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Ulasan tentang Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa

3.5 out of 5
Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa
Moyne Drive, Nyali Beach, Mombasa

Ulasan

7.2

Baik

Penilaian 10 - Cemerlang. 57 daripada 180 ulasan" "
Penilaian 8 - Baik. 53 daripada 180 ulasan" "
Penilaian 6 - Boleh diterima. 30 daripada 180 ulasan" "
Penilaian 4 - Lemah. 16 daripada 180 ulasan" "
Penilaian 2 - Teruk. 24 daripada 180 ulasan" "

7.4/10

Kebersihan

7.8/10

Kakitangan & perkhidmatan

7.2/10

Kemudahan

6.8/10

Keadaan hartanah & kemudahan

6.8/10

Mesra alam

Ulasan

10/10 Cemerlang

Oscar

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent staff, always making me feel at home.
Menginap 5 malam pada Apr 2024
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 23 Apr 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

8/10 Baik

Ali

Menginap 1 malam pada Mac 2024
Respons daripada Team - Muthu Nayali Beach Resort and Spa pada 22 Apr 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

8/10 Baik

Rukundo Tom

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Some facilities are old
Menginap 3 malam pada Mac 2024
Respons daripada General Manager pada 11 Mac 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. whereas we are in process to do renovation of Property in coming months.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

6/10 Boleh diterima

Fitsum

Mengembara bersama kumpulan
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Feb 2024
Respons daripada General Manager pada 23 Feb 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

10/10 Cemerlang

Steven

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024
Respons daripada General Manager pada 16 Feb 2024
Dear Guest,Greetings from Muthu Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

6/10 Boleh diterima

Marko Davorin

Mittelmasig
Menginap 12 malam pada Dis 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 9 Jan 2024
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

2/10 Teruk

Tom

Shifting from one room to another because of the same problem.moved 3 times. Most of your staff were great
Menginap 3 malam pada Dis 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 9 Jan 2024
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. We are in process to do Hotel renovation phase by phase which will be starting from coming months..As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

4/10 Lemah

Nafisa

Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
There was not enough workers. If you need something you have to ask like at least 5-6 times until you get it. We were waiting for an iron for almost 2 hours. Very long waits for orders and every time you ask for help or something, the staff disappears. I would recommend staying somewhere else.
Menginap 2 malam pada Dis 2023
Respons daripada General Manager pada 6 Jan 2024
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. For Iron board we received too many requests at the time and though we served but it got delayed as it was occupied by other guest, we have taken note of the same and working towards to avoid such situations in future. As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

6/10 Boleh diterima

Alisha

Menginap 1 malam pada Dis 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 1 Feb 2024
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 5 malam pada Dis 2023
Respons daripada General Manager pada 1 Jan 2024
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

8/10 Baik

Abdibasid Ali

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Flotte omgivelser og hyggelige ansatte. Hotellet er gammalt innvendig, men uteområdet er fantastisk.
Menginap 11 malam pada Nov 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 30 Nov 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

10/10 Cemerlang

Elizabeth

Menginap 2 malam pada Nov 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 21 Nov 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

2/10 Teruk

Rebecca

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We checked out 3 days early than planned, because of the unpleasant conditions. The standards of this hotel would not be acceptable to most holiday makers. There were a calamity of things that would never allow me to recommend this hotel! Firstly, I will never forget the mildew-damp smell that greeted me on entering the suite we had booked. They provide mosquito nets over beds, which is good, but they were torn or stained, on more than one bed. Pull back the pillow cases and our pillows revealed grey mould patches, so filthy, that we inevitably chose to sleep without them. I had curtains hanging off their hooks and worse still, the patio doors leading to outside were warped and did not lock properly -as a female with a young family this was a huge concern. The bathroom featured rusting taps with peeling chrome surface, that looked like it was diseased. Then, there was the shower that did not drain properly resulting in pools of sitting water. Even though I was moved to another room, the alternative was not any better: The unclean extractor fan had dead mosquitos plastered all over it, like an insect graveyard. Towel rails were rusty. Poorly fitted plug sockets on walls and handles missing off a sliding door. In the restaurant, the staff did not care about flies landing on food they were about to serve guests, or the frequent roaming cat that jumped on tables! The only positive it gets, is down to its scenic view. My biggest regret is the money I wasted on booking this place!
Menginap 7 malam pada Okt 2023
Respons daripada General Manager pada 13 Nov 2023
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. We are in process to do renovation of Property in coming months.As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

