Lobby

Reviews of Arbor Inn Monterey

2.5 out of 5
Arbor Inn Monterey
1058 Munras Ave., Monterey, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 1003 reviews" "
Rating 8 - Good. 381 out of 1003 reviews" "
Rating 6 - Okay. 150 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 34 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice hotel for the price.
Stayed 3 nights in Apr 2024
Response from Arbor Inn Monterey on 3 May 2024
Dear Chris,Thank you for your kind words! We're thrilled that you found our hotel to be of great value. Providing a pleasant and affordable experience for our guests is always our goal. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. Please let us know if there's anything else we can do to make your next stay even better!Regards,Arbor Inn Monterey

8/10 Good

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
We didn't know how to turn on the heater so was cold in night
Stayed 1 night in Apr 2024
Response from Arbor Inn Monterey on 18 Apr 2024
Dear Pearl,We apologize for the inconvenience you experienced with the heater during your stay. Your comfort is important to us, and we regret that we fell short of providing clear instructions on operating it. Your feedback is valuable, and we'll improve our communication regarding the heating system for future guests. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Regards,Arbor Inn Monterey

6/10 Okay

José

Stayed 1 night in Apr 2024
Response from Arbor Inn Monterey on 3 May 2024
Dear Jose,Thank you for leaving us a rating of your stay with us at Arbor Inn. We work tirelessly to ensure our guests experience the best hospitality in Arbor Inn. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Arbor Inn Monterey

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. We booked a King room for one night. We arrived early and they graciously accommodated us with an early check in but it was 2 Queens. However the way the room was set up, if you actually wanted/needed the 2 Queens they were in separate areas of the room so you would have more private space. Really cool set up. The staff are always very nice. We have enjoyed our stay both times and we'll definitely stay here again.
Stayed 1 night in Apr 2024
Response from Arbor Inn Monterey on 12 Apr 2024
Dear Gina,Thank you for choosing to stay with us again and for taking the time to share your experience! We're delighted to hear that you enjoyed our unique room setup and that our staff were able to accommodate your early check-in, even if it wasn't the exact room type booked. We're thrilled that you've enjoyed your stays with us and that you plan to return in the future. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay!Regards,Arbor Inn Monterey

8/10 Good

HEATHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Arbor Inn Monterey on 11 Apr 2024
Dear Heather,Thank you for taking the time to leave us a rating.  We can't wait to have you back for another visit soon!Regards,Arbor Inn Monterey

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
All good
Stayed 3 nights in Apr 2024
Response from v on 6 Apr 2024
Hello Thomas, Thank you so much for taking the time to leave us feedback.

8/10 Good

Jeff, American Canyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms like the vaulted ceilings. Only issue is bed is right in front of the refrigerator so not much room to walk around
Stayed 2 nights in Mar 2024
Response from SUNNY on 4 Apr 2024
Thank you for staying with us n we regret the limited space in the room sorry for that. see you next time.

10/10 Excellent

Crispin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. No issues for a place to stay one night. One thing that caught me by surprise was how tight the parking spots are. Definitely would not recommend larger vehicles to this spot.
Stayed 1 night in Mar 2024
Response from SUNNY on 30 Mar 2024
Thank you very much to stay with n sorry for the parking inconvinience. se you again in the future.

8/10 Good

Clarence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean, price was pretty reasonable!
Stayed 3 nights in Mar 2024
Response from Arbor Inn Monterey on 20 Mar 2024
Dear Clarence,Thank you for your positive feedback!  We're thrilled you found our hotel very clean and reasonably priced.  We are essential to providing a clean and affordable stay, and we're delighted that we met your expectations.  Should you find yourself in the area again, we'd be honored to welcome you back for another pleasant stay.Regards,Arbor Inn Monterey

