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Reviews of The Royal at Heysham

4 out of 5
The Royal at Heysham
Main Street, Heysham, Morecambe, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 111 out of 141 reviews" "
Rating 8 - Good. 26 out of 141 reviews" "
Rating 6 - Okay. 3 out of 141 reviews" "
Rating 4 - Poor. 1 out of 141 reviews" "
Rating 2 - Terrible. 0 out of 141 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely place to stay!
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Thank you so much.

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Royal Treat in Heysham..!
We booked several rooms at The Royal Heysham for 23rd - 27th Dec 23 as a Festive Family Treat. This Hotel / Gastropub offers a well-balanced mix of old world charm with modern refinements. Bedrooms sport tasteful light oak furnishings & neutral decor, comfy beds, heating that works, decent coffee and tea facilities, including a small flask of fresh milk each day. We originally planned to dine in on the 23rd & 25th only, but such was the quality of the food & service, we didn’t bother with anywhere else and worked our way through various high quality homemade options on a Menu that seemingly offers something for all tastes. We also tried the cooked breakfast on a couple of mornings and it was consistently good with quality produce, though for our personal taste we’d prefer a freshly squeezed or higher quality orange juice. This, along with what seemed to be an incomplete Beetroot & Goat’s Cheese starter on Christmas Day were the only minor negatives we noted. Beer / Real Ale lovers will not go far wrong here too, with a fine selection offered, including Thwaite’s Cask Amber Ale that quickly became such a personal favourite. However, it was the staff made our stay truly special. From the GM Alasdair through to front of house, restaurant, the two chaps working the bar, the amazing waitress with red hair that served our Christmas Lunch, the cleaning lady, in fact everyone we had the pleasure of meeting. They all made us feel so welcome, more like family than hotel guests!
Stayed 4 nights in Dec 2023
Response from GM on 3 Jan 2024
It was an absolute pleasure having you your family & friends here for Christmas thank you so much for choosing us and thank you for your kind comments Best wishes for the New Year Alasdair & Team

10/10 Excellent

Darren, Dundee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Heysham. Stayed at The Royal hotel. and eat Dinner and Breakfast. All done wonderful did Park run at Morecambe which was great. We did a car trip from Broughty Ferry. Dundee to Bristol. Great Halfway Stop.
Stayed 1 night in Dec 2023
Response from ac on 1 Jan 2024
Thank you and happy new year to you both Alasdair

10/10 Excellent

Caroline

Travelled with partner
We received a great welcome from Alistair. He showed us to our room and gave us fresh milk and oat milk for our teas/coffee. There was a lavazza coffee machine in the room. There were log fires in the bar and dining room.
Stayed 2 nights in Nov 2023
Response from ac on 1 Jan 2024
So glad you enjoyed your stay see you again soon.Best wishesAlasdair

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Stayed 3 nights in Nov 2023
Response from GM on 21 Nov 2023
Hi Peter Thank you so much for taking time to do this All the best Alasdair & Team

10/10 Excellent

Lynda

Stayed 2 nights in Oct 2023
Response from Alasdair on 21 Nov 2023
Thank you so much Kind RegardsAlasdair

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque
Lovely sea side village and hotel is a old historical building and perfect walking distance from the 13th Century St Patricks Chapel and coastline.
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Thank you Paul for the 10 out of 10 I am so lucky to live & work here the coastline is stunning and the sunsets even in winter are amazing Kind RegardsAlasdair & Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Alasdair on 11 Oct 2023
Thank you Carol

8/10 Good

Valerie

Stayed 1 night in Sep 2023
Response from Alasdair on 26 Sept 2023
Thank you

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like no resudents lounge area Had to sit in dining area but repeatedly pressured to order food before we were ready. Food poor quality for evening meal, especially for the price Loved the room and overall decor Staff very supportive when my wife became ill. The breakfast was superb
Stayed 3 nights in Aug 2023
Response from gm on 1 Sept 2023
Hope your wife is better Rodger, Sorry if you did not enjoy your food and we asked you to order food as our table sittings are 2 hours a time and you would of not had time for pudding Alasdair