2/10 Teruk

Gloria Toussaint

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
This hotel is not fit for purpose. They advertise a package that they simply do not have. Where do I start. Firstly they hook you in with a wonderful looking hotel accommodation. We basically paid for something we did not receive. Our first day Saturday 28th October until we.left on the Tuesday having booked until 4Nov was a nightmare from hell. My first Premier Deluxe room was a ground floor room with mould around the handbasin and shower and damp walls. Toilet seat cracked and no space to swing a cat and the water did not drain from handbasin and I would not have put a dead animal in the fridge. The presence of mosquitoes wax overwhelming and given Mombasa was a red zone that clearly was cause for concer with no nets on the patio doors. The condition of the room was disgusting I was moved to another room on the first floor. Whilst the bathroom was in a better condition k again couldn’t touch the fridge. The nets on the bed was disgusting with presence of s myriad of dead creatures. The pillows were all so soiled I can’t imagine why and how they would expected a guest to lay their head. Also had bed bugs. The breakfast was a farce and it was survival of the fittest the flies or us. It gets worse but I have limited characters. Shame on you Expedia for selling something not fit for purpose and taking our money.
Menginap 7 malam pada Okt 2023
Respons daripada General Manager pada 6 Nov 2023
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. We are in process to do the renovation of rooms, whereas We have taken serious note of your feedback.As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,General Manager

10/10 Cemerlang

John

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A great place to stay. The old charm of one of Nyali’s oldest hotels, but being updated by the new owners. Food and service was great. The shower and bathroom was fine. Our room was lovely and spacious. The fridge didn’t work but was replaced immediately. Location is good being on the beach, but close to all the amenities that Links Road and Nyali can offer.
Menginap 4 malam pada Okt 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 28 Okt 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

4/10 Lemah

Georg

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Not like it used to be
It seems that the hotel was great 20 years+ ago. There is a clearly visible lack in Renovating/Modernizing. The bathrooms for instance are just terrible. One can imagine the great flair this hotel had. Unless you spend a lot of money your customers will stay away! I will not come back unless there are major improvements reported! Best Peter B.
Menginap 1 malam pada Okt 2023
Respons daripada Vinay Krishna pada 26 Okt 2023
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vinay KrishnaGeneral Manager

10/10 Cemerlang

even

Menginap 10 malam pada Okt 2023
Respons daripada General Manager pada 28 Okt 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,General Manager

10/10 Cemerlang

Espen

Menginap 9 malam pada Okt 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 25 Okt 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

8/10 Baik

Ousmahila, Atlanta

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Easy access, nice place. Room need a little TLC
Menginap 2 malam pada Sep 2023
Respons daripada Team - Muthu Nayali Beach Resort and Spa pada 2 Nov 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Vinay KrishnaGeneral Manager

6/10 Boleh diterima

Muh

Good
Menginap 4 malam pada Ogo 2023
Respons daripada Vinay Krishna General Manager pada 30 Ogo 2023
Dear Guest,Greetings from Muthu – Nayali Beach Hotel and Spa !!!It was a pleasure having you stay with us at Muthu – Nayali Beach Hotel and Spa !!We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

4/10 Lemah

Abdiaziz

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jul 2023
Respons daripada Vinay Krishna pada 1 Ogo 2023
Dear Guest,Warm greetings from all the team at Muthu – Nayali Beach Hotel and Spa !!.On behalf of the management of Muthu _ Nayali Beach Hotel and Spa, I would like to thank you for staying with us.At Muthu- Nayali Beach Hotel and Spa we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay. As result of our shortcomings as during your recent stay with us, I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Muthu - Nayali Beach Hotel and Spa. Whenever you are planning to pay stay with us we would be happy to connect yourself with self by that we can do the best for your comfortable stay with us.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,