8/10 Good

Seyed Amir Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
Good: The cleaning lady was particularly excellent. Not so good: The facility was small. The faucet was faulty. We could not get cold water. The toilet side was ridiculously small.
Stayed 2 nights in Mar 2024
Response from Arbor Inn Monterey on 13 Mar 2024
Dear Seyed,Thank you for your feedback!  We're pleased to hear that you found our cleaning staff particularly excellent.  Providing a clean and comfortable environment for our guests is important to us, and we're glad that our cleaning lady exceeded your expectations.  We apologize for any inconvenience caused by the size of our facility and the issues with the faucet and toilet.  Your comments are valuable, and we will address these matters with our team to ensure improvements are made.  We appreciate your feedback and hope to have the opportunity to better serve you in the future. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to let us know.Regards,Arbor Inn Monterey

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing weekend, seemless service vwry nice people
Stayed 2 nights in Feb 2024
Response from Arbor Inn Monterey on 20 Feb 2024
Dear Juan,Thank you for your kind words!  We're thrilled to hear that you had an amazing weekend and that you enjoyed seamless service from our team of very nice people.  Providing exceptional service to our guests is important to us, and we're delighted that we met your expectations.  If there's anything specific you enjoyed or any suggestions for improvement, please feel free to let us know.  We appreciate your feedback and hope to welcome you back again for another fantastic stay in the future. Thank you for choosing to stay with us!Regards,Arbor Inn Monterey

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept and clean. Our room was very clean and comfortable. Bed was a bit hard but that doesn't go against the hotel. Loved the hand soap/ lotion etc dispenser. Better than wasting all those little bottles etc..
Stayed 2 nights in Feb 2024
Response from Arbor Inn Monterey on 20 Feb 2024
Dear Paula,Thank you for your positive feedback!  We're delighted to hear that you found our property well-kept and clean and that your room was clean and comfortable.  We're glad you appreciated the convenience of the hand soap/lotion dispenser, as we strive to be environmentally conscious and minimize waste.  We apologize if the bed was a bit hard for your preference, but we appreciate your understanding.  Your satisfaction is important to us, and we appreciate your feedback.  If there's anything specific you enjoyed or any suggestions for improvement, please feel free to let us know.  We hope to welcome you back again in the future.  Thank you for choosing to stay with us!Regards,Arbor Inn Monterey

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Arbor Inn Monterey on 7 Feb 2024
Dear Robert,Thank you for a Perfect Score Rating on your stay at Arbor Inn.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit. Regards,Arbor Inn Monterey

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
The rooms are awesome. And the beds are very comfortable. Definitely would stay there again and recommend to others. Thank you!
Stayed 1 night in Feb 2024
Response from Arbor Inn Monterey on 6 Feb 2024
Dear Anthony,Thank you for your kind words! We're delighted to hear that you enjoyed our hotel, its prime location, and our comfortable rooms. It's our pleasure to provide a memorable experience. We look forward to welcoming you back and appreciate your recommendation to others. Your satisfaction is our priority, and we aim to consistently exceed expectations. Thank you for choosing us!Regards,Arbor Inn Monterey

2/10 Terrible

Doron

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff
Stayed 1 night in Jan 2024
Response from Arbor Inn Monterey on 1 Feb 2024
Dear Doron,We deeply regret your experience and sincerely apologize for any inconvenience caused. We are committed to providing excellent service, and your feedback is invaluable for improvement. Our team is addressing the issues raised, implementing additional training, and reinforcing our commitment to customer satisfaction. Please allow us another opportunity to exceed your expectations in the future. We appreciate your candor and thank you for bringing this to our attention.Sincerely,Arbor Inn Monterey

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Jan 2024
Response from Arbor Inn Monterey on 2 Feb 2024
Dear Christopher,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arbor Inn. We would love to host you again on your next visit to Arbor Inn. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Arbor Inn Monterey

10/10 Excellent

Bradford

Stayed 1 night in Jan 2024
Response from Arbor Inn Monterey on 22 Mar 2024
Dear Bradford,Thank you for a Perfect Score Rating on your stay at Arbor Inn. We are glad you enjoyed your stay at our hotel and are pleased to learn that our efforts are appreciated. We would love to host you again for your next visit.Regards,Arbor Inn Monterey