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great stay,lovely place excellent food and a lovley little area
Stayed 1 night in Aug 2023
Response from Alasdair on 4 Aug 2023
Thank you so much

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as close to family who live in Heysham. We had Sunday lunch here and was very good. We had lunch inside and then moved outside to the fantastic outdoor terrace, complete with bar area. The room was perfect, very clean and all we needed. Fantastic breakfast in the morning. Everything brought to the table. Fantastic service from all staff. Very enjoyable stay.
Stayed 1 night in Jul 2023
Response from Alasdair on 31 Jul 2023
Thank you so much for taking the time out to write this Kind RegardsAlasdair

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful
Stayed 2 nights in Jul 2023
Response from Alasdair on 31 Jul 2023
Thank you Stephen Best wishes Alasdair

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased- will return
Really pleased with the rooms . Comfortable beds. Great to have a coffee pod machine and also fans provided. We had well decorated, large rooms. The meals were very good - generous portions of high quality home cooked food. Breakfast was better than you would expect with freshly prepared fruit salad and excellent bacon. Fantastic location. If you are visiting Lancaster or Morecambe and like a quiet pretty location, Heysham is perfect. The hotel is just yards from the beach and amazing views of Morecambe bay and the lovely ancient church.
Stayed 3 nights in Jul 2023
Response from Alasdair on 31 Jul 2023
Thank you so much for taking the time to do a review and such a great one at that many thanks Team Royal

10/10 Excellent

David

Very pleasantly surprised with this hotel booked at the last minute with somewhere to stay. The village of heysham is very quaint and quiet the type of place you could easily miss. The room was very nicely appointed although a little warm following a warm spell of weather, tea coffee water etc was provided. The beer garden was comfortable for a drink in the afternoon. Dinner was as expected. Breakfast I had the full English it was very very good. Completely satisfied. An excellent stay.
Stayed 1 night in Jul 2023
Response from GM on 19 Jul 2023
Dear DavidThank you for taking time out to write this I and my team thank you Do feel free to have a return trip Best wishes Alasdair & Co

8/10 Good

Keith

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Alasdair on 29 Jun 2023
Thank you Keith

10/10 Excellent

Tracy

Stayed 1 night in May 2023
Response from Alasdair on 29 Jun 2023
Thank you for the 5 out of 5 Alasdair

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sunny Weekend in Heysham 😎
Been here many times over the years and never fail to impress...
Stayed 2 nights in May 2023
Response from GM on 23 May 2023
Thank you so much Really glad you enjoyed another stay with us Best wishes Alasdair & Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really lovely hotel with attentive staff. Great food and Thwaites beers
Stayed 1 night in Jan 2023
Response from GM on 23 Jan 2023
Thank you so much for your kind reviewRegardsAlasdair

10/10 Excellent

Paula

Stayed 3 nights in Dec 2022
Response from GM on 23 Jan 2023
Thank you

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Alasdair on 23 Jan 2023
Thank you :-)

10/10 Excellent

Stuart

Stayed 1 night in Dec 2022
Response from Alasdair on 18 Dec 2022
Thank you for our 10 out of 10

10/10 Excellent

Jo

Stayed 1 night in Nov 2022
Response from GM on 21 Nov 2022
Thank you RegardsAlasdair & Team

10/10 Excellent

SJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the area
Great service and friendly staff.
Stayed 1 night in Nov 2022
Response from Alasdair on 20 Nov 2022
Thank you so much Best wishes Alasdair & Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2022
Response from GM on 20 Nov 2022
Thank you so much Best wishes Alasdair & Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great friendly staff, great room, fantastic breakfast
Stayed 2 nights in Oct 2022
Response from Alasdair on 20 Nov 2022
Thank you so much Best wishes Alasdair & Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night break
3 night break away, really lovely quiet pub with good food. The staff were fantastic so efficient and polite, a real credit to “thwaites” their training of staff is superb. Look forward to returning at a future date.
Stayed 3 nights in Sep 2022
Response from Alasdair on 10 Sept 2022
Thank you and see you then Alasdair & Team