10/10 Cemerlang

Adeniyi

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was a very comfortable experience and the staff were kind and helpful
Menginap 2 malam pada Jul 2023
Respons daripada Team - Muthu Nayali Beach Resort and Spa pada 22 Jul 2023
Dear Guest,Good Morning !!We are glad to know that you had comfortable and enjoyable stay with us, We are committed to provide best services to our guest.Once again thanking you for using are services and looking forward see you here soon in future...Thanks and Regards

10/10 Cemerlang

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 7 malam pada Jun 2023
Respons daripada Vinay Krishna pada 18 Jul 2023
Dear Guest,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you enjoyed the colonial charm of our hotel, great food, and excellent service provided by our team members. It's always a pleasure to know that our guests had a memorable stay with us and felt well taken care of throughout their time here. We appreciate your recommendation, and we hope to welcome you back soon for another unforgettable stay.Kind Regards

8/10 Baik

Simon

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
A very relaxing stay, with all the facilities you would expect at a good price. Nice large room though the bathroom could do with an update. The direct access to the beach is fantastic.
Menginap 3 malam pada Jun 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 21 Jun 2023
Dear Simon,Thank you for sharing your feedback with us. We are delighted to hear that you had a very relaxing stay with us and enjoyed the range of facilities available at a good price. We are sorry to hear that the bathroom did not fully meet your expectations and we will take this on board to make improvements in the future.We are thrilled that you enjoyed the direct access to the beach and hope that you took advantage of it during your stay.We hope to have the pleasure of welcoming you back to our hotel in the near future.Thank you again for your valued feedback.Kind RegardsLeah LetoluoFront Office Manager

10/10 Cemerlang

Mikalyn

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property is changing brands and was under construction. The wing I stayed had a magnificent beach view with a clean bed. The grounds are amazing! They were painting and cleaning up but that didn't bother me at all.
Menginap 2 malam pada Apr 2023
Respons daripada Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa pada 18 Apr 2023
Dear MikalynWe are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

2/10 Teruk

Bashir

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
The bathroom is too old needs updates
Menginap 2 malam pada Mac 2023
Respons daripada expedia pada 18 Mac 2023
Dear Bashir,Thank you for choosing to stay with Muthu Nyali Beach Hotel. We are sorry to hear that you did not have a pleasant stay with us due to the status of the bathroom, your point is taken into serious consideration, hope you will give us another chance to prove that we can serve you better.Kind regardsCaren OgolaReservations Executive

8/10 Baik

Cornelius

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean beach .. gym was awesome . Full gym and evening classes. Please update equipment. Pools were clean and one meets Olympic size standards
Menginap 2 malam pada Feb 2023
Respons daripada leah pada 6 Mac 2023
Dear Cornelius,Let us thank you for recommending Muthu Nyali Beach Hotel and Spa after the experience you had with us! We are proud that our Gym, pool, and beautiful beach contributed to your positive experience. We hope to have the chance to welcome you back in the nearest future.Kind Regards,Leah LetoluoFront Office Manager

10/10 Cemerlang

david

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
It's a woundful place....looking forward to coming back
Menginap 1 malam pada Feb 2023
Respons daripada Leah Letoluo pada 15 Feb 2023
Dear DavidThank you for staying at Nyali Sun Africa Beach Hotel Spa. We would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and we have shared your feedback with our entire team; it is a motivation for us to keep on improving. We certainly cannot wait to welcome you back soon.Kind Regards,Leah LetoluoFront Office Manager

10/10 Cemerlang

Juma

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Everything is good in general, nice food and good hospitality
Menginap 2 malam pada Feb 2023
Respons daripada Leah Letoluo pada 7 Feb 2023
Dear Juma,Thank you for staying in Nyali Sun Africa Beach Hotel Spa and sharing your positive rating. We are delighted to hear that you enjoyed your stay and that our food was a positive part in your experience. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,Leah LetoluoFront Office Manager