10/10 Excellent

Kirsteen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Arbor Inn was a pleasant, clean and quiet place to stay. Good value for money.
Stayed 1 night in Jan 2024
Response from Arbor Inn Monterey on 23 Jan 2024
Dear Kirsteen,Thank you for your positive review! We're delighted to hear that The Arbor Inn provided you with a pleasant, clean, and quiet place to stay. It's great to know that you found it to be a good value for money. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Regards,Arbor Inn Monterey

10/10 Excellent

MARLIZ, Huntington Park

Liked: Cleanliness, staff & service
Response from Arbor Inn Monterey on 24 Jan 2024
Dear MARLIZ,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Arbor Inn.  We work tirelessly to ensure our guests experience the best hospitality in Arbor Inn.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Arbor Inn Monterey

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Arbor Inn Monterey on 23 Jan 2024
Dear Rebecca,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arbor Inn. We would love to host you again on your next visit to Arbor Inn. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Regards,Arbor Inn Monterey

6/10 Okay

Fen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff, particularly those at the front desk, are somewhat impolite.
Stayed 1 night in Dec 2023
Response from Arbor Inn Monterey on 10 Jan 2024
Dear Fen,We sincerely apologize for any inconvenience you experienced during your stay. We deeply value our guests' feedback and take this matter seriously. Rest assured, we will address the issue with our front desk team to ensure a more welcoming and courteous atmosphere. Your satisfaction is our priority, and we appreciate the opportunity to improve. We hope you consider giving us another chance, and we look forward to exceeding your expectations on your next visit. Thank you for bringing this to our attention.Sincerely,Arbor Inn Monterey

4/10 Poor

Jon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The refrigerator was disgusting and there were womens thongs left in the room. Just was not clean and really needs an update.
Stayed 2 nights in Dec 2023
Response from Arbor Inn Monterey on 3 Jan 2024
Dear Jon,We sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the lapse in cleanliness and are taking immediate measures to address the issues raised. Our team is committed to enhancing our facilities and ensuring a pristine environment for all guests. We appreciate your feedback, which serves as a valuable tool for improvement. Rest assured, corrective actions will be taken to prevent a recurrence. We hope you will give us another opportunity to exceed your expectations in the future. Thank you for bringing this to our attention.Sincerely,Arbor Inn Monterey

10/10 Excellent

Brizaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 2 nights in Dec 2023
Response from Arbor Inn Monterey on 3 Jan 2024
Dear Brizaida,Thank you for your kind words! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay. Our team strives to create a welcoming atmosphere and provide exceptional service. If there's anything specific you loved about your experience, please let us know, as it helps us continue to enhance our offerings. We look forward to welcoming you back for another enjoyable stay in the future. Safe travels!Regards,Arbor Inn Monterey

2/10 Terrible

Trina

Travelled with family
Disliked: Staff & service, property conditions & facilities
They charged us an additional $18 because our daughter is 17 even though I put her age in the search when looking for a hotel. I feel betrayed.
Stayed 1 night in Dec 2023
Response from Arbor Inn Monterey on 3 Jan 2024
Dear Trina,We apologize for any inconvenience caused by the additional charge for your daughter. It is mentioned on our website that there is a fee for all children over 13. Teens must be put in the right section of the reservation and not in the child section. We value your feedback and strive to enhance your experience.Sincerely,Arbor Inn Monterey

10/10 Excellent

Gren

Nice place pleasant people
Stayed 1 night in Nov 2023
Response from Arbor Inn Monterey on 29 Nov 2023
Dear Gren,Thank you for your positive feedback! We're delighted to hear you found our hotel to be a pleasant place with friendly staff. Creating a welcoming environment is our top priority, and we appreciate your recognition. We continually strive to provide excellent service and a comfortable atmosphere for our guests. Your satisfaction is our motivation, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you loved about your experience, please let us know so we can continue exceeding your expectations. Safe travels, and thank you for choosing us!Regards,Arbor Inn Monterey

