Reception

Reviews of Embassy Suites by Hilton Montgomery Hotel & Conference Ctr

3.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 490 out of 1001 reviews" "
Rating 8 - Good. 218 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 88 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ernestine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property in the city in relations to places of interest.
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear Ernestine, We're thrilled to hear that you had a great time at our wonderful location. Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you again in the future! Best, Joseph Lomonaco, GM

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Also love the breakfast and drinks
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Dear Melvin, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience. I'm happy to hear you enjoyed our breakfast and drinks. We're eager to provide you with excellent service the next time you visit. Best, Joseph Lomonaco, GM

10/10 Excellent

Tiesha N

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was awesome
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Tiesha N, We are extremely thankful for your wonderful rating. It gives us immense pleasure to know that our team was able to positively influence your stay with us. We were honored to have you as our guest and we eagerly anticipate the opportunity to welcome you back soon. Best, Joseph Lomonaco, GM

10/10 Excellent

Elsie

Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from GM on 12 May 2024
Dear Elsie, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Joseph Lomonaco, GM

8/10 Good

Dell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several events nearby and the parking was a little congested. People were trying to park at the hotel but thankfully they were requiring parking passes.
Stayed 1 night in May 2024
Response from GM on 11 May 2024
Dear Dell, Thank you for staying with us. We are happy that you enjoyed your stay overall and appreciate your comments on parking. We hope to host you again. Best, Joseph Lomonaco, GM

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2024
Response from GM on 10 May 2024
Dear Terry, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Joseph Lomonaco, GM

8/10 Good

GILBERT

Stayed 1 night in May 2024
Response from GM on 15 May 2024
Dear GILBERT, Thank you for your time in sharing your kind review, and please visit us again. Best, Joseph Lomonaco, GM

10/10 Excellent

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved it here. Will definitely visit Montgomery just to stay here again.
Stayed 1 night in Apr 2024
Response from GM on 7 May 2024
Dear Olivia, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every team member works together to ensure our guests have a pleasant stay, so I will pass along your kind review. We look forward to your next visit. Best, Joseph Lomonaco, GM

2/10 Terrible

Quincy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was not clean
Stayed 1 night in May 2024
Response from GM on 7 May 2024
Dear Quincy, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope you will consider a return visit. Sincerely, Joseph Lomonaco, GM

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, the beds and pillows were REALLY uncomfortable and the shower temp was hard to get right, but that was my only complaints
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Dear Jessica, Thank you for your thoughtful review. I appreciate you choosing us while in the area. Reflections like yours, which highlight strengths and areas for improvement, allow us to serve our guests better. Please visit us again the next time you travel to the area. Best, Joseph Lomonaco, GM

10/10 Excellent

Shakeita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The parking convenience needs attention you'd be afraid to leave the property for anything being afraid you wouldn't have parking when you get back!
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Dear Shakeita, That is what we like to hear! Thank you so much for your generous review and recommendation regarding parking and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to Montgomery soon. Best, Joseph Lomonaco, GM

6/10 Okay

tracy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GM on 5 May 2024
Dear tracy, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Joseph Lomonaco, GM

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Very friendly and very helpful. We will definitely stay here again.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear shelly, We strive to provide our guests with exceptional service that keeps them returning to our property, so it is great to hear you will be back. Thank you for your support! Best, Joseph Lomonaco, GM

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Dear Timothy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Joseph Lomonaco, GM

10/10 Excellent

Katina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was easy. The staff was friendly and accommodating. We were given vouchers for 2 free drinks at the hotel bar during happy hour, which were mixed perfectly. I only wish we could have stayed longer!
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Dear Katina, What a fantastic review! Our staff puts in a lot of effort to ensure that every guest has an experience similar to the one that you shared with us and other travelers. We sincerely appreciate you staying with us and recommending our hotel. We eagerly await your next visit. Best, Joseph Lomonaco, GM

8/10 Good

Neil, Florence

Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenience , easy parking , and a big shout out to Allen who helped me with our reservation . He was VERY helpful and resolved our issue quickly
Stayed 1 night in Apr 2024
Response from Best, on 1 May 2024
Dear Neil, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Joseph Lomonaco, GM

10/10 Excellent

Sharondia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stay at this location when I visit Montgomery. This is my absolute favorite hotel in downtown Montgomery.
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Dear Sharondia, We take great pride in being your favorite hotel in Montgomery! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Joseph Lomonaco, GM

10/10 Excellent

Steven, Tijeras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great!
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Steven, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Joseph Lomonaco, GM

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Justin, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Joseph Lomonaco, GM

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 1 night in Mar 2024
Response from GM on 27 Apr 2024
Dear Donna, We love making our guests feel welcome and helping them enjoy their time in Montgomery. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Joseph Lomonaco, GM

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024
Response from GM on 30 Apr 2024
Dear Amber, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Joseph Lomonaco, GM

10/10 Excellent

Daniela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Friendly crew, free drinks for happy hours, yummy dinner, clean and spacious room. Will definitely come back!!
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Daniela, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Joseph Lomonaco, GM

10/10 Excellent

Kenneth L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great venue!! Great room, awesome amenities. Will stay here anytime I'm in town!
Stayed 2 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Kenneth L, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Joseph Lomonaco, GM

8/10 Good

Jasmine

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
No sugar coating but my room was pretty dirty. Hair was everywhere. Every corner, the bathroom, the tub and even the ceiling! Mildew grout in the shower. The sofa was torn as well. The room was stocked low imo for a room that can accommodate 4 in which we had 3 people and only enough towels for 2. The great was the breakfast, staff, location, and happy hour. The lobby, pool area and gym were very nice.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Dear Jasmine, It was kind of you to compliment our location and amenities, but I'm very sorry for the lapses in cleanliness that you encountered. It is disappointing that we let you down in an area that typically doesn't get overlooked. I appreciate you sharing your review, as it allows us to monitor and improve the guest experience. Please consider a return visit for a stay more in line with our standards. Sincerely, Joseph Lomonaco, GM