4/10 Lemah

Mohamed

Mengembara bersama pasangan
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
This property has some serious problems with its utilities specifically water supply and water quality. The senior management are clueless as to how to resolve this and in our case they failed to respond directly to any of our complaints. Bathrooms and fixtures are of poor quality and in bad condition. The issues we had can be summarised as follows: 1. Water stoppages lasting more than 3 hours on 5 out of our 11 days stay. 2. Poorly treated water supply from borehole. 3. Bathroom window did not shut properly leaving a path for mosquitoes. 4. Lack of consistent hot water 5. Taps not working properly 6. Toilet cistern broke down but got repaired 7. Internet breakdown for more than 12 hours. 8. The staff were polite and apologetic but powerless to resolve any problems - appears to be a management issue.
Menginap 11 malam pada Jan 2023
Respons daripada Leah Letoluo pada 6 Feb 2023
Dear Mohamed,We are sorry to read your comments about the negative experiences you had during your stay. Your evaluation has been shared with our hotel management, our department managers and our entire team. As Nyali Sun Africa Beach Hotel Spa team, we would like to inform you that we will continue to provide the best service for the satisfaction of our valued guests, and we will be happy to see you again in our hotel in order to meet your expectations on your next trip.Best regards,Leah LetoluoFront Office Manager

6/10 Boleh diterima

Imran Ahmad

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Schlechte Service, veraltete möbel, zu Teuer
so lala
Menginap 1 malam pada Jan 2023
Respons daripada Leah Letoluo pada 2 Feb 2023
Dear Imran, Thank you for choosing to visit Nyali Sun Africa Beach Hotel Spa. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better. With kind regards, Leah Letoluo Front Office Manager

8/10 Baik

Lyndah

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very spacious rooms, only complaint is mosquito nets need to be washed and changed, there were blood stains and holes on it.
Respons daripada Leah Letoluo pada 25 Jan 2023
Dear Lyndah,First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay. It's great to hear that you were happy with our rooms. On the other hand, we are concerned to note that you weren't fully satisfied with the mosquito nets. We have taken into consideration your comments and have shared these with my colleagues. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better.With Kind Regards,Leah LetoluoFront Office Manager

6/10 Boleh diterima

mary

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
In need of a complete overhaul
Menginap 19 malam pada Dis 2022
Respons daripada Leah Letoluo pada 9 Jan 2023
Dear Mary,Thank you very much for choosing to stay at Nyali Sun Africa Beach Hotel Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,Leah LetoluoFront Office Manager

2/10 Teruk

Michael

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beware! Sewer leak in bedroom and terrible customer service! The food will make you sick, the customer service will make you sicker. We got a room for the holidays and had a nasty sewer leak that almost destroyed our property. My girlfriend was in the shower and human poop and water came out of the shower drain and flooded our whole room. Did they offer us another room? Nope! Did they offer us a refund? Nope! All they did was mop the floor and make us remain in our sewer infested room for the duration of the trip. Any other respectable hotel would've at least offered another room and a refund. On top of that, customer service is very dubious, apathetic, slow, and inconsiderate. Think hard anf think twice before booking a trip here. I never make internet reviews, I'm not that type of person, even if something bothers me, but this place needs to be called out.
Respons daripada Leah Letoluo pada 6 Jan 2023
Dear Michael,Thank you for taking the time to share your review following your recent stay at Nyali Sun Africa Beach Hotel Spa. I was sorry to learn that you had experienced issues at our hotel which we are already working on now with our colleagues. Please accept my sincere apologies for the disappointment and I hope you will give us the opportunity to welcome you again in the future. Best regards,Leah LetoluoFront Manager