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay.
Stayed 2 nights in Nov 2023
Response from Arbor Inn Monterey on 15 Nov 2023
Dear Joan,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Arbor Inn.  We work tirelessly to ensure our guests experience the best hospitality at Arbor Inn.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Arbor Inn Monterey

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like about the place was that you can hear when people flush the toilet.
Stayed 2 nights in Nov 2023
Response from Arbor Inn Monterey on 14 Nov 2023
Dear Rodrigo,Dear valued guest, thank you for sharing your experience. We appreciate your feedback. We apologize for any inconvenience caused by noise disturbances. Our team is actively addressing sound insulation concerns to enhance the overall guest experience. Your input helps us improve, and we hope you consider staying with us again. We are committed to providing a comfortable and enjoyable environment for our guests. Thank you for choosing our hotel, and we look forward to the opportunity to exceed your expectations in the future. Safe travels!Regards,Arbor Inn Monterey

8/10 Good

Haley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a small issue with our room, called front desk and they helped us immediately. Very kinda and accommodating
Stayed 3 nights in Nov 2023
Response from Arbor Inn Monterey on 14 Nov 2023
Dear Haley,Thank you for sharing your positive experience at Regency Inn. We appreciate your kind words and are delighted to hear that our team promptly addressed your concerns. Ensuring guest satisfaction is our top priority, and we're pleased that our front desk staff demonstrated kindness and efficiency in resolving the issue. Your feedback is invaluable, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like us to improve upon, please feel free to share. Safe travels!Regards,Arbor Inn Monterey

10/10 Excellent

edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like large tv, firm mattress, quiet, close to downtown, clean
Stayed 3 nights in Nov 2023
Response from Arbor Inn Monterey on 7 Nov 2023
Dear Edward,We appreciate your positive feedback and are delighted to hear that you enjoyed our large TV, firm mattresses, quiet ambiance, proximity to downtown, and our commitment to cleanliness. Guest satisfaction is our top priority, and we're pleased that you had a comfortable and convenient stay. We look forward to welcoming you back for another exceptional experience in the future. Thank you for choosing our hotel!Regards,Arbor Inn Monterey

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely worth the price--and only a few dollars more than other places not as nice. Quiet and safe neighborhood, nice design.
Stayed 1 night in Oct 2023
Response from Arbor Inn Monterey on 31 Oct 2023
Dear Steven,We're delighted to hear you found our hotel to be a great value for your stay. Our team works hard to provide top-notch service and maintain a quiet, safe environment. We take pride in our thoughtful design, ensuring a pleasant and comfortable experience for our guests. Thank you for your kind words, and we look forward to welcoming you back in the future!Regards,Arbor Inn Monterey

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arbor Inn Monterey
It is a great deal for the money. It is modern and has a refrigerator, coffee maker and microwave. However it has no Continental breakfast, and you can only take a shower no bath. They don't have maid service for clean towels if you stayore than one night.
Stayed 2 nights in Oct 2023
Response from Arbor Inn Monterey on 31 Oct 2023
Dear Kathleen,We appreciate your feedback and are pleased to hear that you found Arbor Inn Monterey to be a great value with modern amenities. We aim to provide comfort and convenience. Regarding the absence of continental breakfast and limited towel service, we understand your concerns and are actively exploring options to enhance our guest experience in these areas. We value your input and will work to make the necessary improvements. Thank you for choosing Arbor Inn, and we hope to welcome you back in the future with an even better experience.Regards,Arbor Inn Monterey

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel in a good location.
Stayed 1 night in Oct 2023
Response from Arbor Inn Monterey on 30 Oct 2023
Dear Scott,Thank you for your kind words about our hotel. We're delighted to hear that you found our location favorable. We continually strive to provide a comfortable and enjoyable stay for our guests, and your feedback encourages us to maintain our high standards. If there are specific aspects you particularly enjoyed or suggestions for improvement, please feel free to share them with us. We appreciate your patronage and hope to welcome you back for another pleasant experience in the future.Regards,Arbor Inn Monterey

