2/10
The hallways were very dirty and there were cockroaches in our room and the hallway including dead ones. We brought a couple down to show the staff on duty, to which she said the manager would deal with us in the morning and assured us something would be done but in the meantime switched us to the other side of the hotel as it was 330am and we were unable to get another hotel elsewhere. Well speaking to the staff we noticed traps for insects on their desk and around the front lobby. Spoke to the manager in the am, and she said the best she could do was switch us rooms to which they did and there was nothing else they could do. Extremely unsanitary and horrible customer service.
Tiffany
Menginap 1 malam pada Jul 2025