
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When walked into my first room I saw lights without and thing covering it just open and could see mold. Took sheets off and there was brown stains, toilet was dirty, hairs in tub. They put us than into another room which had dirty wash clothes, holes in the wall, door would not close tight and dead bolt did not work. We were told a few days before when I called them they had free breakfast, a restaurant and a pool. No free breakfast, restaurant was not open and they said they had no chemicals for the pool. The security door box was ripped off the door and wires were hanging out. The front door to the hotel had broken glass.
Stayed 1 night in Jun 2021
Response from GM on 30 Jun 2021
Thanks for your comment! After you left we checked the room there was nothing wrong in the room ,When you called prior to your reservation We told you that pool is not open and we never had discussion about the breakfast nor the restaurant ,we take pride in the fact that our hotel has always been very clean. Be kind to others. We appreciate your business and hope to see you again !

10/10 Excellent

Renee

Stayed 1 night in Jun 2021
Response from GM on 19 Jun 2021
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations,and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. We greatly appreciated your business.

2/10 Terrible

Vonda

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
The facility was filthy. All common areas were just disgusting. The room itself was not terrible but the windows were gross. You couldn't see out of them and they had years of dirt on the window sills. The security door into the hallway from outside didn't even have a lock on it. The box was empty with wires hanging out of it and the door didn't even close all the way. The towels and bed linens were stained and raggy looking. They didn't make up the room or freshen towels. I have never seen a worse hotel in my life.
Stayed 2 nights in Jun 2021
Response from GM on 15 Jun 2021
Thanks for your feedback! If it was that bad you should not have stayed two days, We had quite few rooms that day and nobody had complain besides you., you should have come right away to the front desk with your problems , we could have done something about it. Be honest. We greatly appreciated your business and looking forward to see you again soon!

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Budget friendly but definitely well worn.
Nice staff, good service, but hotel is a little older and not kept up really well. Cleanliness was fair, but the air conditioning didn't work in my room and was very hot.
Stayed 1 night in Jun 2021
Response from GM on 15 Jun 2021
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs complete overhaul
Stayed 1 night in Jun 2021
Response from GM on 15 Jun 2021
Thanks for your feedback! we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hole in wall, mini fridge damaged, side entrance doesn’t have security so anyone can walk into the hotel, A/c doesn’t work, bed is uncomfortable, and sheets had stains on them.
Stayed 1 night in Jun 2021
Response from GM on 8 Jun 2021
Thanks for your comments! We take pride in the fact that our hotel has always been very clean but we will look in to it to fix the problem you had experience.We appreciate your business and hope to see you again

4/10 Poor

Lura

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from GM on 31 May 2021
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like anything about the property, wore out, run down and filthy. The pool looked like something our of Chernobyl. My wife complained how dirty the bath tub was and the gal at the desk gave her a Magic Eraser to clean it. Hair in the sheets, dirt was swept behind the door. We left and asked for our money back of which she said see Orbitz even though we paid the hotel. We slept in the car and are our $272. Get them off your choice of motel selections before you lose all your customers
Stayed 2 nights in May 2021
Response from GM on 31 May 2021
Thanks for your feedback! Ask yourself how honest you are ? God is your witness, be honest and kind to others.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
It was very quiet! There were a lot of construction guys here, and they work all day, come back to the motel, and it's lights out! I would def return.
Stayed 2 nights in May 2021
Response from GM on 24 May 2021
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2021
Response from GM on 31 May 2021
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very unorganized, the locks on entrance doors were dissembled and wire hanging out loosely, the door was held open with a latch lock. The odor was of mold and mildew. The room had odors in it and spider webs everywhere. Unhealthy and disgusting. I did not stay! I never got my call back from Expedia for a refund either!! I will not use Expedia again!!!
Stayed 2 nights in May 2021
Response from GM on 12 May 2021
Thanks for your comments! We take pride in the fact that our hotel has always been very clean but we will look in to it to fix the problem you had experience.We appreciate your business and hope to see you again !