8/10 Good

julia

What I like about it is I was close to a lot of places. Short distance to the beach and restaurants!
Stayed 2 nights in Oct 2023
Response from Arbor Inn Monterey on 26 Oct 2023
Dear Julia,We're thrilled you enjoyed our hotel's prime location! Being near the beach and various restaurants is something we take pride in. We aim to offer our guests convenient access to popular attractions and local dining options. Your positive feedback is much appreciated, and we hope to welcome you back for another fantastic stay in the future. Thank you for choosing our hotel!Regards,Arbor Inn Monterey

10/10 Excellent

Mizpah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet
Stayed 1 night in Oct 2023
Response from Arbor Inn Monterey on 26 Oct 2023
Dear Mizpah,We appreciate your feedback regarding our hotel, particularly highlighting the cleanliness and quiet atmosphere. Our top priorities are maintaining a pristine environment and ensuring our guests' peaceful stay. Your positive comments motivate our team to continue providing exceptional service. If you have any suggestions for further improvement, please don't hesitate to share. We value your input and hope to welcome you back for another enjoyable experience. Thank you for choosing our hotel.Regards,Arbor Inn Monterey

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Arbor Inn Monterey on 30 Oct 2023
Dear Carlos,Thank you so much!  Knowing that you enjoyed your time with us makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon, next time you visit Arbor Inn. Regards,Arbor Inn Monterey

8/10 Good

James

Stayed 2 nights in Oct 2023
Response from Arbor Inn Monterey on 14 Nov 2023
Dear James,Thank you for staying with us when you visited Arbor Inn. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Arbor Inn!Regards,Arbor Inn Monterey

10/10 Excellent

jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2023
Response from Arbor Inn Monterey on 18 Oct 2023
Dear Jennifer,Thank you so much for your heartfelt review! We are always delighted to receive such fantastic feedback from our guests about their experience staying with us.    I am glad to learn that you liked our location. We feel fortunate to be near top tourist attractions, popular restaurants, and shops. I hope you choose us again on your next visit to Arbor Inn Monterey; we would love to host you then!  Please take care!Regards,Arbor Inn Monterey

8/10 Good

brent

Business traveller
Liked: Cleanliness, staff & service, room comfort
I will stay again
Pleasantly suprised by how nice it was. When we pulled up I was a bit skeptical by the looks from the outside, but service was great and the rooms were very nice and clean and the beds were comfortable. i stay in the area once a year for the past 10 years and have never considered staying here. But I will add it to my list of hotels in th area that I will stay again.
Stayed 1 night in Oct 2023
Response from Arbor Inn Monterey on 17 Oct 2023
Dear Brent,We're thrilled to hear about your positive experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring our rooms are comfortable and clean. It's always rewarding to welcome back guests who appreciate our efforts. We look forward to having you stay with us again, and we're honored to be on your list of preferred hotels in the area. Thank you for your kind words and for allowing us to make your stay enjoyable.Regards,Arbor Inn Monterey

8/10 Good

MAUTU M

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Arbor Inn Monterey on 16 Oct 2023
Dear MAUTU M,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Arbor Inn.Regards,Arbor Inn Monterey

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Arbor Inn
The room was very hot and the air-conditioner didn't work. We asked to get it repaired or move rooms. They tried to repair it and said it needed to be replaced. They didn't offer another room.
Stayed 2 nights in Oct 2023
Response from Arbor Inn Monterey on 12 Oct 2023
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. Our team is committed to providing a comfortable environment for our guests, and we regret that the air-conditioning issue disrupted your stay. We are actively working to resolve this issue, and we will ensure that such situations are handled better in the future. Your feedback is invaluable to us, and we will make the necessary improvements to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Arbor Inn Monterey

