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Reviews of Midland Hotel

4 out of 5
Midland Hotel
Marine Road West, Morecambe, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 202 out of 305 reviews" "
Rating 8 - Good. 76 out of 305 reviews" "
Rating 6 - Okay. 18 out of 305 reviews" "
Rating 4 - Poor. 7 out of 305 reviews" "
Rating 2 - Terrible. 2 out of 305 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Travelled with partner
An architectural gem of a building with wonderful views across Morecambe Bay .
Stayed 1 night in Apr 2024
Response from Guest Experience on 29 Apr 2024
Thank you for your feedback. We would love to welcome you back soon.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, quirky family room, great location, food spot on
Stayed 1 night in Apr 2024
Response from Guest Experience on 23 Apr 2024
Thank you for your review. I know the team would be thrilled to welcome you back to one of our Inn’s.

8/10 Good

Neil

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Experience on 23 Apr 2024
Thank you for your rating. See you again soon.

8/10 Good

Patricia

Stayed 1 night in Mar 2024
Response from Guest Experience on 4 Apr 2024
Thank you for your rating. See you again soon.

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view when dining is fantastic and the art deco of the hotel makes it special
Stayed 1 night in Mar 2024
Response from Guest Experience on 13 Mar 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is a stylish property - yes perhaps once again in need of a little TLC, but it's well organised and the staff were helpful. There are some interesting and stylish public spaces. The rooms are spacious and quirky - and warm, with comfy beds and reasonable pillows. Your view is either of the car park (sheltered?) or the sea (perhaps less so?). I didn't eat here apart from breakfast. Morecambe has fabulous views but is rather down at heel- but I was there on business so that's not really relevant.
Stayed 1 night in Feb 2024
Response from Guest Experience on 13 Mar 2024
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Robin

Stayed 1 night in Feb 2024
Response from Guest Experience on 26 Mar 2024
Thank you for sharing your rating. See you again soon.

8/10 Good

Lynne

Stayed 1 night in Feb 2024
Response from Guest Experience on 26 Mar 2024
Thank you for your feedback. We would love to welcome you back soon.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went fir afternoon tea as a birthday celebration and decided on a weekend stay. Friendly, welcoming staff throughout. Comfortable and well appointed though some areas in need of a little tlc.
Stayed 1 night in Feb 2024
Response from Guest Experience on 4 Mar 2024
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms are starting to age with wallpaper peeling behind the radiator in the bathroom. Not what I expect for the price paid. The menu choices are awful for a hotel of the price. Very poor and not reflective of the quality of the food. The no book policy is daft and only works because people are not eating there as the menu choices are so poor.
Stayed 1 night in Feb 2024
Response from Guest Experience on 4 Mar 2024
Thank you for taking the time to share your feedback with us. Being an Inn based company, our aim is to provide a comfortable, relaxing Inn where everyone would like to eat, drink, sleep, and explore from. We take great pride in our F&B offerings and offer what we feel to be a wide variety of choices to suit everybody. That said, we are always grateful to receive feedback on how you believe we can improve your experience with us.

4/10 Poor

Sheila

Travelled with family
Heating in dining area and lounge very poor. Food average. We waited at table for 15 mins to be served before realising we had to order at Bar - we should have been advised of procedure. Wind whistled in window frame in room. Having spent several short breaks here over the years, this occasion was very disappointing.
Stayed 1 night in Feb 2024
Response from Guest Experience on 4 Mar 2024
Thank you so much for your feedback, I am pleased to hear you enjoyed your stay with us, Although, I am sorry that we missed the mark in some areas. I plan to share this feedback with staff to ensure that we address the issues immediately. We hope you’ll stay with us again

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience on 4 Mar 2024
Thank you for your rating, See you again soon.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Experience on 2 Feb 2024
Thank you for your rating. It is greatly appreciated. We look forward to welcoming you back.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
False promises
The advert on hotels.com said room service available, when I asked at reception they said they no longer offer this. Went downstairs for dinner ordered a starter and main, finished the starter then sat for 30 mins and the main never arrived. Spoke to the lady behind the bar who said the guy who collected my starter hadn't told the kitchen so my main hadn't been prepared. Disappointed as other than the weird bathroom door design the room itself was nice and the location and parking are great.
Stayed 1 night in Jan 2024
Response from Guest Experience on 8 Feb 2024
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

8/10 Good

LM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience on 2 Feb 2024
Thank you for your rating. See you again soon.