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room 7 for 10 nights Great Breakfast apart from first 2, fruit or yogurt was not available. Excellent choice for breakfast, with more than enough to eat portions but did including warm soft croissants. Bedroom was a good size although en-suite was narrow, it would have helped if the door had opened out instead of into the small space available. Shower control and shower spay where very good Unfortunately a sewage smell could be detected when the extractor fan was off, this was over come by running the shower to refill the the waste trap below after each flush of the WC. The trap was lost each time the WC was flushed possible caused by an un-vented system or the position of the shower waste connection. Evening meals where taken on 4 occasions and all where very good including the service.
Stayed 10 nights in Jul 2022
Response from GM on 3 Aug 2022
Hi John Thanks for taking the time to do a review. I will look into the room 7 shower and see what we can do. Without feed back like this we would never know there is a problem I thank you for your custom and look forward to your next visit. Regards Alasdair

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jun 2022
Response from GM on 24 Jun 2022
Thank you so much Regards Alasdair

8/10 Good

sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very popular place on a summer's afternoon, with an outside terrace area. Our room was comfortable, with White Company toiletries, and decent towels, but the accessory cushions and bed runner looked very worn, and badly needed replacing. Dinner was ok, but in an empty, soulless room - the bar or dining room would have had more atmosphere. The young lady looking after us though, and also young Simon, were excellent. Unfortunately, breakfast was a disaster, and we really shouldn't have paid for it. There was a new chef, his first day, and he didn't have a clue. We waited absolutely ages for porridge, and then it was inedible, and following this was a cooked breakfast which was all dried up, with a hard poached egg - most of which remained on the plate. The other couple in the bar had to leave theirs also, including their porridge. There were no croissants available or pastries, so we had to make do with a slice of toast. Not a good breakfast at all.
Stayed 1 night in May 2022
Response from GM on 24 Jun 2022
Hi I am so sorry you experienced such a bad breakfast as we are known for our excellent breakfast I am so sorry Alasdair

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable few days
Enjoyed our stay at the hotel, breakfast excellent with the staff also excellent. The evening meal was good not too pricy, service also good. Good value for money, near to a local bus stop. However times of buses has to be looked up on line as the bus company or local authority don't provide printed bus timetables.
Stayed 3 nights in May 2022
Response from GM on 13 May 2022
Thanks for your kind words and glad you enjoyed your visit. Next time you stay here or at any of our Inns or hotels just ask the front desk to print you off a local time table we would be only too happy to do that for you. Regards Alasdair

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from GM on 5 May 2022
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend of R&R
Another awesome stay at The Royal. Been coming since it was renovated and never disappoints. Will never stay anywhere else....🌻😍
Stayed 1 night in Apr 2022
Response from GM on 25 Apr 2022
Thank you so much for such a wonderful review Alasdair

6/10 Okay

Veronique

Liked: Cleanliness, property conditions & facilities
Good but some issues need to be sorted.
Our 2 night stay was mid- week. Positives: The staff greeted us well and showed us to our beautifully decorated, clean room. The toiletries, tea/coffee making items were of a good quality. The hotel is in a quiet location not far from Morecambe. It’s a pleasant village. The first night, we reserved a table for dinner. It was good services and most items on the menu were available. In the morning, the breakfast choices were good with plentiful quantities. In the room, the wifi was good on the first night. Negatives: As the hotel was nice, I wish I had no negatives, but sadly, I do need to mention a few just to inform you. During the night, the room was too hot, we did have the window open but did this not help. On the second day, at breakfast, there was no fruit or croissants! Later, we went to book dinner for 7 and arrived in the early afternoon to book it. We were told there were no tables available at all. The advice was to go to the bar area where the menu was the same. It was first come, first served apparently. We arrived just before 7 pm and were told there was no room in the bar but we could go to the outside bar BUT food would not be served after 7pm. Meanwhile, in the restaurant, every table was empty! Understandably, we found this frustrating. We ended up going elsewhere to eat. In regards to the wifi, on the first night it was super but on the second, we could not log on in any area of the hotel. We were hoping for a great stay, sadly, we were disappointed.
Stayed 2 nights in Apr 2022
Response from GM on 25 Apr 2022
Hi am so sorry we did not meet your expectation on your visit I can not explain about the wifi as it is working and i knew nothing about this. We do email you in advance about booking a table as we normally are full most weekends and evenings am sorry you did not get to dine with us but even thought 1 section of the dining area was empty it would be booked out at 5,6,7 or 8pm as it is most evenings sorry again Alasdair