4/10 Lemah

Tina

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We were so disappointed with the cost for what you got. The hotel is old and run down. Our room had furniture that was rotting and although we paid for the deluxe room with a sea view we got a small average room and we couldn't see the sea. The only thing that was fine about the room was the airconditioner worked well.
Respons daripada Leah Letoluo pada 9 Jan 2023
Dear Tina,Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. It is with great concern to note that your stay wasn't perfect due to your room. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better.Best Regards,Leah LetoluoFront Office Manager

2/10 Teruk

Jaquiline

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The staff is not helpful. Their service sucks. Checking in was unpleasant. You wait for hours to get a room even when it's past their check-in time. The bathrooms are old and rusty..
Respons daripada Leah Letoluo pada 6 Jan 2023
Dear Jaquiline,Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. First of all, we would like to thank you for your positive comments about our our staff. It is with concern that we find out that you weren't fully satisfied with the bathroom. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Kind Regards,Leah LetoluoFront Office Manager

4/10 Lemah

ROUSSETOS

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very poor Hotel forgoten by the time.
Menginap 2 malam pada Dis 2022
Respons daripada Leah Letoluo pada 30 Dis 2022
Dear ROUSSETOS,Thank you for taking the time to share your review following your recent stay at Nyali Sun Africa Beach Hotel Spa. I was sorry to learn that you had experienced issues at our hotel which we are already working on now with our colleagues. Please accept my sincere apologies for the disappointment and I hope you will give us the opportunity to welcome you again in the future. Best regards,Leah LetoluoFront Office Manager

6/10 Boleh diterima

Peter A

Menginap 4 malam pada Dis 2022
Respons daripada Leah Letoluo pada 16 Dis 2022
Dear Peter A,Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. Hope you could give us another opportunity in the future to welcome you back.With sincere regards,Leah LetoluoFront Office Manager

2/10 Teruk

Mohammed

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
DO NOT BOOK THIS PLACE. HAZARD TO HEATH AND FAKE PICTURES USED ON ADVERT. The place is old, filthy, infested and there service is rubbish. Toilet full of limescale, there is excriment on switches in the room and explained stains everywhere Expedia should be ashamed of themself that they are selling this dive to there customers to stay in. The place is not a 1 star hotel let alone a 3.5* I want a full refund and will be doing a chargeback if a full refund is not provided. Will also be writing to the ombudsman if my complaint is not dealt with within 15 days.
Respons daripada Leah Letoluo pada 15 Dis 2022
Dear Mohammed,Thank you very much for choosing to stay at Nyali Sun Africa Beach Hotel Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With Best Regards,Leah LetoluoFront Office Manager

4/10 Lemah

Callum

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 4 malam pada Dis 2022
Respons daripada Leah Letoluo pada 13 Dis 2022
Dear Callum,Thank you very much for choosing to stay at Nyali Sun Africa Beach Hotel Spa, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With Kind Regards,Leah LetoluoFront Office Manager

8/10 Baik

Roy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2022
Respons daripada Leah Letoluo pada 13 Dis 2022
Dear Roy,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is extremely valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon.Kind RegardsLeah LetoluoFront Office Manager

10/10 Cemerlang

Jeff

Menginap 3 malam pada Nov 2022

10/10 Cemerlang

Hirut

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent service. The property is always clean and the view is great.
Menginap 5 malam pada Nov 2022
Respons daripada Leah Letoluo pada 21 Nov 2022
Dear Hirut,Let us thank you for recommending Nyali Sun Africa Beach Hotel Spa after the experience you had with us! We are delighted to hear that you had a positive experience and that you enjoyed the speed of our service and the uniqueness of the view. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,Leah LetoluoFront Office Manager

10/10 Cemerlang

John

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I like the serene and cool home stay , the determined staff and good food
Respons daripada Leah Letoluo pada 15 Nov 2022
Dear John,First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay. We are delighted to hear that you had a positive experience and that you enjoyed the flavor of our food. Once again, thank you for your excellent review and we look forward to welcoming you again.Kind Regards,Leah LetoluoFront Office Manager