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walk to local restaurants comfortable beds..
Stayed 3 nights in Sep 2023
Response from Arbor Inn Monterey on 4 Oct 2023
Dear Ricardo,We appreciate your positive feedback regarding your stay at our hotel. We take pride in our convenient location, which offers easy access to local restaurants. Our commitment to providing comfortable accommodations with cozy beds is a top priority. We hope you enjoyed your visit, and we look forward to welcoming you back in the future for another enjoyable experience. Thank you for choosing our hotel for your stay.Regards,Arbor Inn Monterey

10/10 Excellent

Scott D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Sep 2023
Response from Arbor Inn Monterey on 4 Oct 2023
Dear Scott D,We are incredibly grateful you took the time to leave us an All-Star review.  Our location is second to none! We are just close enough to top attractions but a few blocks from the hustle and bustle to give our guests some relaxation.  It is an honor for us when our guests are delighted with our hospitality. We can't wait to host you again at Arbor Inn soon.Regards,Arbor Inn Monterey

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Overall nice stay, did have some dirty spots on the headboard and fridge. Walls are thin so can hear people around you. The bed was comfy and sheets were clean
Stayed 2 nights in Sep 2023
Response from Arbor Inn Monterey on 28 Sept 2023
Dear Guest,Thank you for your feedback. We're pleased you enjoyed your stay overall. We apologize for your cleanliness issues; we'll address them promptly. We're constantly improving sound insulation to enhance our guests' experience. It's great that you found the bed comfortable and appreciated the clean sheets. We value your input and hope to provide an even better experience on your next visit.Regards,Arbor Inn Monterey

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Arbor Inn Monterey on 31 Oct 2023
Dear Roger,Thank you for staying with us when you visited Arbor Inn. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Arbor Inn!Regards,Arbor Inn Monterey

8/10 Good

Colin

Stayed 2 nights in Aug 2023
Response from Arbor Inn Monterey on 7 Sept 2023
Dear Colin,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Monterey.Regards,Arbor Inn Monterey

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in Aug 2023
Response from Arbor Inn Monterey on 17 Aug 2023
Dear John,We are always pleased to receive feedback from our guests about their stay with us at Arbor Inn, and we are excited to see your PERFECT score rating.  We are glad to learn that our accommodations met all your needs and you left satisfied with your stay.  Thank you so much for choosing to stay with us while visiting Monterey!  Regards,Arbor Inn Monterey

10/10 Excellent

natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Nice staff.
Stayed 1 night in Jul 2023
Response from Arbor Inn Monterey on 8 Aug 2023
Dear Natalia,Thank you for your kind words! We're thrilled to hear that you found our hotel clean and comfortable and our staff accommodating. Providing a pleasant and memorable experience for our guests is our top priority. Your positive feedback encourages us to maintain our high standards continually. We look forward to hosting you again for another exceptional stay.Regards,Arbor Inn Monterey

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying at this property. The Staff is very kind. Room was decent size and very clean. It is close to the Wharf and shops. Definitely will stay here again.
Stayed 2 nights in Jul 2023
Response from Arbor Inn Monterey on 3 Aug 2023
Dear Beverly,Thank you for choosing our hotel again for your stay! We appreciate your loyalty and are delighted to hear that you had a positive experience. Our dedicated staff takes pride in providing exceptional service, ensuring clean and comfortable rooms for our guests. We're thrilled that our convenient location near the Wharf and shops added to the enjoyment of your stay. We look forward to welcoming you back for another memorable stay in the future.Regards,Arbor Inn Monterey

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Arbor Inn Monterey on 2 Aug 2023
Dear James,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Arbor Inn. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Monterey hotel shortly!Regards,Arbor Inn Monterey

8/10 Good

Maurizio

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Arbor Inn Monterey on 2 Aug 2023
Dear Maurizio,Thank you so much! Knowing that you enjoyed your time with us surely makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Monterey.Regards,Arbor Inn Monterey