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb accommodation
Stayed 2 nights in Apr 2022
Response from GM on 14 Apr 2022
Thank you so much for your feed back... We hope you stay again soon Regards Alasdair & team

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2022
Response from GM on 14 Mar 2022
Thank you so much

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from GM on 9 Mar 2022
Thank you so much

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First visit to Heysham village. Very nice, old world feel, good standard bedroom and public area fittings. Food was good. Potted shrimps starter a real hit.
Stayed 1 night in Feb 2022
Response from GM on 23 Feb 2022
Wow thanks for that glad you enjoyed your stay with us. Do hurry back and enjoy some of our great coastline and the food it offers soon. Regards Alasdair & Team

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic find. Thoroughly enjoyed our stay. Comfortable, cosy, great food and excellent service. Thanks to everyone.
Stayed 2 nights in Feb 2022
Response from GM on 23 Feb 2022
Thank you so much for your great review We hope to see you again soon Regards Alasdair & Team

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Thoroughly enjoyed my stay at The Royal the staff were exceptional and really made my night with friends perfect from checking in to checking out . My room was spacious clean and comfortable. Excellent full english breakfast. I will definitely recommend and stay again.
Stayed 1 night in Jan 2022
Response from GM on 3 Feb 2022
Thank you so much I will pass this on to the staff they love it when people recognise the effort they put in. Regards Alasdair

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entrance not obvious when arrived after dark, minor complaint duvet was very thick, very hot even though heating had already been turned off by previous occupants. Overall accommodation and food and drink excellent. Will definitely stay again.
Stayed 1 night in Dec 2021
Response from GM on 4 Jan 2022
Thank you for your feed back regards Alasdair

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from GM on 16 Dec 2021
Thank you

10/10 Excellent

Anthony G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel All staff friendly and helpful Good menu and generous with portions Good value Nice walk along the coast to Morecambe
Stayed 3 nights in Dec 2021
Response from GM on 13 Dec 2021
Thank you for taking the time out to write this to us many thanks Alasdair

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at the Royal
We enjoyed our stay at the Royal which we visited so that we could attend a concert at the Platform in Morecambe.The room was clean and comfortable, the food was first class especially the breakfast and the staff were friendly and helpful.As soon as I find out that the concert is on again next year I will be booking to stay at the Royal.I would definitely recommend the hotel to friends.
Stayed 1 night in Dec 2021
Response from GM on 13 Dec 2021
Thank you so much so glad you enjoyed it Merry Christmas see you next year Alasdair

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain Sailing
My stay at the Royal, Heysham was excellent. No problems whatsoever - plain sailing!
Stayed 1 night in Nov 2021
Response from GM on 29 Nov 2021
Thank you so much for this Regards Alasdair

10/10 Excellent

Kuljinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable friendly helpful staff
Stayed 2 nights in Nov 2021
Response from GM on 13 Nov 2021
Thank you so much

10/10 Excellent

Michael

Stayed 5 nights in Oct 2021
Response from GM on 27 Oct 2021
Thank you

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Exceptional breakfasts. Would have liked maybe a special on the menu each day to add a bit of variety to our choices.
Stayed 4 nights in Oct 2021
Response from GM on 20 Oct 2021
We normal do have 3 a day but with the hugh shortage of chefs we are struggling at the moment to do this but luckily we have a full team from the 19th so fingers crossed for your next visit Peter

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2021
Response from GM on 20 Oct 2021
THANKS

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - popular place to eat.
Weekend visit to family & friends. Good food and service. Very popular restaurant and bar - in & out.
Stayed 4 nights in Sep 2021
Response from GM on 21 Oct 2021
Thank you