6/10 Okay

Asim

Stayed 3 nights in Oct 2023
Response from Guest Experience on 30 Jan 2024
Thank you for taking the time to rate us. We would love to welcome you back.

8/10 Good

Barbara

Liked: Cleanliness
We didn’t think it came up to the standard of the price we paid. It was enjoyable but we won’t book there again. Lobby uninviting. Views from restaurants were excellent . That was the best. Looking at the sea. Breakfast fruit salad was mainly apple and nothing much else. Hot water for tea making big at buffet not hot enough. Breakfast was good but I expect everything to be good. Not enough bread choice at buffet breakfast.
Stayed 2 nights in Jan 2024
Response from Guest Experience on 30 Jan 2024
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars the food was good,the staff were helpful and friendly and it was nice and warm and there was everything you needed in your room eg iron and ironing board,safe hair dryer plus the usual drinks etc.The shampoos etc were The White Company
Stayed 1 night in Jan 2024
Response from Guest Experience on 30 Jan 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and helpful staff.
Stayed 1 night in Jan 2024
Response from Guest Experience on 30 Jan 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Experience on 18 Dec 2023
Thank you for your rating. See you again soon.

10/10 Excellent

AS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
We had a fabulous one night stay at The Midland. Our room was comfortable, spacious & well equipped. We had a lovely view of the bay. The staff were great, very friendly & helpful. Food was delicious.
Stayed 1 night in Dec 2023
Response from Guest Experience on 18 Dec 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel
Overall good but dining room too cold. Bathroom heating permanently off, no bathroom door meaning no privacy. Cleanliness excellent and staff very friendly.
Stayed 2 nights in Nov 2023
Response from Guest Experience on 18 Dec 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not as good as you'd hope or expect
Just returned from a two night stay at the Midland. In some respects it is excellent - which it should be for the price really. The staff are brilliant - courteous and helpful. I also very much appreciated what seemed to be an inclusive recruitment policy. It is truly lovely to look out over the bay as you eat. The rooms are attractive but there are issues with the ensuite bathrooms. There is no sound insulation at all - not only between your bedroom and bathroom areas but also between your room and the bathroom above. We heard every flush of the toilet above us and that wasn't great at 4.45 in the morning! The room fridge also makes a loud hum and we had to turn it off to sleep. There is a bath which was a nice surprise but there were no bathrobes. We were told that you have to request them when you make your booking. This isn't stated anywhere so not sure how we would have known to ask. And there is no moveable shower head so you wash your hair every day or wear a single use plastic shower cap. This seemed at odds with being offered a "green deal" of 2 free drinks if we chose not to have room service and clean towels on the second day. I loved this green deal concept. Shame it didn't carry through to other areas. I guess the building is very expensive to upkeep and the over all impression is of art deco beauty, but it is a bit sad in places e.g. lots of condensation running down the windows and shower sealant that could do with a refresh. Iwas hoping for better
Stayed 2 nights in Nov 2023
Response from Guest Experience on 4 Mar 2024
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved the uniqueness of the property
Stayed 1 night in Nov 2023
Response from Guest Experience on 24 Nov 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Nichola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel from the outside looks like it needs a lick of paint but it's next to the sea so this is to be expected. The views are stunning and the position of The Midland is perfect. The staff go above and beyond, they are polite, friendly and efficient and obviously very well trained. The food was excellent particularly our delicious breakfast with proper loose leaf tea served in a silver pot with tea strainers for each cup. Our room was really comfortable with a balcony looking out to sea with the Lake District fells in the background. We had such a lovely, relaxing stay and will definitely be back again, hopefully very soon. Highly recommended 👌.
Stayed 1 night in Nov 2023
Response from Guest Experience on 24 Nov 2023
Thank you taking the time to share your experience. We would love to see you again.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is lovely and the staff were very helpful, friendly and hospitable. The building is kept to the original Art Deco style and the rooms are lovely.
Stayed 1 night in Nov 2023
Response from Guest Experience on 24 Nov 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

elizabeth

Stayed 1 night in Nov 2023
Response from Guest Experience on 7 Nov 2023
Thank you for your rating. See you again soon.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at this hotel. Not cheap, but reasonable value for money. Premium room was a good size with all the expected amenities. Staff were very friendly and eager to please, but maybe short-handed, as many hotels are. Food was excellent. Loved the Art-deco ambience and the view was great.
Stayed 2 nights in Oct 2023
Response from Guest Experience on 25 Oct 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The design and appearance of the hotel makes it an experience to stay there. Great seaview. Really good breakfast.
Stayed 1 night in Oct 2023
Response from Guest Experience on 25 Oct 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