8/10 Baik

Melanie

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Lots of potential but fell a bit short
Pros: - Beautiful facility that looks newly renovated - Lovely, kind staff - Great location right on the beach - Good amount of security Cons: - Need more people so more things are open (a couple restaurants and bars were closed and/or under renovation) - Food wasn't good. Had the worst pina colada and Indian food of my life. Pasta was good though. - Bathroom in hotel room has screens to outdoor hallway so anybody outside the room could hear everything going on inside the bathroom, and I could hear every person that passed by the room. See photos.
Menginap 1 malam pada Okt 2022
Respons daripada Leah Letoluo pada 15 Okt 2022
Dear Melanie,Let us thank you for recommending Nyali Sun Africa Beach Hotel Spa after the experience you had with us! It's a pleasure to hear that you enjoyed the attentiveness of our staff and the accessibility of our location. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,Leah LetoluoFront Office Manager

10/10 Cemerlang

Caroline

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms are great, great views of the beach and access to many other hangouts
Menginap 3 malam pada Okt 2022
Respons daripada Leah Letoluo pada 14 Okt 2022
Dear Caroline,Thank you very much for choosing Nyali Sun Africa Beach Hotel Spa for your stay in Mombasa. We are delighted to hear that you had a positive experience and that you enjoyed the comfort of your room. We would love to have the chance to welcome you back in Mombasa for another stay.With Kind Regards,Leah LetoluoFront Office Manager

10/10 Cemerlang

Judith

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
SO worth it!
I was a little anxious about this hotel based on many of the reviews but was so glad I still chose to stay there. The entire service staff, from reception, to wait staff, to room cleaners were exceptional. The lobby immediately gave me a good impression and I loved my room. I’m told they are under new management and clearly it’s working really well. I picked a room facing seaside so maybe that was the difference but it was renovated, comfortable, and clean. The pools and grounds are beautiful and while I didn’t use the fitness center, I walked through it. It has way more equipment than most hotel fitness centers and once again, the people were friendly and welcoming. The beach can get crowded but it’s still good for walking and sitting/people watching. I didn’t swim in the sea but there were a lot of people in the water. I will add that I am a 63 year old solo traveler and have been to a whole lot of places. This place impressed me. Give it a shot. It’s worth it.
Menginap 3 malam pada Sep 2022
Respons daripada Leah Letoluo pada 10 Okt 2022
Dear Guest,Let us thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay and we are glad we were able to meet and exceed your expectations. We are delighted to hear that you enjoyed your stay and that your room was a positive part in your experience. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.With Kind Regards,Leah LetoluoFront Office Manager

4/10 Lemah

steven

Pengembara perniagaan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The sea and ground area was nice. Had some issues on transport from airport to location Room was stale air, non clean bath tub, bug netting not good, bug and mosquitoes issues, dirty floor, room had odor. Staff helpful getting to room The there are several restaurants some had several hours left to be open and were not engaged for service and recommended eating in the main area and many items not available. Took over 1 hour to get a plate of pasta and was not great. Staff advised they were short on help. Again the description of the place and services did not match. Except the AC worked I was in the region over 20 years ago and perhaps the place was grand and need up dating. We were looking to host an event for several 100 persons. Place does not meet our standards will consider other options
Menginap 1 malam pada Mei 2022
Respons daripada Leah Letoluo pada 21 Jul 2022
Dear steven, Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. It's great to hear that you were happy with the place and our staff. On the other hand, we are concerned to note that you weren't fully satisfied with your room. We have taken into consideration your comments and have shared these with my colleagues. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back. Best Regards,

6/10 Boleh diterima

Gloria

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
The hotel is serene, with an amazing view, it has a lot of beautiful vegetation surrounding it. A walk by the beach is recommended. However, the facilities are a bit outdated, the toilet had issues flushing, the room key had a problem and it was a struggle opening my door and some amenities were quite old. The service was good and the hotel staff were very friendly and welcoming.
Menginap 6 malam pada Jun 2022

8/10 Baik

Kazuya

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
ラムチョップステーキが美味しかったです。
Menginap 3 malam pada Jun 2022