Hotel Dekat Taman Monte Sano

"My room was not clean upon checking in. You have to sit dirty towels outside your room door in order for housekeeping to offer to clean your room. I had to specifically ask for the bathroom to be cleaned as I was told by housekeeping that wasn’t typically an area they cleaned each time the room was cleaned. There were multiple days where my children and I couldn’t eat breakfast because we are vegetarians and all they were serving was meat and bread. They require a $140 accidental fee upon check...

"Bugs in the room one on my pillow. No drawers closet no iron or ironing board. Noice above me kids jumping. Doors slamming. Horrible customer service. When I took the pillow to the front desk the man accused me of basically trying to get out of paying for my stay! $150 is nothing. I’d payed more and received better at other hotels (Hyatt, Hilton, Marriott). I told him this is a motel not a hotel! He said said the description of what was in the room was on the details/amenities. Not true. Only...

"Mold in shower. No one took my dirty towels for 3 days. No one emptied the trash. I was told I had to take it out."

"Our stay was great! Everything about it was great!"

"Refrigerators in the room and a stove"

"Hotel look like the one out of the scary movies . the air filter was so nasty I ask the person at the desk for a new one he said they didn't have any and to take the one out the air condition in the lobby. the elevator worn down feel like its going to stop on you at any minute. the floors was so dirty like they haven't been mopped in a while. and I had to get more sheets and pillow cases, and also had to clean the tub and wipe down everything. just looked deserted."

"We had a wonderful stay! The staff were all very friendly and helpful!"

"Very friendly staff and clean room"

"There were a lot of children there during my stay and it was very chaotic in the pool/hot tub area, so we were not able to enjoy ourselves. This was also true for the dining area during breakfast and dinner. I did ask a staff member who I could talk to about enforcing the hot tub rules about not having children under 5 use it. And she stated, "As long as the parent are there, they can be in the hot tub". This was very unsafe. Also, a lot of water on the floors from the children running in and...

"I was very impressed how clean everything was. Our cottage, the Rv spaces all of the property was in excellent condition. The staff was friendly and informed us of activities they had for each day we were there. I would strongly recommend it. Great place to stay for a family get away. "

"Super cute apartment, would recommend, would stay again. Quiet area, felt safe, property well lit, easy check in. Thanks. "

"Room was great , ac was cold bed was comfy and everything was very clean . The Man that runs the place went beyond to make sure we were comfortable. It was just a quick overnight stop but it was nice . Thanks "

"Loved the shower and the beds was super soft and comfy , It was like sleeping on a cloud"

"improve the quality of cleaning the room"

"We arrived at 10:00 p.m. and the gentleman at the front desk was very cheerful and welcoming. Room was clean and breakfast area offered a good assortment, and there was a variety of coffees, and constant refills. Check-out was easy and again, the front desk clerk was very nice."

"Very well maintained"

"It was a good stay. However, when I woke up at 3am to check my phone that’s when I realized that my phone was not charging. No plugs that was around the bed worked. Nor did the lights around the bed work. I called guest services and the lady was nice about it but only offered for me to change my room at 3am. Which was not feasible for me. However, after going around the room. I found 2 plugs that worked."

"Clean room and good breakfast"

"Rooms were clean. Free ear plugs were a nice touch but wasn't needed this trip thankfully"

"The hotel was very nice. The food was good"