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no soap provided in the bathroom (not even hand soap) and no spare toilet paper. Towels had stains. Hotel staff was nice but the hotel itself is very run down and musty.
Stayed 1 night in May 2021
Response from GM on 12 May 2021
Thanks for your comments! Sorry! you were unhappy we will look in to it to fix the problem you had experience.We appreciate your business and hope to see you again soon!

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021
Response from GM on 31 May 2021
Thanks for your feedback! Thank you for choosing Morris Grand Hotel, we greatly appreciated your business.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from GM on 20 Mar 2021
Thank you for choosing Morris Grand Hotel, we greatly appreciated your business.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very very old. It was clean and the one staff person we saw was very pleasant. Had to switch rooms because the first one had a non flushing toilet. It was a bargain. But seems this hotel is on its last legs.
Stayed 1 night in Feb 2021
Response from GM on 23 Feb 2021
Thank you for choosing Morris Grand Hotel, we hope to see you again soon.

2/10 Terrible

María T

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020

4/10 Poor

Tina

Disliked: Cleanliness, property conditions & facilities, room comfort
The outside looks rather run down. My door key worked after 10 tries. The door to outside had mechanism removed and wires handing out. There was dust all over outlets. The mattress had a curve to it. The hallway was in need of a vacuum.
Stayed 1 night in Nov 2020
Response from GM on 3 Dec 2020
Thank you staying with us, we greatly appreciated your business.

4/10 Poor

Chery

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2020
Response from GM on 29 Jun 2020
Thank you for choosing Morris Grand Hotel, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Very dirty, walls, carpet, furniture. Paint and plaster coming off the corners of the walls.Tube tv not flat screen, no coffee pot, no breakfast as advertised. Not even single serve items. Towels were old, stained and ragged. Lights flickered before coming on. One ice machine for the entire hotel. Found an old Doritos with chips in it on top of the air conditioner.
Stayed 3 nights in Jun 2020
Response from GM on 15 Jun 2020
Thanks for your comment! The safety of our guests is our top priority,we take pride in the fact that our hotel has always been very clean. Be honest and kind to others in pandemic crisis. We appreciate your business and hope to see you again !

8/10 Good

Verified traveller

Travelled with family
Disliked: Room comfort
the hotel looked abandoned on the outside. There was trash on ground, 2 bags of open trash by hedges.several swallows flying around front entrance, nests up under awning & in corners of building. bird droppings in hotel windows. our mirror in our room was dirty, looked like handprints, our beds were so hard, my daughter woke up with a sore back. The carpet smelled musty and felt damp in places on our barefeet.I bought a scented candle to make the room smell better. I stayed 2 nites because the lady that checked us in gave us a good deal on our room.
Stayed 2 nights in May 2020
Response from GM on 26 May 2020
Thanks for your feedback and staff is looking into the problems you experienced. I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2020
Response from GM on 26 May 2020
Thanks for your feed back! we greatly appreciated your business and looking forward to see you again soon!

10/10 Excellent

Anne J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The couple that run this hotel were very nice! They gave me upgrade.to nonsmoking room.
Stayed 1 night in Feb 2020
Response from GM on 27 Feb 2020
Anne, Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not stay. The building looked closed down and there were no cars in the parking lot.
Stayed 1 night in Feb 2020
Response from GM on 23 Feb 2020
Thanks for your feedback! You did stay at our hotel and your room was upgraded for free of charge, be honest and kind to others, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Lisa, Morris Mn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and went to room. When we got to room is was the most disgusting room. We grabbed our items and told the front desk we would not be staying and wanted a refund. Still waiting for my refund
Stayed 1 night in Dec 2019
Response from GM on 2 Jan 2020
Thanks for your comments! Please pay attention what type of room you are booking online , you had booked smoking room . After you left we checked the room there was nothing wrong in the room , we take pride in the fact that our hotel has always been very clean. Be kind to others. We appreciate your business and hope to see you again !

