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"Such a great stay!! "

"Amazing property and staff"

"Pros: breathtaking views, kind staff, and good food (though limited variety). Cons: very poor communication and lack of professionalism. We had no water one morning with zero notice or apology. My spa appointment started 30 minutes late with no communication, and the spa is extremely misleading—it’s advertised as a beautiful panoramic space, but in reality it’s just a regular bedroom like the ones guests stay in. That felt very disappointing and dishonest. A guided tour we booked happened without a Real guide (he was out and they didn’t communicate that so the front desk person gave us the tour), and several amenities (zip line, Tarzan swing) didn’t work. Parts of the property feel unfinished or neglected, with construction debris and areas that even felt unsafe. The laundry service returned my clothes incomplete (most of my socks missing), and again, there was no follow-up or apology—just a message after we had already left saying they had them. On top of everything, they never offered any refund, compensation, or even a simple apology for all these issues. Overall, it feels like a place focused more on marketing than on guest experience, quality, or maintaining the property. While I know some people enjoy it, our experience was disappointing and far from what was advertised."

"Love this place, great locations, the best pools and views! I am sold on this place! Food was delicious well."

"Diego was extremely nice and accommodating. If you ask him where to eat, listen to him, the little soda next door is amazing."

"Oceano is fine but a little far from the main road"

"Clean and spacious. The breakfast is delicious. The monkeys come to your balcony "

"This hotel was excellent in every way possible. It's a beautiful location, a beautiful facility, and the view out on the ocean was lovely. The staff were very friendly and helpful. My only complaint is that it doesn't have a parking lot, which left one poor guest with a vehicle that was struck twice by other motorists while parked on the side of the narrow access road. If you come here, but the full insurance package on your car."

"I think in my opinion, they can have more activities for adults and children during the day time and in the evening. We hoped there was more to do in the evening. Otherwise, everything else was good. "