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hot water shower didn’t work in shower Started to work using hammer drill to early in the next room.
Stayed 1 night in Apr 2024
Response from GM on 16 Apr 2024
Dear Mark, We are sincerely sorry that you experienced water temperature control issues and that noise pollution caused by construction interrupted the comfort of your stay. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Joseph Lomonaco, GM

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from GM on 15 Apr 2024
Dear Dallas, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Joseph Lomonaco, GM

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel and our stay. The breakfast was great and staff very friendly. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Celia, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Joseph Lomonaco, GM

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Red Bluff at the Silos is walking distance to eat and get drinks. It's in the river and beautiful. The Union Station is next to the hotel and train still comes through. This area is so full of history and just a wonderful place to visit. We will be back for for sure!
Stayed 2 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Amanda, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Joseph Lomonaco, GM

8/10 Good

Kathy

Stayed 3 nights in Apr 2024
Response from GM on 17 Apr 2024
Dear Kathy, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Joseph Lomonaco, GM

4/10 Poor

Dzana, Clayton

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Dirty sheets, no soap, staff not attentive
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear Dzana, Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally attentive service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Joseph Lomonaco, GM

4/10 Poor

Trent

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was not clean. The carpet outside the elevators had had not been vacuumed anytime recently. There was hair in the shower and overall cleanliness of the property was not good.
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Dear Trent, We sincerely regret your experience. Providing top-notch accommodations and attention to detail are key priorities for our entire team, so I am very sorry we let you down in these areas. We value you as our guest and hope to have another opportunity to provide you with a stay that aligns with our high expectations from start to finish. Sincerely, Joseph Lomonaco, GM

8/10 Good

Bauer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Dear Bauer, Thank you for your time in sharing your kind review, and please visit us again. Best, Joseph Lomonaco, GM

8/10 Good

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar, and breakfast was awesome.
Stayed 1 night in Mar 2024
Response from GM on 7 Apr 2024
Dear Derek, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Joseph Lomonaco, GM

8/10 Good

Lisa, Huntsville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dispensers in the shower were empty. Sink faucet dripped. No parking. Coffee not stocked. Social hour and restaurant service were awesome.
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Lisa, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Joseph Lomonaco, GM

10/10 Excellent

Stephanie

Travelled with partner
Love the ambiance of hotel and best complimentary breakfast me and husband every had. The guy that makes your omelette was phenomenal.
Stayed 1 night in Mar 2024
Response from GM on 6 Apr 2024
Dear Stephanie, Our breakfast has impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience, and we are thrilled we exceeded your expectations. We appreciate you staying at our hotel. Please come see us again soon! Best, Joseph Lomonaco, GM

8/10 Good

Rhonda

Travelled with partner
Liked: Amenities
With an event across the street parking was a real challenge!
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Dear Rhonda, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Brian Sims, GM

10/10 Excellent

Tessany

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the fact the property was walking distance from eatery's, the Riverwalk and the Legacy Museum. It was also in fair distance to Maxwell Air force Base.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Tessany, We are thrilled to hear from you and to learn that our location was perfect for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to Montgomery. Best, Brian Sims, GM

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room did not have enough towels or toilet paper. Brown and gray water out of the faucet. of the faucets. Sofa bed was filthyand could not be used.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Robert, We are sincerely sorry that your accommodations were not well prepared upon your arrival and for our cleanliness oversights. We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that we did not reach our goal. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely, Brian Sims, GM

8/10 Good

Lauren

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Rooms were ok, smudges of liquid on bathroom door, tub was a little dirty in corners. Elevators at 6:30 this morning were filthy and glass was really gross. But over all it was a 3/5 in cleanliness.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Lauren, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room and our elevator. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Brian Sims, GM

10/10 Excellent

Michelle

Liked: Staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Dear Michelle, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Brian Sims, GM

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Graham, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Brian Sims, GM

10/10 Excellent

Clive

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Clive, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Brian Sims, GM

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Elizabeth, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Brian Sims, GM

8/10 Good

larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear larry, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Brian Sims, GM

10/10 Excellent

Tremayne

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the whole layout. Nice place to stay and was in a walking to eateries everywhere.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Tremayne, We are delighted to receive your positive feedback and wish to express our sincerest gratitude. We sincerely hope that you consider us as your preferred choice for any future plans and we look forward to serving you again soon. Best, Brian Sims, GM

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
The facility was great - friendly staff and great Breakfast available. It was close to restaurants and other attractions.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear David, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our friendly service, great breakfast, and location. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Brian Sims, GM

2/10 Terrible

shawyne

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear shawyne, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for the issues you experienced and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Brian Sims, GM

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that 2 nights I spent there were no toilet paper. I requested 2x times but never received it until. On the day I checked out a roll was seen outside the door. Had to get some from my neighbors.
Stayed 2 nights in Mar 2024
Response from GM on 22 Mar 2024
Dear Agnes, I'm glad to hear that you enjoyed your stay with us. However, I would like to apologize for the inconvenience caused by our failure to deliver the toilet paper in a timely manner. Please accept our sincere apologies for the inconvenience caused. We appreciate your feedback and are committed to improving our services. We hope to have the opportunity to host you again and provide you with a flawless experience. Best, Brian Sims, GM