John

Stayed 2 nights in Oct 2023
Response from Guest Experience on 24 Oct 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Experience on 24 Oct 2023
Thank you for your rating. We would love to welcome you back.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family gathering
Steyed 2 nights very pleasant hotel amazing views ..breakfast exceptional. staff very helpful and friendly... rooms very clean and have everything you would need when travelling Receptionist helpful with plenty of local knowledge. Hopefully ill stay again
Stayed 2 nights in Sep 2023
Response from Guest Experience on 12 Oct 2023
Thank you for your feedback. We would love to welcome you back.

6/10 Okay

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Great stay and great location just ashame that there is no proper air con apart from a fan. Great stay overall.
Stayed 2 nights in Oct 2023
Response from Guest Experience on 11 Oct 2023
Thank you for your feedback. It is greatly appreciated. Please rest assured, this is something we are looking into. We look forward to welcoming you back.

10/10 Excellent

Ralph

Stayed 1 night in Oct 2023
Response from Guest Experience on 4 Oct 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Catherine

Stayed 2 nights in Sep 2023
Response from Guest Experience on 19 Sept 2023
Thank you for your rating. See you again soon.

8/10 Good

Barrie

Stayed 2 nights in Aug 2023
Response from Guest Experience on 4 Oct 2023
Thank you for your rating. We would love to welcome you back soon.

10/10 Excellent

Vincenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff and wonderful views of the bay on the sun terrace. They were short staffed though and that did impact on the service at the bar.
Stayed 1 night in Sep 2023
Response from Guest Experience on 19 Sept 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room. Dinner very good and service excellent.
Stayed 1 night in Aug 2023
Response from Guest Experience on 19 Sept 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on 19 Sept 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Guest Experience on 19 Sept 2023
Thank you so much for rating. See you again soon.

10/10 Excellent

Shaun

Travelled with partner
Liked: Amenities
Love it here
Stayed 1 night in Aug 2023
Response from Guest Experience on 19 Sept 2023
Thank you so much for your recent rating. It made our day!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous architecture, well-trained and friendly staff, admirable kitchen!
Stayed 2 nights in Aug 2023
Response from Guest Experience on 19 Sept 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

6/10 Okay

Colin

Stayed 1 night in Aug 2023
Response from Guest Experience on 19 Sept 2023
Thank you for taking the time to rate us.

8/10 Good

Glyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed a quiet and relaxing time. The staff were helpful and very approachable .
Stayed 1 night in Aug 2023
Response from Guest Experience on 19 Sept 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Experience on 16 Aug 2023
Thank you for taking the time to rate us!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Guest Experience on 16 Aug 2023
Thank you for your rating. We would love to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your rating. See you again soon.

6/10 Okay

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Midland - no better than middling.
Underwhelming and disappointing stay. First impressions disappointing as the exterior of the building cracked and stained in many places. Reception experience was pleasant and positive. We’d paid for a balcony room - however the balcony was covered in green slime, while the balcony chairs were filthy. The room itself was a mixed bag. Bed and shower were good, however the furniture was cheap and tacky looking and the upholstered chairs were stained and shabby. The wardrobe was a conundrum with the coat hangers pole about six feet high to reach. Our stay was just about salvaged by very good breakfast before departure. A little TLC could improve The Midland greatly, but at over £200 per room it is relying on its legacy rather than its current quality.
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your feedback. You may be aware The Midland is a grade 1 listed building with a very special render. We are not allowed to paint it, but can look after it in other ways. Please rest assured, this is something we are in the process of. We hope to welcome you back soon.

10/10 Excellent

K

Stayed 2 nights in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clive
Excellent all the way, room spotless, facilitys in room very good, hotel very clean. Staff welcoming and frendly. Food was very good.
Stayed 1 night in Aug 2023
Response from Guest Experience on 10 Aug 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.