6/10 Okay
Gina
Travelled with family
20 Apr 2024
Disliked: Amenities, property conditions & facilities
We stayed at the property for 1 night primarily because we heard good reviews of their zip lines over waterfalls and thought it would be more convenient. Ziplines were definitely the highlight and our family really enjoyed it. The route up was quite the adventure as it was steep and very very rocky. The tour not only included ziplining but a dip in one of the pools at the base of a water fall (no towels) and a rappel down a waterfall. At the time we went was dry season so the waterfalls were not in full force but still nice.
The actual hotel location is quite remote therefore if you are looking to eat your only options is to stay eat there. The rooms and facilities (I.e., pool) are quite dated and could definitely use some maintenance compared to other locations that we stayed throughout Costa Rica (I.e., lamps didn’t work or were falling apart, bunk beds were squeaky/rocky and right next to the air conditioner so didn’t feel safe having my kids sleep up there). Pictures that they use to advertise the property don’t align with current reality. The one property manager who worked during the day/night and guides who did the zipline were helpdip but found it strange that as we were one of the only families staying onsite that the owner who was around didn’t actually come to greet or smile at us. Also one night we needed to call out to a 1800 number (insurance company) because our son had an infection, but the hotel was not able to support that.
Gina
Stayed 1 night in Mar 2024