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from GM on 24 Dec 2019
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Jim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE.
DO NOT STAY HERE!! Filthy, no handle on bathroom door, bath fan sounded like a jet taking off, outside door security broken so no security to hotel what so ever. Walkway not shoveled. Almost broke our neck getting into motel. Breakfast had cereal but no milk. AND CHARGED $25 PET FEE. DO NOT STAY HERE!!
Stayed 1 night in Dec 2019
Response from GM on 21 Dec 2019
Thank you for your feedback! We take pride in the fact that our hotel has always been very clean but we will look in to the issues to fix the problem’s you had experience. We did discuss the pet fee and you did accept the fee. We hope to do business with you in the future.

4/10 Poor

Shawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
My room was cold my tv didn’t work the floor was more comfortable than the bed.
Stayed 1 night in Dec 2019
Response from GM on 13 Dec 2019
Thanks for your feedback and staff is looking into the problems you experienced. I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
It is close to the UMM and easy to find on the highway. It was dark. There was no restaurant or bar. The breakfast was simple continental. Coffee, cereal. The heat of the rooms was hard to control. The first room had no handle on the cold water in the shower/tub. The door was difficult to open. There are not microwaves in the rooms. The second room was much better. The hot water was hot and there was good water pressure.
Stayed 2 nights in Dec 2019
Response from GM on 10 Dec 2019
Thanks for your feedback and staff is looking into the problems you experienced. I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
disappointing
Definitely a worn down motel which is fine for one night but not very clean either - smears on the mirrors, hairs on the pillows and sheets, crud and dirt in the corners of the bathroom
Stayed 1 night in Dec 2019
Response from GM on 10 Dec 2019
Thank you for your comments! We take pride in the fact that our hotel has always been very clean, staff will look in to it to fix the problem you had experienced. We appreciate your business and hope to see you again!

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from GM on 25 Nov 2019
Thank you for choosing Morris Grand Hotel, we greatly appreciated your business and looking forward to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and helpful. Free upgrade.
Stayed 1 night in Nov 2019
Response from GM on 11 Nov 2019
Thanks for your feedback! I am glad you enjoyed your stay with us, we greatly appreciated your business and looking forward to see you again soon!

6/10 Okay

Georgette

Stayed 3 nights in Oct 2019
Response from GM on 4 Nov 2019
Thank you for choosing Morris Grand Hotel, we greatly appreciated your business and looking forward to see you again soon!

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from GM on 2 Nov 2019
I am glad you enjoyed your stay with us, thank you for choosing us, we greatly appreciated your business and looking forward to see you again soon!

2/10 Terrible

Anonymous, Eau Claire

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room had a very strong odor and was NOT clean! We had 3 rooms in our group and none of them were clean. The sheets had stains and the beds were visibly dirty. The counters had dried food on them and bathrooms were nasty. This was a most unpleasant experience! Even when we told them that our son with asthma could not stay in the room, they wouldn't refund our purchase. We finally decided to just leave and then they said they would give us a "partial" refund. We will never go back!
Stayed 1 night in Oct 2019
Response from GM on 22 Oct 2019
Thanks for your comments! We take pride in the fact that our hotel has always been very clean. First you told Expedia you are not comfortable, next you said the cleaning solution we used was very strong, that doesn't add up what you explain in your comment, we had checked your room before you moved in and it was nice,fresh clean room.We appreciate your business and hope to see you again soon!

10/10 Excellent

UMNstudent, Minneapolis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to live. There is a indoor swimming pool. It provides free juice all day.
Stayed 1 night in Oct 2019
Response from GM on 9 Oct 2019
Thanks for your feedback! It's good to hear, you enjoyed your stay with us, thank you for choosing our hotel, we greatly appreciated your business and looking forward to serve you again soon!